Ошибка np 9968 2 ps vita

NP-9968-2 error when trying to transfer PS3 — PSTV

I am trying to transfer a PSP game ( capcom classics collection reloaded ) to my PSTV that is downloaded to my PS3. By using the PSTV’s content manager, it looks like it is going to work, but after a few seconds, I get error NP-9968-2. The file size is @ 389mb and the PSTV indicates 1GB+ is available. I have tried signing out of the PSN account on both devices and restarting, but I keep getting the error. A quick google also mentions payment method / details needs to be the same on both devices, but I have only provided payment information through a PC browser. Other posts seems to think this error might be linked to the new 2-step verification. EDIT: I spent an hour chatting with Sony tech support. They had me trying things like starting in safe mode to reset the system , rebuild the databases etc… None of their suggestions work. The actual solution was to disable 2-step verification. Then the transfer worked.

2020-10-02 — Video Games, Security, Anecdotes

Last revision: 2022-11-22

For about 2 years, I was not able to install any new software on my PlayStation Vita, for seemingly no reason. I could make new purchases from the PlayStation Store, but the download would always fail, and only on my Vita. No issues whatsoever with my PlayStation 3 nor my PlayStation 4, but for some bizarre reason the Vita would always fail. Even stranger, reinstalling local backups of deleted Vita software was working perfectly fine, but not when redownloading said software from the PlayStation Store again.

This is the story of how I resolved the issue, without resorting to hacking. (Spoiler alert: it’s Sony’s fault.)

The problem

Whenever I would attempt to download any purchased software from the PlayStation Store to my Vita, the following error would occur instead:

Error Code: NP-9968-2
Application: NPXS10002 (0b-000-000)
NAT Type: 2
System Software: 3.73
Message: An error has occurred.

Truly, the most helpful and descriptive error message ever.

Looking for solutions online

Sony provides a troubleshooting page where PlayStation error codes can be looked up for more information. Problem is, NP-9968-2 is not even listed there.

What was clear was that I was not alone with this issue, and I found multiple forum threads discussing the same issue I was experiencing. Every thread I found listed the working solution as… disabling multi-factor authentication of the associated PSN (PlayStation Network) account.

Yes, you read that right: if your PSN account is too secure, you can’t download your purchases. How did this got through quality assurance? And for those wondering, no, Sony never fixed this.

Well I’m glad for those people that they found a workaround, even if it’s a dumb one. Unfortunately, I never activated multi-factor authentication on my account in the first place, so that solution did not apply to me. So I kept looking.

The only other helpful and relevant thing that I found was a forum post on a Greek website detailing a bunch of Vita errors. I’m not sure what the original source is, but it seems to have been a backup of some Sony documentation, possibly an older version of the troubleshooting page I mentioned earlier.

In any case, my error was documented there, and this is what it said about it:

NP-9968-2
PSN Password is incorrect
Please confirm that your password is correct. If you still cannot sign in, please reset your password, and use the new password to sign in.

Unfortunately, I was able to sign out and sign back in with my account on my Vita just fine, so that solution was irrelevant.

As I couldn’t find anything, I tried to contact Sony’s customer support. Turns out, not only were they reluctant to help me at all since they had phased out support for the Vita despite continuing to release new games for it, but they also had no information about NP-9968-2!

Time to try something different.

Workaround attempt #1

In the past, I had purchased a digital version of the PSP (PlayStation Portable) game Dissidia 012[duodecim] Final Fantasy for my Vita. The game had a weird quirk however: it could not be directly downloaded on a Vita, even though the paid demo version, Dissidia Duodecim Prologus Final Fantasy, could.

The workaround? Download the game on a PlayStation 3, then transfer it to the Vita. And yes, the game works flawlessly after doing so, so it’s not a compatibility issue between the PSP and the Vita. You’d think someone would have fixed the problem by now, but no.

Does this workaround work in this case? Unfortunately, no. The download would work on the PlayStation 3, but the transfer to the Vita afterwards would fail with the same NP-9968-2 error. Dang.

Workaround attempt #2

As the error seemed to be related to the Vita’s DRM (Digital Rights Management), there was a possibility that my Vita activation with my PSN account got corrupted. As such, I tried deactivating and reactivating it.

Unexpectedly, attempting the deactivation also triggered error NP-9968-2!

Strangely, it was possible to attempt a Vita activation while it is already activated, so I also tried that, just in case. Once again, error NP-9968-2 stroke again!

At this point, I suspected that if some activation got corrupted, it had to be on Sony’s servers. Thankfully, it was possible to connect to a PSN account through their website and force a deactivation of all activated devices at once, with the limitation that this could only be performed once every 6 months. So I did. Except it only deactivated my PlayStation 4, not my other devices, and then I could not try again for 6 months.

I contacted Sony’s customer support again, but this time about this deactivation issue, as I figured this was an issue with their website and not with legacy devices. They sent me a form by email in order to validate my identity and make sure my request was legit before processing, which I had filled and submitted. However, my request was rejected without providing any reason. So I contacted Sony again, and since they could not easily get the reason of the rejection, they sent me another form. Same problem again. This happened 3 or 4 times in total.

At some point I insisted for the actual reason for the constant manual rejections, and finally got an answer after a day of delay: they thought the serial number I was providing was invalid.

It’s important to note at this point that the sticker with my Vita’s serial number printed on it actually fell off of it a long ago due to wear. As such, the serial number I was providing was the one returned by Windows upon plugging my Vita to my PC via USB and checking its properties, as I had previously validated that the numbers matched between the two. Because the printed version was formatted slightly differently however despite containing the exact same information, they had rejected it. Only after revealing this detail that they finally approved my request and went ahead with the manual mass deactivation, which was successful.

Unfortunately, error NP-9968-2 persisted after that.

Workaround attempt #3

As a last ditch effort, Sony’s customer service suggested formatting my Vita.

I was not interested attempting with a full format, because I had extremely low expectations of success, and because a failure would cause me to lose access to all of my digital content and saved data. Sure, I had a backup, but I had no way to know for sure whether said backup would still work after a format as I could not find any information as to whether this would trigger the DRM or not.

Still, I tried formatting everything that was not tied to digital content. As expected, it didn’t solve the issue.

The workaround that finally worked for me

Remember the strange error description about an incorrect password from that Greek forum post I mentioned earlier? Guess what: it’s actually relevant. In fact, it’s what led me to correctly guessing the actual working solution.

Turns out, the root cause of the error was that my password… was too strong. My randomly-generated password had a peculiar property that made it so that it was working perfectly fine for everything, including their website and all of my PlayStation devices, except for the very specific use case of installing new software on my Vita.

The peculiar problematic property of my password was… spaces.

As far as I can tell, due to a bug, attempting to activate a Vita or install new software on it while the associated PSN password has a space in it causes it to fail with error code NP-9968-2. I generated a new random password after excluding the space character, and suddenly my Vita started working fine again. Goodbye NP-9968-2, you will not be missed!

To add insult to injury, the one time I talked to a Sony customer support supervisor about this issue, he told me there was no way my random password could be relevant when I mentioned this idea during our call. It was.

I’m glad for the happy ending, but… urgh. This was frustrating.

Update 2022-05-18: I’m happy to report that the issue with unsupported password characters was finally fixed with system software update 3.74, about 1.5 years after reporting the root cause to Sony, and this despite being their first system software update for the Vita in more than 2.5 years! Note that if you still experience error code NP-9968-2 on your PlayStation Vita or PlayStation TV while being signed in to PSN, you may still need to disable multi-factor authentification.

Update 2022-11-22: I got an email report from Joshua Dunbar that they got the error on the latest system software update, but were able to resolve it after deactivating PlayStation Mobile from their device. They also noted that they did so while having their memory card removed from the system. While I cannot verify this information, you may want to try it out if you’re still experiencing this issue after trying the above.

