Rdu0012 lost psu redundancy check psu cables ошибка

Let’s try to fix this error by using Windows installation media, and running the CHKDSK command: Connect the drive back to your PC as the internal drive Turn ON or restart your Dell PC Press the key used to get into BIOS setup utility while the PC turns ON. This is usually the F2 key (Refer the manufacturer’s manual)

Resolution

  1. Shut down the applicance.
  2. Check that the cables are seated correctly.
  3. Restart the applicance.

Full
Answer

How do I find the error code on my Dell server?

For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it up.. 2. Ensure that the server is turned on by verifying that the power supply LED glows green.

How do I troubleshoot Dell PowerEdge server power outage?

Export the iDRAC logs for Dell Tech Support and to view the overall health of your system. Collect pre troubleshooting information as per «Before starting Troubleshooting» First remove both power cables and hold power button in for ten seconds to drain any residual power. (How do I Reset and Drain Power of my Dell PowerEdge Server?)

What happens if my Dell server is damaged during servicing?

Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: When removing or replacing parts, always turn off the server, remove the power cord, and wait for ten seconds for the static flea power to drain.

What to do if Dell EPSA 2000-0620 network [D] fails?

If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0620 Network — Network [d] — {Vendor supplied error} The Network (Ethernet) device may be faulty. Depending on the system, this may be on the motherboard, an adapter, or a daughter card.

What does it mean when the Dell splash screen goes off?

No Boot. Once the system has loaded the Dell splash screen and then finished the POST checks, the Dell splash screen goes off and the system hands over to the Operating System. If the operating system does not start for any reason, this is called a No Boot.

Why is my virtual disk not online?

It can happen if the virtual disks are no more online, due to a hard drive or PERC issue. No Video. Once the Power button is pressed, the system will power on and proceed to the POST checks where you may see the Diagnostic LED’s illuminate for a short period.

What to do if your monitor fails?

If the monitor fails on just the front panel connection, try to reseat the front panel cable connection if applicable. If reseating the cable does not help, replace the front control panel. Confirm that the monitor cable is connected to the correct video output on the server.

Windows Error codes

When Windows encounters certain situations, it stops and the resulting diagnostic information is displayed in white text on a blue screen. The appearance of these errors is where the term «Blue Screen Error» has come from.

Hard Drive Error codes

Hard Disk Drives (HDD) may have specific internal diagnostic capabilities that are called S.M.A.R.T.

Printer Error codes

Printer error codes can vary between printer models so it is best to see the user’s guide for the individual printer.

General Error Codes

There are many types of error codes that are caused by many situations. When the error is not a Hardware ePSA/PSA/SupportAssist Pre-Boot Error, Windows Error, Hard Drive Error, or Printer Error code, searching on Google may help identifying your issue.

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  • background image

    Detailed
    Description

    One of more fans have failed or have been removed or a configuration change occurred which
    requires additional fans.

    Recommended
    Response Action

    Remove and re-install failed fans or install additional fans.

    Category

    System Health

    SubCategory

    RDU = Redundancy

    Severity

    Severity 1 (Critical)

    Trap/EventID

    FALSE

    LCD Message

    No LCD message display defined.

    Initial Default.

    FALSE

    Filter

    Visibility

    IPMI Alert SNMP

    Alert

    Email

    Alert

    LC Log

    LCD

    Power Off Power

    Cycle

    Reset

    FALSE

    FALSE

    FALSE

    FALSE

    FALSE

    FALSE

    FALSE

    FALSE

    FALSE

    RDU0011

    Message

    The power supplies are redundant.

    Detailed
    Description

    None

    Recommended
    Response Action

    No response action is required.

    Category

    System Health

    SubCategory

    RDU = Redundancy

    Severity

    Severity 3 (Informational)

    Trap/EventID

    2475

    LCD Message

    No LCD message display defined.

    Initial Default.

    LC Log

    Filter

    Visibility

    IPMI Alert SNMP

    Alert

    Email

    Alert

    LC Log

    LCD

    Power Off Power

    Cycle

    Reset

    TRUE

    FALSE

    TRUE

    TRUE

    TRUE

    FALSE

    FALSE

    FALSE

    FALSE

    RDU0012

    Message

    Power supply redundancy is lost.

    Detailed
    Description

    The current power operational mode is non-redundant because of a power supply exception, a
    power supply inventory change, or a system power inventory change. The system was
    previously operating in a power redundant mode.

    639

    Article Number

    000017451

    Applies To

    RSA SecurID Appliance
    RSA Key Manager Server Appliance
    RSA Data Protection Manager (DPM) Appliance
    RSA enVision Appliance
    Dell PowerEdge R710
    Dell PowerEdge 2950

    Issue

    Lost power supply redundancy. Check PSU cables.
    Power is still being supplied to the Appliance hardware.

