Let’s try to fix this error by using Windows installation media, and running the CHKDSK command: Connect the drive back to your PC as the internal drive Turn ON or restart your Dell PC Press the key used to get into BIOS setup utility while the PC turns ON. This is usually the F2 key (Refer the manufacturer’s manual)
Resolution
- Shut down the applicance.
- Check that the cables are seated correctly.
- Restart the applicance.
Full
Answer
How do I find the error code on my Dell server?
For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it up.. 2. Ensure that the server is turned on by verifying that the power supply LED glows green.
How do I troubleshoot Dell PowerEdge server power outage?
Export the iDRAC logs for Dell Tech Support and to view the overall health of your system. Collect pre troubleshooting information as per «Before starting Troubleshooting» First remove both power cables and hold power button in for ten seconds to drain any residual power. (How do I Reset and Drain Power of my Dell PowerEdge Server?)
What happens if my Dell server is damaged during servicing?
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: When removing or replacing parts, always turn off the server, remove the power cord, and wait for ten seconds for the static flea power to drain.
What to do if Dell EPSA 2000-0620 network [D] fails?
If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0620 Network — Network [d] — {Vendor supplied error} The Network (Ethernet) device may be faulty. Depending on the system, this may be on the motherboard, an adapter, or a daughter card.
What does it mean when the Dell splash screen goes off?
No Boot. Once the system has loaded the Dell splash screen and then finished the POST checks, the Dell splash screen goes off and the system hands over to the Operating System. If the operating system does not start for any reason, this is called a No Boot.
Why is my virtual disk not online?
It can happen if the virtual disks are no more online, due to a hard drive or PERC issue. No Video. Once the Power button is pressed, the system will power on and proceed to the POST checks where you may see the Diagnostic LED’s illuminate for a short period.
What to do if your monitor fails?
If the monitor fails on just the front panel connection, try to reseat the front panel cable connection if applicable. If reseating the cable does not help, replace the front control panel. Confirm that the monitor cable is connected to the correct video output on the server.
Windows Error codes
When Windows encounters certain situations, it stops and the resulting diagnostic information is displayed in white text on a blue screen. The appearance of these errors is where the term «Blue Screen Error» has come from.
Hard Drive Error codes
Hard Disk Drives (HDD) may have specific internal diagnostic capabilities that are called S.M.A.R.T.
Printer Error codes
Printer error codes can vary between printer models so it is best to see the user’s guide for the individual printer.
General Error Codes
There are many types of error codes that are caused by many situations. When the error is not a Hardware ePSA/PSA/SupportAssist Pre-Boot Error, Windows Error, Hard Drive Error, or Printer Error code, searching on Google may help identifying your issue.
Popular Posts:
Detailed
Description
One of more fans have failed or have been removed or a configuration change occurred which
requires additional fans.
Recommended
Response Action
Remove and re-install failed fans or install additional fans.
Category
System Health
SubCategory
RDU = Redundancy
Severity
Severity 1 (Critical)
Trap/EventID
FALSE
LCD Message
No LCD message display defined.
Initial Default.
FALSE
Filter
Visibility
IPMI Alert SNMP
Alert
Alert
LC Log
LCD
Power Off Power
Cycle
Reset
FALSE
FALSE
FALSE
FALSE
FALSE
FALSE
FALSE
FALSE
FALSE
RDU0011
Message
The power supplies are redundant.
Detailed
Description
None
Recommended
Response Action
No response action is required.
Category
System Health
SubCategory
RDU = Redundancy
Severity
Severity 3 (Informational)
Trap/EventID
2475
LCD Message
No LCD message display defined.
Initial Default.
LC Log
Filter
Visibility
IPMI Alert SNMP
Alert
Alert
LC Log
LCD
Power Off Power
Cycle
Reset
TRUE
FALSE
TRUE
TRUE
TRUE
FALSE
FALSE
FALSE
FALSE
RDU0012
Message
Power supply redundancy is lost.
Detailed
Description
The current power operational mode is non-redundant because of a power supply exception, a
power supply inventory change, or a system power inventory change. The system was
previously operating in a power redundant mode.
