Ошибка smb 031 537 - Ремонт и установка крупной бытовой техники

Windows 8 Windows 8 Enterprise Windows 8 Pro Windows Server 2012 Datacenter Windows Server 2012 Datacenter Windows Server 2012 Essentials Windows Server 2012 Foundation Windows Server 2012 Foundation Windows Server 2012 Standard Windows Server 2012 Standard Еще…Меньше

Введение

Данная статья содержит исправления для Windows 8 и Windows Server 2012, исправляющего коды ошибок блока сообщений сервера (SMB), которые отличаются от документации протокол SMB.

После установки этого исправления на сервере SMB возвращает различных кодов ошибок в одном из следующих сценариев в соответствии с документацией по протоколу SMB.

Сценарий 1

Если с компьютера-клиента SMB отправляет запрос, запросы для постоянного маркер, который имеет параметр времени ожидания подключения, возвращаются различных кодов ошибок.

Сценарий 2

У вас есть с компьютера-клиента SMB, отправляет запросы для постоянного дескриптор подключения. Тем не менее запрос не соответствует требованиям, указанным в документации по протоколу SMB.

Примечание. Дополнительные сведения о документации по протоколу SMB посетите следующий веб-узел корпорации Майкрософт:

Общие сведения о SMB версии 2 и 3

Решение

Сведения об исправлении

Существует исправление от корпорации Майкрософт. Однако данное исправление предназначено для устранения только проблемы, описанной в этой статье. Применяйте данное исправление только в тех системах, которые имеют данную проблему.

Если исправление доступно для скачивания, имеется раздел «Пакет исправлений доступен для скачивания» в верхней части этой статьи базы знаний. Если этого раздела нет, отправьте запрос в службу технической поддержки для получения исправления.

Примечание. Если наблюдаются другие проблемы или необходимо устранить неполадки, вам может понадобиться создать отдельный запрос на обслуживание. Стандартная оплата за поддержку будет взиматься только за дополнительные вопросы и проблемы, которые не соответствуют требованиям конкретного исправления. Полный список телефонов поддержки и обслуживания клиентов корпорации Майкрософт или создать отдельный запрос на обслуживание посетите следующий веб-узел корпорации Майкрософт:

http://support.microsoft.com/contactus/?ws=supportПримечание. В форме «Пакет исправлений доступен для скачивания» отображаются языки, для которых доступно исправление. Если нужный язык не отображается, значит исправление для данного языка отсутствует.

Предварительные условия

Для установки этого исправления необходимо наличие Windows Server 2012 и Windows 8.

Сведения о реестре

Для использования исправления из этого пакета нет необходимости вносить изменения в реестр.

Необходимость перезагрузки

После установки исправления компьютер необходимо перезагрузить.

Сведения о замене исправлений

Это исправление не заменяет ранее выпущенные исправления.

Глобальная версия этого исправления устанавливает файлы с атрибутами, указанными в приведенных ниже таблицах. Дата и время для файлов указаны в формате UTC. Дата и время для файлов на локальном компьютере отображаются в местном времени с вашим текущим смещением летнего времени (DST). Кроме того, при выполнении определенных операций с файлами, даты и время могут изменяться.

Примечания к сведениям о файле Windows 8 и Windows Server 2012Важно. Исправления для Windows Server 2012 и Windows 8 исправления включены в те же пакеты. Однако только «Windows 8» отображается на странице запрос исправления. Для получения пакета исправлений, который применяется к одной или обеих операционных систем, установите исправления, перечисленные в разделе «Windows 8» на странице. Всегда смотрите раздел «Информация в данной статье относится к следующим продуктам» статьи для определения фактических операционных систем, к которым применяется каждое исправление.

Файлы, относящиеся к определенному продукту, этапу разработки (RTM, SPn) и направлению поддержки (LDR, GDR) можно определить по номерам версий, как показано в следующей таблице.

Версия	Продукт	Контрольная точка	Направление поддержки
6.2.920 0.20 xxx	Windows Server 2012 и Windows 8	RTM	LDR

Файлы МАНИФЕСТА (.manifest) и MUM (.mum), устанавливаемые для каждой среды, указаны отдельно в разделе «Дополнительные «сведения о файлах для Windows Server 2012 и Windows 8. Файлы MUM и MANIFEST, а также связанные файлы каталога безопасности (CAT) чрезвычайно важны для поддержания состояния обновленных компонентов. Файлы каталога безопасности, для которых не перечислены атрибуты, подписаны цифровой подписью корпорации Майкрософт.

Для всех поддерживаемых версий Windows 8 для систем на базе x86

Имя файла	Версия файла	Размер файла	Дата	Время	Платформа
Srv2.sys	6.2.9200.20738	494,592	07-Jun-2013	02:52	x86

Для всех поддерживаемых версий x64 под управлением Windows 8 и Windows Server 2012

Имя файла	Версия файла	Размер файла	Дата	Время	Платформа
Resumekeyfilter.sys	6.2.9200.20738	336,128	08-Jun-2013	02:59	x64
Srv2.sys	6.2.9200.20738	619,520	07-Jun-2013	06:03	x64

Статус

Корпорация Майкрософт подтверждает, что это проблема продуктов Майкрософт, перечисленных в разделе «Относится к».

Дополнительные сведения

Для получения дополнительных сведений о терминологии обновлений программного обеспечения щелкните следующий номер статьи базы знаний Майкрософт:

Описание 824684 Стандартные термины, используемые при описании обновлений программных продуктов Майкрософт

Сведения о дополнительных файлах для Windows Server 2012 и Windows 8

Дополнительные файлы для всех поддерживаемых версий Windows 8 для систем на базе x86

Имя файла	X86_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.2.9200.20738_none_d75b5890e0d3e96d.manifest
Версия файла	Неприменимо
Размер файла	207,155
Дата (UTC)	07-Jun-2013
Время (UTC)	09:45
Платформа	Неприменимо

Дополнительные файлы для всех поддерживаемых версий x64 под управлением Windows 8 и Windows Server 2012

Имя файла	Amd64_microsoft-windows-resumekeyfilter_31bf3856ad364e35_6.2.9200.20738_none_74d5f0264e965987.manifest
Версия файла	Неприменимо
Размер файла	38,160
Дата (UTC)	08-Jun-2013
Время (UTC)	03:04
Платформа	Неприменимо

Имя файла	Amd64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.2.9200.20738_none_3379f41499315aa3.manifest
Версия файла	Неприменимо
Размер файла	207,159
Дата (UTC)	08-Jun-2013
Время (UTC)	03:04
Платформа	Неприменимо

Источник

BSD-ON:

BSD 4.1 — Main Drive Control

The Main Motor is not rotating at the specified speed.

Initial Actions

•

Power OFF/ON

•

Reload the Xero/Developer Cartridge

Procedure

Close the LH Cover and the Front Cover.

Execute

Component Control

[042-003 Main Motor ON]. The Main Motor can be heard.

Go to

BSD 4.1 — Main Drive Control

P/J408) and the Main Motor (

P205

and P204) for an open or short circuit. If OK replace

the Main Motor

(PL

3.2)

Check the installation of the Main Drive Assembly

Assembly is installed correctly.

Install the Main Drive Assembly correctly.

Check the wire between P/J407-9 and P205-8 for an open circuit or a short circuit

Main Drive

Control). The wires are conducting without an open circuit or a short circuit.

Repair the open circuit or short circuit.

Manually rotate the Main Motor rotor. It rotates smoothly.

Check for foreign substances that are interfering with operation or installation failure.

Foreign substances or installation failure are found.

Replace the Main Drive Assembly

Remove the foreign substances that are interfering with operation and correct the installa-

tion failure.

Replace the Main Drive Assembly

(PL

3.1) If the problem persists, replace the MCU PWB

18.2).

Initial Issue

WorkCentre 5335 Family Service Documentation

(PL

8.1) and the Fuser Unit

(PL

7.1).

and the wires between the MCU PWB (

P/J407

(PL 3.1

and

3.2). The

Main

(PL

3.1).

BUS Updated 12/2011

042-323 Drum Motor Failure RAP

BSD-ON:

BSD 9.5 Drum Drive Control

The Main Motor is not rotating at the specified speed.

Initial Actions

•

Power OFF/ON

•

Reload the Xero/Developer Cartridge

Procedure

Close the LH Cover and the Front Cover.

Execute

Component Control

and

Go to

BSD 9.5 Drum Drive Control

J408) and the Main Motor (

the Drum Motor

(PL

3.2)

Drive

Check the installation of the Main Drive Assembly

Assembly is installed correctly.

Install the Main Drive Assembly correctly.

(BSD 4.1 —

Check the wire between P/J407-1 and P/J207-8 for an open circuit or a short circuit

Drum Drive

Control). The wires are conducting without an open circuit or a short circuit.

Repair the open circuit or short circuit.

Manually rotate the Drum Motor rotor. It rotates smoothly.

Check for foreign substances that are interfering with operation or installation failure.

Foreign substances or installation failure are found.

Replace the Main Drive Assembly

Remove the foreign substances that are interfering with operation and correct the installa-

tion failure.

(PL

Replace the Main Drive Assembly

18.2).

07/2011

2-763

(PL

8.1) and the Fuser Unit

[042-001 Drum Motor ON]. The Drum Motor can be heard.

and the wires between the MCU PWB (

P/J202

and P/J207) for an open or short circuit. If OK replace

(PL 3.1

and

3.2). The

(PL

3.1).

(PL

3.1) If the problem persists, replace the MCU PWB

042-310, 042-323

(PL

7.1).

P/J407

and

Main

Drive

(BSD 9.5

(PL

Status Indicator RAPs

Современные копировальные аппараты Xerox отличаются качество, надежностью и «быстрым» стартом. Также у них существует множество особенностей, которые отличают их от принтеров других производителей. Например, используется тефлоновый вал, а не термопленка.

Однако избегать различных поломок и ошибок пока не удается ни одному устройству. К самым частым неисправностям у принтеров Xerox относятся: залипание или повреждение датчика бумаги, повреждение роликов подачи, часто требуется перепрошивка программного обеспечения.

Если у вас возникнут вопросы насчет того, как исправить код ошибки копировального аппарата Xerox, то вы можете обратиться к специалистам нашего сервисного центра.

