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- 5 Fixes for New World Unrecoverable Error in Windows 11/10
By Vera | Follow |
Last Updated March 17, 2023
New World unrecoverable error no product information found or steam must be running is a common issue when playing this game. If you encounter such an error in Windows 11/10, how can you remove it from your PC? MiniTool gives some efficient ways in this post to help you out.
Unrecoverable Error New World
New World is an open-world MMO (Massive Multiplayer Online) PC game developed by Amazon Games. For excited players, the worst thing is to encounter an error a bug in the game. When playing New World, the common issue is that “Unrecoverable Error” appears on the computer screen.
The error message says “Steam must be running to play this game. Make sure you are logged into Steam, then try again”. Sometimes, the screen shows “No product information found, cannot initialize Game. Please contact Customer Service for this product”.
The error is not uncommon but it is easy to fix. Go to the following part to look for solutions now.
Fixes for New World No Product Information Found Windows 11/Steam Must Be Running
Check System Specifications
To play a game on a PC, the machine should meet the minimum system requirements and New World is not an exception. If you get unrecoverable error, perhaps the PC cannot meet the requirements of this game. Go to check your PC specifications in this way — press Win + R, type in msinfo32 and press OK.
New World Minimum Specifications
- System: Windows® 10 64-bit
- CPU: Intel® Core™ i5-2400 / AMD CPU with 4 physical cores @ 3Ghz
- Memory: 8 GB RAM
- Graphics: NVIDIA® GTX 670 2GB / AMD Radeon™ R9 280 or better
- Storage: 50 GB available space
- DirectX: Version 12
If your PC is capable of running New World, try other fixes below.
Restart/Reinstall New World
To fix New World unrecoverable error steam must be running/no product information found in Windows 11/10, you can try to restart this game. If this won’t work, go to uninstall New World from your PC and then reinstall it to see if the error is removed.
Repair Easy Anti-Cheat
According to users, Easy Anti-Cheat may be the root of unrecoverable error, and repairing it may fix it.
Related article: What is EasyAntiCheat.exe on Your Computer?
Step 1: Go to Steam and click Library.
Step 2: Locate New World, go to Settings > Manage > Browse local files to open the folder of this game in File Explorer.
Step 3: In the EasyAntiCheat folder, double-click the EasyAntiCheat_Setup.exe file.
Step 4: Click Repair Service.
Verify Integrity of Game Files
Game file corruption could lead to unrecoverable error in New World. So, you can try to check if game files are damaged and replace them in this way.
Step 1: Launch Steam and go to Library.
Step 2: Locate New World, right-click on it and choose Properties.
Step 3: In the Local Files section, click Verify integrity of game files.
Disable IPv6
If you encounter New World unrecoverable error no product information found, disabling IPv6 is a good solution, and follow the instructions below.
Step 1: Launch Control Panel and view items by Category.
Step 2: Click Network and Internet > Network and Sharing Center.
Step 3: Click your network connection and click Properties.
Step 4: Uncheck the box of Internet Protocol Version 6 (TCP/IPv6) and click OK.
Related post: Fixed: New World Connection Error “Failed to join login queue”
Verdict
Get New World unrecoverable error steam must be running/no product information found in Windows 11/10? After trying these ways, you should remove it from your PC. If you have other ways, tell us in the following comment. Thanks.
About The Author
Position: Columnist
Vera is an editor of the MiniTool Team since 2016 who has more than 5 years’ writing experiences in the field of technical articles. Her articles mainly focus on disk & partition management, PC data recovery, video conversion, as well as PC backup & restore, helping users to solve some errors and issues when using their computers. In her spare times, she likes shopping, playing games and reading some articles.
“Unrecoverable error” messages are creeping up in player systems all over the globe in New World and an immediate fix is what the community needs. In this guide, we’ll walk through all steps you can take to fix this unrecoverable error in New World.
