Ошибка borderlands 2 fatal error

Игра Borderlands 2 выдает фатальную ошибку, когда вы пытаетесь запустить игру или продолжить основную кампанию, и может быть вызвано несколькими причинами, включая отсутствие файлов, кеш игры, файлы конфигурации игры и многое другое. В некоторых случаях ошибка может быть вызвана даже другими приложениями, установленными в вашей системе, которые мешают игровому процессу. Мы рассмотрим все это более подробно ниже.

Фатальная ошибка не ограничивается набором заблуждений, устранение которых устраняет проблему. Скорее всего, различные проблемы могут вызвать ошибку, и, следовательно, некоторые из решений, перечисленных ниже, могут не работать.

Что вызывает сообщение о фатальной ошибке Borderlands 2?

Как мы упоминали ранее, сообщение об ошибке не связано с какой-либо конкретной причиной, а обычно вызвано следующими типичными причинами:

• Отсутствующие или поврежденные файлы игры: в первую очередь причиной могут быть поврежденные или отсутствующие файлы игры. Это происходит, когда установка прерывается или из-за сбоя на этапе загрузки. Таким образом, когда вы пытаетесь запустить игру или запустить кампанию в игре, вы получаете указанное сообщение об ошибке из-за повреждения файлов, которые игра пытается получить.
• Файлы конфигурации: Еще одна очевидная причина — это файлы конфигурации игры. Видеоигры обычно хранят свои файлы сохранения и конфигурации в каталоге «Мои документы» в папке учетной записи пользователя. Эти файлы конфигурации могут быть легко восстановлены игрой, если вы удалите или удалите их.
• Другие приложения: многие пользователи сообщили, что столкнулись с проблемой из-за приложения, установленного в их системах. Это включает, но не ограничивается, Teamviewer, Discord (не все приложение, а скорее внутриигровой оверлей).
• Каталог установки Steam: Другой причиной проблемы может быть установка файлов игры в Program Files корневого каталога. Иногда это может вызвать различные проблемы с некоторыми видеоиграми. Однако это довольно легко решить.
• Замена контроллера: в некоторых случаях проблема также может возникнуть, если ваш контроллер переключился с Player 1 на Player 2. В таком сценарии вам придется сбросить контроллер на P1, и все должно быть в порядке.
• Служба API Dolby DAX: Служба API Dolby DAX также может вызывать появление сообщения об ошибке. Это происходит, когда служба вмешивается в игру, когда она использует компоненты Dolby Atmos.
• Недостаточные права: наконец, сообщение об ошибке также может быть вызвано недостаточными разрешениями. В таком случае вам нужно будет предоставить видеоигре права администратора, запустив ее от имени администратора.

С учетом сказанного, давайте перейдем к решениям.

Решение 1. Запустите игру от имени администратора.

Как это бывает, сообщение об ошибке может появиться из-за недостаточных разрешений, и в этом случае вам придется запустить его от имени администратора. Это предоставит ему необходимые права, и игра сможет работать без каких-либо проблем с привилегиями. Для этого следуйте данной инструкции:

1. Откройте Steam и перейдите в Библиотеку .
2. Оказавшись там, щелкните правой кнопкой мыши Borderlands 2 и выберите Свойства .
3. Перейдите на вкладку «Локальные файлы» и затем нажмите « Обзор локальных файлов », чтобы перейти в каталог установки игры.
4. Теперь найдите исполняемый файл и щелкните его правой кнопкой мыши.
5. В раскрывающемся меню выберите Запуск от имени администратора .
6. Если это решит проблему, вы можете запускать игру от имени администратора каждый раз, когда она запускается в окне « Свойства» файла игры.

Решение 2.Проверьте целостность файлов игры

При отсутствии необходимых игровых файлов игра вылетает вполне естественно. Это также может произойти, если существующие файлы повреждены, и в этом случае они не могут быть прочитаны. Поэтому, чтобы исключить эту возможность, вам придется проверять целостность файлов игры. Это функция, которая поставляется с приложением Steam, где оно ищет любые отсутствующие или поврежденные файлы, а затем повторно загружает их для вас.

Решение 3. Обновите файлы конфигурации

Файлы конфигурации или пользовательских настроек почти всех игр хранятся в папке «Мои документы» каталога учетной записи пользователя. Сюда также входят файлы сохранения игры. Однако обычно плохой файл или повреждение одного из файлов может привести к сбою игры. В таком случае вам придется регенерировать эти файлы.