    Resolution

    The message ?Lost power supply redundancy. Check PSU cables.» means the power supply subsystem is no longer redundant. If the remaining power supply fails, the system will shut down.

    Where the RSA Key Manager Appliance (now called RSA Data Protection Manager) is using a Dell PowerEdge R710 then you can refer to the Dell Manual at URL http://www.manualowl.com/m/Dell/PowerEdge-R710/Manual/189655?page=158 for troubleshooting the power supply.

    After troubleshooting the power supply try removing the LCD status message by clearing the SEL. Refer to page 23 of the Dell PowerEdge Hardware owners Guide (URL http://www.manualowl.com/m/Dell/PowerEdge-R710/Manual/189655?page=23).

    NOTE: the older Dell PowerEdge 2950 Hardware Owner?s Manual can be found at URL ftp://ftp.dell.com/Manuals/all-products/esuprt_ser_stor_net/esuprt_poweredge/poweredge-2950_owner%27s%20manual_en-us.pdf (or alternatively contact Dell Support to obtain a copy of the Dell PowerEdge 2950 Hardware Owner?s Manual).

    Where troubleshooting the power supply unit or clearing the SEL does not resolve the issue then please provide RSA Customer Support the following information to start the process of an RMA for the faulty component:

    Case Number

     

    Company Name

     

    Contact Name (First Name and Last Name)

    Contact Telephone Number

    Contact Email Address

    Customer Shipping Address

    Appliance Unit Serial Number

    Failed PSU (PSU Serial Number and Part Number)

    Problem

    ?Lost power supply redundancy. Check PSU cables.? being displayed on the LCD status.

    I can confirm I have performed the troubleshooting of the PSU as per Dell PowerEdge hardware manual.

    Clearing the LCD status does not resolve the issue.

    NOTE: the contact name is the person who will receive the replacement hardware.

    Contact information for RSA Customer Support is located at URL http://www.emc.com/support/rsa/contact/index.htm should you require technical assistance with a purchased RSA product.

    Detailed

    One of more fans have failed or have been removed or a configuration change occurred which

    Description

    requires additional fans.

    Recommended

    Remove and re-install failed fans or install additional fans.

    Response Action

    Category

    System Health

    SubCategory

    RDU = Redundancy

    Severity

    Severity 1 (Critical)

    Trap/EventID

    FALSE

    LCD Message

    No LCD message display defined.

    Initial Default.

    FALSE

    Filter

    IPMI Alert SNMP

    Visibility

    Alert

    FALSE

    FALSE

    FALSE

    Message

    The power supplies are redundant.

    Detailed

    None

    Description

    Recommended

    No response action is required.

    Response Action

    Category

    System Health

    SubCategory

    RDU = Redundancy

    Severity

    Severity 3 (Informational)

    Trap/EventID

    2475

    LCD Message

    No LCD message display defined.

    Initial Default.

    LC Log

    Filter

    IPMI Alert SNMP

    Visibility

    Alert

    TRUE

    FALSE

    TRUE

    RDU0012

    Message

    Power supply redundancy is lost.

    Detailed

    The current power operational mode is non-redundant because of a power supply exception, a

    Description

    power supply inventory change, or a system power inventory change. The system was

    previously operating in a power redundant mode.

    Email

    LC Log

    LCD

    Alert

    FALSE

    FALSE

    FALSE

    Email

    LC Log

    LCD

    Alert

    TRUE

    TRUE

    FALSE

    Power Off Power

    Reset

    Cycle

    FALSE

    FALSE

    FALSE

    Power Off Power

    Reset

    Cycle

    FALSE

    FALSE

    FALSE

    639


    Posted by Phillaw2 2017-08-19T13:17:51Z

    Hi

    We have a dell power edge r650 with 2 power supplies going into it. Both psu’s have the green lights on for power going in.

    After 1hr the server goes off and the LCD display on the front says «RDU0012 psu redundancy check psu cables»

    I have tried just having 1 power cable in same issue

    I have tried 1 power cable in the other psu same issue.

    I can press the power button and the server comes on.

    It’s exactly 1hr when it turns off.

    Any ideas people?

    Thanks

    phil

    5 Replies

    • Author Don Reid

      Don007


      This person is a Verified Professional

      This person is a verified professional.

      Verify your account
      to enable IT peers to see that you are a professional.

      thai pepper

      We’ve had this before. You need to update the firmware on the system-Motherboard which power supply firmware and iDRAC firmware.

      BTW, thanks for letting try out my DeLoren to go to the future and work on a R650.


      Was this post helpful?
      thumb_up
      thumb_down

    • Had a similar problem. Turned out that the CPU fan was damaged. Check the all the fans.