Основные коды ошибок копировальных аппаратов Xerox и способы их устранения:

Коды ошибок Xerox 1012, 1012(RE)
Коды ошибок Xerox 1020
Коды ошибок Xerox 1025
Коды ошибок Xerox 1035
Коды ошибок Xerox 1038
Коды ошибок Xerox 2830
Коды ошибок Xerox 5011, 5012, 5014
Коды ошибок Xerox 5016, 5017, 5316, 5317
Коды ошибок Xerox 5018, 5028
Коды ошибок Xerox 5312, 5313, 5314
Коды ошибок Xerox 5318, 5320, 5322
Коды ошибок Xerox 5328
Коды ошибок Xerox 5330
Коды ошибок Xerox 5340, 5343
Коды ошибок Xerox 5345
Коды ошибок Xerox 5350, 5352
Коды ошибок Xerox 5355
Коды ошибок Xerox 5622
Коды ошибок Xerox XC520, 540, 560, 580

Xerox 1012, 1012(RE)

Код ошибки	Описание
E1	Jam between paper feed and fuser
E3	Jam in fuser
E5	Clam shell open
E6	Paper feed section cover is open
J1	Toner cartridge near empty
J3	Drum cartridge not seated properly
J7	Waste toner full (replace drum cartridge)
L6	Key counter out
L8	Exposure area overheat
U1	No clock pulse (drive problem)
U2	Scan problem
U3	Lens/mirror problem (RE model only)
U4	Heat problem
U8	Exposure lamp control circuit problem
E1	Jam between paper feed and fuser
E3	Jam in fuser
E5	Clam shell open
E6	Paper feed section cover is open
J1	Toner cartridge near empty
J3	Drum cartridge not seated properly
J7	Waste toner full (replace drum cartridge)
L6	Key counter out
L8	Exposure area overheat
U1	No clock pulse (drive problem)
U2	Scan problem
U3	Lens/mirror problem (RE model only)
U4	Heat problem
U8	Exposure lamp control circuit problem

Xerox 1020

Код ошибки	Описание
LL	Probable bad heater lamp

Xerox 1025

Код ошибки	Описание
A1	DF jam
C1	PF jam cass. 1
C2	PF jam cass. 2
C3	PF jam cass. 3
C9	Bypass jam
E1-1	Paper jam before exit switch
E1-2	Paper jam
E1-5	Paper jam
E1-6	Paper jam
E3-3	Paper jam at exit switch
E3-4	Paper jam at exit switch
E5	Front door open
F1	Collator jam
F5	Collator interlock
F8	No power to collator
F9	Collator bin home switch
J7	250 copies since toner waste was full
L5	Original cass. not present after clearing interrupt
L6	Key counter
L8	Platen glass too hot
U1	Main motor clock pulse
U2	Scan problem
U3-1	Lens problem
U4-1	Open thermistor
U4-2	Low temperature
U4-4	Temperature
U4-5	Main PWB
U6-1	Main PWB
U6-2	Main PWB
U6-3	Main board battery
U6-4	Initialization
U8	Exposure lamp

Xerox 1035

Код ошибки	Описание
A9	Scanner location
C1	Paper feed — upper cassette
C2	Paper feed — lower cassette
C9	Bypass jam
E5	Clam shell is open
L6	Key counter
U1	Off/On
U2	Optics
U4	Low fuser temperature

Xerox 1038

Код ошибки	Описание
A1	DF jam
C1	PF jam cass. 1
C2	PF jam cass. 2
C3	PF jam cass. 3
C9	Bypass jam
E1-1	Paper jam before exit switch
E1-2	Paper jam
E1-5	Paper jam
E1-6	Paper jam
E3-3	Paper jam at exit switch
E3-4	Paper jam at exit switch
E5	Front door open
F1	Collator jam
F5	Collator interlock
F8	No power to collator
F9	Collator bin home switch
J7	250 copies since toner waste was full
L5	Original cass. not present after clearing interrupt
L6	Key counter
L8	Platen glass too hot
U1	Main motor clock pulse
U2	Scan problem
U3-1	Lens problem
U4-1	Open thermistor
U4-2	Low temperature
U4-4	Temperature
U4-5	Main PWB
U6-1	Main PWB
U6-2	Main PWB
U6-3	Main board battery
U6-4	Initialization
U8	Exposure lamp

Xerox 2830

Код ошибки	Описание
A9	Scanner location
C1	Paper feed — upper cassette
C2	Paper feed — lower cassette
C9	Bypass jam
E5	Clam shell is open
E5	Clam shell open
L6	Key counter
U1	Off/On
U2	Optics
U4	Low fuser temperature

Xerox 5011, 5012, 5014

Код ошибки	Описание
C8	Bypass jam/no paper
C9	Bypass jam
E1	Jam
E3	Fuser jam
E5	Clamshell open
E6	PF section cover open
J1	Toner cartridge amost empty
J3	Copy cart (drum unit) missing/not seated right
J7	Copy cartridge has run 18,000 copies
J8	Copy cartridge. Improperly seated or possible only one of two fuses in the cartridge blew
L6	Key counter
L8	Exposure glass too hot
U1	Drive problem
U2	Scan problem
U3	Lens or mirror drive problem
U4	Fuser problem. Heat lamp, thermoswitch, SSR, thermistor
U6	Battery on main board
U8	Exposure lamp or exposure lamp circuit

Xerox 5016, 5017, 5316, 5317

Code	Description
A1-1	Document feeder feed jam
A1-2	Document feeder belt jam
A2-1	Document feeder exit jam
A2-2	Duplex jam
A3	DAD interlock
A5	Duplex and DAD right side interlock
A6	Copier jams after
A9	Document feed belt drive motor
C1-3	Top cassette misfeed
C2-3	Middle cassette misfeed
C3-3	Bottom cassette misfeed
C9-3	Bypass misfeed
E1-11 to E1-14	Paper jam in machine. Did not reach exit switch soon enough
E1-6	Paper path jam
E3-31 to E3-34	Exit switch jam
E3-6	Fuser jam
E5	Front door interlock
E6	Right side interlock or TTM interlock
F1	Sorter jam
F5	Sorter interlock
F8	Sorter board to copier main board communication problem
F9	Sorter bins

Xerox 5018, 5028

Code	Description
A1	Document is ADF
A1-8	Main board received reset signal
A2	ADF jams
A6, A7	ADF jams
A9	ADF jams
C1 — C4	Feed jam
C5-1 to C5-4	Jams in various areas
C5-2	Jams in various areas
C5-3	Jams in various areas
C5-4	Duplex jam
E0	Machine has reset
E1	Jam
E1-E0	Registration jam
E1-E5	Clamshell interlock
E1-E6	Right side interlock
E1-E7	Two tray interlock
E1-E8	Sorter interlock
E1-E9	Copy cartridge interlock
E2	Reset signal happened
E3	Jam
E4	Exit jam
E4-10	Exit jam
E4-5	Clamshell interlock
E4-6	Right side interlock
E4-7	Two tray interlock. Duplex interlock
E4-8	Sorter interlock
E4-9	Copy cartridge interlock
E5	Clamshell interlock
E6	Right side interlock
E7	Duplex interlock
E9	Copy cartridge interlock
F3-1	Sorter bin home switch
F3-2	Sorter cam switch
F3-3	Sorter cam switch
J1-1	Add toner
J1-2	Temporary low toner signal
J2-0	Replace copy cartridge
L2	2000 copies left on copy cartridge
L3	ADF to machine communication problem
L4 (flashing)	1000 copies left on fuser web
rr	Bad EPROM on main board
U0	Main board
U2	Scan problem
U2-1	Scan home
U3-00	Cam drive problem
U3-01	Cam movement slow
U3-04	Main board to duplex communication
U3-09	Cam problem
U3-12	Jogger problem
U3-19	Cam problem
U3-21	Cam problem
U3-23	Cam problem
U3-29	Cam problem
U3-32	Cam problem
U3-34	Cam problem
U3-39	Cam problem
U3-43	Cam problem
U3-45	Cam problem
U3-49	Cam problem
U3-54	Cam problem
U3-56	Cam problem
U3-59	Cam problem
U4-1	Fuser problem. Long warm up
U4-2	Low fuser temperature after warm up
U4-3	High fuser temperature
U4-4	Open fuser thermistor
U4-6	Replace fuser web
U4-7	Thermistor signal problem
U7-1	Copy cartridge belt drive problem
U9-3	Exposure lamp problem
U9-4	Toner motor
U9-5	Problem in warm up

Xerox 5312, 5313, 5314

Код ошибки	Описание
C1	Upper paper feed problem. Did not reach feed sensor
C2	Lower paper feed problem. Did not reach feed sensor
E1	Exit jam. Paper did not reach exit sensor
E3	Exit jam. Paper still on exit sensor
J1	Add toner
J3	Copy cartridge (drum unit) not installed
J7	Copy cartridge (drum unit) must be replaced
J8	Copy cartridge (drum unit) problem
L6	Problem with an accessory. Installed but not initialized
U1	Drive problem. Main motor, gear etc.
U2	Scan problem
U3	Main board dip switches wrong. Lens drive problem
U4	Fuser problem. Heat lamp, thermal switch, overheat, thermistor.
U6	EPROM error
U8	Auto exposure sensor. No exposure lamp or weak lamp

Xerox 5318, 5320, 5322

Code	Description
A1-11	Original ready switch
A1-12	Feed sensor
A1-1 to A1-32	All indicate a paper path problem, etc. in the ADF
A1-21	Original ready switch and document registration sensor or both the document feed sensor and document registration sensor
A1-22	ADF registration sensor
A1-23	Original did not reach ADF registration sensor quickly enough
A1-24	ADF sensor stuck down too long
A1-25	ADF sensor actuated at the wrong time during single sheet feed
A1-26	ADF sensor not actuated quickly enough in sheet feed mode
A1-31	In reverse, ADF sensor is not actuated soon enough
A1-32	In reverse, ADF sensor is actuated too long
A2	ADF exit problems
A2-1	Original ready sensor and ADF exit switch are actuated or ADF feed in sensor and ADF exit switch are both actuated
A2-2	ADF exit switch
A2-3	ADF exit switch is not actuated on time
A3	Irregular size documents
A3-1	Wrong size original sensed in 1:1 mode
A3-2	Wrong size original sensed in the 2:1 mode
A5	ADF interlock
A5	ADF interlock
A6	ADF single sheet document reset.
A6-1	Reset original
A6-2	Reset sheet feeder
A7	Document cover interlock
A8	ADF exit interlock
C1	Tray 1 jam
C1-2	Paper feed problem in tray 1
C1-3	Paper does not reach registration
C2	Tray 2 jam
C3	Tray 3 jam
C3-1	Paper feed problem from tray 3
C3-2	Paper feed problem from tray 3
C3-3	Paper feed problem from tray 1
C6-1	Duplex paper feed problem
C6-2	Duplex and/or tray 1 paper feed problem
C6-3	Paper feed problem from tray 1
C7-1	Paper feed problem from HCF
C7-2	Paper feed problem from HCF on tray 1
C7-3	Paper feed problem from tray 1
C8	Paper stays in tray or duplex or HCF
C8-1	Paper on tray 1 feed sensor
C8-2	Paper on tray 2 feed sensor
C8-3	Paper on tray 3 feed sensor
C8-4	Paper on HCF feed sensor
C8-5	Paper in duplex section
C9	Bypass feed problem
C9-3	Paper from bypass did not reach registration sensor quickly enough
E1-10 to E1-25	Internal jam
E1-6	Paper on registration sensor
E2	Reset signal happened. Might read E-2 something else.
E3-30 to E4-14	Exit jam
E3-30 to E3-35	Exit switch actuated too long
E3-6	Exit jam
E3-6	Paper on exit switch
E4-10 to E4-14	Inverter sensor not actuated.
E4-10 to E4-45	Paper did not reach inverter switch soon enough
E4-15	Inverter sensor
E4-40 to E4-45	Duplex entry sensor
E4-6	Paper on inverter switch
E4-6	Inverter sensor
E5	Front door interlock
E6-1	Tray 1 interlock
E6-2	2 tray or duplex interlock
E6-3	HCF interlock
E7-2	Duplex inverter interlock
E7-3	Duplex interlock
E8-10 to E8-15	Paper on duplex feed sensor is not actuated soon enough
E8-6	Paper in duplex
E8-6 to E8-15	Duplex entry sensor
F1-1	Paper did not reach sorter
F1-2	Paper stayed on sorter feed sensor
F1-6	Sorter exit sensor
F3	Paper size not available for sort/stack
F5	Sorter interlock
H2-1	Communication problem between main board and duplex board
H2-2	Side guard sensor problem
H3-1	Communication problem between main board and HCF
H3-2	Upper limit sensor problem on HCF
H6-1	ADF size sensor
H6-2	ADF nudgeer sensor
H6-3	Belt drive motor does not have 24 volts. Black toner is empty, but 100 copies have been run without changing toner
J1	Black toner is empty, but 100 copies have been run without changing toner
J3	Replace copy cartridge
J3	No copy cartridge (drum unit)
J7	Copy cartrige must be replaced
J8-1	Wrong copy cartridge installed
J8-2	Copy cartridge EEPROM must be changed
L6	Auditron or other counter problem
L6	Key counter not installed
L8	Platen glass temperature is too high
L9	Communication problem between interimage erase/edge lamps and main board
U1-1	Main motor drive problem
U2-1	Scan home problem
U2-1 to U2-4	Scan home sensor
U2-2	Scan home problem or optics problem
U2-3, U2-4	Scan home problem
U3-1	Lens sensor problem
U4-1	Fuser thermistor open
U4-2	Fuser did not warm up properly
U4-3	Fuser temperature too high
U4-4	Fuser problem. Staying on too long
U4-6	High fuser temperature
U5-1	Sorter bin home switch not activated
U5-2	Sorter bin home switch stayed actuated
U5-3	Sorter bin home switch
U5-4	Sorter bin home switch
U6-1	ROM problem
U6-2	RAM problem
U6-3	Low battery
U6-4	Incorrect value in NVM. Reinitialize main board with code 20-96
U8-1	Exposure lamp problem
U8-2	Communication problem main board and exposure board
U8-3	Exposure lamp or exposure lamp board problem
U8-4 to U8-6	Problem with exposure lamp, lamp sensor, lamp board