Сделать это довольно просто, просто перейдите в каталог « Мои документы», а затем перейдите в папку Borderlands 2 . Там сделайте резервную копию файлов сохранения игры, а затем удалите остальные файлы. После этого снова запустите игру и посмотрите, сохраняется ли проблема. Если это не так, вы можете просто вставить файлы сохранения обратно в каталог, и вы сможете продолжить свое приключение.

Решение 4. Проверьте другие установленные приложения

Как правило, другие приложения, установленные в вашей системе, также могут мешать работе с файлом игры и в результате вызывать сбой игры. Сообщается, что в Borderlands 2 это поведение вызвано Teamviewer и Discord. Если вы используете приложение Teamviewer в своей системе, попробуйте удалить его, а затем посмотрите, сохраняется ли проблема.

В случае Discord убедитесь, что внутриигровой оверлей отключен, поскольку, как говорят, он вызывает проблемы с Borderlands 2. Помимо этого, убедитесь, что если вы используете какой — либо сторонний антивирус , он не мешает работе игровой процесс. Предлагается полностью отключить антивирусное приложение, а затем посмотреть, возникает ли проблема или нет. Если этого не произойдет, вам придется добавить исключение. То есть вам придется внести файлы игры в белый список антивирусного приложения или, если вы готовы, переключиться на другое антивирусное программное обеспечение.

Решение 5. Отключите службу API Dolby DAX

Служба API Dolby DAX отвечает за управление компонентами Dolby Atmos в вашей системе. Однако иногда это может вызывать проблемы с некоторыми видеоиграми, такими как Borderlands 2 и Counterstrike: Global Offensive. Отключение службы должно исправить сбой игры при запуске. Вот как это сделать:

1. Нажмите Windows Key + R, чтобы открыть диалоговое окно « Выполнить ».
2. Введите services.msc и нажмите клавишу Enter .
3. Когда откроется окно «Службы», выполните поиск службы API Dolby DAX в списке служб.
4. Дважды щелкните найденную службу, чтобы открыть окно свойств .
5. В раскрывающемся меню « Запуск» выберите « Отключено» .
6. Нажмите Применить, а затем нажмите ОК .
7. Проверьте, решает ли это вашу проблему.

Решение 6.Измените каталог установки

Если вы установили Steam или игру в каталог Program Files на диске Windows, вы, скорее всего, столкнетесь с определенными проблемами из-за ограничений разрешений. Установка файлов игры в каталог Program Files — не лучший вариант. В таком случае вам нужно будет создать новую папку, а затем переместить всю папку Steam в эту папку. Таким образом, вы избавитесь от всех проблем с разрешениями, и ваша игра будет в порядке.

Здесь следует отметить, что если вы переместите всю папку Steam , вы не сможете запустить Steam из меню «Пуск» или любого созданного вами ярлыка. Вам нужно будет создать ярлык на рабочем столе или снова закрепить его в меню «Пуск».

The Borderlands 2 game throws the fatal error when you try to run the game or continue the main campaign and can be caused by several reasons which include missing files, game cache, config files of the game and more. In some cases, the error can even be caused by other applications installed on your system which interfere with the game process. We will be looking into all of that in more detail down below.

The fatal error is not limited to a set-piece of misapprehensions which when rectified fixes the issue. Rather, different issues can trigger the error and hence some of the solutions listed down below might not work.

What causes the Borderlands 2 Fatal Error Message?

As we have mentioned earlier, the error message is not due to a specific cause, rather it is usually caused by the following typical reasons:

• Missing or Corrupted Game Files: The first and foremost reason would be corrupted or missing game files. This happens when the installation is interrupted or due to an abnormality during the downloading phase. Thus, when you try to launch the game or start the campaign in-game, you get the said error message due to corruption in files the game is trying to retrieve.
• Config Files: Another quite apparent reason is the config files of the game. Video games usually store their save and config files in the My Documents directory found in the user account folder. These config files can be easily regenerated by the game should you delete or cut them.
• Other Applications: Many users have reported that they were facing the issue due to an application installed on their systems. This includes but is not limited to Teamviewer, Discord (not the whole application but rather the in-game overlay).
• Steam Installation Directory: Another cause of the issue seems to be the installation of the game files in the Program Files of the root directory. This can, sometimes, cause various issues with certain video-games. This can, however, be pretty easily resolved.
• Controller Swap: In some cases, the issue can also occur if your controller has swapped from Player 1 to Player 2. In such a scenario, you will have to reset your controller to P1 and you should be good to go.
• Dolby DAX API Service: The Dolby DAX API service can also cause the error message to emerge. This happens when the service interferes with the game when it makes use of the Dolby Atmos components.
• Insufficient Rights: Finally, the error message can also be caused due to insufficient permissions. You will have to give the video game administrative privileges in such a case by running it as an administrator.

