We re sorry we had a problem installing your office programs ошибка

Может возникнуть эта ошибка. К сожалению, Office возникла проблема с установщиком «нажми и запускай», так как на компьютере установлены эти установщики Windows на основе Office, если вы пытаетесь установить продукт Microsoft 365 или автономное приложение Office 2019, 2016 или 2013, например Visio, Project, Skype для бизнеса или OneDrive для бизнеса, хотя у вас уже установлены версии 2019, 2016 или 2013 Microsoft Office Professional Plus или Microsoft Office Standard Компьютере. Чтобы избежать этой ошибки, выполните следующие действия.

• Удалите и переустановите Office.

Дополнительные сведения об этой ошибке…

Are you experiencing the “We had a problem installing your Office programs” error message while installing Office on your Windows PC? According to several users, they can’t install Office on their computers and keep getting the “Couldn’t install” error prompt. The full error message that is shown is as follows:

Couldn’t install
We’re sorry, we had a problem installing your Office program(s).
Is your internet connection working? Do you have enough free space on your main hard drive?
Please try installing again after you’ve checked the above.

As the error message says, it could be caused because of your internet connection issues or if you don’t have enough free space to install the package on your hard drive. So, do check these parameters and then try installing Office again.

However, this error could be caused because of other reasons as well. Here are some other potential causes:

• If you have installed previous versions of Office on your PC, the installation process might get interrupted.
• Proxy settings can also be one of the reasons you are getting this error.
• It can be caused due to antivirus/ firewall interference.
• You might get this error due to a third-party service conflict.

Now, if you are also dealing with We had a problem installing your Office programs error, this post will help. In this post, we will discuss all the working fixes to resolve this error. So, apply a suitable fix and get rid of this error quickly.

If you are experiencing a “We are sorry, we had a problem installing your Office program(s)” error message while trying to install Office, you can use the below steps to get rid of this error:

1. Use some standard troubleshooting methods.
2. Check your internet connectivity.
3. Make sure you have enough space to install Office programs.
4. Uninstall previous versions of Office completely.
5. Disable proxy settings.
6. Turn off your antivirus/ firewall protection temporarily.
7. Use the Office offline installer.
8. Install Office in a clean boot state.

1] Use some standard troubleshooting methods

First, start with some generic troubleshooting practices that might fix the error for you. You can try attempting to install the package a couple of times and see if that helps. If not, reboot your computer and then try to install Office again.

In case the error is still the same, run Program Install and Uninstall Troubleshooter from Microsoft and see if is able to detect and fix the error for you. This tool is available on the official Microsoft website from where you can download it for free.

If these simple tricks don’t work and the error continues, there might be some other underlying issue causing the error at hand. So, move on to the next solution.

Read: How to fix Microsoft Office installation errors

2] Check your internet connectivity

You should check your internet connectivity and ensure you are connected to a reliable internet connection. This error could very well be facilitated due to a laggy or unstable internet connection as Office modules require an active internet connection to download and install. Hence, optimize your internet connection and ensure that your internet is reliable enough to download various Office modules.

You can check the speed of your internet connection and see if it is slow. If it is slow, upgrade your internet plan and then try again. You can also try using a wired connection to install Office on your computer. Besides that, you can switch to a different network connection or power cycle your router to check if the error is fixed or not.

In case your internet is working fine, you can use the next fix to resolve the error.

3] Make sure you have enough space to install Office programs

Your computer might be running low on free space which is why you keep getting the “We had a problem installing your Office programs” error while installing the app. Office 365 requires at least 4GB of free space to install the Office package, and so do the other versions of Office. Hence, if the scenario is applicable, free up some space on your hard drive where you are installing Office and then try rerunning the Office installation to check if the error is fixed or not.

To free up some space, you can use Windows inbuilt tool called Disk Cleanup. It allows you to clear temporary files and cache from your system and make some empty space. Besides that, you can try deleting duplicate files, uninstalling the applications you don’t use anymore, and clearing up nonessential files to create free space.

Once there is enough free space, try installing Office again and see if We had a problem installing your Office programs error has stopped now. If not, move ahead and use the next potential fix.

Read: Office application Unable to start correctly error 0xc0000142.

4] Uninstall previous versions of Office completely

If you have a previous version of Microsoft Office installed on your computer, remove it and then install the newer Office version. This error might be triggered due to an invalid residual file during the installation or uninstallation of Microsoft Office’s previous version. Hence, remove the version completely and check if the error is gone.

