Citizen cl s521 индикация ошибок

9.

If an error is detected, an alarm will sound and an LED on the control panel will

display the nature of the error.

List of error displays (For CL-S52X/53X/62X/63X)

Media Out

(media location cannot be

detected)

Auto Cutter Abnormality

(such as blade jamming)

Abnormal auto-cutter

temperature

List of error displays (For CL-S400DT/E720/E730/E720DT)

Paper jam

Auto-Cutter Abnormality

Cutter motor temperature

abnormality

Contact your supplier or service representative, if the following conditions

are observed.

The cutter does not cut the media well.

z

The blade of the cutter may be worn out or covered by a label glue.

Above error condition is occurred.

z

Error

Error

-15-

Print

Condition

LED

LED

ON

OFF

OFF

OFF

ON

OFF

OFF

LCD Display

Error

Paper Jam

Error

Cutter Fail

Alarm

Cutter Hot

CAUTION

Error

LED

ON

OFF

OFF

ON

ON

OFF

PowerLED

Flashing (red)

Flashing (red)

Flashing (red)

• Contents

• Table of Contents

• Troubleshooting

• Bookmarks

Summary of Contents for Citizen CL-S521

Page: 1

USER’S
MANUAL
CL-S521
Thermal Label & Barcode Printer

Page: 2

2
CONTENTS
Before Operation
Introduction ————————————————————————— 3
COMPLIANCE STATEMENT FOR EUROPEAN USERS—————————— 4
GS MARK STATEMENT ————————————————————— 4
FCC COMPLIANCE STATEMENT FOR AMERICAN USERS ———————— 4
EMI COMPLIANCE STATEMENT FOR CANADIAN USERS———————— 5
ETAT DE CONFORMITE EMI A L’USAGE DES UTILISATEURS CANADIENS —— 5
Important Safety Instructions——————————————————- 6
Notice——————————————————————————— 7
SAFETY INSTRUCTIONS ———————————————————— 8
Chapter 1 Setup
Confirmation of Carton Contents ————————————————-10
Part Names and Functions———————————————————- 1
1
Connection to Power —————————————————————16
Driver Installation ——————————————————————-16
Connection to a Computer ———————————————————17
Chapter 2 Printer Operation
Power ON/OFF ———————————————————————-18
Normal Operating Mode ————————————————————19
Setting the Media —————————————————————— 21
Mode Settings ———————————————————————- 25
Emulation Auto Detect: Cross-EmulationTM
————————————— 38
Manually Selecting the Printer Emulation —————————————- 38
Chapter 3 Printer Adjustments
Sensor Adjustments ————————————————————— 39
Media Thickness Adjustment —————————————————— 42
Media Width Adjustment ———————————————————- 43
Cleaning —————————————————————————- 44
Chapter 4 Troubleshooting ——————— 45
Appendixes
Specifications ———————————————————————- 47
Interfaces ————————————————————————— 50

Page: 3

3
❚❚❚ Main Features ❚❚❚
<High-speed, high-quality printing>
This printer can be used for high-speed high-quality printing thanks to its thermal-transfer
system that uses a line thermal printhead together with its 32 bit RISC CPU and its ‘history
control IC’.
<Easy operation>
• It is easy to change the printer’s settings on the operation panel, thanks to its unique and
simple VuePrint menu system.
• Its high-lift printhead and mechanism means that media can be loaded with ease and it is
constructed for easy thermal printhead cleaning, etc.
• Media width adjustment, media thickness adjustment, and media sensor adjustment can all be
made easily by the user using the colour-coded operator controls.
<Dual Programming Language>
This printer contains both the Datamax®
and Zebra®
emulations and will automatically detect
the language using the Cross-EmulationTM
feature.
<Interface>
An industry standard RS232 serial port and USB1.1 port are standard equipment, for quick
data transfer and printing.
<Optional interface>
Additional connectivity is available with an optional internally-housed IEEE1284 parallel port,
an Ethernet interface and a wireless LAN print server.
<Optional auto-cutter / peeler unit>
Its auto-cutter and peeler unit are constructed so they can be replaced easily.
<Adjustable sensors>
The adjustable sensors that permit the adjustment of the positions of the media gap or the
black mark detection sensor in the media width direction are standard equipment that can detect
the position of special media.
<Installation>
The interface, power switch etc. are installed towards the back and the top cover opens and
closes vertically so that the sides of the printer are not restricted.
INTRODUCTION
Thank you very much for purchasing Citizen’s compact direct thermal label & barcode printer Model CL-S521
that offers high performance printing at 6 inches per second on 4.1 inch media at very low cost.

Page: 4

4
COMPLIANCE STATEMENT
FOR EUROPEAN USERS
CE marking shows conformity to the following criteria and provisions:
Low Voltage Directive (2006/95/EC, formerly 73/23/EEC)/EN60950-1
EMC Directive (2004/108/EC, formerly 89/336/EEC)/EN55022, EN55024, EN61000-3-2 &
EN61000-3-3
GS MARK STATEMENT
This product has been tested under EN ISO 7779 and has an acoustic level output no higher than
55db(A).
This device is not intended for use at a video workstation in compliance with Bildscharb V.
This device is not intended for use in the direct field of view at visual display workplaces. To avoid
incommoding reflections at visual display workplaces this device must not be placed in the direct field
of view.
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
∗ The model name printed on the CL-S521 rating label is JM30-M01.

Page: 5

6
Important Safety Instructions
• Read all of these instructions and save them for later reference.
• Follow all warnings and instructions marked on the product.
• Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp
cloth for cleaning.
• Do not use this product near water.
• Do not place this product on an unstable cart, stand or table. The product may fall, causing serious damage
to the product.
• Slots and openings on the cabinet and the back or bottom are provided for ventilation.
To ensure reliable operation of the product and to protect it from overheating, do not block or cover these
openings. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar
surface. This product should never be placed near or over a radiator or heat register. This product should
not be placed in a built-in installation unless proper ventilation is provided.
• This product should be operated from the type of power source indicated on the marking label.
If you are not sure of the type of power available, consult your dealer or local power company.
• This product is equipped with a three-pronged plug, a plug having a third (grounding) pin. This plug will
only fit into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into
the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of
the grounding-type plug.
• Do not allow anything to rest on the power cord. Do not locate this product where the cord will be walked
on.
• If an extension cord is used with this product, make sure that the total of the ampere ratings on the
products plugged into the extension cord do not exceed the extension cord ampere rating. Also, make sure
that the total of all products plugged into the wall outlet does not exceed 15 amperes for 120V outlet and
7.5 amperes for 220V-240V outlet.
• Never push objects of any kind into this product through cabinet slots as they may touch dangerous
voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any
kind on the product.
• Except as explained elsewhere in this manual, don’t attempt to service this product yourself. Opening and
removing those covers that are marked «Do Not Remove» may expose you to dangerous voltage points or
other risks. Refer all servicing on those compartments to service personnel.
• The mains plug on this equipment must be used to disconnect mains power. Please ensure that the socket
outlet is installed near the equipment and shall be easily accessible.
• Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following
conditions:
A. When the power cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally when the operating instructions are followed. Adjust only
those controls that are covered by the operating instructions since improper adjustment of other controls
may result in damage and will often require extensive work by a qualified technician to restore the product
to normal operation.
E. If the product has been dropped or the cabinet has been damaged.
F. If the product exhibits a distinct change in performance, indicating a need for service.

Page: 6

7
Notice
• Before use, be sure to read this manual. And keep it handy for reference when needed.
• The contents of this manual may change without prior notice.
• Reproduction, transfer, or transmission of the contents of this manual without prior consent is strictly
prohibited.
• We are not liable for any damage resulting from the use of the information contained herein, regardless of
errors, omissions, or misprints.
• We are not liable for any problems resulting from the use of optional products and consumable supplies
other than the designated products contained herein.
• Do not handle, disassemble or repair the parts other than those specified in this manual.
• We are not liable for any damage caused by user’s erroneous use of the printer and inadequate environment.
• Data residing in the printer is temporary. Therefore, all data will be lost if power is lost. We are not liable for
any damage or loss of profits caused by data loss due to failures, repairs, inspections, etc.
• Please contact us if there are any mistakes or ambiguities within this manual.
• If there are missing or incorrectly collated pages in this manual, contact us to obtain a new manual.
CITIZEN is a registered trademark of CITIZEN HOLDINGS CO., Japan.
CITIZEN es una marca registrada de CITIZEN HOLDINGS CO., Japón.
Copyright © 2010 by CITIZEN SYSTEMS JAPAN CO., LTD.

