Ошибка hdd на видеорегистраторе hikvision

Read this guide if you’re getting an HDD error on your Hikvision DVR or NVR. This type of error may show simply as “error” or as “HDD not detected”.

In other cases, you may get the message “not exist” or “unformatted HDD” on the status column on the HDD management settings.

Generally speaking, a Hard Drive that has not detected error message indicates a hard disk drive (HDD) issue within your Hikvision DVR or NVR system.

There are a few things you can do to solve this type of HDD error. You may get these error messages showing up on your Hikvision recorder:

• HDD not exist
• HDD not detected
• HDD not detected
• HDD failure
• HDD not available
• Unformatted HDD

Fixing the Hikvision HDD error

Hard Drive is faulty

If the hard drive is bad or faulty, the Hikvision recorder will not be able to detect it. Is the hard drive a newne? Check it out on a desktop computer. Is the hard drive old and was used by a different kind of device?

That may be a problem, especially if the hard drive is 5-7 years old. Another thing you need to keep in mind, desktop hard drives have a short life span compared to the hard drives intended for security systems. So, make sure to get hard drives rated for CCTV systems (such as Seagate or WD purple)

The Hard Drive’s size is unsupported

Make sure your Hikvision NVR (or DVR) supports the size of the hard drive. Read the specs of your Hikvision unit and confirm that the installed hard drive is supported by the recorder.

Let’s say you have installed a 6TB hard drive, while the recorder supports 4TB max. In this case, the recorder will not detect the hard drive (or show “not exist).

Power adapter doesn’t provide enough power

This is another issue that causes the hard drives not to be detected. The power adapter that powers up the whole recorder is not able to power on the hard drive as well. We’ve seen this kind of situation, especially in cases where the hard drive is made for desktop use.

The desktop hard drive may withdraw too much juice from the power adapter. Or the power adapter has gone bad (instead of providing 5 Amps, it’s outputting 2Amps only).

Check the cables

It happens quite often that the cables are loose and the hard drive cannot be detected by the system. To make sure everything is okay, turn off the Hikvision recorder, open up the top cover of your unit and locate the hard drive(s).

There should be two cables coming out of the hard drive: one is the data cable (SATA cable), and the other one is the power cable (which gets power from the motherboard).

Check out those two cables and make sure they’re properly connected (not loose). In a few rare cases, the power cable may be bad or even the SATA data cable. It’s not very common, however, we should mention it. Ensure your cable is not damaged.

Transfer the Hard Drive to another slot

Usually, the Hikvision recorders are able to support at least two hard drives. Turn off the recorder and disconnect the hard drive from its slot and plug it into the other slot (just to test it out).

Reconnect both the power cable and the data cable to new sockets on the motherboard. Turn on the recorder and go back to the HDD settings and check the HDD status.

If you got the Hikvision HDD error on your DVR or NVR this article is for you.

Sometimes the HDD is not detected or enters into an abnormal operational state and you need to fix this problem as soon as possible to avoid lost footage recording. This happens with Hikvision or any other recorder.

What causes the Hikvision HDD error

There are different reasons your DVR or NVR can present errors with the hard drive, the most common one is related to the wrong HDD model.

Sometimes the error is also related to the faulty hardware, bad physical connection, or the incorrect setup.

There are appropriate HDDs designed to be used with for security systems devices such as the ones manufacured by Seagate and Western Digital.

Anyway, let’s talk about every possible scenario, just keep reading…

Common HDD failure messages (general)

Usually a DVR checks for the existence of the hard drive during the boot process and if it can’t find one available it displays a message such as.

Those are message displayed by recording devices such as DVRs or NVRs.

Common Hikvision HDD errors (and solution)

Here are the most common HDD issues related to the Hikvision DVRs and NVRs

The Hard Drive is not supported

Recording devices need to use reliable hard drives that won’t fail.

That’s especially true for Digital Video Recorders that works with security cameras just like the Hikvision devices we are talking about in this article.

A security camera recorder is designed to work 24/7 recording videos 365 days/year (or at least something closed to that) and can’t depend on cheaper hardware like the one used on your personal computer.