639
Article Number
000017451
Applies To
RSA SecurID Appliance
RSA Key Manager Server Appliance
RSA Data Protection Manager (DPM) Appliance
RSA enVision Appliance
Dell PowerEdge R710
Dell PowerEdge 2950
Issue
Lost power supply redundancy. Check PSU cables.
Power is still being supplied to the Appliance hardware.
Resolution
The message ?Lost power supply redundancy. Check PSU cables.» means the power supply subsystem is no longer redundant. If the remaining power supply fails, the system will shut down.
Where the RSA Key Manager Appliance (now called RSA Data Protection Manager) is using a Dell PowerEdge R710 then you can refer to the Dell Manual at URL http://www.manualowl.com/m/Dell/PowerEdge-R710/Manual/189655?page=158 for troubleshooting the power supply.
After troubleshooting the power supply try removing the LCD status message by clearing the SEL. Refer to page 23 of the Dell PowerEdge Hardware owners Guide (URL http://www.manualowl.com/m/Dell/PowerEdge-R710/Manual/189655?page=23).
NOTE: the older Dell PowerEdge 2950 Hardware Owner?s Manual can be found at URL ftp://ftp.dell.com/Manuals/all-products/esuprt_ser_stor_net/esuprt_poweredge/poweredge-2950_owner%27s%20manual_en-us.pdf (or alternatively contact Dell Support to obtain a copy of the Dell PowerEdge 2950 Hardware Owner?s Manual).
Where troubleshooting the power supply unit or clearing the SEL does not resolve the issue then please provide RSA Customer Support the following information to start the process of an RMA for the faulty component:
Case Number |
|
Company Name |
|
Contact Name (First Name and Last Name) |
|
Contact Telephone Number |
|
Contact Email Address |
|
Customer Shipping Address |
|
Appliance Unit Serial Number |
|
Failed PSU (PSU Serial Number and Part Number) |
|
Problem |
?Lost power supply redundancy. Check PSU cables.? being displayed on the LCD status. I can confirm I have performed the troubleshooting of the PSU as per Dell PowerEdge hardware manual. Clearing the LCD status does not resolve the issue. |
NOTE: the contact name is the person who will receive the replacement hardware.
Contact information for RSA Customer Support is located at URL http://www.emc.com/support/rsa/contact/index.htm should you require technical assistance with a purchased RSA product.
Detailed
One of more fans have failed or have been removed or a configuration change occurred which
Description
requires additional fans.
Recommended
Remove and re-install failed fans or install additional fans.
Response Action
Category
System Health
SubCategory
RDU = Redundancy
Severity
Severity 1 (Critical)
Trap/EventID
FALSE
LCD Message
No LCD message display defined.
Initial Default.
FALSE
Filter
IPMI Alert SNMP
Visibility
Alert
FALSE
FALSE
FALSE
Message
The power supplies are redundant.
Detailed
None
Description
Recommended
No response action is required.
Response Action
Category
System Health
SubCategory
RDU = Redundancy
Severity
Severity 3 (Informational)
Trap/EventID
2475
LCD Message
No LCD message display defined.
Initial Default.
LC Log
Filter
IPMI Alert SNMP
Visibility
Alert
TRUE
FALSE
TRUE
RDU0012
Message
Power supply redundancy is lost.
Detailed
The current power operational mode is non-redundant because of a power supply exception, a
Description
power supply inventory change, or a system power inventory change. The system was
previously operating in a power redundant mode.
LC Log
LCD
Alert
FALSE
FALSE
FALSE
LC Log
LCD
Alert
TRUE
TRUE
FALSE
Power Off Power
Reset
Cycle
FALSE
FALSE
FALSE
Power Off Power
Reset
Cycle
FALSE
FALSE
FALSE
639
Posted by Phillaw2 2017-08-19T13:17:51Z
Hi
We have a dell power edge r650 with 2 power supplies going into it. Both psu’s have the green lights on for power going in.
After 1hr the server goes off and the LCD display on the front says «RDU0012 psu redundancy check psu cables»
I have tried just having 1 power cable in same issue
I have tried 1 power cable in the other psu same issue.
I can press the power button and the server comes on.
It’s exactly 1hr when it turns off.
Any ideas people?
Thanks
phil
5 Replies
-
Don007
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to enable IT peers to see that you are a professional.thai pepper
We’ve had this before. You need to update the firmware on the system-Motherboard which power supply firmware and iDRAC firmware.