With that said, let us get into the solutions.

Solution 1: Run the Game as an Administrator

As it happens, the error message can appear due to insufficient permissions in which case you will have to run it as an administrator. This will provide it with the necessary rights and the game can run without any privileges issue. To do this, follow the given instructions:

1. Open up Steam and then go to Library.
2. Once there, right-click on Borderlands 2 and click Properties.
3. Go to the Local Files tab and then click the ‘Browse Local Files’ option to get to the installation directory of the game.
4. Now, find the executable file and right-click on it.
5. From the drop-down menu, choose Run as an administrator.
6. If that fixes the issue, you can make the game to run as an administrator every time it is run in the Properties window of the game file.

Solution 2: Verify the Integrity of Game Files

It is quite natural for the game to crash when it is missing the required game files. This can also happen if the present files are corrupted, in which case, they cannot be read. Therefore, to eliminate this possibility, you will have to verify the integrity of game files. This is a feature that comes with the Steam application where it looks for any missing or bad files and then re-downloads them for you.

Solution 3: Renew the Config Files

The config or user preferences files of almost all the games are stored in the My Documents folder of the user account directory. This also includes the save files of the game. However, usually, a bad file or some corruption with one of the files can cause the game to crash. In such a case, you will have to regenerate these files.

Doing this pretty simple, just make your way to the My Documents directory and then go to the Borderlands 2 folder. There, make a backup of the save game files and then delete the rest of the files. After that, run the game again and see if the issue persists or not. If it does not, you can simply paste your save files back into the directory and you will be able to resume your adventure.

Solution 4: Check Other Installed Applications

As it happens, other applications installed on your system can also interfere with the game file and as a result, cause the game to crash. With borderlands 2, this behaviour has been reported to be caused by Teamviewer and Discord. If you are using the Teamviewer application on your system, try uninstalling it and then see if the issue is still there.

In the case of Discord, make sure that the in-game overlay is disabled as it is said to cause the issue with Borderlands 2. Other than that, make sure that if you are using any third-party antivirus, it is not interfering with the game process. The suggestion here would be to completely turn off your antivirus application and then see if the issue occurs or not. If it does not, you will have to add an exception. That is, you will have to whitelist the game files on your antivirus application or, if you are up for it, switch to different antivirus software.

Solution 5: Disable the Dolby DAX API Service

The Dolby DAX API service is responsible for controlling the Dolby Atmos components on your system. However, this can, at times, cause issues with certain video games such as Borderlands 2, and Counterstrike: Global Offensive. Disabling the service should fix the crashing of the game at startup. Here’s how to do it:

1. Press Windows Key + R to open up the Run dialog box.
2. Type in services.msc and then press the Enter key.
3. Once the Services window opens up, search for the Dolby DAX API service in the list of services.
4. Double-click on the service once found to open up the Properties window.
5. From the Startup drop-down menu, choose Disabled.
6. Click Apply and then hit OK.
7. Check if it fixes your issue.

Solution 6: Change the Installation Directory

If you have installed Steam or the game in the Program Files directory of the Windows drive, you are very likely to face certain issues due to permission restrictions. Installing game files in the Program Files directory is not the best course of action. In such a case, what you will have to do is create a new folder and then move the entire steam folder into that folder. This way, you will get rid of all the permission issues and your game will be good to go.

Something to note here is that if you move your entire steam folder, you won’t be able to start Steam from the Start Menu or whatever shortcut that you have created. You will have to create a shortcut on the desktop or pin it in the Start Menu again.

Known issues[]

Gamespy[]

• Cannot host public games
• Cannot join public games
• Cannot host private games
• Cannot join or invite from friends menu
• Cannot connect at all

LAN[]

• Cannot see LAN servers
• If you have an old computer, you will be dropped from the server due to loading time, when changing areas.