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C2-9693-7
3G model error. Update the system software to resolve this issue.
If you have access to Wi-Fi, a PC, or a PS3 With an Internet connection, please take the SIM card out of Vita system.
Then restart the Vita system and update the system software by Wi-Fi, PC, or PS3. Turn OFF the system after the update and insert the SIM.
C0-10139-4
PSN connection error. This error can be caused by connecting to a free access point.
Try the following steps to resolve this error:
1. If you have other access points, please change to another one.
2. Open the router port.
3. Restart the application or the system.
4. If the error still occurs, please format the Vita system [Settings]>[Format]>[Restore the PS Vita System].
NP-10018-0
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
You must wait the duration of your suspension before you may access the PSN.
You will receive an email within 24 hours advising you how long your suspension will last.
NP-10019-1
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
You must wait the duration of your suspension before you may access the PSN.
You will receive an email within 24 hours advising you how long your suspension will last.
NP-2072-1
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
You must wait the duration of your suspension before you may access the PSN.
NP-2073-2
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
You must wait the duration of your suspension before you may access the PSN.
NP-2074-3
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
You must wait the duration of your suspension before you may access the PSN.
NP-2146-3
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
You must wait the duration of your suspension before you may access the PSN.
NP-2153-1
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
You must wait the duration of your suspension before you may access the PSN.
C2-11263-3
Connection failed
If you receive this error while your PS Vita is connected to a PS3, please update the PS3 to the latest system software.
If you receive this error while your PS Vita is connected to a computer, please update the Content Manager Assistant (CMA) to the most recent version.
NW-2029-3
Could not connect to the network.
If you are connected via Wi-Fi, please try the troubleshooting options below:
1. Check to see if the Router’s initial setting is done.
2. Check the Router’s cable and battery connection.
3. Move the Vita closer to the access point and try to connect connection closer.
4. On your Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if any of the following: IP address, DNS server, or Proxy settings have been set to «manual.» If so, try changing these settings to «automatic.»
If you are connected via 3G, please try the troubleshooting options below:
1.Please check the settings status at [Settings]>[Network]>[Mobile Network Settings]
2.Try internet connection test at [Settings]>[Network]>[Internet Connection Test]
C2-10999-8
Wi-Fi connection failed
1. Check to see if the Router’s initial setting is done.
2. Check the Router’s cable and battery connection.
3. Move the Vita closer to the access point and try to connect connection closer.
4. On your Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if any of the following: IP address, DNS server, or Proxy settings have been set to «manual.» If so, try changing these settings to «automatic.»
C2-13346-7
Wi-Fi connection failed
1. Check to see if the Router’s initial setting is done.
2. Check the Router’s cable and battery connection.
3. Move the Vita closer to the access point and try to connect connection closer.
4. On your Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if any of the following: IP address, DNS server, or Proxy settings have been set to «manual.» If so, try changing these settings to «automatic.»
5. If the security type of the access point is «WEP», confirm that the WEP key is correctly set.
C2-11000-2
Network connection failed
1. Check if the Router’s initial setting is done
2. Check if Router’s cable connection / battery is fine
3. Try connection closer to the access point
4. On Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the user has manually set IP address, DNS server, or Proxy settings although manual setting should not be done by user.
NW-9738-7
Temporal server error
1. Check to see if the Router’s initial setting is done.
2. Check the Router’s cable and battery connection.
3. Move the Vita closer to the access point and try to connect connection closer.
4. On your Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if any of the following: IP address, DNS server, or Proxy settings have been set to «manual.» If so, try changing these settings to «automatic.»
C2-13041-9
The connection to the server was lost during the connection test.
1. Check to see if the Router’s initial setting is done.
2. Check the Router’s cable and battery connection.
3. Move the Vita closer to the access point and try to connect connection closer.
4. On your Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if any of the following: IP address, DNS server, or Proxy settings have been set to «manual.» If so, try changing these settings to «automatic.»
NP-2077-6
You must sign in with the account that is linked with this PS Vita system.
Go to [Settings]>[PlayStation Network] and check that the online ID and sign-in ID(email address)
match what you are trying to use.
NP-2100-3
You must sign in with the account that is linked with this PS Vita system.
Go to [Settings]>[PlayStation Network] and check that the online ID and sign-in ID(email address)
match what you are trying to use.
NW-3152-1
Cannot find the Wi-Fi access point
1. Go to [Settings]>[Network]>Internet Connection status] and confirm that SSID is correct.
2. Please try connecting to Wi-Fi nearer the access point after checking the Access Point is turned ON.
3. Check the radio standard of Access Point and confirm that the PS Vita can use it.
C1-6545-0
Error during update
1. If this error occurs during initial settings, choose «No» at «Do you want use your account on the PS Vita system?»
2. Try updating again.
— If the error still occurs, please go to [Safe Mode]>[Update System Software], and then carry out update.
C0-12038-4
The PS3™ system has been disconnected.
1. Pull out and reinsert the USB cable.
2. If no connection is made, please restart both the PS3 and PS Vita.
C0-11269-9
The PS3™ system has been disconnected.
1. Pull out and reinsert the USB cable.
2. If no connection is made, please restart the CMA.
3. If the two devices still fail to connect, please restart the PC and Vita.
C0-11268-8
The PC has been disconnected.
1. Pull out and reinsert the USB cable.
2. If no connection is made, please restart the CMA.
3. If the two devices still fail to connect, please restart the PC and Vita.
NP-9522-8
Temporal server error
1. Restart the application.
2. If no connection is made, please restart the PS Vita system.
NP-10805-4
Application error
1. Restart the application.
2. If no connection is made, please restart the PS Vita system.
NW-3153-2
Network Security setting is incorrect.
When setting up the network, the wrong security type may have been chosen. Confirm if your network security is either WPA-TKIP or WEP, and check the correct type at setting [Settings]>[Network]>[Wi-Fi Settings]>Setting Display.
NW-3158-7
Network Security setting is incorrect.
When setting up the network, the wrong security type may have been chosen. Confirm if your network security is either WPA-TKIP or WEP, and check the correct type at setting [Settings]>[Network]>[Wi-Fi Settings]>Setting Display.
C0-12037-3
Could not connect to the PC.
Check that Content Manager Assistant is running on the PC. If Content Manager Assistant is running, an icon will be displayed in the notification area (task tray).
1. Pull out and reinsert the USB cable.
2. If no connection is made, please restart the CMA.
3. If the two devices still fail to connect, please restart the PC and Vita.
C0-12039-5
Could not connect to the PC.
Check that Content Manager Assistant is running on the PC. If Content Manager Assistant is running, an icon will be displayed in the notification area (task tray).
If Content Manager Assistant is not running, start the CMA. You should see a message on the computer the confirms the two devices are connected.
NP-2173-3
PSN connection error
Make sure both the PS3 and PS Vita are signed-in to PSN with the same account. Then, on the PS3 navigate to [Network]>[Remote Play] and confirm your user ID (email address) is shown on the Remote play display.
NW-2469-1
Network connection error
Confirm the PS Vita’s Network Settings, paying special attention to the IP address.
NP-9978-3
Activation error
System activation for this account is temporarily suspended. Please note: Users cannot activate any PSP, PS3 or PS Vita system using the same account more than 15 times in 24 hours.
Please try again in 1 week after the system lock has been lifted.
C0-9422-7
Activation error
System activation for this account is temporarily suspended. Please note: Users cannot activate any PSP, PS3 or PS Vita system using the same account more than 15 times in 24 hours.
Please try again in 1 week after the system lock has been lifted.
NW-2514-2
Network connection error
First, please confirm that the URL you’ve entered into the browser is correct. Then, please check following:
1. Verify that the router’s initial startup is done.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NP-2244-2
The connection to the server has been lost.
If you cannot connect to PlayStation®Network, check the status of PlayStation Network at the Sony Computer Entertainment website for your region.
NW-2305-0
The network connection has been lost.
If you received this error while playing a game, the game’s server is busy or under maintenance.
Check the game title’s website to see if there’s a notice of server maintenance.
If the error occurred during PSN sign-in, please try again. The server may be busy.
If the error still occurs continuously, please recheck your network connection settings.
NW-2030-5
Could not connect to the network.
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-9734-3
Domain Name System is not set.
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option. This type of connection may require a Proxy.
NW-9735-4
Connection timed out
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-9741-1
Connection failed
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-9742-2
Connection failed
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-9733-2
Domain Name System response is incorrect.
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-9736-5
Server error
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-9737-6
Server response is incorrect.
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-9740-0
Connection failed
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-8944-5
Connection timed out
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-5603-4
Could not connect to the server within the time limit.
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-9739-8
Connection failed
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NP-10040-5
Could not connect to the server within the time limit.
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NP-10041-6
Could not connect to the server within the time limit.
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NP-10042-7
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NP-10039-3
Could not connect to the server within the time limit.
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-13348-9
Could not connect to the network by Wi-Fi
To troubleshoot this issue, first choose the option below that best matches the status of your network:
A. Other devices can use the Wi-Fi connection properly
B. Cannot use the network by any devices
If you chose A, please confirm that:
-Network connection ([Settings]>[Network]>[Wi-Fi Settings]) is properly set, using correct access point, security type and password.
If you chose B, please confirm that:
-The Access point is properly connected to the network cable.
-If the PS Vita previously succeeded in connecting to the Wi-Fi, confirm the network connection ([Settings]>[Network]>[Wi-Fi Settings]) has not been changed since last time you connected, and that it is still properly set.
NW-13347-8
Could not connect to the network. by Wi-Fi
To troubleshoot this issue, first choose the option below that best matches the status of your network:
A. Other devices can use the Wi-Fi connection properly
B. Cannot use the network by any devices
If you chose A, please confirm that:
-Network connection ([Settings]>[Network]>[Wi-Fi Settings]) is properly set, using correct access point, security type and password.
If you chose B, please confirm that:
-The Access point is properly connected to the network cable.
-If the PS Vita previously succeeded in connecting to the Wi-Fi, confirm the network connection ([Settings]>[Network]>[Wi-Fi Settings]) has not been changed since last time you connected, and that it is still properly set.
For both A and B , please confirm following if the error still occurs.
1. Verify that the initial router setup has been completed.
2. Verify that the router has no physical problems with its wiring.
3. Settings such as IP address/DNS server/proxy settings are not needed, so verify that they are not set on the PS Vita.
4. If the WEP AP security protocol is being used, verify that the WEP is correct.
NP-2068-6
The sign-in ID or password is not correct.
Please check that your Sign-In ID and password are correct, and retry. If you still cannot sign in, please reset your password, and use the new password to sign in.
NP-9968-2
PSN Password is incorrect
Please confirm that your password is correct. If you still cannot sign in, please reset your password, and use the new password to sign in.
C0-11270-1
Could not connect to the PS3™ system.
Please confirm that the PS3 is set as the same user as the PS Vita, and that it’s not using any application or playing game/music.
Then please connect the PS Vita to the PS3 using the USB cable.
C0-11025-9
Connection error
Please confirm that your PS Vita system is connected to the PS3 and choose «Update from PS3».
C0-11026-0
Connection error
Please confirm that your PS Vita system is connected to the PS3 and choose «Update from PS3».
C0-11264-4
PS3 is not updated to the latest version.
Please confirm that your PlayStation 3 has the most up-to-date software.
C0-11284-6
Network connection has failed while updating.
Please confirm that both the access point’s and PS Vita’s network settings are correct, and try to update the system again.
C0-12036-2
System update required
Please confirm that the PS Vita has the latest system software.
C3-4345-6
System software update error
Please go to [Safe Mode]>[Update System Software] and update the system software.
NP-2172-2
PS3 Remote Play connection error.
Please go to your PS3 and sign in to PSN. Then navigate to [Network]>[Remote Play]. Please confirm that your sign-in ID (email address) is shown on the display.
Then try Remote play from PS Vita.
C0-11024-8
Connection error
Please connect the PS Vita system to your computer and select «update by PC»
C0-13483-9
Setting Error
Please restart the system after it shuts down automatically. This may be caused by a hardware issue.
C2-13484-0
Setting Error
Please restart the system after it shuts down automatically. This may be caused by a hardware issue.
C2-13485-1
Setting Error
Please restart the system after it shuts down automatically. This may be caused by a hardware issue.
C2-13486-2
Setting Error
Please restart the system after it shuts down automatically. This may be caused by a hardware issue.
C2-13487-3
Setting Error
Please restart the system after it shuts down automatically. This may be caused by a hardware issue.
NP-8038-9
Network error
Please use the «hard» reset method (hold Power Button for more than 20 Sec, and then hold Power button for 5 sec until the system restarts)
NP-10007-8
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-10020-3
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-12046-3
This service is currently undergoing maintenance.
The server is under maintenance, please try again after a while.
NP-2062-0
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-2176-6
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-2178-8
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-2179-9
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-2181-2
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-9761-3
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-9763-5
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-9765-7
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-9766-8
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-9768-0
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-9769-1
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-9771-4
Network is under maintenance.
The server is under maintenance, please try again after a while.
NW-2465-7
The server is over capacity.
The server may be busy, please try again after a while.
NW-3156-5
Network connection error
Please move closer to the access point and try again.
NW-2442-2
Network connection error
Please try your connection again.
NW-2464-6
Server is very busy
Please wait and try your connect again later.
NW-2468-0
Can’t find the connection
Please try connecting again. If you’re unable to connect, wait a while and try again later.
NW-3155-4
Cannot connect to Wi-Fi access point
Please move closer to the Wi-Fi access point and try again.
C2-12828-1
Hang-up while using application.
Please try following:
1. Restart the application. If that fails, please restart the system.
2. Reformat the PS Vita system.
3. Delete the application’s saved data.
4. Reformat the memory card.
If the error continues to occur, please note the error code and the situation in which it occurs, and contact Consumer Services at 1-800-345-SONY (7669).
NP-8677-8
System software error
Please try following:
1. Please restart the application.
2. If that fails to resolve the error, restart the system.
If the error still occurs, please contact Consumer Services at 1-800-345 SONY (7669).
NW-8325-8
Internet connection — AOSS error
Please try the following:
1. Retry AOSS ([Settings]>[Network]>[Wi-Fi Settings]>{AOSS]).
2. Restart the application.
3. Restart the system.
If the error still occurs, your router may have a problem. Please contact your router’s manufacturer to resolve the issue.
NW-8321-4
Internet connection — AOSS error
Please try the following:
1. Retry AOSS ([Settings]>[Network]>[Wi-Fi Settings]>{AOSS]).
2. Restart the application.
3. Restart the system.
If the error still occurs, your router may have a problem. Please contact your router’s manufacturer to resolve the issue.
NW-8322-5
Internet connection — AOSS error
Please try the following:
1. Retry AOSS ([Settings]>[Network]>[Wi-Fi Settings]>{AOSS]).
2. Restart the application.
3. Restart the system.
If the error still occurs, your router may have a problem. Please contact your router’s manufacturer to resolve the issue.
NW-8323-6
Internet connection — AOSS error
Please try the following:
1. Retry AOSS ([Settings]>[Network]>[Wi-Fi Settings]>{AOSS]).
2. Restart the application.
3. Restart the system.
If the error still occurs, your router may have a problem. Please contact your router’s manufacturer to resolve the issue.
NW-8324-7
Internet connection — AOSS error
Please try the following:
1. Retry AOSS ([Settings]>[Network]>[Wi-Fi Settings]>{AOSS]).
2. Restart the application.
3. Restart the system.
If the error still occurs, your router may have a problem. Please contact your router’s manufacturer to resolve the issue.
NW-8328-1
Internet connection — AOSS error
Please try the following:
1. Retry AOSS ([Settings]>[Network]>[Wi-Fi Settings]>{AOSS]).
2. Restart the application.
3. Restart the system.
If the error still occurs, your router may have a problem. Please contact your router’s manufacturer to resolve the issue.
NW-8326-9
Internet connection — AOSS error
Please try the following:
1. Retry AOSS ([Settings]>[Network]>[Wi-Fi Settings]>{AOSS]).
2. Restart the application.
3. Restart the system.
If the error still occurs, your router may have a problem. Please contact your router’s manufacturer to resolve the issue.
NW-8327-0
Internet connection — AOSS error
Please try the following:
1. Retry AOSS ([Settings]>[Network]>[Wi-Fi Settings]>{AOSS]).
2. Restart the application.
3. Restart the system.