BTW, thanks for letting try out my DeLoren to go to the future and work on a R650.
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Had a similar problem. Turned out that the CPU fan was damaged. Check the all the fans.
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Don007 wrote:
BTW, thanks for letting try out my DeLoren to go to the future and work on a R650.
Nice one!! hahaha
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Wonder if Doc Brown does the warranty work on the 650’s
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Mostly is an indication of the motherboard on its way out, i had to replace mine and then when it happened again, I end up replacing the server.
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Detailed
Description
One of more fans have failed or have been removed or a configuration change occurred which
requires additional fans.
Recommended
Response Action
Remove and re-install failed fans or install additional fans.
Category
System Health
SubCategory
RDU = Redundancy
Severity
Severity 1 (Critical)
Trap/EventID
FALSE
LCD Message
No LCD message display defined.
Initial Default.
FALSE
Filter
Visibility
IPMI Alert SNMP
Alert
Alert
LC Log
LCD
Power Off Power
Cycle
Reset
FALSE
FALSE
FALSE
FALSE
FALSE
FALSE
FALSE
FALSE
FALSE
RDU0011
Message
The power supplies are redundant.
Detailed
Description
None
Recommended
Response Action
No response action is required.
Category
System Health
SubCategory
RDU = Redundancy
Severity
Severity 3 (Informational)
Trap/EventID
2475
LCD Message
No LCD message display defined.
Initial Default.
LC Log
Filter
Visibility
IPMI Alert SNMP
Alert
Alert
LC Log
LCD
Power Off Power
Cycle
Reset
TRUE
FALSE
TRUE
TRUE
TRUE
FALSE
FALSE
FALSE
FALSE
RDU0012
Message
Power supply redundancy is lost.
Detailed
Description
The current power operational mode is non-redundant because of a power supply exception, a
power supply inventory change, or a system power inventory change. The system was
previously operating in a power redundant mode.
639
Article Number
000017451
Applies To
RSA SecurID Appliance
RSA Key Manager Server Appliance
RSA Data Protection Manager (DPM) Appliance
RSA enVision Appliance
Dell PowerEdge R710
Dell PowerEdge 2950
Issue
Lost power supply redundancy. Check PSU cables.
Power is still being supplied to the Appliance hardware.
Resolution
The message ?Lost power supply redundancy. Check PSU cables.» means the power supply subsystem is no longer redundant. If the remaining power supply fails, the system will shut down.
Where the RSA Key Manager Appliance (now called RSA Data Protection Manager) is using a Dell PowerEdge R710 then you can refer to the Dell Manual at URL http://www.manualowl.com/m/Dell/PowerEdge-R710/Manual/189655?page=158 for troubleshooting the power supply.
After troubleshooting the power supply try removing the LCD status message by clearing the SEL. Refer to page 23 of the Dell PowerEdge Hardware owners Guide (URL http://www.manualowl.com/m/Dell/PowerEdge-R710/Manual/189655?page=23).
NOTE: the older Dell PowerEdge 2950 Hardware Owner?s Manual can be found at URL ftp://ftp.dell.com/Manuals/all-products/esuprt_ser_stor_net/esuprt_poweredge/poweredge-2950_owner%27s%20manual_en-us.pdf (or alternatively contact Dell Support to obtain a copy of the Dell PowerEdge 2950 Hardware Owner?s Manual).
Where troubleshooting the power supply unit or clearing the SEL does not resolve the issue then please provide RSA Customer Support the following information to start the process of an RMA for the faulty component:
Case Number |
|
Company Name |
|
Contact Name (First Name and Last Name) |
|
Contact Telephone Number |
|
Contact Email Address |
|
Customer Shipping Address |
|
Appliance Unit Serial Number |
|
Failed PSU (PSU Serial Number and Part Number) |
|
Problem |
?Lost power supply redundancy. Check PSU cables.? being displayed on the LCD status. I can confirm I have performed the troubleshooting of the PSU as per Dell PowerEdge hardware manual. Clearing the LCD status does not resolve the issue. |
NOTE: the contact name is the person who will receive the replacement hardware.
Contact information for RSA Customer Support is located at URL http://www.emc.com/support/rsa/contact/index.htm should you require technical assistance with a purchased RSA product.