Xerox 5328

Code	Description
A1	Document in ADF
A1-8	Main board received reset signal
A2	ADF jams
A6	ADF registration jam
A7	ADF interlock
A9	Tray 1 jam
C1	Tray 2 jam
C2	Tray 3 jam
C3	Bypass feed jams
C4	Machine has reset
E1	Jam
E1-5	Clamshell interlock
E1-6	Right side interlock
E1-7	Two tray interlock, or duplex interlock
E1-8	Sorter interlock
E1-9	Copy cartridge interlock
E1 or E1-0	Registration jam
E2	Reset signal happened
E3	Jam in transfer area
E4	Exit jam
E4-0	Exit jam
E4-5	Clamshell interlock
E4-6	Right side interlock
E4-7	Two tray interlock
E4-8	Sorter interlock
E4-9	Copy cartridge interlock
E5	Clamshell interlock
E6	Right side interlock
E9	Copy cartridge interlock
F3-1	Sorter bin home switch
F3-2	Sorter cam switch
F3-3	Sorter cam switch
F5	Sorter interlock
J1-1	Add toner
J1-2	Temporary low toner signal
J2-1, J2-2	Replace copy cartridge
J5, J6	ADF to machine communications problem
L2	2000 copies left on cartridge
L3	ADF to machine communications problem
L4	(flashing) 1000 copier left on fuser web
L6	Auditron or other counter problem
LL	Main board. Try simulation 1.1 to initialize
rc	Wrong operation panel installed
rr	Bad EPROM on main board. Try 1.1
U0	Main board
U2	Scan problem
U2-1	Scan home
U2-2	Scan home or scan encoder
U2-4	Scan home or scan dual page sensor
U2-7	Scan home
U4-1	Fuser problem. Long warm up
U4-2	Low fuser temperature after warm up
U4-3	High fuser temperature
U4-4	Open fuser thermistor
U4-6	Replace fuser web.
U4-7	Thermistor signal problem
U7-1	Copy cartridge belt drive problem
U9-3	Exposure lamp problem
U9-4	Toner motor
U9-5	Problem in warm-up

Xerox 5330

Code	Description
A1-1 to A1-32	All indicate a paper path problem, etc. in the ADF.
A2	ADF exit problems
A3	Irregular size documents
A5	ADF interlock
A6	ADF single sheet document reset.
A7	Platen interlock
A8	ADF exit interlock
C1	Tray 1 jam
C2	Tray 2 jam
C3	Tray 3 jam
C6-1, C6-2	Jams related to duplex
C6-3	Registration sensor, re tray 1
C7-1, C7-2	HCF feed problems
C7-3	Tray 1 feed problem
C8	Paper stays in tray or duplex or HCF
C9	Bypass feed problem
E1-10 to E1-25	Internal jam
E1-6	Paper on registration sensor
E2	Reset signal happened. Might read E-2 something else.
E3-30 to E4-14	Exit jam
E3-6	Exit jam
E4-10 to E4-14	Inverter sensor not actuated.
E4-15	Inverter sensor
E4-40 to E4-45	Duplex entry sensor
E4-6	Inverter sensor
E5	Front door interlock
E6-1	Tray 1 interlock
E6-2	2 tray or duplex interlock
E6-3	HCF interlock
E7-2, E7-3	Duplex interlock
E8-6 to E8-15	Duplex entry sensor
F1-1	Sorter entry sensor
F1-6	Sorter exit sensor
F3	Paper size not available for sort/stack
F5	Sorter interlock
J1	Add toner
J3	Replace copy cartridge
J7	Replace copy cartridge
J8-1	Wrong copy cartridge installed
J8-2	Copy cartridge EEPROM
L6	Auditron or other counter problem
L8	Platen glass temperature is too high
L9	Communication problem between interimage erase/edge lamps and main board
U1-1	Main motor drive problem
U2-1 to U2-4	Scan home sensor
U3-1	Lens sensor
U4-1	Open fuser thermistor
U4-2	Fuser did not warm up properly
U4-3	Fuser temperature too high
U4-4	Fuser problem. Staying on too long
U4-6	High fuser temperature
U5-1	Sorter bin home switch not activated
U5-2	Sorter bin home switch stayed actuated
U5-3	Sorter bin home switch
U5-4	Sorter bin home switch
U6-1	ROM problem
U6-2	RAM problem
U6-3	Low battery
U6-4	Incorrect value in NVM. Reinitialize main board with code 20-96
U8-1 to U8-6	Problem with exposure lamp, lamp sensor, lamp board

Xerox 5340, 5343

Code	Description
00-009; 030 to 033	A door was opened while paper was being fed
00-047	Paper in duplex
00-1	Auditron
00-2	Diagnostic error
00-3	Faults error
00-4	Ric error
00-5	Job manager system error
00-6	LLM interface
00-7	Standby error
00-8	Communications error
00-9	Xerographic error
01-300	Front interlock
01-310	Right upper interlock
01-315	Left upper interlock
01-320	Left lower interlock
01-325	Fuser interlock
02-910	Key counter missing
02-920	Wrong combination of accessories
03-321, 322, 326, 327	LLM to ISIL communications problems
03-328	IOT communications problem with duplex or tray 4
03-330	IOT communications problems with HCF
03-335, 03-336	LLM communications problems with edit
03-340	NVM memory
03-341, 03-347	Communications problems between IOT and sorter
03-350, 03-354	Communications problem with LLM and user interface
03-363, 03-364	Communications problem between LLM & optics
03-370, 03-373	Communications problem between LLM & DADF
03-380, 384
03-416, 03-422	RAM memory problem
03-424, 426	NVM memory problem
03-430, 432	Billing problem
03-439	GRAIB communications problem
03-440	RIC communications problem
03-441	RIC NVM problem
03-442	Modem
03-443, 03-458	RIC problems
03-460	Serial communications processor problem
04-300	Main motor or drive problem
05-100, 05-108	DADF registration sensor
05-110	DADF exit sensor
05-115, 120	DADF jams
05-305	DADF document drive
05-310, 312	DADF document sensor
05-316	DADF registration sensor jam
05-325	DADF exit sensor
05-335, 341, 345	DADF interlock switches
06-300, 06-310	Scan problems
06-315	Scan drive
06-320A, 320B, 320C, 325	Scan problem
06-330	Lens drive
06-340	Exposure control problem
06-342	LLM CPU problem
06-344, 06-350	Exposure cvontrol problem
06-352	IOT CPU problem
07-300, 315, 330, 345	Tray faults
07-360, 07-370	HCF problems
07-375, 380A, 380B	Duplex problems
08-100, 08-110	Feed problems. Lead edge of copy paper is late getting to feed sensor of tray 1
08-115, 08-162	Feed problem. Lead edge of copy paper is late getting to registration sensor
08-165	Paper jam at registration sensor
08-310, 08-370	Paper at a sensor when power is turned on
08-330	DADF nudger sensor
08-380	Registration side to side problem with home position
08-390	Nip
09-300	Copy cartridge finished (drum unit)
09-310	Add black toner Add color toner
09-320	Add color toner
09-330	Wrong copy cartridge (wrong drum unit)
09-340	Drum cartridge not installed properly
09-350	Waste toner full
100	A fault has occurred
10-100	Exit jam
10-105	Exit jam
10-110	Vertical sensor jam
10-120, 122, 125	Duplex jam
10-150, 155	Too much or not enough paper in duplex tray
10-300	Fuser thermistor
10-302	Low fuser temperature
10-304	Bad fuser temp
10-308	High fuser temperature or open thermistor
10-310	High fuser temperature
10-312	Fuser not up to temperature after energy save
10-314	Fuser problem
10-320	Fuser web finished
10-330, 335, 340	Exit switch, vertical sensor switch actuated when power is turned on
11-100, 11-116	Sorter jam
11-150, 11-176	Sorter auto stapler jam
11-310, 314, 316	Sorter interlock
11-325A, B, C, D, E, F, G	Sorter index
11-352, 354, 356	Sorter auto stapler interlocks
11-365A, B, C, D, E	Sorter auto stapler bin
11-370, 371, 372A, 373A, 373B, 374	Sorter auto stapler staple failure, staple home problem or tamper home problem
11-385A, 385B, 390A,B,C,D,E, 396A	Sorter auto stapler staple failure, staple home problem or tamper home problem
301	Fuser web must be replaced
302	Copy cartridge (drum unit) must be replaced
501	Tray 1 must be rebuilt
502	Tray 2 must be rebuilt
503	Tray 3 must be rebuilt
504	Tray 4 must be rebuilt
505	HCF must be rebuilt
506	Bypass must be rebuilt
507	Duplex unit must be rebuilt
508	Replace black developer
509	Replace red developer
510	Replace green developer
512	Replace brown developer
513	Copy cartridge (drum unit) will need replacing soon
514	Fuser web will need replacing soon
515	DADF belt should be replaced
516	DADF feed rollers should be replaced
517	Replace exposure lamp
518	Replace suction filter
519	Replace ozone filter
520	Replace optics filter
521	Replace particle filter
522	Replace upper fuser roller
523	Replace fuser pawls
524	Replace pressure roller
525	Replace pressure roller pawls
900-905	Key operator calls