If the error still occurs, your router may have a problem. Please contact your router’s manufacturer to resolve the issue.
NW-8910-8
Internet connection — WPS error
Please try the following:
1. Retry WPS ([Settings]>[Network]>[Wi-Fi Settings]>[WPS]).
2. Restart the application.
3. Restart the system.
NW-8904-1
Internet connection -WPS error
Please try following:
1. Retry WPS ([Settings]>[Network]>[Wi-Fi Settings]>[WPS]).
2. Restart the application.
3. Restart the system.
NW-11909-0
The connection to the server has been lost during Standby mode.
Please try the network connection test at [settings] > [Network] > [network connection test]
NW-11484-8
Cannot connect to Wi-Fi access point
Please move nearer to the access point and try your connection again.
C3-10696-2
Downloaded file may be corrupted.
Please update to the latest system software, and then wait a short while before attempting to redownload the file.
NP-2061-9
PSN ended
PSN closed the connection.
C1-2741-4
Memory card or Vita card error
Gently pull out and reinsert the cards several times. If the error occurs again, please reformat the memory card, or clear the saved data off of the Vita card.
If the error still occurs, please contact Consumer Services at 1-800-345-SONY (7669).
C0-11019-2
Connection failed due to PC error.
Restart the computer and try the connection again. If this doesn’t solve the issue and you are simply trying to update the PS Vita system, please try updating via PS3 or Wi-Fi.
NP-9028-9
Could not connect to the server within the time limit.
1. Please restart your access point (wireless LAN router).
2. Restart your PS Vita system.
3. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
4. Contact your internet service provider to check the status of your internet connection.
5. Reset your access point, and then go to the home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details, refer to the access point’s instruction manual.
6. Update the access point firmware to the latest version. For details, refer to the access point’s instruction manual.
7. Go to the home screen and select [Settings] > [Network] > [Internet Connection Test] to check your internet connection status.
NP-5723-7
Network connection error
1. Please restart your access point (wireless LAN router).
2. Restart your PS Vita system.
3. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
4. Contact your internet service provider to check the status of your internet connection.
5. Reset your access point, and then go to the home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details, refer to the access point’s instruction manual.
6. Update the access point firmware to the latest version. For details, refer to the access point’s instruction manual.
7. Go to the home screen and select [Settings] > [Network] > [Internet Connection Test] to check your internet connection status.
C0-12035-1
Update Content Manager Assistant on your PC.
The most up-to-date version of Content Manager Assistant(CMA) is not installed on your computer. Please visit cma.dl.playstation.net/cma/ for the current version of the CMA.
NW-8942-3
Network error
Your local network may have caused this error. Please restart your access point (wireless LAN router).
Restart your PS Vita system.
If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
Contact your internet service provider to check the status of your internet connection.
Reset your access point, and then go to the home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details, refer to the access point’s instruction manual.
Update the access point firmware to the latest version. For details, refer to the access point’s instruction manual.
Go to the home screen and select [Settings] > [Network] > [Internet Connection Test] to check your internet connection status.
C0-11271-2
Could not connect to the PC. The database for the PS Vita system is being created on the PC.
The PC is not ready to connect to the PS Vita system. Please wait for a few minutes until the PC is ready.
NW-8856-7
Error Code/ Message
This error appears when you attempt to update the PS Vita’s system software using 3G. The PS Vita system cannot be updated using 3G. Please connect via Wi-Fi or to a PlayStation 3 or PC to update your PS Vita system.
NP-2180-1
No service
This service no longer available.
NP-9764-6
No service
This service no longer available.
NP-9767-9
No service
This service no longer available.
NP-9770-3
No service
This service no longer available.
NP-2177-7
No service
This service no longer available.
NP-10008-9
No service
This service no longer available.
NP-2244-2
Credit card authorization error.
There has been an error processing your credit card. Please try again after more than 72 hours.
This error might be a result of the PS Vita being unable to connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NP-2063-1
PlayStation®Network is busy.
Try again later
C2-7952-3
Setting error
Try a hard reset of your PS Vita and then update your system software: (hold the power button for more than 20 sec, and then restart the system by holding 5 sec again). Then go to [Safe Mode]>[Update System Software].
C2-7955-6
Flash File error
Try a hard reset of your PS Vita and then update your system software: (hold the power button for more than 20 sec, and then restart the system by holding 5 sec again). Then go to [Safe Mode]>[Update System Software].
C2-7969-1
Setting error
Try a hard reset of your PS Vita and then update your system software: (hold the power button for more than 20 sec, and then restart the system by holding 5 sec again). Then go to [Safe Mode]>[Update System Software].
C2-7970-3
Setting error
Try a hard reset of your PS Vita and then update your system software: (hold the power button for more than 20 sec, and then restart the system by holding 5 sec again). Then go to [Safe Mode]>[Update System Software].
C2-7971-4
Setting error
Try a hard reset of your PS Vita and then update your system software: (hold the power button for more than 20 sec, and then restart the system by holding 5 sec again). Then go to [Safe Mode]>[Update System Software].
NP-2117-1
System software is out of date.
Please update to the latest system software for the PS Vita.
NP-2118-2
Remote Play failure.
Please update to the latest system software for the PS Vita.
NW-10758-1
[Flight Mode] is on.
Turn the Flight mode OFF [Settings]>[Network]>[Flight mode].
NW-9237-1
[Flight Mode] is on.
Turn the Flight mode OFF [Settings]>[Network]>[Flight mode].
NW-9238-2
[Wi-Fi] is turned off.
Turn the Wi-Fi ON [Settings]>[Network]>[Wi-Fi Settings].
NW-10759-2
[Wi-Fi] is turned off.
Turn the Wi-Fi ON [Settings]>[Network]>[Wi-Fi Settings].
C2-11001-3
Network setting error
The current WEP key is incorrect. Please input the correct WEP key.
NW-8856-7
Error updating via 3G
This error appears when you attempt to update the PS Vita’s system software using 3G. The PS Vita system cannot be updated using 3G. Please connect via Wi-Fi or to a PlayStation 3 or PC to update your PS Vita system.
NW-8856-7
Error updating via 3G
This error appears when you attempt to update the PS Vita’s system software using 3G. The PS Vita system cannot be updated using 3G. Please connect via Wi-Fi or to a PlayStation 3 or PC to update your PS Vita system.
NP-2091-2
Sub-Account T.O.S. error
The network Terms of Service have been update and need to be accepted by the holder of the Master Account. Please ask the holder of the associated master account to help you sign in.＜Note to parent or guardian＞For the sub-account holder to sign in, you must accept the Terms of Service / User Agreement and Privacy Policy again using your master account.
C0-11024-8
The device connected device is not a PC.
You are attempting to use the «Update from PC» option while connected to a device other than a PC via a USB connection. Please connect to a computer and try again.
C0-11268-8
USB22
The PC-USB connection was unmounted.
An error occurred while the PC and the USB were connected, causing the connection to be canceled. Please disconnect and then reconnect the cable. If that doesn’t work, re-start the application that was in use. If that doesn’t work, try restarting the PC and the PS Vita system.
C0-11271-2
PC is creating a database
The PC is in a state in which it is unable to connect with the PS Vita via the USB cable. This typically occurs when the PC is creating a database of the contents of the PC to display on the Vita. This condition should correct itself in a short period of time, so please wait until the database is complete and try again.
C0-11269-9
Physical USB connection was lost.
An error occurred while the PlayStation 3 and the USB were connected, causing the connection to be canceled. Please disconnect and then reconnect the cable. If that doesn’t work, re-start the application that was in use. If that doesn’t work, try restarting the PS3 and the PS Vita system.
C0-12038-4
Content Manager Assistant has frozen.
Please disconnect and then reconnect the USB cable and then restart both the VITA and the PS3.
NP-2074-3
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
NP-2146-3
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
NP-2153-1
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
NP-5719-2
Could not connect to the server within the time limit.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NP-5722-6
Could not connect to the server within the time limit.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NP-5725-9
Could not connect to the server within the time limit.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NP-5741-7
The connection to the server has been lost.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NP-5742-8
Could not connect to the server within the time limit.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-9745-5
Could not connect to the server within the time limit.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NP-2139-5
The connection to the server has been lost.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NP-2239-6
The connection to the server has been lost.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-2305-0
Possible error during update. Incorrect response from server.
— If this error occurred within a game, then it means that the game’s server is down or busy and could not be connected to. Please check the game’s official website for more information.
— If the error occurred when signing in to PSN, try to sign in again.
— If the error occurred during an update or right after the update was sent out, the server may be busy. Please wait for a while and to then try again.
— If the error occurred at some other time, your Internet connection may be unstable. Please check your network connection and try again.
NP-2061-9
Notice that PSN is down.
PSN is currently down. Please try again later.
NP-2068-6
ID or password does not match registered information.
Please verify that your ID and password are correct and try again. If you still cannot sign in, you will need to reset your password.
NW-9734-3
The DSN server has not been set up.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-9733-2
Incorrect DNS response.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-9736-5
The server requests an unsupported feature
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-9737-6
Incorrect server response
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-9740-0
The queried feature is not loaded
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-9739-8
The queried host name does not exist
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-9735-4
time out
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-9741-1
Query was refused
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-9742-2
The queried record does not exist
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NP-2062-0
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-2176-6
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-2178-8
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-2179-9
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-2181-2
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-9761-3
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-9763-5
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-9765-7
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-9766-8
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-9768-0
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-9769-1
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-9771-4
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
C0-11024-8
The connected device is not a PC.
You are attempting to use the «Update from PC» option while connected to a device other than a PC via a USB connection. Please connect to a computer and try again.
C2-13487-3
An error occurred with 3G when switching to Flight Mode.
The system will be shut down automatically. Please turn the system on again.
C2-13346-7
The system will be shut down automatically, Please turn the system on again (may be a hardware malfunction).
Verify that the initial router setup has been completed.
Verify that the router has no physical problems with its wiring.
Settings such as IP address/DNS server/proxy settings are not needed, so verify that they are not set on the PS Vita.
If the WEP AP security protocol is being used, verify that the WEP is correct.
C0-13483-9
The system will be shut down automatically, Please turn the system on again.
The system will be shut down automatically. Please turn the system on again.
C2-13484-0
Bluetooth Error
The Bluetooth driver returned an error. The system will be shut down automatically. Please turn the system on again.
C2-13485-1
WLAN Error
The WLAN driver returned an error. The system will be shut down automatically. Please turn the system on again.
NP-2172-2
The data for connecting t Remote Play has not been uploaded to the server from the PS3.
Make sure both the PS3 and PS Vita are signed-in to PSN with the same account. Then, on the PS3 navigate to [Network]>[Remote Play] and confirm your user ID (email address) is shown on the Remote play display.
NW-2464-6
The server may be busy.
Please try to connect again later.
NW-2468-0
No communication partner.
Please try to connect again later.
C3-4345-6
You cannot install a version of system software that is older than the one presently on the system.
Start up the system in safe mode and update the system software to the most up-to-date version.
NP-10805-4
Insufficient memory in application communication library.
Restart the application.
Restart the system.
C2-11000-2
NW connection error
Verify that the initial router setup has been completed.
Verify that the router has no physical problems with its wiring. The signal may be weak, so try connecting near the access point.
Settings such as IP address/DNS server/proxy settings are not needed, so verify that they are not set on the PS Vita.
C2-11001-3
An incorrect WEP key was entered.
Enter the correct WEP key.
C0-11019-2
There is a problem with the Content Manager Assistant.
Unplug the PS Vita from the PC, reboot the PC, and then reconnect the PS Vita. If you are attempting to update your PS Vita’s system software and are unable to do so via the PC, try updating via Wi-Fi or by connecting to a PlayStation 3.
C0-11264-4
PS3 version is not compatible with the MTP, or PS3 may not be able to launch MTP.
Verify that the PS3 version is 4.00 or later. Alternatively, display the XMB on the PS3 and verify that no other applications are being run.
NW-11484-8
Cannot connect to access point.
Problem with the signal environment or a problem with the access point phasing. Try again close to the access point.
NW-11909-0
Disconnect error
Connection error caused by the PS Vita going into standby mode.
NW-9738-7
Temporary server error. This occurs when the connection test results were «failed to obtain IP address/failed to connect to Internet»
Verify that the initial router setup has been completed.
Verify that the router has no physical problems with its wiring.
Settings such as IP address/DNS server/proxy settings are not needed, so verify that they are not set on the PS Vita.
C2-13041-9
The PS Vita was disconnected from the router during connection test.
Verify that the initial router setup has been completed.
Verify that the router has no physical problems with its wiring. The signal may be weak, so try connecting near the access point.
Settings such as IP address/DNS server/proxy settings are not needed, so verify that they are not set on the PS Vita.
C1-2741-4
Cannot launch memory card or Vita card application, cannot format, etc.
Gently pull out and reinsert the cards several times. If the error occurs again, please reformat the memory card, or clear the saved data off of the Vita card.
If the error still occurs, please contact Consumer Services at 1-800-345-SONY (7669).
NP-9978-3
You have exceeded allowed number of device activations.
You have attempted to change device activation 15 or more times within a 24 hour period. Device activation has been locked and this error will continue to occur. Wait a week or more until the lock is cleared and try again.
C0-11284-6
Cannot connect to network during update.
Re-check the access point settings and the PS Vita System Network Settings. If the error occurs even though the settings are correct, relay the details to CS so the cause can be investigated.
C2-12828-1
Hangs up during a game while the application is running. This is caused by invalid processing on the application side.
If this occurs even when the system is restored, the saved data is probably corrupted.
Please try following:
1. Restart the application. If that fails, please restart the system.
2. Reformat the PS Vita system.
3. Delete the application’s saved data.
4. Reformat the memory card.
If the error continues to occur, please note the error code and the situation in which it occurs, and contact Consumer Services at 1-800-345-SONY (7669).
NW-2465-7
Cannot connect to server. The connection was refused by the other party
The server may be experiencing high traffic. Please try to connect again later.
NP-2117-1
The PS Vita’s system software is out of date. There is a newer version available.
Update your PS Vita to the most recent system software.
NP-2118-2
Remote Play via the Internet failed to connect.
Update your PS Vita to the most recent system software.
C1-2858-3
PS Mini Error
PlayStation Plus members who purchased (or downloaded for free) PlayStation Minis through the PS Plus service are currently unable to play those Minis on their PS Vita. SCEA is aware of the issue and is working to resolve the issue as quickly as possible.
NW-10913-4
Game Update Error. This is occurs when trying to run a game patch update.
NW-10914-5
Game Update Error. This is occurs when trying to run a game patch update.
NW-10915-6
Game Update Error. This is occurs when trying to run a game patch update.
NW-10916-7
Game Update Error. This is occurs when trying to run a game patch update.
NW-10917-8
Game Update Error. This is occurs when trying to run a game patch update.
NW-10918-9
Server Connection Failed
The PS Vita is not connected to the Internet properly. This could be caused by wrong Internet settings or problems with your network.
Go to [Settings] > [Network] > [Internet Connection Test] to check your Internet connection.
NW-10919-0
Connection to proxy server failed
The PS Vita is not connected to the proxy server properly. This could be caused by wrong Internet settings or problems with your network.
Check your settings by going to [Settings] > [Network] > [Wi-Fi Settings] and check your SSID (Access point), then go to [Advanced Settings] and verify [Proxy Server]. Some network don’t need a Proxy Server, so you can leave it as «Do Not Use».
NW-10920-2
Connection to proxy server failed
The PS Vita is getting the wrong response from the server.
Go to [Settings] > [Network] > [Internet Connection Test] to check your Internet connection.
NW-10921-3
Issue with Game Patch
The PS Vita experienced a problem from the patch server.
Go to [Settings] > [Network] > [Internet Connection Test] to check your Internet connection.
NW-10922-4
Issue with Game Patch
The PS Vita experienced a problem from the patch server.
Go to [Settings] > [Network] > [Internet Connection Test] to check your Internet connection.
NW-10923-5
Issue with Game Update. This is occurs when trying to run a game patch update.
NW-10924-6
Issue with Game Update. This is occurs when trying to run a game patch update.
NW-10925-7
Issue with Game Update. This is occurs when trying to run a game patch update.
NW-10926-8
Issue with Game Update. This is occurs when trying to run a game patch update.