How to Fix Unrecoverable Error in New World
You can fix the unrecoverable error by simply reconfiguring your internet settings with respect to the game files and New World will start right back up without any problems. Here are a few steps you can follow to solve the unrecoverable error in New World.
Check Your Internet
It’s possible that your internet isn’t stable at the moment of running the game. You can check this by heading to fast.com or speedtest.net and if your internet has an issue, simply wait until it gets back to normal. However, if the internet isn’t the issue, follow the alternative fixes below.
Verify Your System’s Specs
Sometimes, games like New World will run on minimal requirements but then face errors later on as the game progresses. To avoid this, check beforehand if your system is compatible with the requirements of New World. If it isn’t, you might want to consider upgrading your system. However, if your system is capable of running New World without stress, follow the alternative fixes below.
Restart New World
The oldest trick in the book has always worked for some reason. Restarting your game clears out any accidental unread game files during launch and relaunches the game. This fix works on most occasions for the “unrecoverable error”. If it doesn’t, follow the alternative fixes below.
Restart your System and Wifi provision device
Like the previous fix, the trick works with these as well. Restarting your system lets your CPU re-analyze what may have previously been launched or parsed incorrectly. The same works with restarting your router or hotspot. Bear in mind that restarting is the single greatest fix in all of technology. New World should work fine now.
Uninstall and Reinstall New World to fix Unrecoverable Error
If the above-mentioned methods didn’t solve the error then it’s possible that a portion of your game files hasn’t been installed correctly. To fix this you’ll need to uninstall the game then reinstall it. If possible, consider installing New World on an SSD.
Fix Unrecoverable Error Disable IpV6 Protocol for New World
The Internet Protocol version 6 was introduced as a replacement for IPv4. However, the community of New World has already identified IPV6 to be one of the reasons leading to the “Unrecoverable error”. This has a solution that is a bit complex to absorb. To help you out, we’ve listed a step-by-step route to disable IPV6 and solve the “Unrecoverable Error”. Here’s how you can do it.
- In the windows start menu, locate “Control Panel”
- From here select the “Network and Internet” option.
- Now click on “Network and Sharing Center”.
- From here click on your main connection.
- At the bottom left of the box, click on “Properties”.
- From the list, locate “Internet Protocol Version 6 (TCP/IPv6)” and uncheck the box on its left.
- Hit OK and Apply.
- Now simply launch New World.
- The “unrecoverable error” won’t appear anymore.
- New World is now fixed.
- Your game will now run smoothly without problems.
- To ensure problems don’t persist launch the game with Steam.
That’s pretty much all there is to know about how you can fix the “unrecoverable error” in New World. There are some things you can do to tweak your system to get the best out of New World. If you wish to play a smoother and better, more enhanced version of the game, here’s an article on how to boost and improve fps in New World.
Для новых игроков, с нетерпением ожидающих начала игры New World, самое худшее — столкнуться с ошибкой. Однако некоторые игроки столкнулись со сбоем при запуске, который отображается как «Unrecoverable». К счастью, есть несколько быстрых способов устранения этой ошибки, нарушающей игру.
Первое невероятно простое: Перезагрузите компьютер. Перезагрузка компьютера устраняет проблему в 99% случаев, и она не должна повториться.
Второй способ немного сложнее, но не сложный. Переустановка игры в большинстве случаев устраняет проблему. Она не должна повторяться, и, вероятно, связана с повреждением файлов игры. Эта проблема решается во время переустановки.
Последний способ — самый сложный. Некоторые специалисты по устранению неполадок связывают проблему с интернет-протоколом IPv6. Этот протокол связан с передачей данных из конца в конец и иногда может вызывать ошибки при работе с онлайн-играми или программами обмена данными peer-to-peer.
Чтобы устранить «Неисправимую ошибку», необходимо отключить протокол IPv6. Для этого перейдите в Панель управления. Обязательно измените Вид на Крупные значки. Оттуда нажмите на Центр управления сетями и общим доступом.