Xerox 5345

Код ошибки	Описание
01-01	Frequency monitoring and zero cross problem
01-02	Interlock
01-03	AC power problem
01-04	Finisher interlock
01-05	24v problem
03-01	Optics to main board communication problem
03-02	Software reset problem
03-03	Could be punched holes in the lead edge of the original
03-04	Software problem
03-06	Low battery
03-07	NVM not initialized or is missing or defective
03-17	Communication problem between main board and finisher board
03-18	Initializes one NVM counter to agree to others
03-19	All three NVM counter to agree with others
03-20	Main board/interface board problems
03-21	Problem with RIC NVM
03-22	RIC modem problem
03-23	RIC real time clock failure.
03-25	RIC NVM problem or not initialized
03-27	NVM problem
03-28	Watchdog software problem
03-29	Microprocessor crystal not at correct frequency
03-30	No software response from finisher after 20 seconds have elapsed
06-01	Lens did not reach 1.1 position
06-02	1/2 rate scanner problem
06-03	Scan home problem
06-04	Scan home problem
06-05	Scan home problem
06-06	Scan encoder
06-07	Scan encoder
06-08	Scan drive boost
06-09	Scan encoder
06-11	Scan encoder pulse phases
06-12	Insufficient scan damping
07-01	Duplex tray not home during duplexing
07-02	Tray 2 not home when selected
07-13	Tray 2 height sensor problem
07-15	Tray 2 empty
07-16	Tray 1 door open
07-18	Tray 1 stack sensor
07-22	Tray 1 empty
07-26	Tray 1 bypass switch actuated too long
07-27	Tray 1 bypass switch deactuated too early
07-30	Paper in duplex
07-31	Paper in duplex
07-32	Duplex tray empty, when paper should be there
08-10	Paper did not reach tray 2 input tray sensor
08-11	Paper did not reach duplex input sensor
08-12	Paper did not reach tray 1
08-14	Paper did not leave tray 2 input sensor quickly enough
08-18	Trail edge did not reach tray 2 input sensor quickly enough
08-19	Trail edge did not reach tray 1 input sensor quickly enough
08-20	Paper in duplex
08-21	Paper in tray 2 input
08-22	Paper in tray 2 or duplex at wrong time
08-23	Paper at tray 1 input at wrong time
08-24	Paper in tray 1 at wrong time
08-28	Upper and lower nips problem
09-08	Low toner condition
09-12	Drum signals are out of range
09-13	Unstable drum patch readings
09-15	Patch is too dark
09-16	Patch is too light
09-17	Open toner container access cover
09-18	Low toner level
09-21	Low toner sensor disconnected
09-22	Low toner condition, even after machine has been theoretically, adding toner
10-02	Low fuser temperature
10-03	High fuser temperature
10-06	Paper did not reach out put switch
10-07	Paper stayed on output switch
10-10	Paper did not reach decurler sensor
10-11	Paper did not reach decurler sensor
10-12	Paper on decurler sensor
10-13	Paper did not reach duplex entry sensor in time
10-14	Paper did not reach duplex entry sensor in time
10-15	Paper on entry sensor at wrong time
10-17	Fuser temperature is too high and fuser relay has deactuated
12-01	Paper at finisher input sensor
12-02	Paper did not reach finisher
12-03	Paper reached finisher too soon
12-05	Paper at stapler
12-06	Paper at stapler
12-07	Paper did not reach stapler
12-08	Paper did not reach stapler
12-10	Complied motor not working properly
12-15	Eject motor problem and/or eject encoder
12-20	Stacker motor problem
12-21	Stacker interlock
12-22	Stacker bottom sensor
12-23	Stacker bottom sensor
12-24	Stacker bottom sensor senses full
12-25	Stack height sensor
12-26	Stack height sensor
12-27	Stack height sensor
12-30	Offset home sensor
12-31	Offset home sensor
12-32	OCT switch
12-35	Eject nip carriage
12-36	Eject cam interlock
12-37	Eject nip carriage open timing
12-38	Eject cam interlock
12-40	Tamper motor
12-41	Tamper home problem
12-42	Tamper home sensor
12-43	Staple load sensor
12-44	Tamper home sensor
12-45	Tamper home sensor
12-50	Low on staples
12-51	Stapler home sensor
12-52	Stapler home sensor
12-53	Eject cam interlock
33-37	Too few documents
55-01	RDH interlock switch open during use
55-04	Paper on bypass sensor
55-05	Paper at vacuum timing sensor
55-06	Paper on output sensor
55-10	No paper reached S31
55-20	Paper did not leave S31 at correct time
55-24	Set counter arm problem
55-25	Documents in input tray not detected
55-27	Lead edge did not reach S35 at correct time
55-2955-30	Trail edge did not reach S35 at correct time
55-31	S32, ADF registration sensor did not see paper at correct time
55-32	S32 did not see trail edge at correct time
55-33	S36 One too many documents
55-36	One too many documents
55-39	Hole count problem on document feeder belt
55-40	Document belt travel problem
55-41	Document belt mistracking or skewing
55-45	Paper at inverter sensor
55-47	Inverter sensor did not see paper lead edge at correct time
55-49	More than 50 sheets in input tray
55-50	Right side interlock
55-51	Left side interlock
55-55	Document on glass
93-93	NVM has to be initialized after new software installed

Xerox 5350, 5352

Code	Description
00-009, 030, 031, 032, 033	A door was opened while paper was being fed
00-047	Paper in duplex
00-1	Auditron
00-2	Diagnostic error
00-3	Faults error
00-4	Ric error
00-5	Job manager system error
00-6	LLM interface
00-7	Standby error
00-8	Communications error
00-9	Xerographic error
01-300	Front interlock
01-310	Right upper interlock
01-315	Left upper interlock
01-320	Left lower interlock
01-325	Fuser interlock
02-910	Key counter missing
02-920	Wrong combination of accessories
03-321, 322, 326, 327	LLM to ISIL communications problems
03-328	IOT communications problem with duplex or tray 4
03-330	IOT communications problems with HCF
03-335, 336	LLM communications problems with edit
03-340	NVM memory
03-341-347	Communications problems between IOT and sorter
03-350-354	Communications problem with LLM and user interface
03-363, 364	Communications problem between LLM & optics
03-370-03-373	Communications problem between LLM & DADF
03-380, 384
03-416-422	RAM memory problem
03-424, 426	NVM memory problem
03-430, 432	Billing problem
03-439	GRAIB communications problem
03-440	RIC communications problem
03-441	RIC NVM problem
03-442	Modem
03-443-458	RIC problems
03-460	Serial communications processor problem
04-300	Main motor or drive problem
05-100-108	DADF registration sensor
05-110	DADF exit sensor
05-115, 120	DADF jams
05-305	DADF document drive
05-310, 312	DADF document sensor
05-316	DADF registration sensor jam
05-325	DADF exit sensor
05-335, 341, 345	DADF interlock switches
06-300-310	Scan problems
06-315	Scan drive
06-320A, 320B, 320C, 325	Scan problem
06-330	Lens drive
06-340	Exposure control problem
06-342	LLM CPU problem
06-344-350	Exposure cvontrol problem
06-352	IOT CPU problem
07-300, 315, 330, 345	Tray faults
07-360-370	HCF problems
07-375, 380A, 380B	Duplex problems
08-100-110	Feed problems. Lead edge of copy paper is late getting to feed sensor of tray 1
08-115-162	Feed problem. Lead edge of copy paper is late getting to registration sensor
08-165	Paper jam at registration sensor
08-310-370	Paper at a sensor when power is turned on
08-330	DADF nudger sensor
08-380	Registration side to side problem with home position
08-390	Nip
09-300	Copy cartridge finished (drum unit)
09-310	Add black toner Add color toner
09-320	Add color toner
09-330	Wrong copy cartridge (wrong drum unit)
09-340	Drum cartridge not installed properly
09-350	Waste toner full
100	A fault has occurred
10-100	Exit jam
10-105	Exit jam
10-110	Vertical sensor jam
10-120, 122, 125	Duplex jam
10-150, 155	Too much or not enough paper in duplex tray
10-300	Fuser thermistor
10-302	Low fuser temperature
10-304	Bad fuser temp
10-308	High fuser temperature or open thermistor
10-310	High fuser temperature
10-312	Fuser not up to temperature after energy save
10-314	Fuser problem
10-320	Fuser web finished
10-330, 335, 340	Exit switch, vertical sensor switch actuated when power is turned on
11-100-116	Sorter jam
11-150-176	Sorter auto stapler jam
11-310, 314, 316	Sorter interlock
11-325A,B,C,D,E,F,G	Sorter index
11-352, 354, 356	Sorter auto stapler interlocks
11-365A,B,C,D,E	Sorter auto stapler bin
11-370,371,372A,373A,373B,374	Sorter auto stapler staple failure, staple home problem or tamper home problem
11-385A,385B,390A,B,C,D,E,396A	Sorter auto stapler staple failure, staple home problem or tamper home problem
301	Fuser web must be replaced
302	Copy cartridge (drum unit) must be replaced
501	Tray 1 must be rebuilt
502	Tray 2 must be rebuilt
503	Tray 3 must be rebuilt
504	Tray 4 must be rebuilt
505	HCF must be rebuilt
506	Bypass must be rebuilt
507	Duplex unit must be rebuilt
508	Replace black developer
509	Replace red developer
510	Replace green developer
512	Replace brown developer
513	Copy cartridge (drum unit) will need replacing soon
514	Fuser web will need replacing soon
515	DADF belt should be replaced
516	DADF feed rollers should be replaced
517	Replace exposure lamp
518	Replace suction filter
519	Replace ozone filter
520	Replace optics filter
521	Replace particle filter
522	Replace upper fuser roller
523	Replace fuser pawls
524	Replace pressure roller
525	Replace pressure roller pawls
900-905	Key operator calls