Format

This format also applies to SceUID.

Bit 31: Error bit
 - 1 = Error   (Bits 30-0 follow the format described below)
 - 0 = Success (The meaning of bits 30-0 is unspecified)

Bit 30: Error criticality (Critical bit)
 - 1 = Fatal error
 - 0 = Normal error

Bits 29-28: Reserved
 - 00: Always fixed to zero

Bits 27-16: Facility
 - 0x000 = Reserved
 - 0x001 = SCE_ERROR_FACILITY_ERRNO
 - 0x002 = SCE_ERROR_FACILITY_KERNEL
 - 0x003 = SCE_ERROR_FACILITY_KERNEL_EXT
 - 0x004 = SCE_ERROR_FACILITY_KERNEL_S
 - 0x005 = SCE_ERROR_FACILITY_KERNEL_SEXT
 - 0x006 = SCE_ERROR_FACILITY_KERNEL_B
 - 0x007 = SCE_ERROR_FACILITY_KERNEL_BEXT
 - 0x008 = SCE_ERROR_FACILITY_DECI_USR
 - 0x009 = SCE_ERROR_FACILITY_DECI_SYS
 - 0x00A = SCE_ERROR_FACILITY_COREDUMP
 - 0x00C = SCE_ERROR_FACILITY_REGISTRY
 - 0x00F = SCE_ERROR_FACILITY_SBL
 - 0x010 = SCE_ERROR_FACILITY_VSH
 - 0x011 = SCE_ERROR_FACILITY_UTILITY
 - 0x012 = SCE_ERROR_FACILITY_SYSFILE
 - 0x013 = SCE_ERROR_FACILITY_MSAPP
 - 0x014 = SCE_ERROR_FACILITY_PFS
 - 0x018-0x01F = reserved for updater
 - 0x018 = SCE_ERROR_FACILITY_UPDATER
 - 0x01F = SCE_ERROR_FACILITY_UPDATER_RSV
 - 0x020 = SCE_ERROR_FACILITY_SHAREDFB
 - 0x022 = SCE_ERROR_FACILITY_MEMSTICK
 - 0x024 = SCE_ERROR_FACILITY_USB
 - 0x025 = SCE_ERROR_FACILITY_SYSCON
 - 0x026 = SCE_ERROR_FACILITY_AUDIO
 - 0x027 = SCE_ERROR_FACILITY_LFLASH
 - 0x028 = SCE_ERROR_FACILITY_LFATFS
 - 0x029 = SCE_ERROR_FACILITY_DISPLAY
 - 0x02B = SCE_ERROR_FACILITY_POWER
 - 0x02C = SCE_ERROR_FACILITY_AUDIOROUTING
 - 0x02D = SCE_ERROR_FACILITY_MEDIASYNC
 - 0x02E = SCE_ERROR_FACILITY_CAMERA
 - 0x034 = SCE_ERROR_FACILITY_CTRL
 - 0x035 = SCE_ERROR_FACILITY_TOUCH
 - 0x036 = SCE_ERROR_FACILITY_MOTION
 - 0x03F = SCE_ERROR_FACILITY_PERIPH
 - 0x041 = SCE_ERROR_FACILITY_NETWORK
 - 0x042 = SCE_ERROR_FACILITY_SAS
 - 0x043 = SCE_ERROR_FACILITY_HTTP
 - 0x044 = SCE_ERROR_FACILITY_WAVE
 - 0x045 = SCE_ERROR_FACILITY_SND
 - 0x046 = SCE_ERROR_FACILITY_FONT
 - 0x047 = SCE_ERROR_FACILITY_P3DA
 - 0x048 = SCE_ERROR_FACILITY_HASH
 - 0x049 = SCE_ERROR_FACILITY_PRNG
 - 0x04A = SCE_ERROR_FACILITY_NGS
 - 0x04B = SCE_ERROR_FACILITY_ECHO
 - 0x04C = SCE_ERROR_FACILITY_GPU
 - 0x04D = SCE_ERROR_FACILITY_SUPLHA
 - 0x04E = SCE_ERROR_FACILITY_VOICE
 - 0x04F = SCE_ERROR_FACILITY_HEAP
 - 0x052 = SCE_ERROR_FACILITY_OPENPSID
 - 0x053 = SCE_ERROR_FACILITY_DNAS
 - 0x054 = SCE_ERROR_FACILITY_MTP
 - 0x055 = SCE_ERROR_FACILITY_NP
 - 0x056 = SCE_ERROR_FACILITY_COMPRESSION
 - 0x057 = SCE_ERROR_FACILITY_DBGFONT
 - 0x058 = SCE_ERROR_FACILITY_PERF
 - 0x059 = SCE_ERROR_FACILITY_FIBER
 - 0x05A = SCE_ERROR_FACILITY_SYSMODULE
 - 0x05B = SCE_ERROR_FACILITY_GXM
 - 0x05C = SCE_ERROR_FACILITY_CES
 - 0x05D = SCE_ERROR_FACILITY_GXT
 - 0x05F = SCE_ERROR_FACILITY_LIBRARY
 - 0x060 = SCE_ERROR_FACILITY_CODECENGINE
 - 0x061 = SCE_ERROR_FACILITY_MPEG
 - 0x062 = SCE_ERROR_FACILITY_AVC
 - 0x063 = SCE_ERROR_FACILITY_ATRAC
 - 0x064 = SCE_ERROR_FACILITY_ASF
 - 0x065 = SCE_ERROR_FACILITY_JPEG
 - 0x066 = SCE_ERROR_FACILITY_AVI
 - 0x067 = SCE_ERROR_FACILITY_MP3
 - 0x068 = SCE_ERROR_FACILITY_G729
 - 0x069 = SCE_ERROR_FACILITY_PNG
 - 0x06A = SCE_ERROR_FACILITY_AVPLAYER
 - 0x06B = SCE_ERROR_FACILITY_AACENC
 - 0x077 = SCE_ERROR_FACILITY_RUDP
 - 0x07F = SCE_ERROR_FACILITY_CODEC
 - 0x080 = SCE_ERROR_FACILITY_APPMGR
 - 0x081 = SCE_ERROR_FACILITY_ULT
 - 0x082 = SCE_ERROR_FACILITY_FIOS
 - 0x083 = SCE_ERROR_FACILITY_BASE64
 - 0x084 = SCE_ERROR_FACILITY_INIFILE
 - 0x085 = SCE_ERROR_FACILITY_XML
 - 0x086 = SCE_ERROR_FACILITY_AUDIOENC
 - 0x087 = SCE_ERROR_FACILITY_NPDRM
 - 0x088 = SCE_ERROR_FACILITY_PHYSICSEFFECTS
 - 0x089 = SCE_ERROR_FACILITY_SYSTEM_GESTURE
 - 0x08B = SCE_ERROR_FACILITY_FACE
 - 0x08C = SCE_ERROR_FACILITY_SMART
 - 0x090 = SCE_ERROR_FACILITY_SAMPLE_UTILITY
 - 0x091 = SCE_ERROR_FACILITY_NGS_QUICK_SYNTH
 - 0x092 = SCE_ERROR_FACILITY_JSON
 - 0x0EE-0x0EF = reserved for diag test
 - 0x0F0-0x0FF = reserved
 - 0x100 = SCE_ERROR_FACILITY_SCREAM
 - 0x101-0xFFF = reserved

Bits 15-0: Error code
    - The specific meaning varies depending on the facility code. Even if the error code value is the same, if the facility code is different, the meaning of the error code can vary.