That’s why you need to learn how to choose the best hard drive for your DVR and use the  manufacturer homologated ones. 

I’ve seen this problem in several countries while visiting customers.

So, always check the HDD model to make sure it’s homologated.

There’s not enough power

The second most common reason for HDD failure is the power supply.

The hard drive has a motor with spin rates from 1,200 to 15,000 RPMs (Revolutions per Minute) and that kind of work needs power.

Hikvision DVRs usually come from the factory with the appropriate power supply but you need to make sure the power supply is the original one and that your power outlet or power cord is also delivering the power correctly.

Here are some things you can check

Just make sure the power is correct for your DVR, this is very important.

Cable connection

Sometimes you are in a hurry to have your system up and running.

This can lead to some common issues such as a bad connection.

There are two cables you need to connect from the DVR to the hard drive, one is to power it up and the other one is for data.

Make sure the cables are well connected and they are not loose.

This simple step can avoid a lot of headaches.

Inappropriate setup

Every time you install new hardware on a device you need to check if it is recognized by the operating system and the setup is properly done.

When installing the HDD on a Hikvision DVR (or NVR) just follow the step-by-step process to have the hard drive recognized and formatted.

Faulty HDD

Yeah, sometimes you just need to replace the hard drive if it’s defective and it’s not working properly.

That’s why is important to buy devices from well-known manufacturers such as Seagate and Western Digital because by doing so you can minimize the chances of problems and also count on the manufacturer warranty.

Conclusion

A Hikvision HDD error occurs only when some of the instructions in this article are not followed. You must eliminate the HDD problems and abnormal errors to avoid a negative impact on the footage recording.

I hope this article is useful. Please share it with your friends.

Существует несколько причин, по которым видеорегистратор не видит жесткий диск. В данной статье описана реальная ситуация с сетевым видеорегистратором, а также рассмотрены возможные причины сбоя в работе диска.

Содержание статьи

• Причина №1 — Проблемы с жестким диском
• Причина №2 — Проблемы с SATA-кабелем
• Причина №3 — Проблемы с блоком питания
• Причина №4 — Проблемы с программным обеспечением
• Причина №5 — Проблемы с платой видеорегистратора

NVR фирмы Smar, модель N7932F. Поддержка 2х дисков с интерфейсом SATA, объемом до 8ТБ каждый. В нашем случае установлен жесткий диск HGST HDN724040ALE640 4ТБ.

Какое-то время восстановить работу диска удавалось перезагрузкой видеорегистратора, но потом и это не помогло.

То, что система не видит диск можно было убедится, зайдя в «Сведения о HDD». Список дисков будет пустой.

Причина №1 — Проблемы с жестким диском

Если диск в видеорегистратор установлен в первый раз и в настройках его не видно, то скорее всего диск просто не поддерживается системой. В таком случае нужно заглянуть в инструкцию видеорегистратора, в которой перечислены поддерживаемые модели дисков или их максимальный объем. Но в нашем случае диск ранее работал и шла запись.

Проверить диск можно, подключив его к стационарному компьютеру. Заходим в диспетчер устройств и видим тот самый диск.

Далее проверяем диск на наличие ошибок программой Victoria.

Starting Reading, LBA=0..7814037167, sequential access, timeout 10000ms
Warning! Block start at 880802048 = 343 ms
Warning! Block start at 880802304 = 312 ms
Warning! Block start at 2026886400 = 343 ms
Warning! Block start at 2026886656 = 328 ms
Warning! Block start at 3113058048 = 406 ms
Warning! Block start at 3113058304 = 327 ms
Warning! Block start at 4137520640 = 390 ms
Warning! Block start at 4137520896 = 328 ms
Warning! Block start at 5091214848 = 421 ms
Warning! Block start at 5091215104 = 343 ms
Warning! Block start at 5971382528 = 437 ms
Warning! Block start at 5971382784 = 359 ms
Warning! Block start at 6771184128 = 452 ms
Warning! Block start at 6771184384 = 390 ms
Warning! Block start at 7479581184 = 468 ms
Warning! Block start at 7479581440 = 405 ms
Scan results: Warnings — 16, errors — 0

Проверка не выявила проблем с диском.

