Проблема у neato XV21 появилась ошибка error 4000.
Робот почти новый (внешне), отдали таким.
Я подключил Neato Control 3.3 сенсор крутится но видит не далее 10см.
Посмотрел камерой без ИК фильтра лазер лупит на всю комнату очень ярко.
Предполагаю проблема с юстировкой, только не знаю кого, то ли положение лазера то ли камера расфокусировалась.
Кто нибудь сталкивался?
SetLDSRotation on
GetLDSScan
AngleInDegrees,DistInMM,Intensity,ErrorCodeHEX
0,0,0,8035
1,0,0,8035
2,0,0,8035
3,0,0,8035
4,0,0,8035
5,0,0,8035
6,0,0,8035
7,0,0,8035
8,0,0,8035
9,0,0,8035
10,0,0,8035
11,0,0,8035
12,0,0,8035
13,0,0,8035
14,0,0,8035
15,0,0,8035
16,0,0,8035
17,0,0,8035
18,0,0,8035
19,0,0,8035
20,0,0,8035
21,0,0,8035
22,0,0,8035
23,0,0,8035
24,0,0,8035
25,0,0,8035
26,0,0,8035
27,0,0,8035
28,0,0,8035
29,0,0,8035
30,0,0,8035
31,0,0,8035
32,0,0,8035
33,0,0,8035
34,0,0,8035
35,0,0,8035
36,0,0,8035
37,0,0,8035
38,0,0,8035
39,0,0,8035
40,0,0,8035
41,0,0,8035
42,0,0,8035
43,0,0,8035
44,0,0,8035
45,0,0,8035
46,0,0,8035
47,0,0,8035
48,0,0,8035
49,0,0,8035
50,0,0,8035
51,0,0,8035
52,0,0,8035
53,0,0,8035
54,0,0,8035
55,0,0,8035
56,0,0,8035
57,0,0,8035
58,0,0,8035
59,0,0,8035
60,0,0,8035
61,0,0,8035
62,0,0,8035
63,0,0,8035
64,0,0,8035
65,0,0,8035
66,0,0,8035
67,0,0,8035
68,0,0,8035
69,0,0,8035
70,0,0,8035
71,0,0,8035
72,0,0,8035
73,0,0,8035
74,0,0,8035
75,0,0,8035
76,0,0,8035
77,0,0,8035
78,0,0,8035
79,0,0,8035
80,0,0,8035
81,0,0,8035
82,0,0,8035
83,0,0,8035
84,0,0,8035
85,0,0,8035
86,0,0,8035
87,0,0,8035
88,0,0,8035
89,0,0,8035
90,0,0,8035
91,0,0,8035
92,0,0,8035
93,0,0,8035
94,0,0,8035
95,0,0,8035
96,0,0,8035
97,0,0,8035
98,0,0,8035
99,0,0,8035
100,0,0,8035
101,0,0,8035
102,0,0,8035
103,0,0,8035
104,0,0,8035
105,0,0,8035
106,0,0,8035
107,0,0,8035
108,0,0,8035
109,0,0,8035
110,0,0,8035
111,0,0,8035
112,0,0,8035
113,0,0,8035
114,0,0,8035
115,0,0,8035
116,0,0,8035
117,0,0,8035
118,0,0,8035
119,0,0,8035
120,0,0,8035
121,0,0,8035
122,0,0,8035
123,0,0,8035
124,0,0,8035
125,0,0,8035
126,0,0,8035
127,0,0,8035
128,0,0,8035
129,0,0,8035
130,0,0,8035
131,0,0,8035
132,0,0,8035
133,0,0,8035
134,0,0,8035
135,0,0,8035
136,0,0,8035
137,0,0,8035
138,0,0,8035
139,0,0,8035
140,0,0,8035
141,0,0,8035
142,0,0,8035
143,0,0,8035
144,0,0,8035
145,0,0,8035
146,0,0,8035
147,0,0,8035
148,0,0,8035
149,0,0,8035
150,0,0,8035
151,0,0,8035
152,0,0,8035
153,0,0,8035
154,0,0,8035
155,0,0,8035
156,0,0,8035
157,0,0,8035
158,0,0,8035
159,0,0,8035
160,0,0,8035
161,0,0,8035
162,0,0,8035
163,0,0,8035
164,0,0,8035
165,0,0,8035
166,0,0,8035
167,0,0,8035
168,0,0,8035
169,0,0,8035
170,0,0,8035
171,0,0,8035
172,0,0,8035
173,0,0,8035
174,0,0,8035
175,0,0,8035
176,0,0,8035
177,0,0,8035
178,0,0,8035
179,0,0,8035
180,0,0,8035
181,0,0,8035
182,0,0,8035
183,0,0,8035
184,0,0,8035
185,0,0,8035
186,0,0,8035
187,0,0,8035
188,0,0,8035
189,0,0,8035
190,0,0,8035
191,0,0,8035
192,0,0,8035
193,0,0,8035
194,0,0,8035
195,0,0,8035
196,0,0,8035
197,0,0,8035
198,0,0,8035