Xerox 5355

Код ошибки	Описание
01-01	Frequency monitoring and zero cross problem
01-02	Interlock
01-03	AC power problem
01-04	Finisher interlock
01-05	24v problem
03-01	Optics to main board communication problem
03-02	Software reset problem
03-03	Could be punched holes in the lead edge of the original
03-04	Software problem
03-06	Low battery
03-07	NVM not initialized or is missing or defective
03-17	Communication problem between main board and finisher board
03-18	Initializes one NVM counter to agree to others
03-19	All three NVM counter to agree with others
03-20	Main board/interface board problems
03-21	Problem with RIC NVM
03-22	RIC modem problem
03-23	RIC real time clock failure.
03-25	RIC NVM problem or not initialized
03-27	NVM problem
03-28	Watchdog software problem
03-29	Microprocessor crystal not at correct frequency
03-30	No software response from finisher after 20 seconds have elapsed
06-01	Lens did not reach 1.1 position
06-02	1/2 rate scanner problem
06-03	Scan home problem
06-04	Scan home problem
06-05	Scan home problem
06-06	Scan encoder
06-07	Scan encoder
06-08	Scan drive boost
06-09	Scan encoder
06-11	Scan encoder pulse phases
06-12	Insufficient scan damping
07-01	Duplex tray not home during duplexing
07-02	Tray 2 not home when selected
07-13	Tray 2 height sensor problem
07-15	Tray 2 empty
07-16	Tray 1 door open
07-18	Tray 1 stack sensor
07-22	Tray 1 empty
07-26	Tray 1 bypass switch actuated too long
07-27	Tray 1 bypass switch deactuated too early
07-30	Paper in duplex
07-31	Paper in duplex
07-32	Duplex tray empty, when paper should be there
08-10	Paper did not reach tray 2 input tray sensor
08-11	Paper did not reach duplex input sensor
08-12	Paper did not reach tray 1
08-14	Paper did not leave tray 2 input sensor quickly enough
08-18	Trail edge did not reach tray 2 input sensor quickly enough
08-19	Trail edge did not reach tray 1 input sensor quickly enough
08-20	Paper in duplex
08-21	Paper in tray 2 input
08-22	Paper in tray 2 or duplex at wrong time
08-23	Paper at tray 1 input at wrong time
08-24	Paper in tray 1 at wrong time
08-28	Upper and lower nips problem
09-08	Low toner condition
09-12	Drum signals are out of range
09-13	Unstable drum patch readings
09-15	Patch is too dark
09-16	Patch is too light
09-17	Open toner container access cover
09-18	Low toner level
09-21	Low toner sensor disconnected
09-22	Low toner condition, even after machine has been theoretically, adding toner
10-02	Low fuser temperature
10-03	High fuser temperature
10-06	Paper did not reach out put switch
10-07	Paper stayed on output switch
10-10	Paper did not reach decurler sensor
10-11	Paper did not reach decurler sensor
10-12	Paper on decurler sensor
10-13	Paper did not reach duplex entry sensor in time
10-14	Paper did not reach duplex entry sensor in time
10-15	Paper on entry sensor at wrong time
10-17	Fuser temperature is too high and fuser relay has deactuated
12-01	Paper at finisher input sensor
12-02	Paper did not reach finisher
12-03	Paper reached finisher too soon
12-05	Paper at stapler
12-06	Paper at stapler
12-07	Paper did not reach stapler
12-08	Paper did not reach stapler
12-10	Complied motor not working properly
12-15	Eject motor problem and/or eject encoder
12-20	Stacker motor problem
12-21	Stacker interlock
12-22	Stacker bottom sensor
12-23	Stacker bottom sensor
12-24	Stacker bottom sensor senses full
12-25	Stack height sensor
12-26	Stack height sensor
12-27	Stack height sensor
12-30	Offset home sensor
12-31	Offset home sensor
12-32	OCT switch
12-35	Eject nip carriage
12-36	Eject cam interlock
12-37	Eject nip carriage open timing
12-38	Eject cam interlock
12-40	Tamper motor
12-41	Tamper home problem
12-42	Tamper home sensor
12-43	Staple load sensor
12-44	Tamper home sensor
12-45	Tamper home sensor
12-50	Low on staples
12-51	Stapler home sensor
12-52	Stapler home sensor
12-53	Eject cam interlock
33-37	Too few documents
55-01	rdh interlock switch open during use
55-04	Paper on bypass sensor
55-05	Paper at vacuum timing sensor
55-06	Paper on output sensor
55-10	No paper reached S31
55-20	Paper did not leave S31 at correct time
55-24	Set counter arm problem
55-25	Documents in input tray not detected
55-27	Lead edge did not reach S35 at correct time
55-2955-30	Trail edge did not reach S35 at correct time
55-31	S32, ADF registration sensor did not see paper at correct time
55-32	S32 did not see trail edge at correct time
55-33	S36 One too many documents
55-36	One too many documents
55-39	Hole count problem on document feeder belt
55-40	Document belt travel problem
55-41	Document belt mistracking or skewing
55-45	Paper at inverter sensor
55-47	Inverter sensor did not see paper lead edge at correct time
55-49	More than 50 sheets in input tray
55-50	Right side interlock
55-51	Left side interlock
55-55	Document on glass
93-93	NVM has to be initialized after new software installed

Xerox XC520, 540, 560, 580

Код ошибки	Описание
H2	Fuser thermistor
H3	Fuser temperature too high. Must be reset in diagnostics
H4	Fuser temperature too low. Must be reset in diagnostics
L3	Scan problem
L4	Min motor drive problem
L8	Exposure lamp not lightning or not enough light reaching auto exposure sensor
P	Paper did not feed

Xerox 5622

Code	Description
A1-1 to A1-32	All indicate a paper path problem, etc. in the ADF
A2	ADF exit problems
A3	Irregular size documents
A5	ADF interlock
A6	ADF single sheet document reset
A7	Platen interlock
A8	ADF exit interlock
C1	Tray 1 jam
C2	Tray 2 jam
C3	Tray 3 jam
C6-1, C6-2	Jams related to duplex
C6-3	Registration sensor, re tray 1
C7-1, C7-2	HCF feed problems
C7-3	Tray 1 feed problem
C8	Paper stays in tray or duplex or HCF
C9	Bypass feed problem
E1-10 to E1-25	Internal jam
E1-6	Paper on registration sensor
E2	Reset signal happened. Might read E-2 something else
E3-30 to E4-14	Exit jam
E3-6	Exit jam
E4-10 to E4-14	Inverter sensor not actuated
E4-15	Inverter sensor
E4-40 to E4-45	Duplex entry sensor
E4-6	Inverter sensor
E5	Front door interlock
E6-1	Tray 1 interlock
E6-2	2 tray or duplex interlock
E6-3	HCF interlock
E7-2, E7-3	Duplex interlock
E8-6 to E8-15	Duplex entry sensor
F1-1	Sorter entry sensor
F1-6	Sorter exit sensor
F3	Paper size not available for sort/stack
F5	Sorter interlock
J1	Add toner
J3	Replace copy cartridge
J7	Replace copy cartridge
J8-1	Wrong copy cartridge installed
J8-2	Copy cartridge EEPROM
L6	Auditron or other counter problem
L8	Platen glass temperature is too high
L9	Communication problem between interimage erase/edge lamps and main board
U1-1	Main motor drive problem
U2-1 to U2-4	Scan home sensor
U3-1	Lens sensor
U4-1	Open fuser thermistor
U4-2	Fuser did not warm up properly
U4-3	Fuser temperature too high
U4-4	Fuser problem. Staying on too long
U4-6	High fuser temperature
U5-1	Sorter bin home switch not activated
U5-2	Sorter bin home switch stayed actuated
U5-3, U5-4	Sorter bin home switch
U6-1	ROM problem
U6-2	RAM problem
U6-3	Low battery
U6-4	Incorrect value in NVM. Reinitialize main board with code 20-96
U8-1 to U8-6	Problem with exposure lamp, lamp sensor, lamp board

Xerox Docucolor 250 Error 042-326 information. How to fix Xerox Docucolor 250 Error 042-326. List of solutions & fixes.

Xerox Docucolor 250 shows fault code 042-326 but freezes when repair is attempted

Display shows 042-326 which is IBT belt position. I’ve already taken the belt out, cleaned the IBT belt cleaner, centered the belt. I need to perform the ADJ adjustment to realign the belt start position, but PWS will not connect to the machine anymore. When I press and hold 0 for 5 seconds and then press Start, I can enter 6789 but when I press CONFIRM then the machine freezes. So I cannot reset anything, or connect. I have power cycled many times, even left the machine off for hours..

So this post might be better titled – “PWS will not connect” or “Service mode causes freeze” but I posted it with the error displayed.

Источник: http://copytechnet.com/forums/xerox/82252-xerox-docucolor-250-shows-fault-code-042-326-but-freezes-when-repair-attempted.html

Вопросы с 61 по 75:

11.10.2011 – Не тот цвет

Скажите, пожалуйста, вчера отправлял файл на печать, он его печатал одним цветом, а сегодня другим! Почему так?

Ответ: Вы отправляли файл-картинку или текст? Каким именно цветом стал печатать аппарат?

27.09.2011 – Просыпается тонер

В Xerox DocuColor 250 постоянно просыпается красный (m) тонер. В чем может быть дело? Картриджи меняются на новые, никакой сборки-разборки не производится. Пластиковые крепления внутри машины уже приобрели черно-розовую расцветку.

Ответ: Вы пробовали заменить красный барабан? Также мог переполниться бункер для отработанного тонера.

20.09.2011 – Ошибка 042-326

Здравствуйте! У нас DocuColor 240. Помогите убрать ошибку 042-326.

Ответ: Скорее всего сместился ремень переноса или стерлась метка на ремне переноса.

05.09.2011 – Сенсорная панель

Периодически не работает сенсорная панель управления принтером. Кнопки – функционируют, ошибок никаких принтер не выдает, а сенсор не реагирует на нажатия. День, два, три не работает – потом неделю-две всё хорошо. Что делать?

Ответ: Либо неисправна сама сенсорная панель, либо отходят контакты панели. Обратитесь в сервисный центр.

02.08.2011 – Принтер перестал печатать

Добрый день. У меня аналогичная проблема, отправляем через сеть печать на принтер, файл очень быстро переходит в принтер, но никаких ответов от принтера, коллега разок заметил, что выводится код ошибки 100. В чем может быть проблема?
Пытался перезагружать сервер, и аппарат выдает ошибку – нет соединения с сервером.

Ответ: Проверьте подключение контроллера печати к аппарату. Посмотрите в истории ошибок, не выдавал ли аппарат какие-либо ошибки.

26.07.2011 – Ошибка 075-210

Выдает ошибку 075-210, не берет бумагу с 5-го лотка, помогите, что делать?

Ответ: Эта ошибка связана с датчиком 5 лотка. Обратитесь в сервисный центр.

17.05.2011 – Не печатается документ

После очереди обработки документ отправляется на очередь печати. И вот уже 15 минут 0% печати. Ошибок никаких машина не выдает. В чем может быть причина?

Ответ: Отправляется ли задание на контроллер? Проверьте соединение между контроллером и самим аппаратом.

16.05.2011 – Печать журнала

Как распечатать журнал на Xerox Docucolor 252: обложка должна быть глянцевой, а все остальные страницы – на обычной бумаге. Как это сделать? Какие настройки выбрать? И почему ставится только одна скрепка?
ОЧЕНЬ НУЖНА ПОМОЩЬ!!

Ответ: Настройки формата и типа бумаги устанавливаются в драйвере. Распечатайте сначала обложку с подходящими ей настройками, потом остальные листы. Подробно обо всех настройках в документации к аппарату.

16.05.2011 – Чистка

Как можно чистить drum cartridg? Как можно чистить картриджи???

Ответ: Для чистки картриджей нужно обращаться в сервисный центр.

02.03.2011 – Не могу залить софт. Стало только хуже.

1) Пропал mailbox guest при сетевом сканировании.
2) Перестало напрямую посылаться на печать. В связи с чем решил перезалить софт.
Подключился кросс-кабелем напрямую, вставил диск 1, пошел процесс установки… На втором шаге остается залить каких-то 5 мегабайт с копейками и всё… Останавливается, потом выдаёт Check the cable and configuration…. и т.д. и т.п. С кабелем всё в порядке. Что не так-то? Причем и в первом случае (через хаб), и во втором (напрямую) останавливается на одном и том же значении… И выдает одну и ту же ошибку. Всё бы ничего, так теперь пропала настройка сети в панели управления на самом аппарате, и вообще компьютер теперь его не видит. Как быть в этом случае? Можно ли своими силами устранить данную проблему, или обязательно нужно вызывать сервисника? Заранее спасибо!