To uninstall previous versions of Microsoft Office, use the below steps:

1. First, open Settings using Win+I and go to Apps > Installed apps.
2. Now, locate the version of Microsoft Office you want the uninstall and then tap on the three-dot menu button present next to it.
3. After that, select the Uninstall option and follow the on-screen instructions to complete the uninstallation process.
4. Once done, reboot your computer and then try reinstalling the Office package to see if the error is fixed.

If the error is fixed, you can reinstall the previous version of Office if you wish to.

5] Disable proxy settings

You might be getting the error at hand due to your proxy settings. Hence, consider disabling your proxy settings and then try installing the Office program to check if the error is fixed or not. To do that, launch the Settings app, go to the Network & internet tab, and click on the Proxy option. After that, disable your proxy settings and then install Office and check if the We had a problem installing your Office programs error is fixed or not.

If you still get the same error, you can use some other fix to resolve the error.

Read: Fix Office Error Code 30010-4 during Installation or Upgrade.

6] Turn off your antivirus/ firewall protection temporarily

The installation process might be interrupted due to your antivirus or firewall and as a result, you are getting the We had a problem installing your Office programs error. Hence, if the scenario is applicable, disable your antivirus temporarily and then check if you are able to install Office or not. You can further try disabling your firewall protection and then attempt to install Office again.

To turn off Windows Firewall, type “Firewall & network protection” in the Start menu search box and open the app. Now, disable the firewall on the Domain network, Private network, and Public network. Once done, retry installing your Office program and see if the error is fixed or not.

7] Use the Office offline installer

Another solution to fix the error at hand is to use the Office offline installer to install the package. It might help you bypass issues like internet problems, proxy issues, etc., that are causing the error at hand. Here’s how to download the offline installer for Office:

1. First, visit www.office.com in a web browser and sign in with your Microsoft account that is linked with your copy of Microsoft 365.
2. Now, click on the Install Office button and then again press the Install Office button on the next page.
3. After that, in the Download and install window, click on the Other options button.
4. Next, tick the Download an offline installer checkbox in the next pop-up window and press the Download button.
5. Once the installer is downloaded, run it to install Office on your PC.

See if you are able to install Office with the error at hand or not. If not, we have a few more fixes that you can use.

See: Error Code PIN-INAPP-INVALIDPIN-8 when trying to activate Office.

8] Install Office in a clean boot state

If the above solutions didn’t work for you, try installing Office in a clean boot state. This error might be caused due to third-party software or service conflict. Hence, to fix the error, you can restart your computer in a clean boot state and then install the package. In a clean boot state, your computer will be started with only an essential set of device drivers and services. Thus, it will eliminate the issue of software conflict and enable you to install Office without the error at hand.

To install Office in a clean boot, here are the steps to follow:

1. First, evoke the Run command box by pressing the Win+R hotkey, type msconfig in it, and press Enter to open the System Configuration window.
2. After that, move to the Services tab and tick the Hide all Microsoft services checkbox to avoid disabling any essential Microsoft service.
3. Next, press the Disable all button to turn off all third-party services.
4. Now, navigate to the Startup tab, click the Open Task Manager button, and disable all the startup applications in Task Manager.
5. Once done, move back to the System Configuration window, click the OK button, and reboot your PC.
6. When the computer is restarted, try installing Office, and hopefully, you won’t get the We had a problem installing your Office programs error now.

Hope this helps.

Read: Fix Office Error Code 30045-29, Something went wrong.

How do I know if my Office is 32-bit or 64-bit?

To check which version of Office you are using, open any Office application like Excel, Powerpoint, etc. After that, click on Account, and then under Product Information, press the About Excel button. It will then show you the full version number and bit version (32-bit or 64-bit). If you don’t see Account, click on File and then select either Account or Help option to check the bit version of your Office program.

Fix: Microsoft Office error codes 30029-4, 30029-1011, 30094-1011, 30183-39, 30088-4

Why is Windows not allowing to install programs?

It is possible that the software installer is not meant for your versions of Windows OS. You need to check if your Windows supports its installation. The other reasons could be a requirement for administrative privileges, lack of disk space or restrictions due to Group Policy settings.