0x800FXXXX

These are Secure Block error codes.

Name	Hex	Error code	Remarks
SCE_SBL_ERROR_COMMON_ESTACK (?)	0x800F0029	C1-6432-5	sceSblAuthMgrSetupAuthSegmentForKernel / sceSblAuthMgrAuthSegmentForKernel: Returned after a failed sceSblAuthMgrAuthHeaderForKernel (?)
SCE_SBL_ERROR_AM_EINVAL	0x800F0516	C1-6703-6	If modulemgr tried to decrypt the segment and decompress it, but an error occurred. Or an error coming from SceSblAuthMgr with low probability. Trying launch game in mamu mode.
SCE_SBL_ERROR_DEVACT_EINVAL (?)	0x800F0616	C1-6761-0	sceSblAuthMgrAuthHeaderForKernel: FW version mismatch (?). Failed due to different auth key for update_service_sm.
SCE_SBL_ERROR_AUTHMGR_ENOTINITIALIZED (?)	0x800F0B32	C1-7079-3	sceSblAuthMgrAuthHeaderForKernel: Invalid Media Type
unknown	0x800F0B33	C1-7080-5	Required system flags or inhibited system flags.
unknown	0x800F0B35	?	Some self attr/caps failed in syscall 6.

0x8010XXXX

These are VSH error codes.

VSH error codes seem use bits 15-8 as a «subfacility» field.

Name	Hex	Error code	Remarks
—	0x801000XX	—	SceBemp2sys error code
—	0x801001XX	—	—
—	0x801002XX	—	—
—	0x801003XX	—	—
—	0x801004XX	—	—
—	0x801005XX	—	—
—	0x801006XX	—	SceAppUtil/SceAppUtilExt error code
—	0x801007XX	—	SceIme error code
—	0x801008XX	—	SceAppSettings error code
—	0x801009XX	—	—
—	0x80100AXX	—	—
—	0x80100BXX	—	—
—	0x80100CXX	—	—
—	0x80100DXX	—	—
—	0x80100EXX	—	—
—	0x80100FXX	—	—
—	0x801010XX	—	SceActivityDb/SceLsdb error code
—	0x801011XX	—	—
—	0x801012XX	—	SceLibLocation/SceLibLocationExtension error code
—	0x801013XX	—	—
—	0x801014XX	—	—
—	0x801015XX	—	—
—	0x801016XX	—	SceImpl error code
—	0x801017XX	—	SceImpl error code
—	0x801018XX	—	SceShellUtil error code
—	0x801019XX	—	—
—	0x80101AXX	—	ScePhotoExport error code
—	0x80101BXX	—	—
—	0x80101CXX	—	—
—	0x80101DXX	—	—
—	0x80101EXX	—	—
—	0x80101FXX	—	—
—	0x801028XX	—	SceTelInitialCheck error code
—	0x80102AXX	—	SceTelInitialCheck error code
—	0x80102FXX	—	SceScreenShot error code
—	0x801031XX	—	SceDbutil error code
—	0x801034XX	—	SceAvContentHandler error code
—	0x801036XX	—	SceTriggerUtil error code
—	0x80103AXX	—	SceLibGameUpdate error code?
—	0x80103BXX	—	SceLibGameUpdate error code?
—	0x801040XX	—	SceLiveAreaUtil error code
—	0x801046XX	—	SceClipboard error code
—	0x801048XX	—	SceGameDataPlugin error code
—	0x801049XX	—	SceNearUtil error code
—	0x801052XX	—	SceShutterSound error code
—	0x801053XX	—	SceMusicExport error code
—	0x801054XX	—	SceVideoExport error code
—	0x801055XX	—	SceNearProfile error code
—	0x801056XX	—	SceHandwriting error code
—	0x801057XX	—	SceContentOperation error code
—	0x80105CXX	—	SceBackupRestore error code
—	0x80105DXX	—	SceDbSetup error code
—	0x80105EXX	—	SceDbRecovery error code
—	0x80105FXX	—	SceIduUpdate error code
—	0x801063XX	—	SceNotificationUtil error code
—	0x801065XX	—	SceBgAppUtil error code
—	0x80106AXX	—	SceEmailEngine error code
—	0x801077XX	—	SceDtcpIp error code
—	0x801078XX	—	—
—	0x801079XX	—	—
—	0x80107AXX	—	SceVideoSearchEmpr error code
—	0x80107BXX	—	—
—	0x80107CXX	—	—
—	0x80107DXX	—	—
—	0x80107EXX	—	SceNearDialogUtil error code
—	0x80107FXX	—	mail_api_for_local/mail_api_for_local_libc error code
—	0x801080XX	—	—
—	0x801081XX	—	SceOnlineStoragePlugin error code
—	0x801082XX	—	—
—	0x801083XX	—	SceLibMp4Recorder error code
—	0x801084XX	—	SceTeleportServer/SceTeleportClient error code
—	0x801085XX	—	SceGameCardInstallerPlugin error code

0x8055XXXX

These are NP error codes.

Name	Hex	Error code	Remarks
unknown	0x80550FD3	unknown	From SceNpCommerce2. Invalid np_env. (currently is «np» env)

0x8087XXXX

These are NpDrm error codes.

Name	Hex	Error code	Remarks
unknown	0x80870009	C0-9255-1	Doesn’t matching to device OpenPsid and act.dat/.rif OpenPsid

2020-10-02 — Video Games, Security, Anecdotes

Last revision: 2022-11-22

For about 2 years, I was not able to install any new software on my PlayStation Vita, for seemingly no reason. I could make new purchases from the PlayStation Store, but the download would always fail, and only on my Vita. No issues whatsoever with my PlayStation 3 nor my PlayStation 4, but for some bizarre reason the Vita would always fail. Even stranger, reinstalling local backups of deleted Vita software was working perfectly fine, but not when redownloading said software from the PlayStation Store again.

This is the story of how I resolved the issue, without resorting to hacking. (Spoiler alert: it’s Sony’s fault.)

The problem

Whenever I would attempt to download any purchased software from the PlayStation Store to my Vita, the following error would occur instead:

Error Code: NP-9968-2
Application: NPXS10002 (0b-000-000)
NAT Type: 2
System Software: 3.73
Message: An error has occurred.

Truly, the most helpful and descriptive error message ever.

Looking for solutions online

Sony provides a troubleshooting page where PlayStation error codes can be looked up for more information. Problem is, NP-9968-2 is not even listed there.

What was clear was that I was not alone with this issue, and I found multiple forum threads discussing the same issue I was experiencing. Every thread I found listed the working solution as… disabling multi-factor authentication of the associated PSN (PlayStation Network) account.

Yes, you read that right: if your PSN account is too secure, you can’t download your purchases. How did this got through quality assurance? And for those wondering, no, Sony never fixed this.

Well I’m glad for those people that they found a workaround, even if it’s a dumb one. Unfortunately, I never activated multi-factor authentication on my account in the first place, so that solution did not apply to me. So I kept looking.

The only other helpful and relevant thing that I found was a forum post on a Greek website detailing a bunch of Vita errors. I’m not sure what the original source is, but it seems to have been a backup of some Sony documentation, possibly an older version of the troubleshooting page I mentioned earlier.

In any case, my error was documented there, and this is what it said about it:

NP-9968-2
PSN Password is incorrect
Please confirm that your password is correct. If you still cannot sign in, please reset your password, and use the new password to sign in.

Unfortunately, I was able to sign out and sign back in with my account on my Vita just fine, so that solution was irrelevant.

As I couldn’t find anything, I tried to contact Sony’s customer support. Turns out, not only were they reluctant to help me at all since they had phased out support for the Vita despite continuing to release new games for it, but they also had no information about NP-9968-2!

Time to try something different.

Workaround attempt #1

In the past, I had purchased a digital version of the PSP (PlayStation Portable) game Dissidia 012[duodecim] Final Fantasy for my Vita. The game had a weird quirk however: it could not be directly downloaded on a Vita, even though the paid demo version, Dissidia Duodecim Prologus Final Fantasy, could.

The workaround? Download the game on a PlayStation 3, then transfer it to the Vita. And yes, the game works flawlessly after doing so, so it’s not a compatibility issue between the PSP and the Vita. You’d think someone would have fixed the problem by now, but no.

Does this workaround work in this case? Unfortunately, no. The download would work on the PlayStation 3, but the transfer to the Vita afterwards would fail with the same NP-9968-2 error. Dang.

Workaround attempt #2

As the error seemed to be related to the Vita’s DRM (Digital Rights Management), there was a possibility that my Vita activation with my PSN account got corrupted. As such, I tried deactivating and reactivating it.

Unexpectedly, attempting the deactivation also triggered error NP-9968-2!

Strangely, it was possible to attempt a Vita activation while it is already activated, so I also tried that, just in case. Once again, error NP-9968-2 stroke again!

At this point, I suspected that if some activation got corrupted, it had to be on Sony’s servers. Thankfully, it was possible to connect to a PSN account through their website and force a deactivation of all activated devices at once, with the limitation that this could only be performed once every 6 months. So I did. Except it only deactivated my PlayStation 4, not my other devices, and then I could not try again for 6 months.

I contacted Sony’s customer support again, but this time about this deactivation issue, as I figured this was an issue with their website and not with legacy devices. They sent me a form by email in order to validate my identity and make sure my request was legit before processing, which I had filled and submitted. However, my request was rejected without providing any reason. So I contacted Sony again, and since they could not easily get the reason of the rejection, they sent me another form. Same problem again. This happened 3 or 4 times in total.

At some point I insisted for the actual reason for the constant manual rejections, and finally got an answer after a day of delay: they thought the serial number I was providing was invalid.

It’s important to note at this point that the sticker with my Vita’s serial number printed on it actually fell off of it a long ago due to wear. As such, the serial number I was providing was the one returned by Windows upon plugging my Vita to my PC via USB and checking its properties, as I had previously validated that the numbers matched between the two. Because the printed version was formatted slightly differently however despite containing the exact same information, they had rejected it. Only after revealing this detail that they finally approved my request and went ahead with the manual mass deactivation, which was successful.

Unfortunately, error NP-9968-2 persisted after that.

Workaround attempt #3

As a last ditch effort, Sony’s customer service suggested formatting my Vita.

I was not interested attempting with a full format, because I had extremely low expectations of success, and because a failure would cause me to lose access to all of my digital content and saved data. Sure, I had a backup, but I had no way to know for sure whether said backup would still work after a format as I could not find any information as to whether this would trigger the DRM or not.

Still, I tried formatting everything that was not tied to digital content. As expected, it didn’t solve the issue.

The workaround that finally worked for me

Remember the strange error description about an incorrect password from that Greek forum post I mentioned earlier? Guess what: it’s actually relevant. In fact, it’s what led me to correctly guessing the actual working solution.

Turns out, the root cause of the error was that my password… was too strong. My randomly-generated password had a peculiar property that made it so that it was working perfectly fine for everything, including their website and all of my PlayStation devices, except for the very specific use case of installing new software on my Vita.