Ответ: Устранить проблему в данном случае может только сервисный инженер.

01.03.2011 – Сброс сообщения

После замены фьюзера аппарат все равно сообщает: replace now. Как сбросить? Заранее благодарю!

Ответ: Фьюзер должен заменять сервисный инженер, он знает, как сбросить прописавшуюся в память ошибку.

15.02.2011 – Царапины на drum cartridg

После замены плёнки переноса изображения появилась странная проблема: периодически выкрашивается (вплоть до алюминиевой основы) магнитный барабан (drum cartridg), пробой появляется одномоментно, произвольно по расположению и форме, на любом из 4х картриджей (C M Y B). При печати проявляется как пятно краски одного из цветов (C M Y B), ресурс картриджей-страдальцев варьируется от 100% до 0%, картриджи фирменные, всегда новые (ремонтам не подвергались).

Ответ: Не изменилась ли влажность в помещении, где стоит аппарат? Уменьшение влажности воздуха может привести к пробоям барабана.
Проверьте, нет ли внутри барабана скрепок, скобок.

05.01.2011 – Ошибка

Что означает 010-320?

Ответ: Данная ошибка связана с перегревом фьюзера. Вам следует обратиться в сервисный центр.

16.12.2010 – Повисло задание на печать

Здравствуйте! Задание повисло. Отмена не действует. Перезагружать пробовал. Что делать?

Ответ: Вы перезагружали только аппарат или контроллер тоже? Перезагрузите контроллер.

Источник: http://alteh.ru/faq/6657/?PAGEN_1=5

Для просмотра онлайн кликните на видео &cudarrr;

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Xerox Docucolor 250 Error 042-326 Fixes & Solutions

We are confident that the above descriptions of Xerox Docucolor 250 Error 042-326 and how to fix it will be useful to you. If you have another solution to Xerox Docucolor 250 Error 042-326 or some notes on the existing ways to solve it, then please drop us an email.

Источник: http://errorsbase.com/x-errors/xerox-docucolor-250-error-042-326.html

Описание ошибки

005-121
Paper Jam 005-121 Open ADF Cover and Clear Jam
ADF Jam

005-301
Cover Open 005-301 Remove paper then Close ADF Cover
ADF Cover Open

010-397
010-397 Code:xxxxxxxx Restart Printer
Fuser Error

016-315
016-315 System Restart Printer
IP ROM Check (Main) Fail

016-317
016-317 Restart Printer Contact Support If Message Returns
IP ROM Check (Main) Fail

016-372
016-372 System Restart Printer Contact Support If Message Returns
Fax Memory Allocation Error

016-501
Write Flash Error 016-501 System Contact Support If Message Returns
Write Flash Error

016-502
Write Flash Error 016-502 System Contact Support If Message Returns
Verify Flash Error

016-503 / 016-504 / 016-506 / 016-507
SMTP Error 016-50X Scan Job Failure
E-mail Error

016-718
Memory Full 016-718 Printer Job too Large
Out of Memory

016-719
Decode Error 016-719 Printer Job Failure
Decode Error

016-720
PDL Request 016-720 Printer Data Violation
PDL Error

016-744
Format Error 016-744 System Invalid Data
Checksum Error

016-745
Format Error 016-745 System Invalid Data
Header Error

016-749
PJL Request 016-749 Printer Data Violation
PJL Request Error

016-764
Connect Fail 016-764 Scan Job Failure
Can not connect to mail server for sending mail out.

016-766
SMTP Error 016-766 Scan Job Failure
Can not transferring completely.

016-767
Address Error 016-767 Scan Job Failure
Recipient address is invalid.}

016-791
USB Memory was removed. 016-791 System Job Failure
USB Memory Removal Error

016-795
File Format Error 016-795 Printer Job Failure
File Format Error

016-797
File Read Error 016-797 Printer Job Failure
File Read Error

016-920
Wireless Error 016-920 System Setup Fail
Wireless Setting Error Timeout Error

016-930 / 016-931
USB Host Error 016-930 System Unsupported Device Remove from USB Port
USB Host Error

016-981
Collate Full 016-981 Printer Job too Large
Collate Full

016-985
Mail Size Limits 016-985 Scan Job Failure
Mail Size Limits Error

017-970
Memory Full 017-970 Scan Job Failure
Out of Memory

017-980
Report error 017-980 System Job Failure
Fax Report job fails to report file.

017-981
Report error 017-981 System Job Failure
Report File Error

017-988
PCScan Time Out 017-988 Scan Job Failure
PCScan Time Out

018-338
018-338 System Restart Printer Contact Support If Message Returns
Wireless Error

024-340
024-340 Code:xxxxxxxx Restart Printer
MCU Firmware Error

024-360
024-360 System Restart Printer Contact Support If Message Returns
Download Error

024-371
024-371 System Restart Printer Contact Support If Message Return
MCU Comm. Error

024-958
Paper Size Mismatch 024-958 Printer Load Paper then Press P AAAAA (or BBBBB)
Paper Size Mismatch

024-963
No Suitable Paper 024-963 Printer Load Paper
No Suitable Paper

026-720
USB Memory Full 026-720 Scan Job Failure
USB Memory Full

026-721
File Write Error 026-721 Scan Job Failure
USB Memory Write Error

026-722
Write Protect 026-722 Scan Job Failure
USB Memory Write Protect Error

026-723
File Path Limit 026-723 Scan Job Failure
File Path Limit Error

026-750 / 026-751 / 026-752
Communication Fail 026-75X Scan Job Failure
Scan Communication Fail

031-521
SMB Error 031-521 Scan Login Error
SMB Login Failed

031-526
SMB Error 031-536 Scan Name Resolve Error
SMB Name Resolve

031-529
SMB Error 031-536 Scan Name Resolve Error
SMB Login Failed

031-530
SMB Error 031-530 Scan SMB Path Error
SMB Error

031-533
031-533 Scan File Make Error
SMB Error

031-534
SMB Error 031-534 Scan Folder Make Error
SMB Error

031-535
SMB Error 031-535 Scan Delete File Error
SMB Error

031-536
SMB Error 031-536 Scan Delete Folder Error
SMB Error

031-537
SMB Error 031-537 Scan Disk Full Error
SMB Error

031-555
SMB Error 031-555 Scan Write Error
SMB Error

031-556
SMB Error 031-556 Scan Write Error
SMB Error

031-557
SMB Error 031-557 Scan File Duplication
SMB Error

031-558
SMB Error 031-558 Scan Connect Error
SMB Error

031-571, 031-578
FTP Error 031-57X Scan Login Failed
FTP Connection Error

031-574
FTP Error 031-574 Scan Name Resolve Error
FTP Error

031-575
FTP Error 031-575 Scan Server Address Error
FTP Error

031-576
FTP Error 031-576 Scan Server Not Found
FTP Error

031-578
FTP Error 031-579 Scan FTP Path Error
FTP Login Error

031-579
FTP Error 031-579 Scan FTP Path Error
FTP Error

031-582
FTP Error 031-582 Scan File Make Error
FTP Error

031-584
FTP Error 031-584 Scan Connect Error
FTP Error

031-585
FTP Error 031-585 Scan DEL Command Error
FTP Error

031-587
FTP Error 031-587 Scan RMD Command Error
FTP Error

031-588
FTP Error 031-588 Scan Write Error
FTP Error

031-589
FTP Error 031-589 Scan Disk Full Error
FTP Error

031-594
FTP Error 031-594 Scan TYPE Command Error
FTP Error

031-598
FTP Error 031-598 Scan APPE Command Error
FTP Error

033-503
Memory Full 033-503 Fax Job Failure
Out of Memory

033-513
Memory Full 033-513 Fax Job Failure
Communication Error

033-787
Memory Full 033-787 Fax Job Failure
Fax Job Failure

033-788
Memory Full 033-788 Fax Job Failure
Memory Full

034-700
Busy 034-700 Fax Job Failure
Fax Busy Error

034-701
No Dial Tone 034-701 Fax Job Failure
No Dial Tone

034-702/703 … 034-711
Communication Fail 034-7xx Fax Job Failure
Communication Errors

034-712/713 … 034-727
Communication Fail 034-7xx Fax Job Failure
Fax transmission errors

034-750/751 … 034-768
Communication Fail 034-7xx Fax Job Failure
RX Communication Errors

041-340
041-340 Code:xxxxxxxx Restart Printer
MCU NVRAM Error

061-370
061-370 Printer Code:xxxxxxxx Restart Printer
LPH Failure

062-321
062-321 System Restart Printer
Carriage Motor Error

062-790
Confirm 062-790 Deleted by Limit
Copy Limit

075-100
Paper Jam 075-100 Printer Jam at Feed
Misfeed Jam

075-921
075-921 Printer Insert Output to Tray
Waiting for OK to be pressed after setting side 2 for manual duplex print.

077-100
Paper Jam 077-100 Printer Jam at Feed
Reg On Early Jam

077-104
Paper Jam 077-104 Printer Jam at Exit
Reg Off Jam

077-106
Paper Jam 077-106 Printer Jam at Exit
Exit On Jam

077-108
Paper Jam 077-108 Printer Jam at Exit
Exit Off Early Jam

077-109
Paper Jam 077-109 Printer Jam at Exit
Exit Off Jam

077-304
Close Rear Cover 077-304 Printer Rear Cover is Open
Rear Door Open

077-900
Paper Jam Remain at Exit 077-900 Printer Open Rear Cover Remove Paper
Exit Jam

077-901
Paper Jam Remain at Reg 077-901 Printer Open Rear Cover Remove Paper
Remain Registration Jam

091-402
091-402 Printer Contact Support If Message Returns
Xero Life Warning

092-651
092-651 Code:xxxxxxxx Restart Printer
ADC Sensor Error

092-661
092-661 Code:xxxxxxxx Restart Printer
ENV Sensor Error

093-426
Ready to Print 093-42X Printer Cartridge is Close to Life
Toner Cartridge Near end of Life

093-926
CRUM ID 093-926 Reseat Cartridge
Toner Cartridge CRUM ID Error

093-933
Replace Cart. 093-93X Printer Replace Cartridge
Toner Cartridge Empty

093-974
Insert Print Cart 093-974 Printer Insert Toner Cartridge
Insert Print Cartridge

116-210
116-210 System Restart Printer Contact Support If Message Returns
System USB Port Error

116-314
116-314 System Restart Printer Contact Support If Message Returns
MAC Address Error

116-325
116-325 System Restart Printer Contact Support If Message Return
Checksum Error

116-326
116-326 System Restart Printer Contact Support If Message Returns
NVRAM Error

116-335
116-335 System Restart Printer Contact Support If Message Returns
Checksum Error (Network)Error

116-355
116-355 System Restart Printer Contact Support If Message Return
Network Fatal Error

116-395
116-395 System Restart Printer Contact Support If Message Returns

117-331/332 … 117-366
117-xxx System Restart Printer Contact Support If Message Return
System Restart

124-333
124-333 Printer Restart Printer
ASIC Failure

134-211
134-211 System Restart Printer Contact Support If Message Returns
Modem Error

191-310
191-310 Restart Printer Contact Support If Message Returns
Xero Life Over

Источник: http://ots45.ru/support/codes_xerox_wc3045.html

Сброс ошибки 10-327 и других ошибок фьюзера Xerox WorkCentre 5225, 5230 Печать

Изменено: Чт, 13 Сен, 2018 at 9:39 AM

Если во фьюзер машины Xerox WorkCentre 5225, 5230 установить нагревательный вал с заметно отличающимися от оригинального вала характеристиками (например, вал от Xerox WorkCentre C118 или некачественный совместимый вал), то довольно часто можно получить ошибку 10-327, которая означает, что машина не сумела нагреть фьюзер до нужной температуры за заданное время.