Page: 7

8
Indicates a situation which, if not observed and handled
properly, could result in death or serious injury.
Indicates a situation which, if not observed and handled
properly, could result in injury.
SAFETY INSTRUCTIONS
which must be strictly observed !
Caution
• To prevent personal injury or property damage, the following shall be strictly observed.
• The degree of possible injury and damage due to incorrect use or improperly following
instructions is described below.
Warning
Never perform the following. If not avoided, these may cause damage or trouble to the
printer or cause the printer to overheat and release smoke and cause burns or an electrical
shock. If the printer is damaged or is malfunctioning, be sure to turn the printer off
immediately and remove the power cord from the outlet, then consult our service
personnel.
• Do not jolt or impact to the printer by stepping on, dropping or hitting the printer.
• Do not place the printer in a poorly ventilated area, or shut off the air vent of the printer.
• Do not place the printer where chemical reactions occur, such as in laboratories or where air is mixed
with salt or gas.
• Do not use a power voltage or frequency other than those specified.
• Do not plug/unplug the power cord or attach/detach the interface cable by simply grabbing the
power cord or interface cable. Do not pull or carry the printer when the tension of the power cord or
interface cable is increased.
• Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems.
• Do not plug the power cord into an outlet with many loads.
• Do not spill drinks such as tea, coffee and juice on the printer or spray insecticide on the printer. If
drink or water is spilled, first be sure to turn the power off and remove the power cord from the
outlet, then consult our service personnel.
• Do not disassemble or modify the printer.
Discard or safely store the plastic packing bag. This bag should be kept away from children.
If the bag is pulled over a child’s head, it may cause suffocation.
Warning
: This is a mark to call attention to the reader.

Page: 8

9
• Prior to operation, read the safety instructions carefully and observe them.
• Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems.
• Be careful when moving or carrying the printer. Dropping the printer may cause injury or property
damage.
• Make sure if you open the top cover, it is opened all the way. If only partially open, the cover could
slam shut, possibly causing injury.
• When the cover is open, be careful of the corners of the cover. They could cause injury.
• Do not open the printer during printing.
• When cleaning the surface of the printer case, do not use the cloth that is soaked in thinner,
trichloroethylene, benzine, ketone or similar chemicals.
• Do not use the printer where there is a lot of oil, iron particles, or dust.
• Do not spill liquids or spray insecticide on the printer.
• Do not jolt or impact to the printer by stepping on, dropping or hitting the printer.
• Operate the control panel properly. A careless, rough handling may cause problems or malfunction.
Do not use such sharp-edged tool as a ballpoint pen for operation.
• Be careful of the edges of the plates so injury or property damage is possible.
• If a problem occurs during printing, stop the printer immediately and unplug the power cord from
the outlet.
• When printer trouble occurs, do not try to dissemble it. Instead, consult our service personnel.
• Prior to operation, read the safety instructions carefully and observe them.
• Do not use or store the printer near fire, excessive moisture, in direct sunlight, near an air conditioner
or heater or other source of unusually high or low temperature or humidity or excessive dust.
• Do not place the printer where chemical reactions occur, such as in a laboratory.
• Do not place the printer where air is mixed with salt or gas.
• The printer must sit on a firm, level surface where there is ample ventilation. Never allow the
printer’s air vent to be blocked by a wall or other object.
• Do not put anything on the top of printer.
• Do not place the printer near a radio or television, and do not use the same wall outlet for the
printer and radio or television. Radio or television reception could be adversely affected.
• Do not use a power voltage or frequency other than those specified.
• Do not put anything on the power cord or step on it.
• Do not drag or carry the printer with the power cord or interface cable.
• Avoid plugging the power cord into an outlet with many loads.
• Do not bundle the power cord when inserting the plug.
• Always grip the plug housing, not the cord, to plug/unplug the power cord.
• Make certain the power is turned off before connecting/disconnecting the interface cable.
• Avoid lengthening the signal cable or connecting it to any noise-producing device. If it is unavoidable,
use the shielded cable or twisted pair for each signal.
• Place the printer near the outlet where the power cord can be unplugged easily to shut off power.
• Use the AC outlet that accepts a three-pronged plug. Otherwise, static electricity may be generated
and there will be danger of electric shock.
Caution
Caution
General Precautions
Precautions When Installing the Printer

Page: 9

1 Setup
10
Confirmation of Carton Contents
Note: The empty carton and packing materials should be stored for future
shipping of the printer.
CD-ROM
(User’s Manual) Quick-start Guide
Printer
Media holder
bar
Media holder
guide
Head cleaner
Test label media
Power cord
CL-S521, CL-S621 &
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Removing the Packing Material
The printer is shipped with adhesive tape in place to hold the top cover
closed. Simply remove the two pieces of tape on either side of the top cover.
Then simply open the cover by lifting up and tipping it backwards.
There is another strip of adhesive tape that must be removed which holds
the mechanism closed for shipping. Remove the tape and attached paper by
carefully peeling from the plastic case.
Retain the tape should you need to transport the printer again.
Check that the following accessories are
included with the printer in the carton.

Page: 10

11
Setup
Part Names and Functions
Front View
3
1
2
4
1 Top cover
Is opened vertically to place or replace media.
2 Heat discharge vent
It allows warm air to vent from the printer.
Be sure not to block it with media etc.
3 Operation panel
This is used to make changes and adjustments to the printer and its
configuration.
4 Media window
The amount of media remaining can be checked through this window.
• Be careful when moving or carrying the printer and when taking the
printer out of the carton. The printer may cause injury or property
damage if dropped. Be sure to grip the printer housing firmly when
taking it out of the carton. Do not grip the printer by the foam packing
material which may break, causing the printer to drop.
• When opening the cover, open it all the way. If only part way open,
the cover could slam shut, possibly causing injury.
• Be careful of the edge of the cover when the cover is opened. It may
cause injury or property damage.
• Be careful of the edges of the metal plates so injury or property
damage is possible.
Caution
Operation Panel (p.14)

Page: 11

1 Setup
12
8
7
9
10
1
1
5
6
Part Names and Functions
5 Media holder bar
The media is supported by the media holder bar when installed in the
printer.
6 Media holder guide
This guide is moved horizontally to match the media size.
The guide can be sliding it from the holder bar.
7 Motor cover
It discharges the heat of the media feed motor.
Do not cover it with media etc.
8 Front cover
It is removed to install optional units such as the peeler or cutter.
9 Media width adjustment dial
It is adjusted to match the width of the media.
0 Media thickness adjustment dial
It is adjusted to match the thickness of the media.
— Large blue-head open lever
The head unit can be raised to install media by pushing this lever.
It locks the head unit during printing.
Media Width Adjustment
(p.43)
Media Thickness Adjustment
(p.42)

Page: 12

13
Setup
12
15
14
17
-1
16 -1
14 -2
16 -2
13
Part Names and Functions
= Thermal printhead
This is the printhead. Avoid touching this with your fingertips and leaving
grease or dirt on the printhead surface.
~ Platen
Interlocked with the thermal printhead, it feeds media backwards or
forwards.
! Upper sensor (!-1) and bottom sensor (!-2)
When used as a transparent sensor (for labels and tags with notches), it
is used by matching the sensor markings of the upper sensor and the
bottom sensor. When used as a reflective sensor, it is used by matching
the sensor marking on the bottom sensor with the position of the black
mark on the liner or media backing.
@ Sensor arm
The media can be installed by raising this arm.
The media can be held in place by lowering this arm.
# Media guides
(Left fixed media guide (#-1) and right movable media guide (#-2))
The end of the media is matched to the left fixed media guide, then the
right side movable media guide is moved horizontally to match it to the
media size.
$ Optional unit connector cover
It is opened when the cables of the cutter unit and the peeler unit are
connected. Do not remove during normal use.
Setting sensor positions
(p.23)
Sensor Adjustments (p.39)
Media Setting (p.24)

Page: 13

1 Setup
14
Part Names and Functions
Operation Panel
1
2
3
4
5
6
8
7
1 POWER LED
This is lit when the printer power is on. (green)
2 PRINT LED
This is lit when the printer is able to print. (green)
3 CONDITION LED
This is on when selecting settings. (orange)
4 ERROR LED
This is lit or flashes when the printer is in an alarm or error status. (red)
5 PAUSE key
This temporarily stops printing.
6 FEED key
This key feeds the media to the top of the next label or form.
7 STOP key
This stops printing or cancels the alarm.
8 MODE/REPEAT key
This key exits current status in the menu setting mode or reprints the
final label, depending on printer status.
LED Functions (p.20)
Normal Operating Mode
(p.19)

Page: 14

15
Setup
Part Names and Functions
1
2
3
4
Rear View
1 Serial interface (RS232C)
This receives serial transmission of data from a host computer.
2 USB interface
This receives USB transmission of data from a host computer.
3 Power switch
The is the power switch for the printer.
4 Power cord inlet
The connector of the enclosed power cord is connected here.
Serial interface (p.50)
USB Interface (p.52)
Power ON/OFF (p.18)
Connection to Power (p.16)

Page: 15

1 Setup
16
Connection to Power
1. Check that the power switch to the printer is turned OFF.
2. Connect the connector of the power cord to the power cord
inlet on the printer.
3. Insert the plug of the power cord in the AC outlet.
Caution
Use an AC outlet that accepts a three-pronged plug. Otherwise, static
electricity may be generated and there will be danger of electric shock.
AC Outlet
Power Switch
Power Cord Inlet
Driver Installation
The computer may automatically detect the presence of the new printer when
it is first started, depending on the computer type, interface and operating
system. Follow any on-screen instruction and also instructions supplied with
any additional CD-ROM or floppy disk included with your printer.
Your supplier will assist you with the correct drivers and software which are
compatible with your particular computer system.