The peculiar problematic property of my password was… spaces.

As far as I can tell, due to a bug, attempting to activate a Vita or install new software on it while the associated PSN password has a space in it causes it to fail with error code NP-9968-2. I generated a new random password after excluding the space character, and suddenly my Vita started working fine again. Goodbye NP-9968-2, you will not be missed!

To add insult to injury, the one time I talked to a Sony customer support supervisor about this issue, he told me there was no way my random password could be relevant when I mentioned this idea during our call. It was.

I’m glad for the happy ending, but… urgh. This was frustrating.

Update 2022-05-18: I’m happy to report that the issue with unsupported password characters was finally fixed with system software update 3.74, about 1.5 years after reporting the root cause to Sony, and this despite being their first system software update for the Vita in more than 2.5 years! Note that if you still experience error code NP-9968-2 on your PlayStation Vita or PlayStation TV while being signed in to PSN, you may still need to disable multi-factor authentification.

Update 2022-11-22: I got an email report from Joshua Dunbar that they got the error on the latest system software update, but were able to resolve it after deactivating PlayStation Mobile from their device. They also noted that they did so while having their memory card removed from the system. While I cannot verify this information, you may want to try it out if you’re still experiencing this issue after trying the above.

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C2-9693-7
3G model error. Update the system software to resolve this issue.
If you have access to Wi-Fi, a PC, or a PS3 With an Internet connection, please take the SIM card out of Vita system.
Then restart the Vita system and update the system software by Wi-Fi, PC, or PS3. Turn OFF the system after the update and insert the SIM.
C0-10139-4
PSN connection error. This error can be caused by connecting to a free access point.
Try the following steps to resolve this error:
1. If you have other access points, please change to another one.
2. Open the router port.
3. Restart the application or the system.
4. If the error still occurs, please format the Vita system [Settings]>[Format]>[Restore the PS Vita System].
NP-10018-0
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
You must wait the duration of your suspension before you may access the PSN.
You will receive an email within 24 hours advising you how long your suspension will last.
NP-10019-1
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
You must wait the duration of your suspension before you may access the PSN.
You will receive an email within 24 hours advising you how long your suspension will last.
NP-2072-1
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
You must wait the duration of your suspension before you may access the PSN.
NP-2073-2
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
You must wait the duration of your suspension before you may access the PSN.
NP-2074-3
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
You must wait the duration of your suspension before you may access the PSN.
NP-2146-3
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
You must wait the duration of your suspension before you may access the PSN.
NP-2153-1
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
You must wait the duration of your suspension before you may access the PSN.
C2-11263-3
Connection failed
If you receive this error while your PS Vita is connected to a PS3, please update the PS3 to the latest system software.
If you receive this error while your PS Vita is connected to a computer, please update the Content Manager Assistant (CMA) to the most recent version.
NW-2029-3
Could not connect to the network.
If you are connected via Wi-Fi, please try the troubleshooting options below:
1. Check to see if the Router’s initial setting is done.
2. Check the Router’s cable and battery connection.
3. Move the Vita closer to the access point and try to connect connection closer.
4. On your Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if any of the following: IP address, DNS server, or Proxy settings have been set to «manual.» If so, try changing these settings to «automatic.»
If you are connected via 3G, please try the troubleshooting options below:
1.Please check the settings status at [Settings]>[Network]>[Mobile Network Settings]
2.Try internet connection test at [Settings]>[Network]>[Internet Connection Test]
C2-10999-8
Wi-Fi connection failed
1. Check to see if the Router’s initial setting is done.
2. Check the Router’s cable and battery connection.
3. Move the Vita closer to the access point and try to connect connection closer.
4. On your Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if any of the following: IP address, DNS server, or Proxy settings have been set to «manual.» If so, try changing these settings to «automatic.»
C2-13346-7
Wi-Fi connection failed
1. Check to see if the Router’s initial setting is done.
2. Check the Router’s cable and battery connection.
3. Move the Vita closer to the access point and try to connect connection closer.
4. On your Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if any of the following: IP address, DNS server, or Proxy settings have been set to «manual.» If so, try changing these settings to «automatic.»
5. If the security type of the access point is «WEP», confirm that the WEP key is correctly set.
C2-11000-2
Network connection failed
1. Check if the Router’s initial setting is done
2. Check if Router’s cable connection / battery is fine
3. Try connection closer to the access point
4. On Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the user has manually set IP address, DNS server, or Proxy settings although manual setting should not be done by user.
NW-9738-7
Temporal server error
1. Check to see if the Router’s initial setting is done.
2. Check the Router’s cable and battery connection.
3. Move the Vita closer to the access point and try to connect connection closer.
4. On your Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if any of the following: IP address, DNS server, or Proxy settings have been set to «manual.» If so, try changing these settings to «automatic.»
C2-13041-9
The connection to the server was lost during the connection test.
1. Check to see if the Router’s initial setting is done.
2. Check the Router’s cable and battery connection.
3. Move the Vita closer to the access point and try to connect connection closer.
4. On your Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if any of the following: IP address, DNS server, or Proxy settings have been set to «manual.» If so, try changing these settings to «automatic.»
NP-2077-6
You must sign in with the account that is linked with this PS Vita system.
Go to [Settings]>[PlayStation Network] and check that the online ID and sign-in ID(email address)
match what you are trying to use.
NP-2100-3
You must sign in with the account that is linked with this PS Vita system.
Go to [Settings]>[PlayStation Network] and check that the online ID and sign-in ID(email address)
match what you are trying to use.
NW-3152-1
Cannot find the Wi-Fi access point
1. Go to [Settings]>[Network]>Internet Connection status] and confirm that SSID is correct.
2. Please try connecting to Wi-Fi nearer the access point after checking the Access Point is turned ON.
3. Check the radio standard of Access Point and confirm that the PS Vita can use it.
C1-6545-0
Error during update
1. If this error occurs during initial settings, choose «No» at «Do you want use your account on the PS Vita system?»
2. Try updating again.
— If the error still occurs, please go to [Safe Mode]>[Update System Software], and then carry out update.
C0-12038-4
The PS3™ system has been disconnected.
1. Pull out and reinsert the USB cable.
2. If no connection is made, please restart both the PS3 and PS Vita.
C0-11269-9
The PS3™ system has been disconnected.
1. Pull out and reinsert the USB cable.
2. If no connection is made, please restart the CMA.
3. If the two devices still fail to connect, please restart the PC and Vita.
C0-11268-8
The PC has been disconnected.
1. Pull out and reinsert the USB cable.
2. If no connection is made, please restart the CMA.
3. If the two devices still fail to connect, please restart the PC and Vita.
NP-9522-8
Temporal server error
1. Restart the application.
2. If no connection is made, please restart the PS Vita system.
NP-10805-4
Application error
1. Restart the application.
2. If no connection is made, please restart the PS Vita system.
NW-3153-2
Network Security setting is incorrect.
When setting up the network, the wrong security type may have been chosen. Confirm if your network security is either WPA-TKIP or WEP, and check the correct type at setting [Settings]>[Network]>[Wi-Fi Settings]>Setting Display.
NW-3158-7
Network Security setting is incorrect.
When setting up the network, the wrong security type may have been chosen. Confirm if your network security is either WPA-TKIP or WEP, and check the correct type at setting [Settings]>[Network]>[Wi-Fi Settings]>Setting Display.
C0-12037-3
Could not connect to the PC.
Check that Content Manager Assistant is running on the PC. If Content Manager Assistant is running, an icon will be displayed in the notification area (task tray).
1. Pull out and reinsert the USB cable.
2. If no connection is made, please restart the CMA.
3. If the two devices still fail to connect, please restart the PC and Vita.
C0-12039-5
Could not connect to the PC.
Check that Content Manager Assistant is running on the PC. If Content Manager Assistant is running, an icon will be displayed in the notification area (task tray).
If Content Manager Assistant is not running, start the CMA. You should see a message on the computer the confirms the two devices are connected.
NP-2173-3
PSN connection error
Make sure both the PS3 and PS Vita are signed-in to PSN with the same account. Then, on the PS3 navigate to [Network]>[Remote Play] and confirm your user ID (email address) is shown on the Remote play display.
NW-2469-1
Network connection error
Confirm the PS Vita’s Network Settings, paying special attention to the IP address.
NP-9978-3
Activation error
System activation for this account is temporarily suspended. Please note: Users cannot activate any PSP, PS3 or PS Vita system using the same account more than 15 times in 24 hours.
Please try again in 1 week after the system lock has been lifted.
C0-9422-7
Activation error
System activation for this account is temporarily suspended. Please note: Users cannot activate any PSP, PS3 or PS Vita system using the same account more than 15 times in 24 hours.
Please try again in 1 week after the system lock has been lifted.
NW-2514-2
Network connection error
First, please confirm that the URL you’ve entered into the browser is correct. Then, please check following:
1. Verify that the router’s initial startup is done.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NP-2244-2
The connection to the server has been lost.
If you cannot connect to PlayStation®Network, check the status of PlayStation Network at the Sony Computer Entertainment website for your region.
NW-2305-0
The network connection has been lost.
If you received this error while playing a game, the game’s server is busy or under maintenance.
Check the game title’s website to see if there’s a notice of server maintenance.
If the error occurred during PSN sign-in, please try again. The server may be busy.
If the error still occurs continuously, please recheck your network connection settings.
NW-2030-5
Could not connect to the network.
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-9734-3
Domain Name System is not set.
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option. This type of connection may require a Proxy.
NW-9735-4
Connection timed out
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-9741-1
Connection failed
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-9742-2
Connection failed
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-9733-2
Domain Name System response is incorrect.
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-9736-5
Server error
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-9737-6
Server response is incorrect.
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-9740-0
Connection failed
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-8944-5
Connection timed out
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-5603-4
Could not connect to the server within the time limit.
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-9739-8
Connection failed
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NP-10040-5
Could not connect to the server within the time limit.
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NP-10041-6
Could not connect to the server within the time limit.
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NP-10042-7
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NP-10039-3
Could not connect to the server within the time limit.
1. Verify that the router has completed its initial startup.
2. Verify that the router’s cable and power connection are fine.
3. Try connecting closer to the access point.
4. On the PS Vita, go to [Settings]>[Network]>[Internet Connection Status] and see if the IP address, DNS server, or Proxy settings, have been set «manually.» If so, please try the «automatic» option.
NW-13348-9
Could not connect to the network by Wi-Fi
To troubleshoot this issue, first choose the option below that best matches the status of your network:
A. Other devices can use the Wi-Fi connection properly
B. Cannot use the network by any devices
If you chose A, please confirm that:
-Network connection ([Settings]>[Network]>[Wi-Fi Settings]) is properly set, using correct access point, security type and password.
If you chose B, please confirm that:
-The Access point is properly connected to the network cable.
-If the PS Vita previously succeeded in connecting to the Wi-Fi, confirm the network connection ([Settings]>[Network]>[Wi-Fi Settings]) has not been changed since last time you connected, and that it is still properly set.
NW-13347-8
Could not connect to the network. by Wi-Fi
To troubleshoot this issue, first choose the option below that best matches the status of your network:
A. Other devices can use the Wi-Fi connection properly
B. Cannot use the network by any devices
If you chose A, please confirm that:
-Network connection ([Settings]>[Network]>[Wi-Fi Settings]) is properly set, using correct access point, security type and password.