199,0,0,8035
200,0,0,8035
201,0,0,8035
202,0,0,8035
203,0,0,8035
204,0,0,8035
205,0,0,8035
206,0,0,8035
207,0,0,8035
208,0,0,8035
209,0,0,8035
210,0,0,8035
211,0,0,8035
212,0,0,8035
213,0,0,8035
214,0,0,8035
215,0,0,8035
216,0,0,8035
217,0,0,8035
218,0,0,8035
219,0,0,8035
220,0,0,8035
221,0,0,8035
222,0,0,8035
223,0,0,8035
224,0,0,8035
225,0,0,8035
226,0,0,8035
227,0,0,8035
228,0,0,8035
229,0,0,8035
230,0,0,8035
231,0,0,8035
232,0,0,8035
233,0,0,8035
234,0,0,8035
235,0,0,8035
236,0,0,8035
237,0,0,8035
238,0,0,8035
239,0,0,8035
240,0,0,8035
241,0,0,8035
242,0,0,8035
243,0,0,8035
244,0,0,8035
245,0,0,8035
246,0,0,8035
247,0,0,8035
248,0,0,8035
249,0,0,8035
250,0,0,8035
251,0,0,8035
252,0,0,8035
253,0,0,8035
254,0,0,8035
255,0,0,8035
256,0,0,8035
257,0,0,8035
258,0,0,8035
259,0,0,8035
260,0,0,8035
261,0,0,8035
262,0,0,8035
263,0,0,8035
264,0,0,8035
265,0,0,8035
266,0,0,8035
267,0,0,8035
268,0,0,8035
269,0,0,8035
270,0,0,8035
271,0,0,8035
272,0,0,8035
273,0,0,8035
274,0,0,8035
275,0,0,8035
276,0,0,8035
277,0,0,8035
278,0,0,8035
279,0,0,8035
280,0,0,8035
281,0,0,8035
282,0,0,8035
283,0,0,8035
284,0,0,8035
285,0,0,8035
286,0,0,8035
287,0,0,8035
288,0,0,8035
289,0,0,8035
290,0,0,8035
291,0,0,8035
292,0,0,8035
293,0,0,8035
294,0,0,8035
295,0,0,8035
296,0,0,8035
297,0,0,8035
298,0,0,8035
299,0,0,8035
300,0,0,8035
301,0,0,8035
302,0,0,8035
303,0,0,8035
304,0,0,8035
305,0,0,8035
306,0,0,8035
307,0,0,8035
308,0,0,8035
309,0,0,8035
310,0,0,8035
311,0,0,8035
312,0,0,8035
313,0,0,8035
314,0,0,8035
315,0,0,8035
316,0,0,8035
317,0,0,8035
318,0,0,8035
319,0,0,8035
320,0,0,8035
321,0,0,8035
322,0,0,8035
323,0,0,8035
324,0,0,8035
325,0,0,8035
326,0,0,8035
327,0,0,8035
328,0,0,8035
329,0,0,8035
330,0,0,8035
331,0,0,8035
332,0,0,8035
333,0,0,8035
334,0,0,8035
335,0,0,8035
336,0,0,8035
337,0,0,8035
338,0,0,8035
339,0,0,8035
340,0,0,8035
341,0,0,8035
342,0,0,8035
343,0,0,8035
344,0,0,8035
345,0,0,8035
346,0,0,8035
347,0,0,8035
348,0,0,8035
349,0,0,8035
350,0,0,8035
351,0,0,8035
352,0,0,8035
353,0,0,8035
354,0,0,8035
355,0,0,8035
356,0,0,8035
357,0,0,8035
358,0,0,8035
359,0,0,8035
ROTATION_SPEED,4.91
Ссылки по теме:
http://blog.avrnoob.com/2015/08/neato-b … -1-ir.html
http://www.robotreviews.com/chat/viewto … 20&t=19857
Botvac D shows error 4000
Hi,
Recently bought Neato Botvac D80 (new). It shows strange behavior:
1) first of all it goes around the room (scans it geometry) — which is fine and looks similar to what I saw with Botvac 80. But it (usually) doesn’t clean the center of the room, just continues to move around edges.
2) it started to show 4000 error from time to time even in the middle of the room when no objects are interrupting it’s view. I’ve cleaned lidar sensor (actually, they were clean), tried to spin lidar base (like stated on Neato site for error 4000). Rebooted it by pressing Start 20 sec, and even disconnected battery for 5 minutes to make a full reboot — it didn’t help.