Office 2021 Office 2019 Office 2016 Microsoft 365 for home Office for business Office 365 Small Business Microsoft 365 admin Office 365 operated by 21Vianet Office 365 operated by 21Vianet — Small Business Admin Office 365 operated by 21Vianet — Admin Click2Run Office 365 Germany — Enterprise Office 365 Germany — Enterprise admin Office.com More…Less

If you see this error when you install Office, restarting your device and reinstalling Office might fix the problem. If that doesn’t work, use the easy fix tool to completely remove Office from your device, and then restart the install.

Note: This error may also occur if you’re using the Office Deployment Tool to install Microsoft 365 Apps for enterprise. For more information, go to «Use a newer version of the Office Deployment Tool».

Restart your computer and reinstall Office

1. Restart your computer.

2. Reinstall Office.

   To reinstall Office select the version you want to install and follow those steps.

   Microsoft 365

   Office 2021

   Office 2019

   Office 2016

   Office 2013

Uninstall and reinstall Office

1. Select the button below to download and install the Office uninstall support tool.

   Download

2. Follow the steps below to download the uninstall support tool according to your browser.

   Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.

   Edge or Chrome

   • In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.

     

   Edge (older) or Internet Explorer

   • At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.

     

   Firefox

   • In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.

     

3. Select the version you want to uninstall, and then select Next.

4. Follow through the remaining screens and when prompted, restart your computer.

   After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

5. Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool.

   Microsoft 365 | Office 2021 | Office 2019 | Office 2016 | Office 2013 | Office 2010 | Office 2007

Use a newer version of the Office Deployment Tool (only for Microsoft 365 Apps for enterprise installations)

You may see this error if you’re using version 16.0.7118.5775 of the Office Deployment Tool to download and install Microsoft 365 Apps for enterprise. The download works, but when you run the /configure command to install Office programs, you receive the following error message, «We’re sorry, we had a problem installing your Office program(s).»

To fix this error, download a newer version of the Office Deployment Tool

Story Highlights

• Free space on hard drive
• Install Office using the Offline Installer
• Install using a Wired Connection
• Turn off proxy settings temporarily
• Temporarily Disable Antivirus
• Temporarily disable the Firewall
• Office Suite Installation in Clean Boot
• Install from different location
• Remove Other Office Versions

How to fix Error «Couldn’t Install Office»

Applies on Microsoft Office 365, Office 2021, Office 2019, Office 2016 and Office 2013

Error “Couldn’t Install Office” occurs when your hard drive is running out of space or you have an internet connection problem.

Error “Couldn’t Install Office” also occurs when your security software, firewall, proxy settings, connection, or third-party software prevents you from installing Office.

Causes of Error «Couldn’t Install Office»

Error “Couldn’t Install Office” also occurs when other Office installation is conflicting, secuity software, firewall, proxy settings, connection or third party software prevent us from installing Office. We might see this error prompt with error “Couldn’t Install Office” during office installation process.

• Not enough space on the hard drive
• Antivirus software and firewall might be blocking the Office installation
• Internet connections and proxy settings are preventing the office installation
• Click 2 Run Installation
• Previous version of an Office suite is blocking the installation
• Incomplete, partial, failed repair, installation, change, or removal of a previous Office suite can prevent from installing a newer version.

Resolution of Error «Couldn’t Install Office»

We have made a list of resolutions that can fix the Error “Couldn’t Install Office”. We have listed the solutions in order to fix the error.

Performing the below-mentioned solutions and workarounds helps us to resolve the error “Couldn’t Install Office” in Microsoft Office.

• Free space on your hard drive
• Install Office using the Offline Installer
• Install Office using a Wired Connection
• Temporarily turn off proxy settings
• Temporarily disable antivirus
• Temporarily disable the firewall
• Install Office using a different Internet Connection or from different location
• Office Installation in Clean Boot
• Remove Other Office Versions

Solution
1

Free space on your hard drive

You might not be able to install programs and important Windows updates if your system is running low on free space. This might affect the performance of your system and in Office installation causing Error “Couldn’t Install Office”.

• Press the Windows + R and type cleanmgr and hit Ok. OR Click on Start and type Disk Cleanup.
• If prompted, select the disk that needs to be cleaned up.
• Wait for analyzation what files can be removed.
• Select the files that you want to be removed from your computer.
• Click on Ok and Confirm the file deletion by clicking on Delete Files on the prompt.

Now it should free space on your drive for Office installtion and avoid Error “Couldn’t Install Office”.