Solutions[]

• If you cannot host public games, but do want to use gamespy to do it, first configure your router.
• If you cannot join public games, make sure the host has configured their router. using SkUT.
• If you want to join public games, but do not want to use gamespy, use GameRanger
• If you just want to play with your friends, consider either using GameRanger, Hamachi, or Tunngle.

(You can also try; leaf networks, remobo and teamviewer vpn.)

• If you are trying to play on LAN (Either real or virtual), but cannot see games you know are there, try directly connecting. Otherwise, try forcing the correct interface to be used.

Router configuration[]

To host (and sometimes join) online/games, ports must be opened. Ports are numbers that represent entry points to your computer from the internet. Your house has an address (Just like your IP Address), but you can’t just walk through the wall. Ports would be doors, in this comparison. When you have a router sharing your internet connection between multiple computers, the router holds the single address that the outside internet can see, so you must tell it which ports should go to which computers. Otherwise, it simply ignores all incoming requests (like people trying to join your game).

Borderlands uses only UDP connections for hosting and running games, TCP/IP connections are used only to connect to the GameSpy servers. To be able to host and play games, the following ports need to be forwarded to your computer (See wikihow or portforward.com for help):

• 7777 TCP/UDP (in/out) — actual game data port

In addition the game opens the following connections to the internet. In most cases it is not necessary to specifically open these ports, as this is an outgoing connection that routers usually detect and open properly. However some firewall/router configurations might be more restrictive, so if you still have troubles to connect and/or host, you have to manually open the ports above and the following additional ones as well:

• 29900 TCP (out) — Gamespy persistent connection
• 27900 UDP (out) — Gamespy info broadcast, used for public hosts

• 9989 UDP (in/out) — game broadcast port for LAN play only

Please note that there has been a lot of frustration about how to properly setup this game to allow for online connections, resulting in many rumors and false information (even from the readme file itself: some ports listed there are actually never used). The above data has been collected through port and firewall monitoring and has been confirmed to be correct.

Automatic port forwarding[]

An alternative to manually forwarding ports on your router is using UPnP to request forwarded ports on your router.
In order to do this you must:

• Have a router that supports UPnP
• Have UPnP enabled on your router
• Know your own internal IP

Further instructions located in the forum thread and the steam forums thread.

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Another way to automatically forward your ports is to use an automatic port forwarding program like This One.

This program allows you to select your program from a drop down list, only in the paid premium version, in this case Borderlands, and it will automatically forward the ports.

Further instructions are located in This Thread.

Firewall configuration for hosting[]

An extensive guide to configuring the windows firewall has been posted on the steam forums

Alternate server browsers[]

GameRanger[]

Originally announced on the forums, GameRanger added support for Borderlands quickly. It provides a server list, a friends list, and the ability to host your own games with your friends. Support is available either in the forums thread or on GameRanger’s own support section.

When you host a game with GameRanger, it will start Borderlands for you. Once it creates the game, other people will join automatically.

SkUT[]

SkUT is a UT3 (The same engine that Borderlands uses) game browser for the mIRC IRC client.

There is a forum thread detailing how to get it and a tutorial on how to get it working here.

Virtual LANs (VPN)[]

There are several applications that allow you to join virtual private networks with your friends. These then play over them like you were all on the same LAN. This is sometimes easier than attempting to get a gamespy game working. Some of these even provide advanced server browsers.

Hamachi[]

This is the veteran of the bunch. Hamachi has been facilitating LAN games for quite a while.

• Download the latest version at the LogMeIn Hamachi site (Client version), or the simply get the last 1.0 release at FileHippo.

• Once it is installed, if you do not want to make a direct shortcut, make sure to set hamachi as the first connection as shown on the forums.

• Disable your firewall on the Hamachi connection. Make sure pinging

• Join or create a group/network (There is a button on the bottom in the 1.0 client, Hamachi2 has it under Network at the top)

• Make sure everyone can ping the host (Double click them in hamachi’s list, make sure it returnTimed out»)
• If no one can, the host needs to disable their computer’s firewall.
• If only one can’t, they need to check their firewall settings.
• This may not always have any effect. Being able to join the game is the only true indicator.
• Make a LAN game, have your friends join it. (Or vice-versa). If there are any problems seeing the game, take a look at the Direct Connect section or how to force Borderlands to use the Hamachi interface here (both are found further down the page).

