Ubisoft ошибка starting game there was a problem authenticating

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TLDR:

• Disable your network/unplug your Ethernet port

• Launch the game from Steam/UPlay

• Press skip

• Enable your network/plug your Ethernet port

• You can play online/offline now

I’ve encountered this as I’ve seen countless others do. The generic lazy response is «Well you launched the game with another UPlay account, your fault.» I’m here to tell you that this isn’t the case. Even if it is so, that’s not good customer service.

I encountered this error with Far Cry 4. I played through 3 recently (I know, late) and I was pretty happy with the game. I wanted to try out 4 now but was met with this error. I went through support and was asked if I had any different accounts. I provided them with all the possible IDs, emails, and even a CD key for TrackMania 2 Canyon that I played at some point. They couldn’t find that key, which is odd. I installed that game and found my username and email, which is the same email I am using for the current UPlay account. TrackMania was using a different system though, not UPlay. Since I played Far Cry 3 before Far Cry 4, I couldn’t have possibly attached it to another account and Far Cry 3 worked flawlessly. The game was not attached in my UPlay account, but it was in my Steam account. They added the game manually and it still would not work.

I spent about 4 days working with them. Doing firewall changes, port forwards, configuring all the .exe files for both UPlay and Far Cry 4 to run as admin by default, uninstalling then installing from each of UPlay and Steam, re-installing both apps, flushing the configs for Steam, and deleting files from UPlay and re-launching. None of this helped. Not a single one.

Throughout my own digging I found out that if I start UPlay in offline mode, it’ll start the game no problem. I had no idea why that is, because it technically should fail since the authentication service wasn’t called. I guess it was a design decision to let players enjoy their games in offline mode. So I figured let me try something: I turned off my Ethernet port (Disable network or unplug) and launched the game. It’ll run UPlay and try to either sync your game saves or your achievements with no luck. It’ll eventually ask you to either skip or try again. Now it is your choice, you can plug/enable the internet back again and press try again and it’ll load and start the game, or plug/enable the internet and press skip. In either case scenarios, it’ll launch the game and you’ll be able to play online. Your UPlay account will show up, you can start a campaign mode online and do whatever you need.

IMO: Ubisoft doesn’t know how to build a robust gaming service. This authenticator clearly has issues, whatever they may be, and it’s absolutely awful that customers have to face these types of issues and then get blamed for it.

Do with this information as you wish. Good luck.

Ubisoft Connect, formerly known as Uplay, is Ubisoft’s way of offering players a unified digital distribution platform. And, as luck would have it, Ubisoft Connect games can also integrate with Steam. However, some players are finding that Ubisoft Connect will encounter a problem authenticating ownership of certain games. This is a common error, and one that happens to have a fairly straightforward solution. Here’s how to fix the problem authenticating ownership error.

Ubisoft Connect “problem authenticating the ownership of this product” error fix

The “problem authenticating ownership of this product” error message typically appears when launching Ubisoft Connect games through Steam. Specifically, this error appears when players are logged into a Ubisoft Connect account that doesn’t have rights to access a specific game. To fix it, you’ll need to log in to the proper account.

This is a fairly common error, and it’s one that’s been kicking around since shortly after Uplay first launched. Most common reports of it appearing involve Rainbow Six Siege, though it affects other games as well.

The problem authenticating ownership error pops up when launching games from Steam without being logged into the proper Ubisoft Connect account. In other words, the game is installed to your computer, but Ubisoft Connect can’t authenticate ownership based on its active login. In order to play the game, you need to make sure you’re logged in to the correct account.

Fortunately, this is a simple fix. Open Ubisoft Connect, then click on your account user name and choose the option to log out. After that, log in with the user name and password for the account that owns the game you wish to run. If you can’t recall the credentials, you can contact Ubisoft Support with proof of ownership and the team will help get everything sorted.

Ubisoft Connect will say “there was a problem authenticating the ownership of this product” any time it can’t verify that you own a game. Even if it’s installed to your computer and launched through Steam, you won’t be able to play without being logged into the right account. Thankfully, you can log in the correct account and the error will be resolved.

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Ошибка «Не удалось подтвердить право собственности на этот продукт», с которой пользователи Ubisoft сталкиваются при открытии любой игры, возникает из-за проблемы с учетной записью и препятствует доступу к игре. Если вы столкнулись с такой проблемой, мы можем решить проблему, выполнив следующие шаги.

У Ubisoft возникли проблемы с подтверждением права собственности на этот продукт Что это такое?

Мы сталкиваемся с такой проблемой, потому что основная причина этой ошибки заключается в том, что учетная запись ubisoft отличается. Если ваша открытая учетная запись не определена для игры, которую вы откроете, вы столкнетесь с такой ошибкой. Если вы подключаетесь к игре через свою учетную запись Steam, вам необходимо подключиться к игровой учетной записи, которую вы указали ранее.

У Ubisoft возникла проблема с подтверждением права собственности на этот продукт. Как это исправить?

Единственное, что нам нужно сделать, чтобы решить эту ошибку, с которой мы столкнулись, — это проверить вашу учетную запись Ubisoft. Если у вас есть ранее синхронизированная учетная запись Ubisoft, вам необходимо ее проверить.

Для этого вам необходимо выйти из своей учетной записи Ubisoft и открыть учетную запись, которую вы ранее определили в игре. Если вы забыли пароль учетной записи, вы можете войти в свою учетную запись Ubisoft, сбросив пароль.

Если вы ранее купили игру на платформе Steam и привязали свою учетную запись Ubisoft к забытой учетной записи, и вы забыли учетную запись, вы можете обратиться в службу поддержки Ubisoft и попросить о помощи, сообщив о ситуации.

Нажмите для поддержки Ubisoft

• The error message «There was a problem authenticating ownership of this product» will appear at the most annoying times.
• If you want to solve it, a fast solution is to try restarting the game and the Ubisoft launcher.
• If it didn’t help, we recommend you going through the solutions provided below.

XINSTALL BY CLICKING THE DOWNLOAD FILE

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