3) when it starts to vacuum — when I press home — most of the time it doesn’t show «return home» option — is it expected? should it alway show «return home» when it vacuums when it started from the charging station and it was not interrupted?
4) I’ve connected NeatoControl — have checked sensors, tried to scan room — everything seems to be working fine (it draws room properly with several blind spots which I guess are caused by plastic lidar cover holders. I’ve tried to invoke GetLifeStatLog but it tells unrecognized command, so I couldn’t check errors (is this expected? are there any other alternatives to GetLifeStatLog for Botvac?). Are there any other obvious things to check?
5) Mainboard rev shows 0 (rev is non 0 and shows some hash code)
Unfortunately it’s difficult to return it to the seller because I bought it in US but live in Europe.
I appreciate any help.
- ADenis
- Posts: 8
- Joined: June 13th, 2016, 3:31 pm
Re: Botvac D shows error 4000
by vic7767 » June 13th, 2016, 4:23 pm
Measure the stored voltage of your battery. It should be above 14 volts. You can test the ability of your battery to provide operational current by using the NeatoControl program and start the vacuum motor. Monitor the battery voltage and see how long the voltage remains above 12 volts. If it drops before an hour of running the vacuum motor then the pack may be defective.
-
vic7767 - Robot Master
- Posts: 15554
- Joined: January 14th, 2006, 8:31 pm
- Location: Haughton Louisiana — USA
Re: Botvac D shows error 4000
by ADenis » June 13th, 2016, 4:48 pm
vic7767 wrote:Measure the stored voltage of your battery. It should be above 14 volts. You can test the ability of your battery to provide operational current by using the NeatoControl program and start the vacuum motor. Monitor the battery voltage and see how long the voltage remains above 12 volts. If it drops before an hour of running the vacuum motor then the pack may be defective.
thanks a lot, but how it could affect Botvac behavior? This error is related to not enough power to feed lidar/motor? It seems like it has problem with either navigation or control algorithm. Also, why it most of the time couldn’t see it’s charging station, even though it just started to vacuum (undocked)
- ADenis
- Posts: 8
- Joined: June 13th, 2016, 3:31 pm
Re: Botvac D shows error 4000
by vic7767 » June 13th, 2016, 6:29 pm
Many Neato and Botvac owners have reported strange behavior and operational difficulties that have eventually been resolved by replacing the power source. It seems that some components used in the main board circuits do not work well when operating at the low end of the battery. whether it’s voltage or current.
-
vic7767 - Robot Master
- Posts: 15554
- Joined: January 14th, 2006, 8:31 pm
- Location: Haughton Louisiana — USA
Re: Botvac D shows error 4000
by glnc222 » June 13th, 2016, 10:05 pm
The «help» command over USB lists all the commands, and GetLifeStatLog on XV’s is not found on Botvac’s. They had changed OS to commercial QNX so a variety of software changes. Maybe it was never useful so just skipped.
There can always be unpublished commands they do not reveal, for internal use only.
- glnc222
- Robot Master
- Posts: 5468
- Joined: January 23rd, 2012, 9:19 pm
- Location: The Villages, Florida
-
- Website
Re: Botvac D shows error 4000
by VoronServer » June 14th, 2016, 1:53 am
Exactly! In my case it was too early to LIDAR issue to develop (2 month, motors shouldn’t be THAT bad). I got error 3000 with my D85 after BotVac being vacuuming for a while only. Strangely, solution was to return it to the charger. And that started to happen after I left it out discharged for a while (about a week). Then I started to think that for some reason it is struggling to rotate the turret due to the low battery voltage or unusual characteristics change.
- VoronServer
- Posts: 29
- Joined: January 27th, 2016, 3:16 pm
Re: Botvac D shows error 4000
by glnc222 » June 14th, 2016, 12:22 pm
When off the charger a week was the «Shut Down» menu selection used, or the battery disconnected by the switch?
Neato prevents deep discharge from running, but the slow system drain could damage the battery over long periods, and it may not have an under-voltage protection circuit (more important on lithium batteries).
- glnc222
- Robot Master
- Posts: 5468
- Joined: January 23rd, 2012, 9:19 pm
- Location: The Villages, Florida
-
- Website
Re: Botvac D shows error 4000
by VoronServer » June 14th, 2016, 5:22 pm
I turned it off by using switch and disconnected from the charger. Unluckily, it was dead when I returned.
- VoronServer
- Posts: 29
- Joined: January 27th, 2016, 3:16 pm
Re: Botvac D shows error 4000
by ADenis » June 14th, 2016, 5:34 pm
vic7767 wrote:Many Neato and Botvac owners have reported strange behavior and operational difficulties that have eventually been resolved by replacing the power source. It seems that some components used in the main board circuits do not work well when operating at the low end of the battery. whether it’s voltage or current.