Page: 16

17
Setup
Connection to a Computer
This product has two interfaces that can be used to receive printing data: a
serial port (RS232C) and a USB port (USB1.1). An optional internal Ethernet,
an IEEE1284 Parallel or Wireless LAN port can be added by your dealer.
With the exception of a wireless LAN connection, an interface cable is
necessary to connect the printer to a computer.
To connect the cable, proceed as follows:
1. Turn OFF both power switches of the printer and the computer.
2. Connect one end of the interface cable to the interface connector
on the back of the printer and secure it with locks or locking
screws, where available.
3. Connect the other end of the interface cable to the interface
connector on the computer and secure it with locks or locking
screws, where available.
Serial Interface Cable
USB Interface Cable
Note: If the optional Ethernet, an IEEE1284 Parallel or Wireless LAN port is
used, contact your Citizen Systems dealer.
Serial interface (p.50)
USB Interface (p.52)

Page: 17

2 Printer Operation
18
Power ON/OFF
Turning on the power
1. Turn on the power switch on the back of the printer.
2. The POWER and PRINT LED are lit.
Turning off the power
1. Turn off the power switch on the back of the printer.
2. The POWER and PRINT LED go off.
Power Switch
Power Switch
Operation Panel

Page: 18

19
Printer Operation
1 PAUSE key: Temporarily pauses printing
• When this key is pushed once, the PRINT LED turns off and the printer
temporarily pauses.
• When it is pushed during printing, the printer pauses after the label
currently being printed is issued. Pressing the key a second time restarts
printing and the remaining number of designated labels are printed.
2 FEED key: Feeds media
• Pressing this key feeds media to the print start position. The distance
it is fed is determined by automatically detecting the front end of the
media when using label media, and when continuous media has been
designated, a fixed quantity is fed, then feeding stops.
• When the TEAR OFF setting is effective, feeding stops when the media
has been fed to the TEAR OFF location.
• When the optional cutter unit is installed, the media is fed to the cut
position then it is cut.
• If the optional peeler unit is installed, the media is fed to the peeling
location. When the media is pausing at the peeling position, feeding
does not occur, even if the FEED key is pushed.
3 STOP key: It stops printing and cancels the alarm
Pushing this key once during printing puts the printer in pause mode
after the label is issued. It is possible to cancel 1 batch of label issuing
data by pressing the STOP key for 4 seconds or longer in pause status.
(The PRINT LED flashes at high speed during cancel.)
4 MODE/REPEAT key:
It reprints the last label when pressed for 4 seconds.
Pressing this key reprints the last label in PRINT status (when the PRINT
LED is lit) The last label issued depends on the selection of the”MODE/
REPEAT key” menu.
Normal Operating Mode
When the power is turned on, the printer enters normal operating mode.
The control keys activate the following functions.
1
2
4
3
Menu Setup Mode (p.27)

Page: 19

2 Printer Operation
20
Table of Alarm and Error Indications
1 POWER LED
It lights up when printer power is
turned on. (green)
2 PRINT LED
This is lit when the printer is able to
print. (green)
3 CONDITION LED
This is on when selecting settings.
(orange)
4 ERROR LED
This is lit or flashes when the printer
is in error status. (red)
LED Functions
In addition to normal operating mode, when an abnormal condition is detected
in the printer, an alarm sounds and each LED either lights up or flashes to
indicate the type of error.
Time Axis : ON, : OFF
1
2
3
4
ON OFF ON OFF
ON OFF ON
OFF
ON OFF
ON OFF ON OFF
ON OFF ON
OFF
ON OFF
Auto cutter abnormality
(jamming etc.)
Auto cutter temperature abnormal
PRINT
LED
ERROR
LED
CONDITION
LED
Item
When the STOP key has been pushed OFF OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF
OFF OFF ON
OFF
OFF
OFF
ON OFF ON
OFF OFF
Media out
(media location cannot be detected)
Abnormal head temperature
Abnormal motor temperature
Head open
Media end
Abnormal head resistance
Communication error
(reception buffer overrun)
Communication error
(parity, framing)
Communication error
(transmission buffer overflow)
OFF
Normal Operating Mode
Wide on/off marks indicate slow LED flashing.
Small circle on/off marks indicate quick LED flashing.

Page: 20

21
Printer Operation
Setting the Media
Media Sizes
The position of label and tag media is sensed by either a transparent sensor
or a reflective sensor.
Transparent sensor: Detects the gaps between label media and notches of
tag media
Reflective sensor: Detects the black mark
* Use a transparent sensor for label media gaps and media with black marks.
* Use a transparent sensor for fan fold media.
* If the label pitch is 1 inch or less, set the Small Media Adjustment menu to ON
and match it to the label that uses the value of the Small Media Length menu.
A
I
I
G
H
D
K
K
F
E B
Notch detection Black mark detection
J
L
N
M
Transparent sensor
Continuous media
Label
Label
Label
Printed area
Reflective sensor
Media direction
Label media
C
Min. value mm (inches) Max. value mm (inches)
A Label width 19.50 (0.77) 1
18.00 (4.65)
B Liner width 19.50 (0.77) 1
18.00 (4.65)
C Label left edge position 0 (0) 2.54 (0.10)
D Length of gap between labels 2.54 (0.10) 812.8 (32.00)
E Label length 6.35 (0.25) 812.8 (32.00)
F Label pitch 6.35 (0.25) 812.8 (32.00)
G Liner thickness 0.06 (0.0025) 0.125 (0.0049)
H Total media thickness 0.06 (0.0025) 0.25 (0.01)
I Position of right edge of notch 3.60 (0.14) 60.80 (2.39)
J Position of left edge of notch 0 (0) 57.20 (2.25)
K Notch length 2.54 (0.10) 17.80 (0.70)
L Right edge of black mark 15.00 (0.59) 66.50 (2.62)
M Left edge of black mark 0 (0) 51.5 (2.02)
N Black mark width 3.18 (0.125) 17.80 (0.70)
Menu Setting Table (p.32)

Page: 21

2 Printer Operation
22
Media holder bar
Media holder guide
Large blue-head open lever
2. Firstly, slide the two black plastic parts of the media holder
assembly together. Ensure correct alignment of the guide with
the bar as it can only be installed in one direction.
3. Slide the roll of media over the media bar. The media guide
must be on the right side of the roll of media (as viewed from
the front of the printer) with the ribbed surface of the media
guide touching the media roll as shown in the illustration.
Installing the Media
1. Push the large blue-head open lever to release the head unit
and sensor arm. It can be opened to the position shown below
by lifting the head unit by hand.
Media Sizes (p.21)
Setting the Media
4. Set the media roll and media holder in to the printer as shown
above. It is advisable to pull a length of media forwards and
through the mechanism ready for later positioning.
5. Move the media roll so it is touching the leftside of the housing.
Then slide the black media guide so it is touching the media on
the right side. Do not try to hold the media too tightly with
these guides as it will cause the printer to jam during printing.

Page: 22

23
Printer Operation
6. Setting sensor positions.
When using a transparent sensor
Move the bottom sensor close to the center of the width of the media,
then align the upper sensor marker and the bottom sensor marker (white)
using the movable media guide.
When using media that is 4 inches wide, position the upper sensor and
the bottom sensor all the way to the right (large blue-head open lever
side).
Movable
media guide
Upper sensor
Bottom sensor
Transparent
sensor marker
Upper sensor marker
Front
Aligned with the marker
Platen
When using a reflective sensor
Adjust the position of the sensor so that the reflective sensor marker of
the bottom sensor is at the center of the black mark of the media as
shown below.
Front
Black mark
Media
Bottom sensor
Reflective sensor marker
Black mark
Platen
Sensor Selection Method
(Transparent ↔ Reflective)
(p.39)
Adjusting the Transparent
sensor (p.40)
Adjusting the Reflective
sensor (p.41)
Setting the Media

Page: 23

2 Printer Operation
24
7. Align the media with the left fixed media guide, align the right
movable media guide with the media width, and lower the sensor
arm.
8. Lower and lock the head unit. Align it with the width of the
media that has been set, then set the media width and media
thickness adjustment dials.
See “Chapter 3 Printer Adjustments”.
Media width adjustment
Media thickness adjustment
Head unit
Fixed media guide
Sensor arm
Movable media
guide
9. With the power switched on, push the FEED key to feed the
media.
It will halt at the next print start position.
Media Thickness Adjustment
(p.42)
Media Width Adjustment
(p.43)
Setting the Media