Solution
2

Install Office using the Office Offline Installer

The Office offline installer may help in bypassing the potential firewall, proxy, antivirus, or Internet connection issues that might occur during an Office installation as we will be downloading the Offline installer ISO file to install office to avoid error “Couldn’t Install Office”.

Steps to Download Office Offline Installer File

Please visit www.office.com/myaccount to download the office offline installer. We need to make sure that we are using the same account which is associated with our copy of office.

If we are not signed in with the Microsoft account associated with our copy of Office, we need to sign in now. If we are signed in with a different account, we need to sign out from that account and sign in again with the correct Microsoft account.

Once we logged in, we will find My Office Account Homepage with your subscription account information and the place we normally go to download the standard online Office installer.

• From the My Office Account Home page, click the Install button.

• From the Install page, click “Language, 32/64-bit, and other install options.”

• Language and Install Options: This is the section from where we can manually select to download Office in Language other than Operating System Configured language. We can also opt for the 64-bit version of office instead of normal 32 bit.
  • Offline Installer: From the Office Installer section, select desired language and click on Download offline installer.

Solution
3

Install Office using a Wired Connection

Error “Couldn’t Install Office” can occur during the office installation if you are downloading and installing it over a slow connection. If you have a wireless connection, consider using a wired connection to access the internet.

The wired connection is stable, faster, and doesn’t lose connectivity. It helps in boosting the office downloading and installation. Plug in the Ethernet cable into your device and try installing Office again.

Solution
4

Turn off proxy settings temporarily

Proxy Settings enabled on your computer may affect the Microsoft Office installation and may throw Error “Couldn’t Install Office”.

If you use your device at home, school, or at work, consider turning off the proxy settings in Microsoft Edge, Internet Explorer, Google Chrome, Mozilla Firefox, or Safari before you install Office.

Please follow the below-mentioned steps to turn off proxy settings in different browsers:

Disable Proxy Settings in Google Chrome

• Open the Customize and Control Google Chrome menu by clicking on the three-dots icon at the top right of Google Chrome, select Settings on the menu. Click on Advanced Option from the Bottom if listed or find System and finally click on Open proxy settings.
• Click on Connections from the top menu and then click on LAN Settings.
• Deselect the checkbox for Use a proxy server for your LAN.
• Click Ok.

Disable Proxy Settings in Internet Explorer

• Open the Internet Options by clicking on the Gear Icon icon at the top right of Internet Explorer or Click on Tools and then select Internet Options.
• Click on Connections from the top menu and then click on LAN Settings.
• Deselect the checkbox for Use a proxy server for your LAN.
• Click Ok.

Solution
5

Temporarily Disable Antivirus or Security Software

To workaround, this problem, try temporarily disabling your antivirus software and installing Office to avoid error “Couldn’t Install Office”. If that doesn’t work, try uninstalling the antivirus software temporarily instead.

• Open Antivirus application installed on the computer and then click on settings and navigate to real-time protection.
• Turn Off real-time protection. Then Navigate to Antivirus firewall.
• Turn off Antivirus firewall. Then Click on YES or OK confirmation prompt if prompted.

Don’t forget to reinstall the antivirus software after Office is finished installing and if you turned it off, be sure to turn it on again.

Solution
6

Temporarily disable the Firewall

Windows Firewall or Third-Party Firewall installed on the computer can cause a problem with the Office installation and it may throw Error “Couldn’t Install Office”. A firewall is used to allow or deny internet access to the applications. As an exception, it may deny providing access to Office installation which can cause Error “Couldn’t Install Office”.
Consider disabling the firewall on the computer before and during office installation.

• Open the control panel and select the “System and Security” and then to “Windows Firewall”

• Then Click on “Turn Windows Firewall On or Off”

• Select Turn Off Firewall for both public and private networks.

Turn On the firewall once you finish installing the Office.

Solution
7

Office Suite Installation in Clean Boot

Office installation can also be interrupted if third-party services are conflicting with the office program which can result in Error “Couldn’t Install Office”.
Consider performing Clean Boot to disable all startup programs and services on the computer. Also, consider disabling unwanted software’s which can conflict with the office suite. Try installing the office after starting the computer with minimal set of services, drivers, and startup programs to avoid other programs interfering with office installation.