Thanks everyone for your help and suggestions. Right now I think I one step closer to the root cause of the problem.
First of all — it started to stuck each time it goes to the middle of the room, even after 1 min of work. I’ve checked LIDAR reading using NeatoConnect — and LIDAR sees objects very close to the robot (0.5m — 2 feet). As far as I can see from the screenshoots around the web — it should see without any issues walls in 3-5m range. That explains why it shows error 4000 in the middle of the room. Also, I’ve checked battery — even on 14V it still couldn’t see beyond 0.5m radius.
What maybe the issue here? LIDAR is clean, rotates @ 5.16Hz (should be fine — right?). I’ve got a feeling that the problem is with LIDAR sensitivity? Not sure why it degraded like this only after 1 week of active use.
Any ideas? Do you think that if I disassemble it I may find/fix the problem (any videos/instructions on how to do that?)
I’m out of warranty BTW because I’m outside US and bought it from not authorized dealer 
(so no worries about disassembly)
Thanks in advance
Last edited by ADenis on June 15th, 2016, 2:08 am, edited 1 time in total.
- ADenis
- Posts: 8
- Joined: June 13th, 2016, 3:31 pm
Re: Botvac D shows error 4000
by glnc222 » June 14th, 2016, 5:53 pm
F_Robot once reported here a lidar mounting not flat, causing obstruction, requiring adjustment.
The Neato Control program thread may have some detail from Lewiy on things to look for in the lidar display, how it shows the supports on the turret cap etc.
A test scan from the middle of the room should show the sensitivity. Maximum range specified 15ft. The units require landmarks within range, cannot operate within very large spaces without furniture breaking it up, problems in long hallways etc.
- glnc222
- Robot Master
- Posts: 5468
- Joined: January 23rd, 2012, 9:19 pm
- Location: The Villages, Florida
-
- Website
Re: Botvac D shows error 4000
by ADenis » June 15th, 2016, 2:20 am
This si something new. Now it shows error 4006. I don’t see a description on Neato site.
- ADenis
- Posts: 8
- Joined: June 13th, 2016, 3:31 pm
Re: Botvac D shows error 4000
by ADenis » June 15th, 2016, 2:46 am
- ADenis
- Posts: 8
- Joined: June 13th, 2016, 3:31 pm
Re: Botvac D shows error 4000
by ADenis » June 16th, 2016, 4:04 pm
Guys,
I fixed the problem! LIDAR sensor was not properly calibrated. To fix this issue you don’t even need to disassemble the robot, just remove the LIDAR cover and open (4 screws) LIDAR cap. Here you can see the laser with a lense and a sensor on the other side (photo diode?). Sensor is located inside metallic tube. Using pliers I’ve turned it slightly in one and then other direction, each time checking LIDAR vision range using NeatoConnect.
Now it clearly sees objects in 2-3m (6-10 feet) range. The behavior is also restored — it easily returns to the base and does cleaning in proper pattern
- ADenis
- Posts: 8
- Joined: June 13th, 2016, 3:31 pm
Re: Botvac D shows error 4000
by imtyr1 » June 29th, 2016, 8:53 am
I registered just to say Thank you so much! This problem has been bugging me for months. I have spent $$$ on bearing, motor and battery. I wish you had this problem earlier. LOL
Mod need to put this as best solution for LIDAR issues.
- imtyr1
- Posts: 1
- Joined: June 29th, 2016, 8:52 am
Re: Botvac D shows error 4000
by shirgal » July 2nd, 2016, 8:36 pm
ADenis wrote: 3) when it starts to vacuum — when I press home — most of the time it doesn’t show «return home» option — is it expected? should it alway show «return home» when it vacuums when it started from the charging station and it was not interrupted?
It shows the message return home after neato recognize it again, but not right after it started,it takes at least one pass from 1-2 meters form the base.
-
shirgal - Robot Addict
- Posts: 160
- Joined: July 8th, 2013, 10:54 am
Re: Botvac D shows error 4000
by raptoe » July 25th, 2017, 3:00 am
Adenis your solution is perfect!
After I turned a bit the front of metallic area of the LIDAR, the data started flowing! It was like a new LIDAR! Thank you.
I also did a small change to have access to the top LIDAR cap like at Neato D Series.
Now my neato XV Signature cleans properly.
THX!!!
- raptoe
- Posts: 1
- Joined: July 24th, 2017, 3:03 am
Re: Botvac D shows error 4000
by ADenis » July 25th, 2017, 5:36 am
Sorry for the late response. I’m glad that you were able to fix the problem.
- ADenis
- Posts: 8
- Joined: June 13th, 2016, 3:31 pm
Re: Botvac D shows error 4000
by olev64 » March 7th, 2018, 8:09 pm
Hi
Thanks for all your explanations, I know more about my problem which is with the laser of the LIDAR.