      Was this post helpful?
      thumb_up
      thumb_down

    • Don007 wrote:

      BTW, thanks for letting try out my DeLoren to go to the future and work on a R650.

      Nice one!!  hahaha


      Was this post helpful?
      thumb_up
      thumb_down

    • Author Henry Starcher

      Wonder if Doc Brown does the warranty work on the 650’s


      Was this post helpful?
      thumb_up
      thumb_down

    • Author Jimmy Lir

      Mostly is an indication of the motherboard on its way out, i had to replace mine and then when it happened again, I end up replacing the server.


      Was this post helpful?
      thumb_up
      thumb_down

    background image

    Detailed
    Description

    One of more fans have failed or have been removed or a configuration change occurred which
    requires additional fans.

    Recommended
    Response Action

    Remove and re-install failed fans or install additional fans.

    Category

    System Health

    SubCategory

    RDU = Redundancy

    Severity

    Severity 1 (Critical)

    Trap/EventID

    FALSE

    LCD Message

    No LCD message display defined.

    Initial Default.

    FALSE

    Filter

    Visibility

    IPMI Alert SNMP

    Alert

    Email

    Alert

    LC Log

    LCD

    Power Off Power

    Cycle

    Reset

    FALSE

    FALSE

    FALSE

    FALSE

    FALSE

    FALSE

    FALSE

    FALSE

    FALSE

    RDU0011

    Message

    The power supplies are redundant.

    Detailed
    Description

    None

    Recommended
    Response Action

    No response action is required.

    Category

    System Health

    SubCategory

    RDU = Redundancy

    Severity

    Severity 3 (Informational)

    Trap/EventID

    2475

    LCD Message

    No LCD message display defined.

    Initial Default.

    LC Log

    Filter

    Visibility

    IPMI Alert SNMP

    Alert

    Email

    Alert

    LC Log

    LCD

    Power Off Power

    Cycle

    Reset

    TRUE

    FALSE

    TRUE

    TRUE

    TRUE

    FALSE

    FALSE

    FALSE

    FALSE

    RDU0012

    Message

    Power supply redundancy is lost.

    Detailed
    Description

    The current power operational mode is non-redundant because of a power supply exception, a
    power supply inventory change, or a system power inventory change. The system was
    previously operating in a power redundant mode.

    639

    Article Number

    000017451

    Applies To

    RSA SecurID Appliance
    RSA Key Manager Server Appliance
    RSA Data Protection Manager (DPM) Appliance
    RSA enVision Appliance
    Dell PowerEdge R710
    Dell PowerEdge 2950

    Issue

    Lost power supply redundancy. Check PSU cables.
    Power is still being supplied to the Appliance hardware.

    Resolution

    The message ?Lost power supply redundancy. Check PSU cables.» means the power supply subsystem is no longer redundant. If the remaining power supply fails, the system will shut down.

    Where the RSA Key Manager Appliance (now called RSA Data Protection Manager) is using a Dell PowerEdge R710 then you can refer to the Dell Manual at URL http://www.manualowl.com/m/Dell/PowerEdge-R710/Manual/189655?page=158 for troubleshooting the power supply.

    After troubleshooting the power supply try removing the LCD status message by clearing the SEL. Refer to page 23 of the Dell PowerEdge Hardware owners Guide (URL http://www.manualowl.com/m/Dell/PowerEdge-R710/Manual/189655?page=23).

    NOTE: the older Dell PowerEdge 2950 Hardware Owner?s Manual can be found at URL ftp://ftp.dell.com/Manuals/all-products/esuprt_ser_stor_net/esuprt_poweredge/poweredge-2950_owner%27s%20manual_en-us.pdf (or alternatively contact Dell Support to obtain a copy of the Dell PowerEdge 2950 Hardware Owner?s Manual).

    Where troubleshooting the power supply unit or clearing the SEL does not resolve the issue then please provide RSA Customer Support the following information to start the process of an RMA for the faulty component:

    Case Number

     

    Company Name

     

    Contact Name (First Name and Last Name)

    Contact Telephone Number

    Contact Email Address

    Customer Shipping Address

    Appliance Unit Serial Number

    Failed PSU (PSU Serial Number and Part Number)

    Problem

    ?Lost power supply redundancy. Check PSU cables.? being displayed on the LCD status.

    I can confirm I have performed the troubleshooting of the PSU as per Dell PowerEdge hardware manual.

    Clearing the LCD status does not resolve the issue.

    NOTE: the contact name is the person who will receive the replacement hardware.

    Contact information for RSA Customer Support is located at URL http://www.emc.com/support/rsa/contact/index.htm should you require technical assistance with a purchased RSA product.

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