If you chose B, please confirm that:
-The Access point is properly connected to the network cable.
-If the PS Vita previously succeeded in connecting to the Wi-Fi, confirm the network connection ([Settings]>[Network]>[Wi-Fi Settings]) has not been changed since last time you connected, and that it is still properly set.
For both A and B , please confirm following if the error still occurs.
1. Verify that the initial router setup has been completed.
2. Verify that the router has no physical problems with its wiring.
3. Settings such as IP address/DNS server/proxy settings are not needed, so verify that they are not set on the PS Vita.
4. If the WEP AP security protocol is being used, verify that the WEP is correct.
NP-2068-6
The sign-in ID or password is not correct.
Please check that your Sign-In ID and password are correct, and retry. If you still cannot sign in, please reset your password, and use the new password to sign in.
NP-9968-2
PSN Password is incorrect
Please confirm that your password is correct. If you still cannot sign in, please reset your password, and use the new password to sign in.
C0-11270-1
Could not connect to the PS3™ system.
Please confirm that the PS3 is set as the same user as the PS Vita, and that it’s not using any application or playing game/music.
Then please connect the PS Vita to the PS3 using the USB cable.
C0-11025-9
Connection error
Please confirm that your PS Vita system is connected to the PS3 and choose «Update from PS3».
C0-11026-0
Connection error
Please confirm that your PS Vita system is connected to the PS3 and choose «Update from PS3».
C0-11264-4
PS3 is not updated to the latest version.
Please confirm that your PlayStation 3 has the most up-to-date software.
C0-11284-6
Network connection has failed while updating.
Please confirm that both the access point’s and PS Vita’s network settings are correct, and try to update the system again.
C0-12036-2
System update required
Please confirm that the PS Vita has the latest system software.
C3-4345-6
System software update error
Please go to [Safe Mode]>[Update System Software] and update the system software.
NP-2172-2
PS3 Remote Play connection error.
Please go to your PS3 and sign in to PSN. Then navigate to [Network]>[Remote Play]. Please confirm that your sign-in ID (email address) is shown on the display.
Then try Remote play from PS Vita.
C0-11024-8
Connection error
Please connect the PS Vita system to your computer and select «update by PC»
C0-13483-9
Setting Error
Please restart the system after it shuts down automatically. This may be caused by a hardware issue.
C2-13484-0
Setting Error
Please restart the system after it shuts down automatically. This may be caused by a hardware issue.
C2-13485-1
Setting Error
Please restart the system after it shuts down automatically. This may be caused by a hardware issue.
C2-13486-2
Setting Error
Please restart the system after it shuts down automatically. This may be caused by a hardware issue.
C2-13487-3
Setting Error
Please restart the system after it shuts down automatically. This may be caused by a hardware issue.
NP-8038-9
Network error
Please use the «hard» reset method (hold Power Button for more than 20 Sec, and then hold Power button for 5 sec until the system restarts)
NP-10007-8
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-10020-3
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-12046-3
This service is currently undergoing maintenance.
The server is under maintenance, please try again after a while.
NP-2062-0
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-2176-6
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-2178-8
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-2179-9
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-2181-2
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-9761-3
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-9763-5
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-9765-7
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-9766-8
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-9768-0
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-9769-1
Network is under maintenance.
The server is under maintenance, please try again after a while.
NP-9771-4
Network is under maintenance.
The server is under maintenance, please try again after a while.
NW-2465-7
The server is over capacity.
The server may be busy, please try again after a while.
NW-3156-5
Network connection error
Please move closer to the access point and try again.
NW-2442-2
Network connection error
Please try your connection again.
NW-2464-6
Server is very busy
Please wait and try your connect again later.
NW-2468-0
Can’t find the connection
Please try connecting again. If you’re unable to connect, wait a while and try again later.
NW-3155-4
Cannot connect to Wi-Fi access point
Please move closer to the Wi-Fi access point and try again.
C2-12828-1
Hang-up while using application.
Please try following:
1. Restart the application. If that fails, please restart the system.
2. Reformat the PS Vita system.
3. Delete the application’s saved data.
4. Reformat the memory card.
If the error continues to occur, please note the error code and the situation in which it occurs, and contact Consumer Services at 1-800-345-SONY (7669).
NP-8677-8
System software error
Please try following:
1. Please restart the application.
2. If that fails to resolve the error, restart the system.
If the error still occurs, please contact Consumer Services at 1-800-345 SONY (7669).
NW-8325-8
Internet connection — AOSS error
Please try the following:
1. Retry AOSS ([Settings]>[Network]>[Wi-Fi Settings]>{AOSS]).
2. Restart the application.
3. Restart the system.
If the error still occurs, your router may have a problem. Please contact your router’s manufacturer to resolve the issue.
NW-8321-4
Internet connection — AOSS error
Please try the following:
1. Retry AOSS ([Settings]>[Network]>[Wi-Fi Settings]>{AOSS]).
2. Restart the application.
3. Restart the system.
If the error still occurs, your router may have a problem. Please contact your router’s manufacturer to resolve the issue.
NW-8322-5
Internet connection — AOSS error
Please try the following:
1. Retry AOSS ([Settings]>[Network]>[Wi-Fi Settings]>{AOSS]).
2. Restart the application.
3. Restart the system.
If the error still occurs, your router may have a problem. Please contact your router’s manufacturer to resolve the issue.
NW-8323-6
Internet connection — AOSS error
Please try the following:
1. Retry AOSS ([Settings]>[Network]>[Wi-Fi Settings]>{AOSS]).
2. Restart the application.
3. Restart the system.
If the error still occurs, your router may have a problem. Please contact your router’s manufacturer to resolve the issue.
NW-8324-7
Internet connection — AOSS error
Please try the following:
1. Retry AOSS ([Settings]>[Network]>[Wi-Fi Settings]>{AOSS]).
2. Restart the application.
3. Restart the system.
If the error still occurs, your router may have a problem. Please contact your router’s manufacturer to resolve the issue.
NW-8328-1
Internet connection — AOSS error
Please try the following:
1. Retry AOSS ([Settings]>[Network]>[Wi-Fi Settings]>{AOSS]).
2. Restart the application.
3. Restart the system.
If the error still occurs, your router may have a problem. Please contact your router’s manufacturer to resolve the issue.
NW-8326-9
Internet connection — AOSS error
Please try the following:
1. Retry AOSS ([Settings]>[Network]>[Wi-Fi Settings]>{AOSS]).
2. Restart the application.
3. Restart the system.
If the error still occurs, your router may have a problem. Please contact your router’s manufacturer to resolve the issue.
NW-8327-0
Internet connection — AOSS error
Please try the following:
1. Retry AOSS ([Settings]>[Network]>[Wi-Fi Settings]>{AOSS]).
2. Restart the application.
3. Restart the system.
If the error still occurs, your router may have a problem. Please contact your router’s manufacturer to resolve the issue.
NW-8910-8
Internet connection — WPS error
Please try the following:
1. Retry WPS ([Settings]>[Network]>[Wi-Fi Settings]>[WPS]).
2. Restart the application.
3. Restart the system.
NW-8904-1
Internet connection -WPS error
Please try following:
1. Retry WPS ([Settings]>[Network]>[Wi-Fi Settings]>[WPS]).
2. Restart the application.
3. Restart the system.
NW-11909-0
The connection to the server has been lost during Standby mode.
Please try the network connection test at [settings] > [Network] > [network connection test]
NW-11484-8
Cannot connect to Wi-Fi access point
Please move nearer to the access point and try your connection again.
C3-10696-2
Downloaded file may be corrupted.
Please update to the latest system software, and then wait a short while before attempting to redownload the file.
NP-2061-9
PSN ended
PSN closed the connection.
C1-2741-4
Memory card or Vita card error
Gently pull out and reinsert the cards several times. If the error occurs again, please reformat the memory card, or clear the saved data off of the Vita card.
If the error still occurs, please contact Consumer Services at 1-800-345-SONY (7669).
C0-11019-2
Connection failed due to PC error.
Restart the computer and try the connection again. If this doesn’t solve the issue and you are simply trying to update the PS Vita system, please try updating via PS3 or Wi-Fi.
NP-9028-9
Could not connect to the server within the time limit.
1. Please restart your access point (wireless LAN router).
2. Restart your PS Vita system.
3. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
4. Contact your internet service provider to check the status of your internet connection.
5. Reset your access point, and then go to the home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details, refer to the access point’s instruction manual.
6. Update the access point firmware to the latest version. For details, refer to the access point’s instruction manual.
7. Go to the home screen and select [Settings] > [Network] > [Internet Connection Test] to check your internet connection status.
NP-5723-7
Network connection error
1. Please restart your access point (wireless LAN router).
2. Restart your PS Vita system.
3. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
4. Contact your internet service provider to check the status of your internet connection.
5. Reset your access point, and then go to the home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details, refer to the access point’s instruction manual.
6. Update the access point firmware to the latest version. For details, refer to the access point’s instruction manual.
7. Go to the home screen and select [Settings] > [Network] > [Internet Connection Test] to check your internet connection status.
C0-12035-1
Update Content Manager Assistant on your PC.
The most up-to-date version of Content Manager Assistant(CMA) is not installed on your computer. Please visit cma.dl.playstation.net/cma/ for the current version of the CMA.
NW-8942-3
Network error
Your local network may have caused this error. Please restart your access point (wireless LAN router).
Restart your PS Vita system.
If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
Contact your internet service provider to check the status of your internet connection.
Reset your access point, and then go to the home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details, refer to the access point’s instruction manual.
Update the access point firmware to the latest version. For details, refer to the access point’s instruction manual.
Go to the home screen and select [Settings] > [Network] > [Internet Connection Test] to check your internet connection status.
C0-11271-2
Could not connect to the PC. The database for the PS Vita system is being created on the PC.
The PC is not ready to connect to the PS Vita system. Please wait for a few minutes until the PC is ready.
NW-8856-7
Error Code/ Message
This error appears when you attempt to update the PS Vita’s system software using 3G. The PS Vita system cannot be updated using 3G. Please connect via Wi-Fi or to a PlayStation 3 or PC to update your PS Vita system.
NP-2180-1
No service
This service no longer available.
NP-9764-6
No service
This service no longer available.
NP-9767-9
No service
This service no longer available.
NP-9770-3
No service
This service no longer available.
NP-2177-7
No service
This service no longer available.
NP-10008-9
No service
This service no longer available.
NP-2244-2
Credit card authorization error.
There has been an error processing your credit card. Please try again after more than 72 hours.
This error might be a result of the PS Vita being unable to connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NP-2063-1
PlayStation®Network is busy.
Try again later
C2-7952-3
Setting error
Try a hard reset of your PS Vita and then update your system software: (hold the power button for more than 20 sec, and then restart the system by holding 5 sec again). Then go to [Safe Mode]>[Update System Software].
C2-7955-6
Flash File error
Try a hard reset of your PS Vita and then update your system software: (hold the power button for more than 20 sec, and then restart the system by holding 5 sec again). Then go to [Safe Mode]>[Update System Software].
C2-7969-1
Setting error
Try a hard reset of your PS Vita and then update your system software: (hold the power button for more than 20 sec, and then restart the system by holding 5 sec again). Then go to [Safe Mode]>[Update System Software].
C2-7970-3
Setting error
Try a hard reset of your PS Vita and then update your system software: (hold the power button for more than 20 sec, and then restart the system by holding 5 sec again). Then go to [Safe Mode]>[Update System Software].
C2-7971-4
Setting error
Try a hard reset of your PS Vita and then update your system software: (hold the power button for more than 20 sec, and then restart the system by holding 5 sec again). Then go to [Safe Mode]>[Update System Software].
NP-2117-1
System software is out of date.
Please update to the latest system software for the PS Vita.
NP-2118-2
Remote Play failure.
Please update to the latest system software for the PS Vita.
NW-10758-1
[Flight Mode] is on.
Turn the Flight mode OFF [Settings]>[Network]>[Flight mode].
NW-9237-1
[Flight Mode] is on.
Turn the Flight mode OFF [Settings]>[Network]>[Flight mode].
NW-9238-2
[Wi-Fi] is turned off.
Turn the Wi-Fi ON [Settings]>[Network]>[Wi-Fi Settings].
NW-10759-2
[Wi-Fi] is turned off.
Turn the Wi-Fi ON [Settings]>[Network]>[Wi-Fi Settings].
C2-11001-3
Network setting error
The current WEP key is incorrect. Please input the correct WEP key.
NW-8856-7
Error updating via 3G