Page: 24

25
Printer Operation
Mode Settings
Mode Key operation
HEX dump mode Turning power on while pushing the STOP key.
Self print mode Turning power on while pushing the FEED key.
Menu setting mode Turning power on while pushing the MODE/REPEAT key.
HEX Dump Mode
When using label media
Turn on printer power while pushing the STOP key. If the PRINT LED has
begun to flash slowly, release the STOP key, and then the printer enters
HEX DUMP mode.
When using continuous media
Turn on printer power while pushing the STOP key. If the PRINT LED has
stopped flashing slowly and begun to flash rapidly, release the STOP key,
and then the printer enters HEX dump mode.
DUMP LIST
Turning on the power while pressing keys in the following combinations starts
various functions.
Operation Panel (P.14)

Page: 25

2 Printer Operation
26
Self print pattern
Self Print Mode
Performing a self test print is an easy way to check on the state of printer
setting and printing quality. Install the media as explained in “Installing the
Media” and then operate the printer as follows.
Media feed
direction
Setting the Media (P.21)
Mode Settings
Case of label media
Turn on printer power while pushing
the FEED key. When the PRINT LED
has begun to flash slowly, release
the FEED key. After it enters TEST
MODE and media has fed, two
labels print then printing stops.
To restart printing, press the FEED
key once more.
Case of continuous media
Turn on printer power while pushing
the FEED key. When the PRINT LED
has stopped flashing slowly and has
begun to flash rapidly, release the
FEED key. After it enters TEST
MODE and it prints then printing
stops.
To restart printing, press the FEED
key once more.
Media Adjustments
Using the Self Test Print shown above, you can make adjustments to the
printer settings such as media width and media thickness (printhead pressure).
The location of these two adjustments is explained in Chapter 3.
The first sample, left, shows an incorrectly set “media
thickness adjustment”. For standard label media, it
is recommended you set the blue dial to the “0”
position.
The second sample, left, shows an incorrectly set
“media width adjustment”. For 4-inch or 100mm
wide media, the adjuster should be set to the “9”
position on the blue dial.
The settings shown above are for general label media
and may not apply to specialist media.
Media Thickness Adjustment
(p.42)
Media Width Adjustment
(p.43)

Page: 26

27
Printer Operation
Menu Setup Mode
If the printer power is turn on while the MODE/REPEAT key is pressed, the
printer enters menu setup mode. In this mode, the printer’s configuration
can be changed using the VuePrint Menu System. During menu setting mode,
the PRINT LED and CONDITION LED are on. Media must be installed in the
printer to use the VuePrint menu system.
YES/Select/Save
Next digit
Exit to previous menu
NO/Next Item/Change Value
Light up
Caution
Functions of the keys
After each menu item is printed, the printer will also print the function of
each of the buttons at that time. They vary slightly depending on the menu
selected but generally fit the following guidelines:
PAUSE key (YES/Select/Save):
It is pushed to either select the current menu option or to save the new
setting after which it advances to the next menu.
STOP key (NO/Next Item/Change Value):
Whilst changing a menu value (such as head temperature), pressing this
key displays the next menu value available but does not save the setting.
In the “main menu“, pressing this key moves to the next menu available.
FEED key (Next digit):
With some menu options such as head temperature, there is more than
one “digit” than can be changed.
This key moves the cursor to the next digit.
MODE/REPEAT key (Exit to previous menu):
Exits the current menu or the VuePrint menu system.
Mode Settings
When you are changing a menu value, pressing the «PAUSE» key (YES)
causes the printer to save the currently selected parameter. The
CONDITION LED flashes briefly. Do not turn off the power to the
printer at this time as this may cause a malfunction.
If the power is accidentally turned off, first reset the printer to factory
defaults.

Page: 27

2 Printer Operation
28
Menu Setting Flow Chart
The following is a flow chart showing the CL-S521 VuePrint menu system.
7 Datamax®
Emulation
YES
Press FEED key
for 3 seconds
NO
NO
NO
YES
YES
NO
NO
SAVE
SAVE
SAVE
SAVE
SAVE
SAVE
YES
YES / Select / Save NO / Next Item / Change Value
Next Digit
Exit to previous menu
NO
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
YES
YES
Change
Value
Change
Value
Change
Value
NO
NO
YES
NO
YES
• Darkness Adjust
• Continuous Media Length
• Vertical Position
• Horizontal Shift
• Vertical Image Shift
• Media Sensor
• Small Media Adjustment
• Sensor Level
• Paper End Level
• Error Reporting
• Buzzer Select
• Metric/Inch
• Max Media Length
• Settings Lock
• Keyboard Lock
• Control Code
• Emulation Select
• Emulation Auto Detect
• AutoConfigure
• Function Select
• Cutter Action
• Paper Position
• Mode/Repeat Key
• RS-232C Baud
• RS-232C Parity
• RS-232C Length
• RS-232C Stop bit
• RS-232C X-ON
• IEEE1284
• Web Monitor
• USB Device Class
• USB VCOM Protocol
EXIT
EXIT EXIT
EXIT
EXIT
• Config Set
MODE/REPEAT key + Power on
Are you sure?
Do you want to
print the current menu
settings?
Changing the
parameter
Completed
Do you want to
change the menu
settings?
Do you want
to print the current
menu settings? Print Speed
Print Darkness
Small Media Length
Do you want to
change «Page Setup
Menu» items?
Do you want to
change «System Setup
Menu» items?
YES
NO
Do you want to
change «Global Config
Menu» items?
Do you want to
change «After Print
Menu» items?
Do you want to
change «Interface Menu»
items?
Operation Panel
Initialization of the
content of the settings
(Initialization to the
settings when the printer
was shipped.)
Printing the contents of
the present setting
Printing the
content of
the changes
Changing the
parameter
Changing the
parameter
Do you
want to reset this
printer to factory
settings?
Menu Setup Mode (p.27)
Printing during top menu
setting (p.30)
Printing a list of settings
(p.31)
Printing during sub menu
setting (p.30)
Mode Settings [Datamax®
Emulation]

Page: 28

2 Printer Operation
29
7 Zebra®
Emulation
YES
Press FEED key
for 3 seconds
NO
NO
NO
YES
YES
NO
NO
SAVE
SAVE
SAVE
SAVE
SAVE
SAVE
YES
YES / Select / Save NO / Next Item / Change Value
Next Digit
Exit to previous menu
NO
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
EXIT
YES
YES
Change
Value
Change
Value
Change
Value
NO
NO
YES
NO
YES
• Darkness Adjust
• Continuous Media Length
• Vertical Position
• Horizontal Shift
• Vertical Image Shift
• Media Sensor
• Small Media Adjustment
• Sensor Level
• Paper End Level
• Error Reporting
• Buzzer Select
• Metric/Inch
• Max Media Length
• Settings Lock
• Keyboard Lock
• Media Power Up
• CI Lock
• Emulation Select
• Emulation Auto Detect
• AutoConfigure
• Function Select
• Cutter Action
• Paper Position
• Mode/Repeat Key
• RS-232C Baud
• RS-232C Parity
• RS-232C Length
• RS-232C Stop bit
• RS-232C X-ON
• IEEE1284
• Web Monitor
• USB Device Class
• USB VCOM Protocol
EXIT
EXIT EXIT
EXIT
EXIT
• Config Set
MODE/REPEAT key + Power on
Are you sure?
Do you want to
print the current menu
settings?
Changing the
parameter
Completed
Do you want to
change the menu
settings?
Do you want
to print the current
menu settings? Print Speed
Print Darkness
Small Media Length
Do you want to
change «Page Setup
Menu» items?
Do you want to
change «System Setup
Menu» items?
YES
NO
Do you want to
change «Global Config
Menu» items?
Do you want to
change «After Print
Menu» items?
Do you want to
change «Interface Menu»
items?
Operation Panel
Initialization of the
content of the settings
(Initialization to the
settings when the printer
was shipped.)
Printing the contents of
the present setting
Printing the
content of
the changes
Changing the
parameter
Changing the
parameter
Do you
want to reset this
printer to factory
settings?
Menu Setup Mode (p.27)
Printing during top menu
setting (p.30)
Printing a list of settings
(p.31)
Printing during sub menu
setting (p.30)
Mode Settings [Zebra®
Emulation]

Page: 29

2 Printer Operation
30
Printing during sub menu setting
Printing during top menu setting
Shown below is a sample menu output from the CL-S521 VuePrint menu
system.
This particular example is changing the print speed and print darkness then
continues through the remainder of the “Print Setup” menu.
The actual output from the printer is «vertically reversed» due to the way the
printer outputs the menu options. Please look at the example below to see
how the output changes.
Menu Setting Flow Chart
(p.28)
Menu Setting Flow Chart
(p.28)
Mode Settings
<Example of CL-S521 Datamax®
emulation selected>
<Example of CL-S521 Datamax®
emulation selected>