Perform Clean Boot in Windows10, 8.1 and 8

• Press Windows Key + R to open Run command, type msconfig.msc and click Ok. Or Open Control Panel –>Administrative Tools–>System Configuration

• On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
• On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager
• On the Startup tab in Task Manager, for each startup item, select the item and then click Disable
• Close Task Manager.
  On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

Consider installing office after restarting the device.

Perform Clean Boot in Windows 7

• Press Windows Key + R to open Run command, type msconfig.msc and click Ok. Or Open Control Panel –>Administrative Tools–>System Configuration
• On the General tab, click the Selective startup option, and then click to clear the Load startup items check box
• On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
• Close Task Manager.
  On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

Consider installing office after restarting the device.

Solution
8

Install Office using a different Internet Connection or from different location

Consider connecting with a different internet connection as the network may be limited in a way that it won’t allow Office to install and cause error “Couldn’t Install Office”. If you are trying to install Office at School or Work, consider connecting your device with a different Internet connection at your Home, Public Place, Friend’s place or to a Wireless hotspot and then try to install Office again.

Note: If you need to install Office from work, university or school, then your IT department might be able to help you with any network limitations.

Solution
9

Remove Other Office Versions

Office installation can also be interrupted due to erroneous residual files during the installation or un-installation of previous versions of Microsoft office which can cause error “Couldn’t Install Office”.
Consider removing Microsoft Office versions installed in the device and try to reinstall the Office program. You can reinstall the other office versions once the office installation is finished.

Uninstall Office from the Control Panel

• Press Windows Key + R to open Run command, type appwiz.cpl and click Ok. Or Open Control Panel –>Programs
• Right-click on the Microsoft Office product, and choose Uninstall.
• Follow the instructions on the screen.

Uninstall Office using Microsoft Easy Fix Tool

Try running Microsoft Easy Fix tool to completely remove Office from the device.

We’ve compiled all the resolutions and workarounds verified by the experts to fix the mentioned error. These resolutions and workarounds helped the users to fix the error on their system. Try implementing these resolutions on your computer and if the preceding suggestions fail to solve the error, please feel free to Ask an Expert.

Frequently Asked Questions

1. What is Error ‘Couldn’t Install Office: Is your Internet Connection Working? Do you have enough Free Space on your main Hard Drive?’

   Microsoft Office Error «Couldn’t Install Office: Is your Internet Connection Working? Do you have enough Free Space on your main Hard Drive?» appears when your hard drive is running out of space or you have an internet connection problem.

2. What is Error ‘We’re sorry, we can’t continue because we weren’t able to download a required file. Please make sure you’re connected to the Internet or connect to a different network, then try again.?’

   Microsoft Office Error «We’re sorry, we can’t continue because we weren’t able to download a required file. Please make sure you’re connected to the Internet or connect to a different network, then try again.» appears when your hard drive is running out of space or you have an internet connection problem.

3. How do I download Office offline installer?

   Visit www.office.com/myaccount and log in to your account. From the Office home page select Install Office. Run the downloaded office installation file and folow the instructions.

4. Why I am getting couldn’t install Office error?

   Couldn’t install Office error occurs when you try to install Office and your hard drive is running out of space or you have an internet connection problem.

we’re sorry we had a problem installing your office program(s)

Uninstall the previous version or disable the Firewall

by Sagar Naresh

Sagar is a web developer and technology journalist. Currently associated with WindowsReport and SamMobile. When not writing, he is either at the gym sweating it out or playing… read more

Published on January 19, 2023

Reviewed by
Alex Serban

After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server… read more

• We had a problem installing your Office program issue could be because of genuine reasons for insufficient storage or could be a false alarm.
• You can try disabling the proxy setting or tweaking the registry editor to fix the problem in no time.

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Multiple user reports confirm a new Office error, i.e., We had a problem installing your office program error. Here is what the entire error message reads;

We are sorry, we had problems installing your Office program(s)
Is your internet connection working? Do you have enough free space on your main HDD?
Please try installing again after you have checked the above

If you are also getting this error, then you are in the right place. Because in this guide, we will share with you a few effective solutions that have worked well for other and resolved the We had a problem installing your office program error. Let us check them out.

Why am I getting We had a problem installing your Office program error?

Here are a few reasons which we have deduced after some careful research because of which you are coming across We had a problem installing your office program error:

• The previous version of Office is causing issues: If you already have an older version of MS Office installed on your PC, then it could conflict with the installation.
• Proxy settings: One of the most common reasons that triggered this error is due to misconfigured proxy settings.
• Antivirus is blocking the installation: Often aggressive antivirus settings can come in the way of installing important applications.
• There isn’t sufficient space available: Chances are there isn’t much space left for the installation to complete on your PC.