Причина №2 — Проблемы с SATA-кабелем

Если кабель SATA плохого качества или бракованный, то можно заменить на заведомо рабочий.

Замена кабеля SATA не дала результата.

Причина №3 — Проблемы с блоком питания

Проблема с блоком питания и оказалась причиной сбоя в работе видеорегистратора. Если прислушаться к диску в момент включения регистратора, то можно услышать как в течение нескольких секунд начинает раскручиваться шпиндель и останавливается.

В таких случаях необязательно искать блок питания такой же модели, достаточно заменить его на универсальный. Главное, чтобы он выдавал тоже напряжение и имел такую же мощность или больше.

Старый адаптер заменен на универсальный Robiton TN2000S. Robiton — это блок питания с регулируемым напряжением на выходе и сменными разъемами.

После полной загрузки системы в «Сведениях о HDD» появилась информация о подключенном диске и запись возобновилась.

Причина №4 — Проблемы с программным обеспечением

Ещё можно добавить к этому списку проблему с программным обеспечением. Решить её можно обновлением прошивки, скачанной с официального сайта производителя видеорегистратора.

Причина №5 — Проблемы с платой видеорегистратора

Если вышла из строя какая-нибудь деталь на плате видеорегистратора, то единственным вариантом будет сдать его в специализированный сервисный центр.

Вот, в принципе, и все основные проблемы, касающиеся работы жесткого диска.

Есть что дополнить по данной теме? Поделитесь в комментариях.

If you got the Hikvision HDD error on your DVR or NVR this article is for you.

There are different reasons your DVR or NVR can present errors with the hard drive, the most common one is related to the wrong HDD model.

Sometimes the error is also related to the faulty hardware, bad physical connection, or the incorrect setup.

There are appropriate HDDs designed to be used with for security systems devices such as the ones manufacured by Seagate and Western Digital.

Anyway, let’s talk about every possible scenario, just keep reading…

Usually a DVR checks for the existence of the hard drive during the boot process and if it can’t find one available it displays a message such as.

Those are message displayed by recording devices such as DVRs or NVRs.

Common Hikvision HDD errors (and solution)

Here are the most common HDD issues related to the Hikvision DVRs and NVRs

The Hard Drive is not supported

Recording devices need to use reliable hard drives that won’t fail.

That’s especially true for Digital Video Recorders that works with security cameras just like the Hikvision devices we are talking about in this article.

A security camera recorder is designed to work 24/7 recording videos 365 days/year (or at least something closed to that) and can’t depend on cheaper hardware like the one used on your personal computer.

I’ve seen this problem in several countries while visiting customers.

So, always check the HDD model to make sure it’s homologated.

The second most common reason for HDD failure is the power supply.

The hard drive has a motor with spin rates from 1,200 to 15,000 RPMs (Revolutions per Minute) and that kind of work needs power.

Hikvision DVRs usually come from the factory with the appropriate power supply but you need to make sure the power supply is the original one and that your power outlet or power cord is also delivering the power correctly.

Here are some things you can check

Just make sure the power is correct for your DVR, this is very important.

Cable connection

Sometimes you are in a hurry to have your system up and running.

This can lead to some common issues such as a bad connection.

There are two cables you need to connect from the DVR to the hard drive, one is to power it up and the other one is for data.

Make sure the cables are well connected and they are not loose.

This simple step can avoid a lot of headaches.

Every time you install new hardware on a device you need to check if it is recognized by the operating system and the setup is properly done.

When installing the HDD on a Hikvision DVR (or NVR) just follow the step-by-step process to have the hard drive recognized and formatted.

Faulty HDD

Yeah, sometimes you just need to replace the hard drive if it’s defective and it’s not working properly.

That’s why is important to buy devices from well-known manufacturers such as Seagate and Western Digital because by doing so you can minimize the chances of problems and also count on the manufacturer warranty.

A Hikvision HDD error occurs only when some of the instructions in this article are not followed. You must eliminate the HDD problems and abnormal errors to avoid a negative impact on the footage recording.

I hope this article is useful. Please share it with your friends.

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