This error appears when you attempt to update the PS Vita’s system software using 3G. The PS Vita system cannot be updated using 3G. Please connect via Wi-Fi or to a PlayStation 3 or PC to update your PS Vita system.
NW-8856-7
Error updating via 3G
This error appears when you attempt to update the PS Vita’s system software using 3G. The PS Vita system cannot be updated using 3G. Please connect via Wi-Fi or to a PlayStation 3 or PC to update your PS Vita system.
NP-2091-2
Sub-Account T.O.S. error
The network Terms of Service have been update and need to be accepted by the holder of the Master Account. Please ask the holder of the associated master account to help you sign in.＜Note to parent or guardian＞For the sub-account holder to sign in, you must accept the Terms of Service / User Agreement and Privacy Policy again using your master account.
C0-11024-8
The device connected device is not a PC.
You are attempting to use the «Update from PC» option while connected to a device other than a PC via a USB connection. Please connect to a computer and try again.
C0-11268-8
USB22
The PC-USB connection was unmounted.
An error occurred while the PC and the USB were connected, causing the connection to be canceled. Please disconnect and then reconnect the cable. If that doesn’t work, re-start the application that was in use. If that doesn’t work, try restarting the PC and the PS Vita system.
C0-11271-2
PC is creating a database
The PC is in a state in which it is unable to connect with the PS Vita via the USB cable. This typically occurs when the PC is creating a database of the contents of the PC to display on the Vita. This condition should correct itself in a short period of time, so please wait until the database is complete and try again.
C0-11269-9
Physical USB connection was lost.
An error occurred while the PlayStation 3 and the USB were connected, causing the connection to be canceled. Please disconnect and then reconnect the cable. If that doesn’t work, re-start the application that was in use. If that doesn’t work, try restarting the PS3 and the PS Vita system.
C0-12038-4
Content Manager Assistant has frozen.
Please disconnect and then reconnect the USB cable and then restart both the VITA and the PS3.
NP-2074-3
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
NP-2146-3
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
NP-2153-1
Access to the PlayStation®Network by this account has been banned or temporarily suspended.
If you receive this error message, your Sony Entertainment Network account has been suspended.
NP-5719-2
Could not connect to the server within the time limit.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NP-5722-6
Could not connect to the server within the time limit.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NP-5725-9
Could not connect to the server within the time limit.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NP-5741-7
The connection to the server has been lost.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NP-5742-8
Could not connect to the server within the time limit.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-9745-5
Could not connect to the server within the time limit.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NP-2139-5
The connection to the server has been lost.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NP-2239-6
The connection to the server has been lost.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-2305-0
Possible error during update. Incorrect response from server.
— If this error occurred within a game, then it means that the game’s server is down or busy and could not be connected to. Please check the game’s official website for more information.
— If the error occurred when signing in to PSN, try to sign in again.
— If the error occurred during an update or right after the update was sent out, the server may be busy. Please wait for a while and to then try again.
— If the error occurred at some other time, your Internet connection may be unstable. Please check your network connection and try again.
NP-2061-9
Notice that PSN is down.
PSN is currently down. Please try again later.
NP-2068-6
ID or password does not match registered information.
Please verify that your ID and password are correct and try again. If you still cannot sign in, you will need to reset your password.
NW-9734-3
The DSN server has not been set up.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-9733-2
Incorrect DNS response.
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-9736-5
The server requests an unsupported feature
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-9737-6
Incorrect server response
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-9740-0
The queried feature is not loaded
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-9739-8
The queried host name does not exist
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-9735-4
time out
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-9741-1
Query was refused
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NW-9742-2
The queried record does not exist
Please try the following:
1. Reset your router. Then go to the Home screen and select [Settings] > [Network] > [Wi-Fi Settings] to connect to the access point again. For details on how to reset your router, refer to the router’s instruction manual.
2. Update the router’s firmware to the latest version. For details, refer to the router’s instruction manual.
3. Contact your Internet Service Provider (ISP) to check the status of your Internet connection.
4. If you cannot connect to PlayStation®Network, check the status of PlayStation®Network at the Sony Computer Entertainment website for your region.
NP-2062-0
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-2176-6
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-2178-8
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-2179-9
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-2181-2
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-9761-3
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-9763-5
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-9765-7
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-9766-8
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-9768-0
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-9769-1
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
NP-9771-4
Unable to connect to the network.
Sorry, the network is currently undergoing maintenance. Please log in again later.
C0-11024-8
The connected device is not a PC.
You are attempting to use the «Update from PC» option while connected to a device other than a PC via a USB connection. Please connect to a computer and try again.
C2-13487-3
An error occurred with 3G when switching to Flight Mode.
The system will be shut down automatically. Please turn the system on again.
C2-13346-7
The system will be shut down automatically, Please turn the system on again (may be a hardware malfunction).
Verify that the initial router setup has been completed.
Verify that the router has no physical problems with its wiring.
Settings such as IP address/DNS server/proxy settings are not needed, so verify that they are not set on the PS Vita.
If the WEP AP security protocol is being used, verify that the WEP is correct.
C0-13483-9
The system will be shut down automatically, Please turn the system on again.
The system will be shut down automatically. Please turn the system on again.
C2-13484-0
Bluetooth Error
The Bluetooth driver returned an error. The system will be shut down automatically. Please turn the system on again.
C2-13485-1
WLAN Error
The WLAN driver returned an error. The system will be shut down automatically. Please turn the system on again.
NP-2172-2
The data for connecting t Remote Play has not been uploaded to the server from the PS3.
Make sure both the PS3 and PS Vita are signed-in to PSN with the same account. Then, on the PS3 navigate to [Network]>[Remote Play] and confirm your user ID (email address) is shown on the Remote play display.
NW-2464-6
The server may be busy.
Please try to connect again later.
NW-2468-0
No communication partner.
Please try to connect again later.
C3-4345-6
You cannot install a version of system software that is older than the one presently on the system.
Start up the system in safe mode and update the system software to the most up-to-date version.
NP-10805-4
Insufficient memory in application communication library.
Restart the application.
Restart the system.
C2-11000-2
NW connection error
Verify that the initial router setup has been completed.
Verify that the router has no physical problems with its wiring. The signal may be weak, so try connecting near the access point.
Settings such as IP address/DNS server/proxy settings are not needed, so verify that they are not set on the PS Vita.
C2-11001-3
An incorrect WEP key was entered.
Enter the correct WEP key.
C0-11019-2
There is a problem with the Content Manager Assistant.
Unplug the PS Vita from the PC, reboot the PC, and then reconnect the PS Vita. If you are attempting to update your PS Vita’s system software and are unable to do so via the PC, try updating via Wi-Fi or by connecting to a PlayStation 3.
C0-11264-4
PS3 version is not compatible with the MTP, or PS3 may not be able to launch MTP.
Verify that the PS3 version is 4.00 or later. Alternatively, display the XMB on the PS3 and verify that no other applications are being run.
NW-11484-8
Cannot connect to access point.
Problem with the signal environment or a problem with the access point phasing. Try again close to the access point.
NW-11909-0
Disconnect error
Connection error caused by the PS Vita going into standby mode.
NW-9738-7
Temporary server error. This occurs when the connection test results were «failed to obtain IP address/failed to connect to Internet»
Verify that the initial router setup has been completed.
Verify that the router has no physical problems with its wiring.
Settings such as IP address/DNS server/proxy settings are not needed, so verify that they are not set on the PS Vita.
C2-13041-9
The PS Vita was disconnected from the router during connection test.
Verify that the initial router setup has been completed.
Verify that the router has no physical problems with its wiring. The signal may be weak, so try connecting near the access point.
Settings such as IP address/DNS server/proxy settings are not needed, so verify that they are not set on the PS Vita.
C1-2741-4
Cannot launch memory card or Vita card application, cannot format, etc.
Gently pull out and reinsert the cards several times. If the error occurs again, please reformat the memory card, or clear the saved data off of the Vita card.
If the error still occurs, please contact Consumer Services at 1-800-345-SONY (7669).
NP-9978-3
You have exceeded allowed number of device activations.
You have attempted to change device activation 15 or more times within a 24 hour period. Device activation has been locked and this error will continue to occur. Wait a week or more until the lock is cleared and try again.
C0-11284-6
Cannot connect to network during update.
Re-check the access point settings and the PS Vita System Network Settings. If the error occurs even though the settings are correct, relay the details to CS so the cause can be investigated.
C2-12828-1
Hangs up during a game while the application is running. This is caused by invalid processing on the application side.
If this occurs even when the system is restored, the saved data is probably corrupted.
Please try following:
1. Restart the application. If that fails, please restart the system.
2. Reformat the PS Vita system.
3. Delete the application’s saved data.
4. Reformat the memory card.
If the error continues to occur, please note the error code and the situation in which it occurs, and contact Consumer Services at 1-800-345-SONY (7669).
NW-2465-7
Cannot connect to server. The connection was refused by the other party
The server may be experiencing high traffic. Please try to connect again later.
NP-2117-1
The PS Vita’s system software is out of date. There is a newer version available.
Update your PS Vita to the most recent system software.
NP-2118-2
Remote Play via the Internet failed to connect.
Update your PS Vita to the most recent system software.
C1-2858-3
PS Mini Error
PlayStation Plus members who purchased (or downloaded for free) PlayStation Minis through the PS Plus service are currently unable to play those Minis on their PS Vita. SCEA is aware of the issue and is working to resolve the issue as quickly as possible.
NW-10913-4
Game Update Error. This is occurs when trying to run a game patch update.
NW-10914-5
Game Update Error. This is occurs when trying to run a game patch update.
NW-10915-6
Game Update Error. This is occurs when trying to run a game patch update.
NW-10916-7
Game Update Error. This is occurs when trying to run a game patch update.
NW-10917-8
Game Update Error. This is occurs when trying to run a game patch update.
NW-10918-9
Server Connection Failed
The PS Vita is not connected to the Internet properly. This could be caused by wrong Internet settings or problems with your network.
Go to [Settings] > [Network] > [Internet Connection Test] to check your Internet connection.
NW-10919-0
Connection to proxy server failed
The PS Vita is not connected to the proxy server properly. This could be caused by wrong Internet settings or problems with your network.
Check your settings by going to [Settings] > [Network] > [Wi-Fi Settings] and check your SSID (Access point), then go to [Advanced Settings] and verify [Proxy Server]. Some network don’t need a Proxy Server, so you can leave it as «Do Not Use».
NW-10920-2
Connection to proxy server failed
The PS Vita is getting the wrong response from the server.
Go to [Settings] > [Network] > [Internet Connection Test] to check your Internet connection.
NW-10921-3
Issue with Game Patch
The PS Vita experienced a problem from the patch server.
Go to [Settings] > [Network] > [Internet Connection Test] to check your Internet connection.
NW-10922-4
Issue with Game Patch
The PS Vita experienced a problem from the patch server.
Go to [Settings] > [Network] > [Internet Connection Test] to check your Internet connection.
NW-10923-5
Issue with Game Update. This is occurs when trying to run a game patch update.
NW-10924-6
Issue with Game Update. This is occurs when trying to run a game patch update.
NW-10925-7
Issue with Game Update. This is occurs when trying to run a game patch update.
NW-10926-8
Issue with Game Update. This is occurs when trying to run a game patch update.

7. Открываем письмо.
8. Ждём 5-20 сек. после чего появляется это окно и продолжаем ждать, пока приложение не закоется. (Если вышла ошибка, то перезапускаем приложение)