First, I ask you how to calibrate the sensor to have the maximum of blue point on the scan map ? I have noticed that the sensor seems to be at 45°and the way how it is positionning more in front or more behing define more blue point on the map scan, do am I right ?
And other main question why the laser is stoping working after 5 to 10 Sec ? I can see the red light and after this time no more laser and then the scan is out then message on the robot «my vision is blocked error 4000»
anyone could help me please ?
regards
Olev
- olev64
- Posts: 4
- Joined: March 6th, 2018, 3:32 am
Re: Botvac D shows error 4000
by BotvacBlues » May 4th, 2018, 11:27 pm
Mine has the same issues as Olev’s. A few seconds and no laser output or output on Neato Control for LDR.
- BotvacBlues
- Posts: 1
- Joined: May 4th, 2018, 11:25 pm
Re: Botvac D shows error 4000
by Miles267 » October 9th, 2018, 2:12 pm
Glad I found this thread. Have a new D7 unit that starts shutting down and acting clumsy once battery % drops to around 80% consistently. Swapped the battery with a known working battery and same issue persists. Reports an error 4000 each time. Functions fine between 80-100% battery level. What would cause this?
Sent from my iPhone using Tapatalk
- Miles267
- Posts: 20
- Joined: March 17th, 2018, 3:46 pm
Return to Neato Robotics
Who is online
Users browsing this forum: No registered users and 100 guests
Go to NeatoRobotics
r/NeatoRobotics
r/NeatoRobotics
Support, inquiries and general help for all Neato products.
Members
Online
•
by
[deleted]
D7 error 4000
I just got a new Neato d7. It cleaned twice perfectly. On the third time it started stopping and messaging error 4000 continuously. The lidar is spinning and clean. If I put it in the base it moves out a foot, stops, and then gives the same error.
-
-
January 1 2015, 20:59
РЕМОНТ роботов-пылесосов
КОНСУЛЬТАЦИИ по любым вопросам, связанным с роботами, а также индивидуальный подбор робота под конкретную
квартиру (любой вид связи: по телефону, аське, почте, скайпу, вайберу, )
РЕШЕНИЕ ПРОБЛЕМXiaomi, Roborock, Xiaowa, Viomi, Neato, Botvac, Roomba, iClebo, Kobold, DeeBot, Scooba, Braava, Mint, 360, Lydsto, Roidmi, Omni Robot Vacuum-Mop B101
ВОССТАНОВЛЕНИЕ РАБОТОСПОСОБНОСТИ Xiaomi Mijia Sweeping Vacuum Cleaner 1C который только говорит ВКЛЮЧАЮСЬ каждые 3 минуты
ПОЛНОЕ ВОССТАНОВЛЕНИЕ работоспособности Neato XV после бледно-зелёной комы, компонентный ремонт платы, ремонт лидара лазера, калибровка LDS, устранение ошибки 3000 (My vision was blocked. Please press OKAY (3000)), ремонт запчастей.
ЕСЛИ У ВАС СРОЧНАЯ ПРОБЛЕМА — пишите —[Почта]robot.remont@gmail.com или звоните по телефону: +7 (977) 813-38-32 Сергей, Medtech.
[Много решений по ремонту для следущих роботов:]Xiaomi XiaoWa E20
Xiaomi Viomi Cleaning Robot V-RVCLM21B
Xiaomi Trouver LDS Finder RLS3
Xiaomi Mijia Vacuum Cleaner Pro MJSTS1
Xiaomi Mijia Robot Vacuum-Mop Pro MJST1S
Xiaomi Mijia Robot Vacuum Mop P STYJ02YM
Xiaomi Mijia Omni Robot Vacuum-Mop B101CN, 1S BHR5059
Xiaomi Mijia LDS Vacuum Cleaner Robot 2 MJST1S
Xiaomi Mijia G1 Sweeping Vacuum Cleaner MJSTG1
Xiaomi Mijia 1T Sweeping Robot Stytj02Zhm
Xiaomi Mi Robot Vacuum Mop 2-lite BHR5959RU
Xiaomi Mi Robot Vacuum Mop 2 Ultra BHR5325TY
Xiaomi Mi Robot Vacuum Mop 2 Pro MJST1SHW
Xiaomi Mi Robot Vacuum Cleaner SKV4022GL первая версия
Xiaomi Mi Mijia Robot Vacuum Mop 3C B106CN
Xiaomi Mi 1C Mi Robot Vacuum-Mop Mijia Sweeping Vacuum Cleaner 1C SKV4073
Xiaomi Dreame F9 Robot Vacuum Cleaner
Xiaomi Dreame D9 D9 Pro D9 Max RLS5-WH0
Viomi SE
SWDK ZDG300
Roidmi EVE Plus Robot Vacuum and Mop Cleaner with Cleaning Base