Tunngle[]

NOTE: Tunngle is still in beta, and therefore has limited support.

• Download here
• Install
• Restart computer
• Run Tunngle
• Create account (Click the link at the bottom, check the picture to the right)
• Check email, activate account with given link
• Log in

You’re now at the general interface. To join a network room (Chat and game room), start the network browser from the menu bar. «Community» — «Netzwerke» — «Browser»

From this point, you can pick any room. Get your friends to join the same room, and then you can start and play a LAN game together.

You can also search through the rooms using «Community» — «Netzwerke» — «Suchen». Try typing «Borderlands» to find the main Borderlands VLAN room. Double click it to join.
There is a forum thread dedicated to Tunngle here

Garena[]

According to a forum thread, success has also been had with this.

Once installed and started, you must first join a room (EG: Europe 1). Once in the room, click settings at the bottom, Borderlands in the game settings, and finally browse to find your Borderlands.exe or shortcut.

Direct Connect[]

• You want to join a LAN game, but it won’t find the game
• You want to use Hamachi, but again, it won’t find the game
• You’re trying to join an online game, have your ports open, and don’t feel like using SkUT or GameRanger.. But know the person you want to connect to
• Your Lan/Hamachi/Tunngle/Gamespy games work fine for you, but a friend on the LAN/online with a static IP always hosts, and you just want to connect to them quickly

Create a shortcut to borderlandsborderlands.exe. Put this shortcut wherever you want, it doesn’t matter.
(Create a shortcut from inside steam and modify that one instead, if you are using steam)

Open the properties of the shortcut.

In the «Target» field, add this AFTER «….borderlands.exe», with a space in between:

x.x.x.x -login=yyyyy -password=zzzzz

Where…

• x.x.x.x is your friend’s ip (Shown in hamachi, shown via whatsmyip.org, whatever)
• yyyyy is your gamespy login name
• zzzzz is your gamespy password

(You can leave out -login and -password for lan/hamachi/tunngle games)

Here is a example, this will not work for *you* but shows how it should end up.

"C:GamesBorderlandsBinariesBorderlands.exe" 5.171.18.89 -login=foo -password=bar

You will need to figure out how to properly configure Tunngle/Hamachi to host games — e.g. disable firewall on those connections, perhaps move them up in the adapter list — but after that, this lets you connect without any fuss.

Force Borderlands to use the correct interface[]

Changing the priority of the network connections doesn’t always work and you might still not see LAN games where there should be one or more. It’s possible, with a tiny application, to force Borderlands to use the network connection of your choice. This works in combination with Hamachi (confirmed) but should work with all other VPN as well as long as those programs install a network on your PC

ForceBindIP is a tiny application (80 kB) which can be downloaded here. The instructions are not directly clear so here is how to get it to work.

Once installed you have three options. Either you type in a command line in command prompt for a one time only run, or you create a batch file which can be run, or you edit the/create a Borderlands shortcut to execute the command line.

For the one time only run, simply go to start -> run -> ‘cmd’ and hit enter. You are now in command promt. Type:

c:windowssystem32forcebindip x.x.x.x "d:games2k gamesgearbox softwareborderlandsbinariesborderlands.exe"

x.x.x.x is the IP address which the computer has now on the network you want to be (for hamachi it will look like 5.x.x.x)

This is an example, though ForceBindIP is always in c:windowssystem32, Borderlands may be installed in a different location. Do note that if there’s a space in the full path of your borderlands i.e. ‘2k games’ or ‘gearbox software’ you are required to use the » to open and close the full path of borderlands.exe

If you choose to create or edit the shortcut, simply make the ‘target’ as shown above in the command line example and change ‘start in’ to:

c:windowssystem32

This will produce a shortcut with no icon or break the icon of the original shortcut, the icon can be found in:

d:games2k gamesgearbox softwareborderlandsbinariesborderlands.ico

Finally you can create a batch file, simply open notepad and type the command line as shown in the command line example, then save the file using ‘save as’, make sure to select ‘All files (*.*)’ in the ‘Save as type’ and give it a name that ends in ‘.bat’. You can save the file anywhere you want. Example:

Borderlands.bat

Slow loading players timing out[]

Sometimes people with bad computers take long enough to join the server or load new areas that the host’s server will disconnect them. These defaults can be changed to get around this problem. (Thread here)

Open this ini file with notepad or another text editor:

DocumentsMy GamesBorderlandsWillowGameConfigWillowEngine.ini

Find these lines:

ConnectionTimeout=#
InitialConnectTimeout=#
AckTimeout=#

Change the # values to match these:

ConnectionTimeout=300.0
InitialConnectTimeout=300.0
AckTimeout=300.0

This will cause the game to wait five minutes before disconnecting anyone.