Устранения причины проблемы заменой вала на “правильный” в данной машине недостаточно для того, чтобы машина вновь заработала – ошибку нужно сбросить из сервисного режима.

Внимание! Перед сбросом ошибки нужно обязательно устранить причину появления этой ошибки! Помимо неподходящего нагревательного вала, ошибки фьюзера могут быть вызваны загрязнением или неисправностью термисторов, неисправностью ламп нагрева, срабатывание термопредохранителя (в этом случае нужно обязательно выяснить, почему он сработал), обрывом или коротким замыканием в цепях лампы или термисторов и в редких случаях неисправностью платы управления.

Источник: http://cet.freshdesk.com/ru-RU/support/solutions/articles/2100030617-Сброс-ошибки-10-327-и-других-ошибок-фьюзера-xerox-workcentre-5225-5230-

Xerox WC 3045 ошибка

005-121, 005-301, 010-397, 016-315,,016-317, 016-372, 016-501 016-502, 016-503 / 016-504 / 016-506 / 016-507, 016-718, 016-719, 016-720, 016-744, 016-745, 016-749, 016-764, 016-766016-767, 016-791, 016-795, 016-797, 016-920, 016-930 / 016-931, 016-981, 016-985,017-970, 017-980, 017-981, 017-988, 018-338, 024-340, 024-360, 024-371, 024-958, 024-963, 026-720, 026-721, 026-722, 026-723, 026-750 / 026-751 / 026-752, 031-521, 031-526, 031-529, 031-530, 031-533, 031-534, 031-535, 031-536, 031-537,031-555, 031-556, 031-557, 031-558, 031-571, 031-578, 031-574, 031-575, 031-576, 031-578, 031-579, 031-582, 031-584, 031-585, 031-587, 031-588, 031-589, 031-594, 031-598, 033-503, 033-513, 033-787, 033-788, 034-700, 034-701, 034-702/703 … 034-711, 034-712/713 … 034-727, 034-750/751 … 034-768, 041-340 061-370, 062-321, 062-790, 075-100, 075-921, 077-100, 077-104, 077-106, 077-108, 077-109, 077-304, 077-900, 077-901, 091-402, 092-651, 092-661, 093-426, 093-926, 093-933, 093-974, 116-210, 116-314, 116-325, 116-326, 116-335, 116-355, 116-395, 117-331 … 117-366, 124-333, 134-211, 191-310

Источник: http://ots45.ru/support/codes_xerox_wc3045.html

Процедура сброса

Войти в сервисный режим:

Нажать и удерживать более 6 секунд кнопку [0] на панели управления. Не отпуская кнопку [0], нажать кнопку [Старт].

8d55s-pFrTlTEmKp8zKr4YggzPdmx9lInQ.jpg?1510914962

На появившемся экране ввести пароль – 6789 (значение по умолчанию) и нажмите кнопку [Confirm]

eK2iqh9S2TRL3h9nyC3dqvYJgaM4oUqH5w.jpg?1510915745

Нажать кнопку информации о машине

zQAI_3Kp97Ld_Ti-j6qG7pHooMBmgi_R0w.jpg?1510921121

Записать значение 0 в ячейку NVM 744-220:

Выбрать вкладку [Инструменты]

MTsa_woPRs5POhGGUN1hRdwmDfLqtD9vOw.jpg?1510916373

В разделе [Режимы] выбрать [Обслуживание/диагностика]

Выбрать раздел [NVM Read / Write…]

Введите адрес ячейки 744-220 и нажмите [Confirm / Change]

7hFMRHwINsJJn_1s0PJ5_zhD6Fb9cF88MQ.jpg?1510919657

Введите [0] в поле [New Value] и нажмите [Save]

5yJIBCZdAULXoEz07Q3-zTMbiYF-Os2Kcw.jpg?1510920194

Нажмите [Close], затем [Exit (Keep Log)], затем [Yes]. Машина перезагрузится и выйдет на готовность, если причина проблемы была ранее устранена. Вы можете выбрать пункт [Exit (Clear Log)], если хотите очистить историю неисправностей машины.

Была ли эта статья полезной? Да Нет

Отправить отзыв

К сожалению, мы не смогли помочь вам в разрешении проблемы. Ваш отзыв позволит нам улучшить эту статью.

Источник: http://cet.freshdesk.com/ru-RU/support/solutions/articles/2100030617-Сброс-ошибки-10-327-и-других-ошибок-фьюзера-xerox-workcentre-5225-5230-

Xerox WorkCentre 3045 Вход в сервис / Вход в режим диагностики:

1. Выключите МФУ.
2. Нажмите и удерживайте кнопки [↑] и [↓], включите аппарат.
3. Отпустите кнопки, когда на дисплее отобразится сообщение “CE Mode. Please Wait“.

Для перемещения по меню, используйте стрелки [↑] и [↓]. Для выбора, нажмите кнопку [OK].

Меню режима диагностики:

– Printer
– ESS Diag
     – Flash ROM Test
     – DRAM Test
     – IOT Test
     – Light Flash R/W Test
     – USB Test
     – OP Panel Test
     – Lamp Test
     – All Test
– IOT Diad
     – Digital Input
     – Digital Output
     – NVM Settings
          – NVM Edit
          – Save NVM to ESS
          – Load NVM from ESS
– Print Info
     – Config Page
     – Print Settings
– Installation Set
     – Serial No.
     – Pixel Counter
     – Print Counter
     – Clear All NVM
     – Clear Job History
– Test Print
     – TestPatLPH[IOT]
– Parameter
     – Regi
          – Lead Offset
          – Side Offset
     – Life
          – M/C Total PV
          – DEVE Runtime K
          – XERO Runtime
          – M/C Disp Time K
          – M/C Pixel K
          – M/C Custom Start
          – M/C Custom End
          – Waste Toner K
          – Toner PV K
          – Toner Disp Time K
          – Toner Pixel K
     – Print
– Scanner
– Information
     – Scan Counter
– Scanner Maintenance
     – White Balance
     – Shading Parameter
     – Registration Param.
     – Auto Registration
     – Sensor Parameter
     – IIT I/O Check
     – SCAN Counter Clear
– Parameter
– Backup Data
     – All Clear
     – User & System Clear
     – System Data Init
– Complete
– Error code test

Источник: http://ots45.ru/support/codes_xerox_wc3045.html

Источник

Некогда популярный принтер Xerox WorkCentre 3045 годами активно эксплуатируется целой армией верных пользователей. Но из-за устаревшего программного обеспечения, а также изношенных со временем узлов, устройство нередко ломается и перестает работать.

Чтобы быстро разобраться в причинах таких поломок, мы рассмотрим коды ошибок Xerox 3045 с рекомендациями по их устранению.

Расшифровка ошибок Xerox 3045

№	Описание проблемы
005-121	Произошло замятие бумаги. Аккуратно удалите обрывки бумаги и закройте крышку принтера.
005-301	Крышка принтера открыта. Перезакройте ее. Если проблема не была устранена, проверьте датчики фиксации.
010-397 (код: xxxxxxx)	Ошибка работы фьюзера или датчика температуры. Замените расходник или обратитесь в сервисный центр.
016-315 016-317	Перезагрузите устройство. Если проблема актуальна, обратитесь в сервисный центр.
016-372	Ошибка памяти факса. Перезагрузите аппарат и повторите операцию.
016-501 016-502	Ошибка flash-памяти. Перезагрузите принтер. Отмените все операции.
016-718	Памяти принтера недостаточно, чтобы завершить операцию. Перезагрузите устройство. Разделите документ на отдельные файлы и продолжите печать.
016-791	Ошибка удаления USB-накопителя.
016-795 016-797	Ошибка печати файла. Если вы печатаете в формате PDF, замените формат документа на изображение.
016-920	Ошибка беспроводной связи. Проверьте работоспособность маршрутизатора.
016-930 016-931	Ошибка USB-хоста.
017-970	Память сканера заполнена. Сбросьте задание и перезагрузите принтер.
017-988	Переустановите драйвер сканера. Замените кабель для связи с ПК.
018-338	Ошибка беспроводной связи. Перезагрузите беспроводную связь. В случае повторения ошибки обратитесь в сервисный центр.
024-958	Формат бумаги не подходит под задание печати.
024-963	Установите бумагу необходимого формата. Если ошибка появляется, тогда выньте обрывки. Не помогло? Скорее всего нужно заменить датчик фиксации бумаги.
093-933	Закончился тонер. Заправьте картриджи Xerox 106R02181 / 106R02183 или купите новые.
093-974	Картридж отсутствует. Установите расходник правильно, сняв все этикетки.
116-314	Ошибка MAC-адреса. Пропишите МАС-адрес исходя из настроек вашего роутера.

Остались вопросы? Обращайтесь в МосТонер — сервисное обслуживание в режиме 24/7!

Fault Code 016-795: File Format Error. Printer Job Failure Message (From Fabios post)

It means the file type is not supported by the printer natively and it can’t be printed. You can easily print from a PC the same file because the driver converts the job to PS or PCL code, any file can be printed in such a manner, but the printer itself has no idea what to do with a file that is not a pdf,tif or jpg (My first post above)

pdf can of course still fail, it may be protected, you would need to check from a PC/Mac if that was the case.

Tif and Jpg could also still fail, take a different format image (say a BMP) and rename the extension JPG.

Windows/Mac and Linux can all still likely open the file because the header tells it to handle it as a BMP anyway, The printer doesn’t support BMP and won’t print it.

Please be sure to select «Accept Solution» and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau

016-795 Media Reader Format Error RAP

016-795 The MediaLib detected this error while performing the operation that requires access to media.

Procedure

Perform the steps that follow:

1. Advise the customer to check the media content from the PC. Check the file format/directory in the media and the selected mode (Digital Camera Print/Document Print), then reset the settings.
2. If the fault persists, reload the software, GP 4.

**This RAP is from Xerox Service Manual. All brand names and trademarks are their respective owner’s property.**

You may be also interested in below toner and drum chip (CRUM) for Xerox VersaLink C7020, C7025, C7030, C7000.