Roborock Vacuum Cleaner S6MaxV
Roborock Vacuum Cleaner S6 T6
Roborock S7 MaxV T7S Plus Ultra Pro
Roborock S5 MAX
Roborock Q7 max
NEATO все версии
Mijia Vacuum Mop Ultra Thin STYTJO4ZHM
Mijia Sweeping Vacuum Cleaner 2C STYTJ03ZHM
Mijia Self-Cleaning Robot Vacuum Mop Pro STYTJ06ZHM
Midea M7 — M7 Pro
Midea M6 VCR21LDSW
Mi Robot Vacuum-Mop SKV4093GL SKV4073CN
Mi Robot Vacuum Mop Essential SKV4136GL
Lydsto W2
Lydsto R1 hd stytj w03
Lydsto G2D
iRobot все версии
iClebo все версии
Dreame Bot W10 RLS5C
Dreame Bot S10 Pro, S10, L10S Ultra, L10S Pro RCS0
Dreame Bot L10 Pro, L10 Plus, Z10 Pro RLS5L RLS5D
360 Robot Vacuum Cleaner S9
360 Robot Vacuum Cleaner S7
360 Robot Vacuum Cleaner C50-1
МОИ ПУБЛИКАЦИИ, посты и ответы на многие вопросы можно найти и прочесть в форумах по следующим ссылкам:
Роботы пылесосы на 4PDA
Роботы-пылесосы на IXBT
Корейский робот-пылесос Yujin Robot iClebo Arte
Корейский робот-пылесос iCLEBO Omega. Новая мощная модель от Yujin Robot
Робот-пылесос Neato Robotics Botvac. Botvac 70e, Botvac 75, Botvac 80 и Botvac 85
Робот-пылесос Neato Robotics XV-11 (часть 2)
[Spoiler (click to open)]Робот-уборщик Roomba Floor Vac (часть 3)
Выбор робота-пылесоса
Моющий робот-пылесос.
Роботы-уборщики LG Hom-Bot
Робот пылесос Clever&Clean 112
Evolution Robotics Mint — еще один робот-пылесборник
Выбор недорогого робота пылесоса
Робот-пылесос Karcher RC 3000
Робот для мойки окон Hobot-168
Выбор и эксплуатация йогуртницы
Роботы пылесосы Ecovacs DeeBot
Обсуждение статьи iXBT.com: «Робот-пылесос Samsung Navibot S Pop-Out (SR10F71UB)»
Обсуждение статьи iXBT.com: «Робот-пылесос Neato XV Signature Pro»
Dyson 360 Eye робот Пылесос с большой буквы.
Обсуждение статьи iXBT.com: «Робот-пылесос LG HOM-BOT VR5901LVM»
Обсуждение статьи iXBT.com: «Робот-пылесос Clever&Clean V-Series 001»
Обсуждение статьи iXBT.com: «Робот-пылесос Agait EC02»
Обсуждение статьи iXBT.com: «Робот-пылесос Samsung Navibot Silencio SR8895»
Робот-пылесос Neato Robotics XV-11
Обсуждение статьи iXBT.com: «Моющий робот-пылесос iRobot Scooba 390»
Обсуждение статьи iXBT.com: «Робот-пылесос iRobot Roomba 780»
Робот-уборщик Roomba Floor Vac (часть 2)
Обсуждение статьи iXBT.com: «Робот-пылесос iRobot Roomba 521»
Робот-уборщик Roomba Floor Vac
Xiaomi Mijia Mi Robot Первый робот с навигацией из Китая.
Робот-пылесос — 2/
Отзывы о роботе-пылесосе
Роботы для домашнего применения
Робот пылесос- первые впечатления
Форум iRobots.biz
Форум Хлебопечка: Роботы-пылесосы
Форум Litleone: Робот-пылесос- нерекламные мнения.
Форум Litleone: Хвастаемся нашими помощниками по разумной цене (робот-пылесос, аналог известных фирм)
Робот пылесос опять буржуйские вопросы
Робот пылесос Форум Деткино
форум журнала Cosmo
Сибмама Робот пылесос
Сибмама iRobot пылесос
Умный дом — О роботах пылесосах
Школа ремонта- Выбор робота-пылесоса
Форум: Robotreviews
Форум: Roboter-forum
Cleaners Talk is reader-supported. This post contains affiliate links, we may earn a commission at no additional costs to you. As an Amazon Associate we earn from qualifying purchases.
As great as a Neato Botvac is, sometimes the robot will encounter issues. Two of the most common types of problems are connectivity and navigation. In this post, we share with you the complete Neato Botvac troubleshooting guide. You can use the quick navigation tab below to browse through the solutions easily.
The general maintenance tips should ideally be done before troubleshooting any issue. Follow these steps to make sure your robot is well-maintained before running it again:
- Ensure that both the filter and dirt bin are clean and properly inserted.