Host-Leave-Host trick[]

Common wisdom holds that, somehow: if you start a private match, leave it, then make another, you can invite friends successfully afterwards.

If your ports are correctly forwarded but you cannot host a private match, log into Gamespy in-game, enter and exit the lobby, start the game in single player mode and invite friends by pressing «O» (default).

Broadlands 2 is a very popular game that can be downloaded and played online via Steam. A number of Broadland 2 players have frequently encountered a fatal error that arises when they launch the game or click the continue button after loading their character to continue the campaign. The borderlands 2 fatal error prevents the gamer to play the game which can be a headache. You can solve this issue after going through the solutions explained in this article.

What causes this Fatal error?

When this error message appears out of nowhere, you can consider different reasons that might be causing this to happen in different cases.

• In most cases, this issue is caused by discord.
• This error might occur due to corrupted game files.
• Another application that is already installed on your PC might be blocking some of the features of this game.
• The game might be installed in the wrong directory.
•  The video game might not be given administrative privileges.
• This error might appear due to Dolby DAX API Service.

Pre Tips

If you encounter the borderlands 2 fatal error when joining game, before going to any major solution, try to clear the game’s cache by going to the properties first. In most of the cases, clearing the game’s cache has been proven the simplest solution to this problem.

What can I do if I get the “Fatal Error” on Borderlands 2?

Solution 1: Verify the Game’s Integrity

If you are facing the fatal error problem at join, verify the game’s integrity before gong to any major solution.

1. Close your steam.
2. Restart your computer.
3. Launch Steam.
4. Right-click the game. Select properties and then select local. Verify the game by clicking the verify button.
5. Launch the game you are facing this issue in.

If you are still having this issue, just try the solutions for this problem given below and check if this problem is removed.

Solution 2: Give the game administrator privileges

If the fatal error is still occurring on your PC, try to run this game as an administrator.

1. Launch Steam.
2. Doube-click on Borderlands 2 in the library.
3. Go to the Local Files tab and then click the Browse Local Files option.
   
4. Now note the location to the executable file of this game.
5. Go to the location and right-click on the executable file.
6. Click Run as administrator.

Solution 3: Edit the Installation Directory

Many users install their games in the Program Files directory of the Windows drive normally. In this directory, there are many permission restrictions that are the sole reason behind the occurrence of this error. To avoid the error due to this reason, follow the steps below:

1. Right-click in the root of the drive.
2. Hover to the New tab and cick on Folder.
   
3. Name the folder as Games.
4. Cut the steam folder from the Program Files directory and paste it in the new folder that you just created.
5. Now create a new shortcut of the Steam to the desktop from here.

Solution 4: Disable the Dolby DAX API Service

If you still can’t get rid of this error, follow the steps given below to disable the Dolby DAX API Service.

1. Click the search button in the taskbar. Type and open services.msc.
2.  Locate and double-click Dolby DAX API service from the list shown in the window.
   
3. In the properties window, click Disable from the Startup dropdown menu.
4. Click Apply and then OK.
5. Restart your PC and check if the issue is resolved.

Solution 5: Renew the config files

If this error is still occurring in your game, try to edit your config files and check if the issue is resolved or not.

1. Go to the  My Documents directory.
2. Locate and open the Borderlands 2 folder.
3. Now make a backup of the save game files by copying them somewhere else and delete al the other files.
4. Restart your PC and launch the game again.

Solution 6: Uninstall Discord

In most of the cases, Discord is causing this trouble. Follow the steps below to uninstall discord.

1. Click the search button in the taskbar. Type and open Control Panel.
2. Click on Uninstall a program.
   
3. Now locate Discord. Right-click on it and select uninstall.
   

If you need further assistance, contact here. You can also get support from here.