Page: 30

31
Printer Operation
Machine Information
Model Number : CL-S521
Boot Version : X.X
ROM Version : XXXXXXXX
ROM Date (DD//MM//YY) : XX/XX/XX
ROM Check Sum : XXXX
Head Check : OK
Print Counter : 0000.872 km
Service Counter : 0000.872 km
Cut Counter : 83
Sensor Monitor : 2.56 V
Option Interface : None
Current Menu Settings
[Global Config Menu]
Config Set : 1
[Page Setup Menu]
Print Speed : 4 IPS
Print Darkness : 10
Darkness Adjust : 00
Continuous Media Length : 4.00 inch
Vertical Position : 0.00 inch
Horizontal Shift : 0.00 inch
Vertical Image Shift : 0.00 inch
Media Sensor : See Through
Small Media Adjustment : Off
Small Media Length : 1.00 inch
Symbol Set : PM
[System Setup Menu]
Sensor Level : 1.5 V
Paper End Level : 2.80 V
Error Reporting : On Printing
Buzzer Select : On
Metric/Inch : Inch
Max Media Length : 10.00 inch
Settings Lock : Off
Keyboard Lock : Off
Control Code : STD
Emulation Select : DM4
Emulation Auto Detect : On
[After Print Menu]
AutoConfigure : On
Function Select : Tear
Cutter Action : Backfeed
Paper Position : 0.00 inch
Mode/Repeat Key : Disabled
[Interface Menu]
RS-232C Baud rate : 9600 bps
RS-232C Parity : None
RS-232C Length : 8 bit
RS-232C Stop bit : 1 bit
RS-232C X-ON : Yes
IEEE 1284 : On
USB Device Class : Printer
USB VCOM Protocol : Auto
*
Printing a list of settings
Menu Setting Flow Chart
(p.28)
Mode Settings
Note: Citizen continually enhances its printers with new options and settings
based on our customer’s requests. Extra or changed menu items may
appear on the above print out in some case.
* The settings of the Symbol Set can be changed only by a command.
<Example of CL-S521 Datamax®
emulation selected>

Page: 31

2 Printer Operation
32
Menu Setting Table
Global Config menu — allows you to switch between 3 complete ‘config sets’ contained within the printer.
Page Setup Menu — allows you to change settings related to the media or print quality.
System Setup Menu — allows you to change settings for the printer hardware and basic control systems.
After Print Menu — changes how the printer reacts after the label has been printed.
Interfaces — changes interface parameters such as baud rate.
Menu Setting
7 Datamax®
Emulation
Mode Settings
[Datamax®
Emulation]
Top Menu Sub Menu Default Menu Remarks
Global – Config Set 1 Config Set 1 Sets the Config Set.
configuration Config Set 2
Config Set 3
Page Setup Print Speed 4 IPS 2 to 6 IPS Printing speed setting
(2 to 4 IPS with optional peeler.)
Print Darkness 10 00 to 30 Print darkness setting
(printhead temperature)
Darkness Adjust 0 -10 to 10 Darkness command adjustment
Continuous Media 4.00 IN 0.25 to 32.00 IN Setting default length of continuous media,
Length 101.6mm 6.40 to 812.8mm if selected. ; the lower line is in metric mode.
Vertical Position 0.00 IN -1.00 to 1.00 IN Print start position adjustment
0.0mm -25.4 to 25.4mm
Horizontal Shift 0.00 IN -1.00 to 1.00 IN Horizontal printing location adjustment
0.0mm -25.4 to 25.4mm
Vertical Image Shift 0.00 IN 0.00 to 32.00 IN Adjust the off set value in vertical when
0.0mm 0.0 to 812.8mm mapping data on a RAM.
Media Sensor See Through See Through Label sensor selection
Reflect
None
Small Media OFF ON Setting for small labels
Adjustment OFF
Small Media 1.00 IN 0.25 to 1.00 IN Setting length of small label media
Length 25.4mm 6.40 to 25.4mm
System Setup Sensor Level 1.5V 0.0V to 3.3V Setting the threshold of the sensor
Paper End Level 2.80V 0.01V to 3.00V Sets the paper end level.
Error Reporting On Printing On Printing Setting for error report.
Immediate
Buzzer Select ON ON Setting buzzer sounding conditions
OFF
Metric/Inch Inch Inch Setting the units used
mm
Max Media Length 10.00 IN 1.00 to 50.00 IN Setting the maximum label length
254.0mm 25.4 to 1270.0mm
Settings Lock Off On When on, prevents software commands from
Off changing the values set by the VuePrint menu
Keyboard Lock Off On Prevents the control panel from affecting the
Off printer’s configuration. (User «lock-out»)
Control Code STD STD Selects between the Standard STX control
ALT code or the «Alternative» code. Sometimes
ALT-2 called «AS400 mode».

Page: 32

33
Printer Operation
Mode Settings
[Datamax®
Emulation]
Top Menu Sub Menu Default Menu Remarks
Emulation Select DM4 DMI Selects DataMax®
/Zebra®
compatibility
DM4 DMI: DataMax®
IClass
DPP DM4: DataMax®
400 like
ZPI2 DPP: DataMax®
Prodigy Plus®
ZPI2: Zebra®
Emulation
Emulation Auto On On Selects the detection of Datamax®
and
Detect Off Zebra®
emulation.
Full Auto
After Print AutoConfigure On On Optional auto configure
Off On …. Auto configure effective.
If a peeler unit or auto-cutter is
installed, each mode is automatically
set regardless of the “function select”
setting.
Off … Auto configure ineffective.
When a peeler unit or auto-cutter is
installed but has not been started, it is
off and the operation is selected by
“Function select”.
Function Select Tear Off Selects the type of options installed and
Tear adjusts the «paper stop» position accordingly.
Peel On* For example, the position where the label
Cut On* stops in «Tear» mode is different to that in
«Peel On» mode.
Cutter Action* Backfeed Backfeed Cutter operating method setting
Through Backfeed: it feeds back after each cutting
operation.
Through: when the number copied = n, the
back end of sheet 1 to n-1 passes through,
and the back end of the final page that is a
single sheet is copied and fed back.
Paper Position 0.00IN Peel/Cut/Tear Off The stop position can be fine tuned using
0.00mm 0.00 to 2.00 IN this menu setting. The general stop position
0.0 to 50.8mm is selected depending on the «Function»
Peel/Cut/Tear On selected above.
-1.00 to 1.00 IN
-25.4 to 25.4mm
Mode/Repeat Key Disabled LabelSet Repeat method selection
LastOne LabelSet:
Disabled Reissues multiple labels.
LastOne:
Issues only the final page.
In count case, it issues only 1 label while
continuing.
Disabled:
Makes the repeat key invalid.
Interface RS-232C Baud 9600 1
15200 Sets the baud rate of the serial interface.
57600 • Interface related settings are effective
38400 after the power is turned on again.
19200
9600
4800
2400
RS-232C Parity None None Sets the communication parity of the serial
Odd interface.
Even
RS-232C Length 8 bits 8 bits Sets the character length of the serial
7 bits interface.
* Effective only when the optional unit is attached.

Page: 33

2 Printer Operation
34
Top Menu Sub Menu Default Menu Remarks
RS-232C Stop bit 1 bit 1 bit Sets the stop bit of the serial interface.
2 bits
RS-232C X-ON Yes Yes Selects the X-ON flow control of the serial
No interface.
IEEE1284 ON ON Enable or disables the ‘enhanced’ features of
OFF the IEEE1284 parallel interface.
Web Monitor* Auto Auto Selecting the web monitor function.
On
Off
USB Device Class Printer Printer Selects the USB device class.
VCOM
USB VCOM Protocol Auto Auto Selects the protocol (flow control) when
DTR operating USB VCOM.
X-ON
Mode Settings
[Datamax®
Emulation]
* Displayed only when an optional LAN board is connected to a printer.

Page: 34

35
Printer Operation
7 Zebra®
Emulation
Top Menu Sub Menu Default Menu Remarks
Global – Config Set 1 Config Set 1 Sets the Config Set.
configuration Config Set 2
Config Set 3
Page Setup Print Speed 4 IPS 2 to 6 IPS Printing speed setting
(2 to 4 IPS with optional peeler.)
Print Darkness 10 00 to 30 Print darkness setting
(printhead temperature)
Darkness Adjust 0 -10 to 10 Darkness command adjustment
Continuous Media 4.00 IN 0.25 to 32.00 IN Setting default length of continuous media,
Length 101.6mm 6.40 to 812.8mm if selected. ; the lower line is in metric mode.
Vertical Position 0.00 IN -1.00 to 1.00 IN Print start position adjustment
0.0mm -25.4 to 25.4mm
Horizontal Shift 0.00 IN -1.00 to 1.00 IN Horizontal printing location adjustment
0.0mm -25.4 to 25.4mm
Vertical Image Shift 000dots -120 to 120 dots Adjust the off set value in vertical when
mapping data on a RAM.
Media Sensor See Through See Through Label sensor selection
Reflect
None
Small Media OFF ON Setting for small labels
Adjustment OFF
Small Media 1.00 IN 0.25 to 1.00 IN Setting length of small label media
Length 25.4mm 6.40 to 25.4mm
System Setup Sensor Level 1.5V 0.0V to 3.3V Setting the threshold of the sensor
Paper End Level 2.80V 0.01V to 3.00V Sets the paper end level.
Error Reporting On Printing On Printing Setting for error report.
Immediate
Buzzer Select ON ON Setting buzzer sounding conditions
OFF
Metric/Inch Inch Inch Setting the units used
mm
Max Media Length 10.00 IN 1.00 to 50.00 IN Setting the maximum label length
254.0mm 25.4 to 1270.0mm
Settings Lock Off On When on, prevents software commands from
Off changing the values set by the VuePrint menu
Keyboard Lock Off On Prevents the control panel from affecting the
Off printer’s configuration. (User «lock-out»)
Media Power Up Off On Selects whether or not to initiate media
Off measurement when the power in ON.
CI Lock Off On Activates/deactivates the CI command.
Off
Emulation Select ZPI2 DM4 Selects DataMax®
/Zebra®
compatibility
DMI DM4: DataMax®
400
DPP DMI: DataMax®
IClass
ZPI2 DPP: DataMax®
Prodigy Plus®
ZPI2: Zebra®
Emulation
Emulation Auto On On Selects the detection of Datamax®
and
Detect Off Zebra®
emulation.
Full Auto
Mode Settings
[Zebra®
Emulation]