- Make sure the dirt bin is in the robot and properly seated in position. The top of the dirt bin should be level with the top of the robot if inserted correctly.
- Make sure the brush and end caps are clear of debris, and remove any hair or debris that is wrapped around it.
- Make sure wheel wells aren’t blocked with debris.
Press the Start Button to start the robot. If it still has issues, follow the next 2 steps:
- Using a dry cotton swab, please spin the laser housing under the laser cover 5 times in each direction being careful to avoid the openings in the housing.
- Use a dry cotton swab to clean the two drop sensor windows on the bottom of the robot. Press the Start Button to start the robot.
- Press and hold the Start Button for 15 seconds to reset your robot. All of the lights on the robot will turn off. Press the Start Button to turn the robot back on.
If the reset does not solve the issue, try performing a hard reset. Depending on your Neato Botvac model, the steps to perform a hard reset varies. You can learn more about it right here.
You can learn more on how to clean Neato Botvac right here. If the issue you are experiencing still persists, continue troubleshooting your Neato Botvac below.
Why is my Neato blinking red?
If the LED light on a Neato Botvac is blinking red or solid red, your robot needs robot maintenance or your robot has a navigation issue. If the battery LED on a Neato Botvac is blinking red, it means the battery has a fault and must be serviced or replaced.
Connectivity Troubleshooting
Whether you have never been able to connect your Neato Botvac to the internet, your robot has intermittent disconnections, or it is offline while at the charge base, all of the solutions are quite simple:
1. Never been able to connect to robot
1. Do not try to connect before hearing the chime
- Retry the easy connect process and wait for the robot to make a sound before pressing the button.
- Do not try to connect your Neato Botvac before hearing the chime. Wait until you hear your Neato Botvac make a sound. You may be pressing the “Connect to Robot Access Point” button too early.
2. Neato Botvac cannot get past “connecting to the internet”
- Make sure a secure https site can be reached with your mobile device on that SSID, such as Gmail, or https://www.httpvshttps.com/
- Make sure the port 443 is not blocked on the router settings. Note any DNS restrictions or settings. If DNS (ports 52 or 53) are explicitly disallowed, allow them.
- If a rule exists to only allow port 80 traffic, add HTTPS or SSL (port 443) and DNS (port 53).
- If you are unable to allow traffic on port 53, that should be okay, it is not essential.
- Use Google NPS servers instead of a router or ISP (Google DNS primary is 8.8.8.8, secondary 8.8.4.4) and try to reconnect.
If these steps do not work, contact Neato customer care who will help further. Neato currently does not have support for Enterprise level password security (WEP EAP).
3. Neato Botvac cannot get past “registering your robot on Neato server”
- Make sure your Neato Botvac has not already been added on a different account.
- Make sure your smartphone or tablet is on the same Wi-Fi network. Use your device and go to https://beehive.neatocloud.com. This should redirect you to the regular neatorobotics.com website.
- If you do not see the regular Neato Robotics website, reboot your router and contact your internet service provider and inform them you are unable to access SSL Secure Websites.
- If you already see the website and still cannot connect your robot, contact Neato for help.
2. Robot has intermittent disconnections
- Your Neato Botvac should connect once it is back in range of the Wi-Fi. Maps are stored on the robot, so if it disconnects while running, it still should adhere to Floor Planner features like No-Go Lines and Zone cleaning on compatible devices.
- If you have a D7 and are using 5 GHz Wi-Fi, try switching to 2.4 GHz.
- Check the software version of your robot. It should be 4.2.3 or greater.
- Power cycle the robot by pressing and holding the start button until the robot turns off. Then restart by pressing again. Completely shut down the app and restart.
- Is the Wi-Fi router centrally located? Find dead spots — Walk around with your smartphone or tablet looking to see if there are signal drops to one or two bars. Is it possible to move the router to try and eliminate the coverage gap? Try this as a last resort.
- If this does not work, please contact Neato for help.
3. Robot says it is offline while at the charge base
- Make sure your Wi-Fi connection is working at home. Have any changes been made to your Wi-Fi settings recently as that may have caused an issue?
- Check the software version of your robot. It should be 4.2.3 or greater.
- Power cycle the robot by pressing and holding the start button until the robot turns off. Then restart by pressing again. Completely shut down the app and restart. Wait 10 minutes and see if the “offline” message goes away.
- If you are using 5 GHz Wi-fi, switch to 2.4 GHz and re-do step 3.
- If this does not work, delete the network and reconnect.
- If this does not work, please contact Neato for help.
Navigation Troubleshooting
1. Error code troubleshooting
If your Neato Botvac has a navigation issue, here’s what each error code means and what to do:
- Clear my path 2000-2012 — Check environment, clean the sensors, clean the brush from hair and/or debris, check wheel and bumper.