После того, как вы открыли это, щелкните правой кнопкой мыши на вашем активном сетевом подключении. Прокрутите вниз до Свойства, и это даст вам список активных элементов, который включает протоколы. Прокрутите вниз и снимите флажок с пункта Протокол Интернета версии 6 (TCP/IPv6).
New World теперь должен запускаться без проблем. Если у вас возникнут дополнительные проблемы, повторяйте предыдущие шаги до тех пор, пока не добьетесь успеха. Удачи!
So you just bought New World and eagerly want to be the best adventurer Aeternum has ever seen? Well, it won’t be possible until the game launches; something that “Unrecoverable Error” prevents from happening!
When you launch New World via Steam, the start-up screen will appear. Unfortunately, it will be accompanied by an error message that reads
Unrecoverable Error. Steam must be running to play this game. Make sure you are logged into Steam, then try again.
OR
No Product Information Found, Cannot Initialize Game. Please Contact Customer Service For This Product.
If you, too, have encountered this annoying bug and are looking for an immediate fix, you’re at the right place! We have jotted down umpteen fixes to ensure this glitch doesn’t get the best of your precious gaming time.
To fix the Unrecoverable Error in New World, you should restart your PC. If restarting doesn’t fix the issue, reinstall New World, reinstall or repair Easy Anti-Cheat, verify the integrity of game files, or disable IPv6.
I. Restarting your PC
Just like your grandma deals with any technological problem, you, too, should just turn off your PC then turn it back on to fix the unrecoverable error in New World. In many cases, this old-school solution worked and helped players dive into Aeternum.
II. Reinstalling New World
If rebooting turned out to be futile, feel free to install New World once again, but I won’t recommend it as this method doesn’t guarantee results. Instead, it’s better to restart your PC again and again.
III. Reinstalling Easy Anti-Cheat
Installing Easy Anti-Cheat once again is your best weapon to fight the “unrecoverable error” in New World, as even Amazon recommended this fix to enthusiasts. Apparently, EAC is the source of this nuisance.
You can also fix EAC if reinstalling is too much of a task for you. To do so:
- Open your Steam Library, and head to New World -> Settings -> Manage -> Browse local files. Your New World folder will open in File Explorer now.
- Look for and click on the Easy Anti-Cheat folder and run EasyAntiCheat_Setup.exe as an administrator.
- Select New World from the drop-down menu.
- Choose Repair Service.
Once repaired, you might be able to get into New World.
IV. Verifying the Integrity of Game Files
If nothing has worked for you so far, then it’s best to check the integrity of New World files.
- Open your Steam Library and right-click on New World.
- Select Properties -> Local Files -> Verify Integrity of Game Files
If this doesn’t work, you will have to delete the certificates. To make it happen:
- Go to Steam Library and right-click on New World
- Choose Manage and head to Browse local files
- Open the EAC folder, within which you’ll find the Certificates folder.
- Get rid of the Certificates by pressing Shift + Delete.
Now check the integrity of the game files once again, and hopefully, the issue will cease to exist.
V. Disabling IPv6
- Head to Windows Settings
- Choose Network and Internet
- Select Wi-Fi and look for Change adapter option
- Right-click your connection and move to Properties
- Uncheck the box right beside Internet Protocol Version 6 to disable it.
These solutions will get the job done but if you are on the unlucky side of things, then remain patient and just repeat the steps. Believe me; the problem will vanish in no time.
Fix for ‘Failed to Join Login Queue Connection Error’ in New World
About New World
New World is an upcoming massively multiplayer online role-playing game (MMORPG) by Amazon Games set to be released on August 31, 2021. The game was previously scheduled to release in May 2020 but was delayed to its current date.
Set in the mid-1600s, players colonize a fictional land known as Aeternum Island, modeled after North and South Americas in the Atlantic Ocean. The game will be using a buy-to-play business model, meaning there will be no monthly subscription fee.
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