Page: 35

2 Printer Operation
36
Top Menu Sub Menu Default Menu Remarks
After Print AutoConfigure On On Optional auto configure
Off On …. Auto configure effective.
If a peeler unit or auto-cutter is
installed, each mode is automatically
set regardless of the “function select”
setting.
Off … Auto configure ineffective.
When a peeler unit or auto-cutter is
installed but has not been started, it is
off and the operation is selected by
“Function select”.
Function Select Tear Off Selects the type of options installed and
Tear adjusts the «paper stop» position accordingly.
Peel On* For example, the position where the label
Cut On* stops in «Tear» mode is different to that in
«Peel On» mode.
Cutter Action* Backfeed Backfeed Cutter operating method setting
Through Backfeed: it feeds back after each cutting
operation.
Through: when the number copied = n, the
back end of sheet 1 to n-1 passes through,
and the back end of the final page that is a
single sheet is copied and fed back.
Paper Position 0.00IN Peel/Cut/Tear Off The stop position can be fine tuned using
0.00mm 0.00 to 2.00 IN this menu setting. The general stop position
0.0 to 50.8mm is selected depending on the «Function»
Peel/Cut/Tear On selected above.
-1.00 to 1.00 IN
-25.4 to 25.4mm
Mode/Repeat Key Disabled LabelSet Repeat method selection
LastOne LabelSet:
Disabled Reissues multiple labels.
LastOne:
Issues only the final page.
In count case, it issues only 1 label while
continuing.
Disabled:
Makes the repeat key invalid.
Interface RS-232C Baud 9600 1
15200 Sets the baud rate of the serial interface.
57600 • Interface related settings are effective
38400 after the power is turned on again.
19200
9600
4800
2400
RS-232C Parity None None Sets the communication parity of the serial
Odd interface.
Even
RS-232C Length 8 bits 8 bits Sets the character length of the serial
7 bits interface.
RS-232C Stop bit 1 bit 1 bit Sets the stop bit of the serial interface.
2 bits
RS-232C X-ON Yes Yes Selects the X-ON flow control of the serial
No interface.
IEEE1284 ON ON Enable or disables the ‘enhanced’ features of
OFF the IEEE1284 parallel interface.
Mode Settings
[Zebra®
Emulation]
* Effective only when the optional unit is attached.

Page: 36

37
Printer Operation
Mode Settings
[Zebra®
Emulation]
Top Menu Sub Menu Default Menu Remarks
Web Monitor* Auto Auto Selecting the web monitor function.
On
Off
USB Device Class Printer Printer Selects the USB device class.
VCOM
USB VCOM Protocol Auto Auto Selects the protocol (flow control) when
DTR operating USB VCOM.
X-ON
* Displayed only when an optional LAN board is connected to a printer.

Page: 37

2 Printer Operation
38
Emulation Auto Detect: Cross-EmulationTM
A different emulation will be detected when the Emulation Auto Detect of
the System Setup is set to On or Full Auto. (Detects Zebra®
when Datamax®
is selected, and Datamax®
when Zebra®
is selected.)
If the “Emulation Auto Detect” is set to “On”
If the “Emulation Auto-Detect” is set to “On”, this will cause the
CONDITION LED to flash when it detects an alternative emulation. By
selecting MODE/REPEAT KEY, the printer will restart and emulation will
automatically make a switch. By selecting another KEY, detection will be
canceled, and CONDITION LED will turn Off.
If the “Emulation Auto Detect” is set to “Full Auto”
If the “Emulation Auto Detect” is set to “Full Auto”, this will cause the
printer to restart when it detects an alternative emulation, and emulation
will automatically make a switch.
Manually Selecting the Printer Emulation
To manually choose between Datamax®
and Zebra®
emulations, you can use
the VuePrint menu system. The Emulation Select option in the System Setup
menu allows you to do this.
Alternatively, you can use the “Quick Switch” option as follows:
1. Turn on the printer holding down PAUSE and FEED keys together.
The printer will beep three times and the CONDITION LED will
flash.
2. Press FEED key once for Datamax®
emulation.
3. Press FEED key two times for Zebra®
emulation.
The printer beeps each time the feed key is pressed.
4. To save the new selection, press MODE/REPEAT key. The printer
will beep three times and then restarts.
Menu Setting Table
(p.33, p.35)
Menu Setting Table
(p.33, p.35)

Page: 38

39
Printer Adjustments
3
Sensor Adjustments
The sensing level of both the transparent (see thru) and reflective sensors is
adjusted separately and independently. Firstly, the sensor type must be
selected either using the VuePrint menu system or the Sensor Method
Selection shown below. Then the adjustment and calibration of the sensor
can be made.
Entering Sensor Adjustment Mode
1. Turn on the power while pushing the PAUSE key, FEED key, and
STOP key simultaneously.
Power Switch
2. After the PRINT LED and CONDITION LED light up, release the
keys to change the printer to sensor adjustment setting mode.
Sensor Selection Method (Transparent ↔ Reflective)
To switch from transparent to reflective sensor, ensure the CONDITION LED
is lit then hold down the MODE/REPEAT key and then press the STOP key.
Each time you press the STOP key, you switch to back and forth between the
two sensor types.
If the transparent sensor is selected, the PRINT LED lights up and the buzzer
sounds once. If the reflective sensor is selected, the PRINT LED flashes
slowly and the buzzer sounds twice.
Media Setting (p.23)

Page: 39

3 Printer Adjustments
40
Adjusting the Transparent sensor
1. Push the large blue-head open lever to open the head unit and
sensor arm, then return only the sensor arm to its original
position. Align the upper sensor marker and the bottom sensor
marker (white) using the movable media guide.
Upper sensor
Bottom sensor
Movable media guide
Upper sensor marker
Alignment of markers
Transparent sensor marker
4. If the PAUSE key is pressed and released while the MODE/
REPEAT key is pressed, the PRINT LED goes off, after the
CONDITION LED switches from lit to rapid flashing, media
feeding starts, and the sensor is automatically adjusted.
5. If automatic adjustment stops normally, the PRINT LED and
CONDITION LED return to their original status. If it stops
abnormally (adjustment impossible), the CONDITION LED and
ERROR LED flash.
6. If the STOP key is pushed, it exits sensor adjustment mode.
2. Select the transparent sensor, and open the sensor arm.
3. Install only the liner media (label backing paper) with the label
media removed so that it will pass between the platen roller and
the media sensor. (Be careful that media with black marks does
not pass the media sensor.) Then close the sensor arm and the
printhead.
Label
Liner media
Media gap
Bottom sensor
Upper sensor
Media Setting (p.23)
Sensor Adjustments
Sensor Selection Method
(Transparent ↔ Reflective)
(p.39)

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41
Printer Adjustments
Adjusting the Reflective sensor
1. Open the printhead and the sensor arm, then align the position
of the sensor marker of the bottom sensor is at the center of
the black mark on the media.
Black mark
Media
Bottom sensor
Reflective sensor marker
Black mark
Black mark
Label
Liner media
Bottom sensor
4. If the PAUSE key is pressed and released while the MODE/
REPEAT key is pressed, PRINT LED goes off, the CONDITION
LED switches from lit to rapid flashing, media feeding starts,
and the sensor is automatically adjusted.
5. If automatic adjustment stops normally, the PRINT LED and
CONDITION LED return to their original status. If it does not
stop normally (adjustment impossible), the CONDITION LED
and ERROR LED flash.
6. If the STOP key is pushed, it exits sensor adjustment mode.
2. Select the reflective sensor.
3. With the reflective sensor selected, install the label media so
that it is between the platen roller and the media sensor.
(Be careful that black mark and media gap do not pass the media
sensor.) Then close the sensor arm and the printhead.
Sensor Adjustments
Sensor Selection Method
(Transparent ↔ Reflective)
(p.39)