- Vision block 1000-4000 — Clean all sensors including the laser module. Located on top of your Neato Botvac inside of the round turret are two lenses. These lenses are how your Neato maps out a room. Use a Q-Tip to turn the turret 5 times in each direction without putting Q-Tip on the laser eye. Use compressed air to give the turret a few blasts of air.
- Dust me off so I can see — Make sure the protective screen film has been fully removed and is not peeling up and blocking the robot’s vision. Wipe the surface off with a soft cloth.
- Bumper stuck — Ensure the bumper moves freely and clicks in all four directions, click each direction rapidly a few times to check if all of the sensors are clicking and not getting stuck. If the bumper is stuck your robot vacuum may go around in circles.
- Vision error 4101 — 4102 — Press the start button and the robot will resume.
- The path to zone is blocked (2013) — Clear the path. The robot is not necessarily smart enough to try a different path to find the zone if the original path is blocked completely. Make zones bigger giving the robot more options to find it.
2. Robot does not get past “checking surroundings”
- Ensure the robot has at least 3 feet of space on both sides and in front of the robot. (Near a corner is a good spot for the charge base).
- Your Neato and base should be on a solid flat surface.
- Avoid placing the base in direct sunlight, near glass walls or overly metallic objects.
- Ensure the charge base has not moved since the floor plan was created.
- Ensure doors and furniture within 10-15 feet of the charge base have not changed in any significant way since the floor plan was created and No-Go Lines were originally set up. This includes foot stools, laundry baskets, and other solid elements that the robot may be seeing when it leaves the base.
- If this doesn’t work, please recreate a new floor plan.
3. No-Go Lines being ignored
- Check environment — Check to see if objects around the No-Go Lines have moved in any significant way since the floor plan was created which would have caused the No-Go Lines to be ignored.
- Visual and app map comparison — Compare where you saw the robot ignore No-Go lines and compare to the cleaning map generated at the end of the cycle. Check the No-Go lines are properly defined and that there are no gaps that would allow the robot to go past the line you have drawn.
- Redraw and save No-Go Lines — Ensure No-Go Lines are drawn beyond the wall to make sure the robot is not sneaking through small gaps in the No-Go Lines.
4. Robot not docking properly
- Check the charge base — Ensure the base is on a solid surface, up against a wall with 3 feet of clear space around it. Avoid placing the base in direct sunlight, near glass walls or overly metallic objects. Ensure the base is plugged in.
- Clean the sensors — Clean all sensors including the laser module. Located on top of your Neato Botvac inside of the round turret are two lenses. These lenses are how your Neato maps out a room. Use a Q-Tip to turn the turret 5 times in each direction without putting Q-Tip on the laser eye. Use compressed air to give the turret a few blasts of air.
5. Robot fails to finish, misses room during floor plan creation, or starts missing a room that it used to clean
- Check if the robot is physically capable of transitioning into the missing room (check if the floor height difference is too great, or whether the doors are open or not).
- Place the robot back on base and try again.
- Try moving the base, re-mapping.
- If the problem persists, contact Neato customer care to resolve it.
6. “Please press OK to continue” with number code (for Botvac Connected and D80/D85 models only)
- Go through the steps in general maintenance tips, which include cleaning all of the sensors, cleaning the laser, cleaning the brush, and inspecting the wheel and bumper.
- Next, while your Neato is off the charge base, try power cycling your Neato by pressing and holding the start button for 30 seconds. The lights on the Neato will now turn off. Please wait up to a minute for Neato to turn on when you hear the startup sound.
7. “Please clear my path” with number code
- This error may be a number of things including your Neato needing to be cleaned and maintained, or it may be the environment in your house.
- First go through the steps in general maintenance tips, which include cleaning all of the sensors, cleaning the laser, cleaning the brush, and inspecting the wheel and bumper.
- Please make sure your Neato is free from any location if it was stuck or if anything was stuck in the wheels or brush.
- Make sure there is nothing preventing the robot from moving forward (obstacles, it is tangled in cords, the robot is not flat on floor, or is over an air vent on the floor that is triggering the drop sensor).
- If the error persists, while Neato is away from the charge base please try power cycling your Neato by pressing and holding the start button for 30 seconds. The lights on the Neato will now turn off. Please wait up to a minute for Neato to turn on.
- If the problem persists, contact Neato customer care to resolve it.
Bottom Line
Now you know how to troubleshoot every issue with your Neato Botvac.
Remember, after every cleaning, empty the dirt bin and tap the filter against the side of a trash bin to release the dirt and debris from the filter. Clean your Neato brushes, filters, and sensors every 2 weeks.
A Neato Botvac battery may not charge if the battery needs to be replaced. Ideally, you should replace it after 1.5 years of use.