How can I fix We had a problem installing your office program error?

In this article

• Why am I getting We had a problem installing your Office program error?
• How can I fix We had a problem installing your office program error?
• 1. Use the registry editor
• 2. Clear space on your PC
• 3. Uninstall the previous version of Office
• 3.1 The usual way
• 3.2 Use the Microsoft Office uninstaller tool
• 4. Disable proxy settings
• 5. Disable Firewall

Before you jump to the advanced troubleshooting solutions, we would suggest you apply the below quick fixes:

• Try restarting your PC and see if this fixes the issue and lets you install the program. Here’s what to do if the computer fails to restart.
• Make sure that you have installed the correct and complete installation file for MS Office.

Let us check out the advanced solutions.

1. Use the registry editor

NOTE

Make sure to back up the registry before tweaking as it could crash your PC and cause other problems. We have a guide that will help you restore the registry without having a backup.

1. Press the Win + R keys to open the Run dialogue.
2. Type regedit and press Enter.
3. Navigate to the below path. HKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice15.0Click-To-Run
4. Delete the Click-to-Run key.
5. Restart your PC.
6. Run the installation and see if this fixes the We had a problem installing your office program error.

2. Clear space on your PC

1. Open the Start menu by pressing the Win key.
2. Type Disk Cleanup and open it.
3. Select the drive.
4. Click OK.
5. Check the boxes for the folders that you wish to clear out.
6. Click OK.
7. Select Delete files in the prompt that appears.
8. After the process completes, restart your PC.
9. Try installing MS Office again.

You should make sure that you are installing the MS Office suite in the drive where there is sufficient space available.

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3. Uninstall the previous version of Office

3.1 The usual way

1. Open the Start menu by pressing the Win key.
2. Open Control Panel.
3. Click on Programs and Features.
4. Select MS Office and hit the Uninstall button at the top.
5. Follow the on-screen prompts to uninstall the program from your PC.
6. Restart your PC.
7. Try installing the program back again.

This is the usual way of uninstalling programs from your PC. However, we have a guide that will help you uninstall programs that are sticky and leave residue even after uninstalling. This guide contains a list of the best tested uninstallers to help you.

3.2 Use the Microsoft Office uninstaller tool

1. Download the MS Office uninstaller tool.
2. Launch the program.
3. Follow the on-screen prompts to install Microsoft Support and Recovery Assistant.
4. Agree to the terms and conditions.
5. The Microsoft Support and Recovery tool will begin scanning your PC.
6. Select MS Office and click on Next.
7. Check the box that you have saved all your work and hit the Next button.

Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. If you are having troubles fixing an error, your system may be partially broken.
We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.
Click here to download and start repairing.

This will remove the MS Office from your PC so that you have a clean slate to install Office programs without any issues.

4. Disable proxy settings

1. Press the Win + I keys to open the Settings menu.
2. Click on Network & Internet from the left pane.
3. Select Proxy.
4. Under Manual proxy setup hit the Set up button.
5. Toggle OFF Use a proxy server option.

5. Disable Firewall

1. Open the Start menu by pressing the Win button.
2. Type Windows Defender Firewall and open it.
3. Click Turn Windows Defender Firewall on or off.
4. Select the Turn off Windows Defender Firewall radio buttons for both Public and Private networks.
5. Click OK.

We have shown the above steps for the Windows Defender Firewall. But you do the same with the third-party antivirus software and check if this resolves the problem.

That is it from us in this guide. Several users have reported that they cannot open MS Word, Excel, or PowerPoint. For them, we have a guide that will help them fix the problem.

If you are not able to zoom in MS Word, then you can refer to our guide. For users, who are confused about which version of MS Office will work on their Windows 11 PC, then they can check out our guide and get their confusion out of the way.

If MS Office disappeared from your PC, then our guide will help you resolve the issue. We also have a guide that will help you fix one of the most burning issues of Olicenseheartbeat.exe stopped working.

For users facing product activation failed error, we have a list of solutions that will help you resolve the error in no time.

Feel free to let us know in the comments below, which one of the above tips resolved the We had a problem installing your Office program error.

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If the advices above haven’t solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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