Page: 41

3 Printer Adjustments
42
Media Thickness Adjustment
It may be necessary to adjust the printer according to the thickness of the
media being used. This can be done easily by rotating the media adjustment
dial to improve the print quality.
• Poor print quality across the complete printout means wrongly set media
thickness. See this section.
• Poor print quality on one side of a printout means wrongly set media width.
See next section.
When using standard label media, high quality media or direct
thermal media
Adjust while performing test printing by turning the dial from the smallest
number on the dial to the largest number on the dial one step at a time.
When using thicker media (tags, card, etc.)
Adjust while performing test printing by turning the dial from the smallest
number on the dial to the largest number on the dial one step at a time.
• When shipped from the factory, it is set at dial 1.
• The offset adjustment varies according to the thickness and the hardness
of the media.
Installing the Media (p.24)
Self Print Mode (p.26)
Media Thickness
Suggested media type
Dial Position
0 Direct thermal media (thin media)
1 Standard Label media, Direct thermal media
3-5 Thicker backing paper labels
6-9 Cards, tags, thicker media stock.
* These values are guidelines. The exact media being used must be matched
with the correct media thickness adjustment position.
1
Media thickness adjustment dial

Page: 42

43
Printer Adjustments
Media Width Adjustment
Caution
When using narrow media, be sure to MAKE this adjustment. (If you do
not, the head may be damaged by jamming, etc.)
9
Media width adjustment dial
The head pressure varies according to the width of the media being printed.
The head pressure balance must be adjusted according to media width so
that constant head pressure is applied to the head. With this printer, it can
be adjusted easily by turning the media width adjustment dial.
If the printing is blurred or lightly printed on one side or the media moves in
a zigzag pattern adjust the head pressure balance.
After making an adjustment, confirm the output quality with a test print.
Dial position Media width mm (inches) Head pressure
0 19.5 to 23.0mm (0.77 to 0.90)
1 23.0 to 30.0mm (0.90 to 1.18) Low
2 30.0 to 39.0mm (1.18 to 1.53)
3 39.0 to 49.0mm (1.53 to 1.92)
4 49.0 to 62.0mm (1.92 to 2.44)
5 62.0 to 76.0mm (2.44 to 2.99)
6 76.0 to 88.0mm (2.99 to 3.46)
7 88.0 to 99.0mm (3.46 to 3.89)
8 99.0 to 108mm (3.89 to 4.25) High
9 108 to 1
18mm (4.25 to 4.65)
(setting when shipped)
The following values are criteria.
Installing the Media (p.24)
Self Print Mode (p.26)

Page: 43

3 Printer Adjustments
44
Cleaning
Wipe off any foreign matter such as media dust, dirt and adhesive substances
built up around the printhead with the head cleaning pen (head cleaner)
provided, and use a soft cloth soaked in ethyl alcohol for the platen etc.
It is particularly important to clean the thermal printhead after printing on
thermal media for long periods, which will guarantee the print quality and
extend the life of the thermal printhead.
Note: Always use the head cleaner when cleaning the thermal printhead.
Head cleaner
Thermal printhead
Caution
Do not use any solvent other than ethyl alcohol. Solvents such as
benzene, acetone and thinner will dissolve plastic parts and destroy
the thermal printhead, platen and much of the printer!
Try to avoid using «excessive amounts» of ethyl alcohol to clean the
platen. Excessive use will harden the platen surface prematurely.
Platen

Page: 44

45
4 Troubleshooting
Indication
The LED do not light
up when printer power
is connected.
Paper is feeding, but
nothing is printed.
The printer is not
printing neatly.
Corrective action
1) Insert the plug of the power cord
correctly in the electric outlet.
2) Insert the connector of the power
cord correctly into the power inlet of
the printer.
3) Replace the power cord. Consult with
the dealer where the printer was
purchased to make sure you obtain a
cord made especially for the printer.
Note: Do not use any power cord
except one made especially for the
printer.
4) Check to make sure power is supplied
to the outlet. If there are any
problems, make sure power is supplied
to the building. Or find out if a power
failure has occurred.
5) If necessary, replace the main fuse in
the building’s fuse box, and reset the
main breaker. Ask a qualified
serviceman to carry out the
replacement.
1) If it is dirty, remove the dirt with the
attached head cleaner.
If a label is stuck to the thermal
printhead remove it.
Note: Do not use a metal object to
remove a label stuck to the inside of
the printer. (This may damage the
thermal printhead .) If adhesive label
material is stuck to the thermal
printhead , remove it with a soft cloth
soaked in ethyl alcohol.
1) Set the appropriate printing density
using the menu or control software.
2) If it is dirty, clean it with ethyl alcohol.
If it is deformed, replace it.
Note: Consult with the dealer that
supplied the printer concerning the
replacement.
This chapter explains corrective actions taken when the printer malfunctions or when
an error message is displayed.
Items to check when a malfunction occurs
When the printer malfunctions during operation, take corrective action with reference
to the following table. If the corrective action does not solve the problem, consult
with the service personnel at the dealer where you purchased the printer.
Check
1) Is the plug of the power
cord correctly inserted into
the electric outlet?
2) Is the connector of the
power cord correctly
inserted into the power inlet
of the printer?
3) Is the power cord damaged?
4) Is power supplied to the
electric outlet the printer is
connected to?
5) Is the main fuse in the
building’s fuse box burnt
out?
1) Is the thermal printhead
dirty?
Is a label stuck to the head?
1) Is the printing density too
high or too low?
2) Is the platen dirty?
Is it deformed?
Connection to Power
(p.16)
Cleaning (p.44)
Menu Setting Table
(p.32)

Page: 45

4 Troubleshooting
46
Indication
The printer is not
printing neatly.
The printing position
changes.
Check
3) Is the thermal printhead
dirty?
Is a label stuck to the head.
4) Is the thermal printhead in
the correct position for the
media that is used?
5) Is the printer’s head
pressure balance correct for
the width of the media that
is used?
1) Is the media properly
installed?
2) Is the platen dirty?
Is it deformed?
3) Are the data contents and
the command signals from
the host appropriate?
4) Are the menu values set
appropriately?
5) Are the sensitivities of the
media sensors appropriate
for the media that is used?
Corrective action
3) If it is dirty, remove the dirt with the
attached head cleaner.
If a label is stuck to the head, remove
it.
Note: Do not use a metal object to
remove a label stuck to the inside of
the printer. (This may damage the
print head.) If adhesive label material
is stuck to the thermal printhead,
remove it with a soft cloth soaked in
ethyl alcohol.
4) Adjust the offset of the thermal
printhead with the media thickness
adjustment dial.
5) Adjust the thermal printhead pressure
with the media width adjustment
dial.
1) Correctly install the media.
2) If it is dirty, clean it with ethyl alcohol.
If it is deformed, replace it.
Note: Consult with the dealer that
supplied the printer concerning the
replacement.
3) If an error message is displayed, check
the content of the software and the
communication status set by the host
computer.
4) Set the correct menu values using the
operating panel or the host computer.
5) Set the media sensitivity to
appropriate values.
If this does not solve the problem,
change the “Sensor level” that is set
in the “System setup.”
Cleaning (p.44)
Media Thickness
Adjustment (p.42)
Media Width
Adjustment (p.43)
Media Setting (p.22)
Cleaning (p.44)
LED Functions (p.20)
Menu Setting Table
(p.32)

Page: 46

47
Appendixes
Specifications
Item Description
Printing Printing method Direct thermal
Resolution Main scanning line density: 203 dots/inch (8 dots/mm)
Sub- scanning line density: 203 dots/inch (8 dots/mm)
Head 864 dots (effective dots: 832 dots)
Max. print width 104 mm 4.1 inch
Max. print length 812.8 mm 32 inch
Print density Print density is adjustable with software
Printing speed Printing speed setting 6, 5, 4, 3 or 2 inches per second.
• 2-4 inches per second with optional peeler.
Print mode Batch mode Normal printing (single or multiple sheets)
Tear off mode Feeds back media to the tear-off position after printing is completed.
Cut mode*1
Prints while cutting at designated sheet units.
The following two kinds of cut mode operations are done.
• Backfeed
• Cut through
(Cut through refers to stopping present printing to cut the previous label
when it reaches the cut position. After cutting, printing restarts but a gap
may be created at the seam of the printing at this time.)
Peel mode*1
Peels labels from the liners after printing them.
Media Types of media Roll, fanfold
(continuous media, die-cuts, continuous tags. paper or tickets)
Kinds of media Thermal-transfer media
Recommended media Heat-transfer media: label media (150LA-1 Ricoh),
tag media (TB2E0V, Mitsubishi Paper)
Max. media width 1
18.0 mm 4.65 inch
Min. media width 19.5 mm 0.77 inch
Min. label width 19.5 mm 0.77 inch
Min. label pitch*2
6.35 mm 0.25 inch
Max. media thickness 0.254 mm 0.01 inch
Max. media length 812.8 mm 32 inch
Min. media length 6.35 mm 0.25 inch
Min. media thickness 0.0635 mm 0.0025 inch
On-board roll media Max. external diameter: 127mm 5 inch
diameter Media core: 25.4 to 76mm 1 to 3 inch
Bar code One-dimension • Code 3 of 9 • UPC-A • UPC-E • EAN-13 (JAN-13)
(for Datamax®
emulation) • EAN-8 (JAN-8) • Interleaved 2 of 5 • Code 128
• HIBC (Modulus 43-used code 3 of 9) • Codabar (NW-7)
• Int 2 of 5 (Modulus10-used Interleaved 2 of 5) • Plessey
• Case Code • UPC 2DIG ADD • UPC 5DIG ADD
• Code 93 • Telepen • ZIP • UCC/EAN128
• UCC/EAN128 (for K-MART)
• UCC/EAN128 Random Weight • FIM
Two-dimension • UPS Maxi Code • PDF-417 • Data Matrix • QR Code • Aztec
• RSS

Page: 47

Appendixes
48
Specifications
Item Description
Bar code One-dimension • Code 1
1 • Interleaved 2 of 5 • Code 39 • EAN-8 • UPC-E • Code 93
(for Zebra®
emulation) • Code 128 • EAN-13 • Industrial 2 of 5 • Standard 2 of 5
• ANSI CODABAR • LOGMARS • MSI • Plessey • UPC/EAN Extensions
• UPC-A • POSTNET • Planet
Two-dimension • Code 49 • PDF-417 • CODA BLOCK • UPS Maxi Code
• Micro PDF-417 • Data Matrix • QR Code • RSS • TLC39
Font 1. Seven kinds of fixed pitch font
(for Datamax®
emulation) • Overseas, English fonts and European fonts
2. OCR fonts OCR-A*3
, OCR-B*3
3. Proportional fonts
CG Triumvirate smooth font
CG Triumvirate Bold smooth font
(6, 8, 10, 12, 14, 18, 24, 30, 36, 48 points)
• Character set: Conforms with code page 850 standards
4. True type™
rasterizer*4
Font 1. Five kinds of fixed pitch font
(for Zebra®
emulation) • Overseas, English fonts and European fonts
2. OCR fonts
OCR-A*3
, OCR-B*3
3. Proportional font
CG Triumvirate Condensed Bold
4. True type™
rasterizer*4
Symbol set PC866U Ukraina*5
, PC Cyrillic, ISO 60 Danish/Norwegian, DeskTop, ISO
8859/1 Latin 1, ISO 8859/2 Latin 2, ISO 8859/9 Latin 5, ISO 8859/10
Latin 6, ISO 8859/7 Latin/Greek, ISO 8859/15 Latin 9, ISO 8859/5
Latin/Cyrillic, ISO 69: French, ISO 21: German, ISO 15: Italian, Legal,
Math-8, Macintosh, Math, PC-858 Multilingual, Microsoft Publishing,
PC-8, Code Page 437, PC-8 D/N, Code Page 437N, PC-852 Latin 2,
PC-851 Latin/Greek, PC-862 Latin/Hebrew, Pi Font, PC-850 Multilingual,
PC-864 Latin/Arabic, PC-8 TK, Code Page 437T, PC-1004, PC-775
Baltic, Non-UGL, Generic Pi Font, Roman-8, Roman-9, ISO 17: Spanish,
ISO 1
1: Swedish, Symbol, PS Text, ISO 4: United Kingdom, ISO 6: ASCII,
Ventura International, Ventura Math, Ventura US, Windows 3.1 Latin 1,
Wingdings, Windows 3.1 Latin 2, Windows 3.1 Baltic (Latv, Lith), Windows
3.0 Latin 1, Windows Latin/Cyrillic, Windows 3.1 Latin 5
Control language Conforms to Datamax®
programming language*6
and Zebra®
programming
language*7
Outline of electronic CPU 32Bit RISC CPU
devices
ROM Standard equipment: FLASH ROM 4MBbytes (User area: 1MByte)
RAM (for Datamax®
emulation) Standard equipment: SDRAM 16MBytes (User area: 1MByte)
RAM (for Zebra®
emulation) Standard equipment: SDRAM 16MBytes (User area: 4MByte)
Media detection Transparent sensor Detects media gap between labels, notches on tags, and media out
sensors
Reflective sensor Detects reflective mark on back of media and media out
Label peeling sensor*1
Communication Serial 2400 4800 9600 19200 38400 57600 1
15200bps
interfaces
USB FULL Speed USB1.1
Communication Parallel IEEE1284 (compatible, Nibble, ECP mode)
interface options
Network Ethernet and wireless LAN interface
Indications and switches LED POWER, PRINT, CONDITION, ERROR
Buzzer Alarms, errors, etc.
Operating panel keys PAUSE, FEED, STOP, MODE/REPEAT
Head-up detection sensor Detects head open
Power switch Turns power on and off

Page: 48

49
Appendixes
Specifications
Item Description
Power (standards) 100V version 100V, 50/60Hz (Japan)
120V (-10%+6%), 2.5A, 60Hz (U.S.A., Canada)
UL60950-1, CSA No. 950, FCC Part 15 Subpart B (Class A)
220V version 220V-240V (-10%+6%), 1.2A, 50/60Hz (Europe)
EN60950-1, EN55022 (Class A), EN55024, EN61000-3-2,
EN61000-3-3
Environment Operating temperature Operating temp. 0 to 40°C, humidity 30 to 80%, condensation free
conditions: (Conditions: ventilation, and natural convection)
Storage temperature Temp. –20 to 60°C, humidity 5 to 85%
conditions: (Conditions: ventilation, and natural convection)
External dimensions Approx.231(W) X 289 (D) X 186 (H) mm
9.1(W) X 1
1.4 (D) X 7.3 (H) inch
Weight Approx. 3.5 kg (7.7 lb.)
Accessories Test label media, CD-ROM (User’s Manual), Quick start guide
Head cleaner, Power cord, Media holder bar and Media holder guide
Option Auto-cutter unit, Peeler unit, IEEE1284 Parallel interface board, Ethernet
interface board and Wireless LAN interface board
*1: Options can be separately purchased.
*2: When a media pitch of less than 1 inch is used, activate the “Small Media Adjustment” setting in the “Page Setup.”
*3: The OCR font may have a low recognition rate according to the reader.
*4: It is equipped with UFSTTM
and TrueTypeTM
rasterizer that are licensed from Agfa Corporation.
TrueTypeTM
is a trademark of Apple Computer.
UFSTTM
and TrueTypeTM
rasterizer are licensed from Agfa Corporation.
UFSTTM
is a trademark of Agfa Corporation. TrueTypeTM
is a trademark of Apple Computer.
*5: «PC866U Ukraina» is available for Datamax®
emulation only.
*6: Datamax
is a registered trade mark of Datamax Bar Code Products Corporation.
*7: Zebra®
is a registered trade mark of ZIH corp.
0 5 35
30
40
80
40
Humidity %
Operating assurance temperature
Printing assurance temperature
Temperature °C -20 60
5
85
Humidity %
Temperature °C
Conditions assuring operation and printing Storage assurance temperature
Approx. 231 (9.1) Approx. 289 (11.4)
Approx.
186
(7.3)
Unit: mm (inch)

Page: 49

Appendixes
50
Interfaces
This printer is connected to a computer and prints according to commands
sent from the computer.
There are three types of computer interfaces, and these are connected to
devices suited to each type of interface. The printer can also be connected
to a computer by the optional Ethernet and wireless LAN.
System Start/stop asynchronous duplex communication
Signal level RS-232C
Baud rate 2400, 4800, 9600, 19200, 38400,57600, 1
15200bps
Bit length 7Bit, 8Bit
Stop bit 1Bit 2Bit
Parity Odd, even, none
Connector D-SUB 25PIN
Serial Interface
Specifications
Pin No. Signal code Signal name Function
1 FG Protective Protective grounding
grounding
2 TXD Transmitted data Signal line that transmits data from the
printer to other devices
3 RXD Received data Signal line that transmits data from other
devices to the printer
4 RTS Transmission Pull up to +12V through 3.3kΩ
request
5 NC —— Not used
6 DSR Data set relay Signal line that is active when an external
device can interface with the printer
7 SGND Signal line Shows the ground level of the signal line
ground
8-19 NC —— Not used
20 DTR Data terminal Signal line that is active when an external
relay device can interface with the printer
21-24 NC —— Not used
25 VCC +5V (FACTRY USE ONLY )
Signal line and pin arrangement

Page: 50

51
Appendixes
XON/XOFF Protocol
Requirements to output X-ON code
• Communication is possible when the power is on.
• When the receive buffer has less than 128 byte available, XOFF code is
output, then the receive buffer has at least 1024 bytes available.
Requirements to output the X-OFF code
• When the receive buffer has less than 128 bytes available
XON
XOFF
Receive buffer 16kB
1024 byte
128byte
DTR Protocol
Conditions when the DTR signal is “Ready (High)”
All the following conditions are satisfied.
• The receive buffer is 128 byte or more available capacity.
* When the receive buffer has less than 128 byte available and the DTR signal
has changed to BUSY (Low) status, BUSY status is maintained until the capacity
of the receive buffer has reached 1024 bytes or more.
Conditions when DTR signal is “Busy (Low)”
• When the receive buffer has fallen to less than 128 byte available.
Interfaces