Toner Chip (For North America and West Europe Region):

• 106R03741 106R03744 106R03743 106R03742
• 106R03757 106R03760 106R03759 106R03758
• 106R03737 106R03740 106R03739 106R03738

Toner Chip (For South America and East Europe Region):

• 106R03749 106R03752 106R03751 106R03750
• 106R03745 106R03748 106R03747 106R03746
• 106R03765 106R03768 106R03767 106R03766

Toner Chip (For Metered Machine):

• 106R03733 106R03736 106R03735 106R03734

Drum Chip:

• 113R00780 113R00782

Добрый день! Подскажите пож. та же самая проблема. (см. ниже) файлы на флешке читаются, сам носитель живой. В чем проблема?

XEROX WorkCentre 3045B
17.04.2013
выдаёт ошибку 016-795,что это значит и как с этим бороться?не хочет печатать,с компьютера тоже невозможно управлять печатью
Ответ:
016-795. Причина: Ошибка произошла при считывании данных, хранящихся на носителе. Устранение: Проверьте данные, хранящиеся на носителе с помощью компьютера.

You are here: Home / error code / Xerox Phaser 6020 error and solving error codes

– Compatible Printer model: Xerox Phaser 6020
– Xerox Phaser 6020 Error Codes with quick guides:

Code: 005-121
Description: ADF Jam, Open ADF Cover and Clear Jam
Causes: • IP Board, PL7.1.9 • ADF Assembly, PL8.1.1 • ADF Cover, PL8.1.3 • ADF Separator Pad, PL8.1.4
Troubleshooting Guides: 1. Is the ADF closed against the document glass completely? Go to step 2. Close the ADF completely and go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Reseat P/J1, P/J6, and P/J16 on the IP Board. Does the error persist? Go to step 4. Complete. 4. Does the ADF feed the document? Go to step 5. Go to step 7. 5. Open the ADF Cover and check the document path. Is there foreign substance on the document path? Remove the foreign substance. Go to step 6. Go to step 7. 6. Does the error persist? Go to step 7. Complete. 7. Clean the ADF feed rollers. Do the feed rollers rotate smoothly? Go to step 8. Replace the ADF. 8. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Replace the ADF Cover and ADF Separator Pad. Complete.

Code: 005-301
Description: ADF Cover Open
Causes: • IP Board, PL7.1.9 • ADF Assembly, PL8.1.1
Troubleshooting Guides: 1. Is the ADF Cover completely closed? Go to step 3. Close the ADF cover and go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Is the ADF Cover damaged? Replace the ADF Cover Go to step 4. Go to step 5. 4. Does the error persist? Go to step 5. Complete. 5. Reseat P/J1, P/J6, and P/J16 on the IP Board. Does the error persist? Go to step 6. Complete. 6. Replace the ADF. Does the error persist? Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Complete.

Code: 009-95x
Description: CRUM Error The Toner Cartridge CRUM communication error is detected.
Causes: • HARNESS ASSY DCKR PL4.1.2 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Are the Toner Cartridges installed in the printer Xerox Toner Cartridges? Go to step 2. The customer will need to replace all non-Xerox cartridges with Genuine Xerox cartridges. 2. Inspect the contacts on the CRUM connectors. Are any bent or broken? Repair of replace the connector. Go to Step 3. 3. Disconnect P/J13 on the MCU Board and unlace the harness. Inspect the harness for damage. Is the harness damaged? Repair the harness, then go to step 4. Go to step 4. 4. Disconnect P/J13 on the PWBA MCU. Is the voltage across ground to P/J13-3 on the MCU Board approximately +3.3 VDC? Repair the Harness Assembly DCKR. Go to step 5. 5. Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 010-397
Description: Fuser Failure The operation error of Fuser (Temperature anomaly error etc.) is detected.
Causes: • Fuser, PL5.1.1 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat the Fuser and cycle system power. Does the error persist? WARNING: Do not touch the fuser while it is hot. Go to step 2. Complete. 2. Check these connections 1. MCU Board P/J26 and P/J18. 2. LVPS P/J201. Are the connectors secure? Go to step 3. Secure the connectors. 3. Check the Fuser harness. 1. Remove the Fuser. 2. Disconnect P/J26 and P/J18 from the MCU Board and P/J201 from the LVPS. Is the harness damaged? Repair the harness. Go to step 4. 4. Replace the Fuser. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 016-315
Description: IP Board to IIT Communication Error An error occurred between the IIT and the Controller.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • LED Driver Board, PL7.1.5
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the LED Driver Board. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 016-317
Description: ESS ROM Main Check Fail 016-317: The standard Page Memory is corrupted.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • LED Driver Board, PL7.1.5
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the LED Driver Board. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 016-372
Description: DRAM Memory Allocation Fail Fax memory allocation error is detected.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 016-500, 016-501, 016-502
Description: Firmware Errors The firmware download to the printer failed. • 016-500: Erase Flash Err Restart Printer <Erase Flash Error> • 016-501: Can not update application code in FLASH <Download Write Error> • 016-502: Can not update parameters correctly in FLASH <Download Error>
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • LED Driver Board, PL7.1.5
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the LED Driver Board. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 016-503 … 016-507
Description: E-mail Error An e-mail error has occurred. • 016-503: SMTP Error 016-503 Scan Job Failure Press OK • 016-504: POP Error 016-504 Scan Job Failure Press OK • 016-506: SMTP Login Error 016-506 Scan Job Failure Press OK • 016-507: SMTP Error 016-507 Scan Job Failure Press OK
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 016-718
Description: Memory Overflow Unable to process the PCL print data because of insufficient memory.
Causes: • IP Board, PL7.1.9/PL7.1.16 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reduce the resolution of the print job. does the error persist? Go to step 2 Complete. 2. Verify the controller firmware version. Update to latest version if not at latest version now. Does the error persist? Go to step 3 Complete. 3. Reseat all connections on the IP Board. Does the error persist? Go to step 4. Complete. 4. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 5. Complete. 5. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 016-719
Description: Decode Error Decode error is detected.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 016-720
Description: PDL Error The current printing job process cannot be continued because the memory capacity is exceeded.
Causes: • IP Board, PL7.1.9/PL7.1.16 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Check the memory. Print the Configuration Page to determine the amount of memory installed. Is the print job too large? Divide the print job to fit installed memory. Go to step 2. 2. Reseat all connections on the IP Board. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 4. Complete. 4. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Xerox Phaser 6020 error and solving error codes

Solve Xerox Phaser 6020 Error codes

Code: 016-737
Description: Download Errors The system firmware file is incorrect, corrupt, or communications to the printer failed. • 016-737: Format Error Press OK Button <Download Format Error> The file format is invalid.
Causes: • IP Board, PL7.1.9/7.1.16 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 3. Complete. 3. Does the error persist? Contact your designated field support for assistance. Complete.

Code: 016-741 … 016-745
Description: Download Errors The system firmware file is incorrect, corrupt, or communications to the printer failed. • 016-741: Protection Error <Download Protect Error> The Protect is invalid. Download was attempted under the condition where it is prohibited. • 016-742: Invalid ID Press OK Button <Download ID Error> An error occurred because an invalid firmware is installed. • 016-743: Range Check Error <Download Range Error> The address of the write destination is invalid. • 016-744: Format Error 016-744 System Invalid Data Press OK <Download Format Error> Invalid file format to be downloaded. • 016-745: Format Error 016-745 System Invalid Data Press OK <Download Protect Error> Download destination device protection on.
Causes: • IP Board, PL7.1.9/7.1.16 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 3. Complete. 3. Does the error persist? Contact your designated field support for assistance. Complete.

Code: 016-749
Description: PJL Request Error The print data cannot be processed by PJL.
Causes: • IP Board, PL7.1.9/7.1.16 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 016-753
Description: PDL Emulation Error PDL emulation error has occurred
Causes: • Control Panel
Troubleshooting Guides: 1. If necessary, check whether the correct machine password has been instructed to the other machine. Does the error persist? Complete.

Code: 016-755
Description: PDF Print Prohibited Attempted to process a print-protected PDF file
Causes: • Control Panel
Troubleshooting Guides: 1. Cancel the print protection using Adobe Reader and try printing again. Does the error persist? Go To Step 2. Complete. 2. Check whether the version of the Controller ROM is the latest one, and upgrade the version if it is not the latest. Complete.

Code: 016-764, 016-766, 016-767
Description: E-mail Error An e-mail error has occurred. • 016-764: Mail Connect Fail 016-764 Scan Job Failure Press OK <Connect Error> Can not connect to mail server for sending mail. • 016-766: SMTP TX Fail Error 016-766 Scan Job Failure Press OK <SMTP> Can not transfer completely. • 016-767: Invalid Address Error 016-767 Scan Job Failure Press OK <E-mail Address Error> Recipient address is invalid.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 016-791 … 016-797
Description: USB Memory Removal Error USB memory is removed while memory reading job is being executed. • 016-791: USB Memory Was Removed 016-791 System Job Failure Press OK <USB Memory Removal Error> • 016-795: File Format Error 016-795 Printer Job Failure Press OK <File Format Error> An unsupported file format was selected at USB Memory Print. • 016-797: File Read Error 016-797 Printer Job Failure Press OK <File Read Error> The contents of the USB Memory can not be read correctly.
Causes: • IP Board, PL7.1.9/PL7.1.16 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 3. Complete. 3. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 016-799
Description: Invalid Job Invalid print job settings.
Causes: • IP Board, PL7.1.9/PL7.1.16 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 3. Complete. 3. Replace the MCU Board. Complete.

Code: 016-920, 016-921
Description: Wireless Error The connection with Register exceeded the time limit for communication. • 016-920: Wireless Error 016-920 System Setup Fail Press OK <AP Detecting Fail While WPS Setup> • 016-921: Wireless Error 016-921 System Setup Fail Press OK <AP Detecting Fail While WPS Setup>
Causes: • IP Board, PL7.1.9B • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 3. Complete. 3. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 016-930, 016-931
Description: USB Host Error An unsupported USB memory device was attached to the USB port. • 016-930: USB Host Error 016-930 System Unsupported Device Remove from USB Port <Detect Installation Of Un-supported Device> • 016-931: USB Host Error 016-931 System Unsupported Device Remove from USB Port <Detect Installation Of Hub Device>
Causes:
Troubleshooting Guides: Unplug the unsupported device.

Code: 016-981
Description: Collate Full The print job exceeds memory capacity.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 016-982
Description: Memory Overflow Memory was determined to be full due to collate, stored or interrupted jobs.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 016-985
Description: Scan Mail Size Limit Scanned mail size exceeds printer limitation.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 017-970
Description: Memory Full The printer memory is full.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 017-980, 017-981
Description: Report File Error Report job fails to open/close report file or Fax Report job fails to report file. • 017-980: Report error 017-980 System Job Failure Press OK <Fail To Decode Image Data Stored In Flash – Check Compressed Fax TX Image Data.> • 017-981: Report error 017-981 System Job Failure Press OK <Fail To Process Image Data When Executing Image Processing – Check Image Scaling Or Image Rotating>
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 017-988
Description: PC Scan Time Out
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 018-338
Description: Wireless Error The Wireless error is detected when checking the Wireless circuitry during initialization diagnostics.
Causes: • IP Board, PL7.1.9B • Wireless Harness, PL1.1.31 • Wireless Board Bracket, PL1.1.30
Troubleshooting Guides: 1. Check the connections between the IP Board and the Wireless Board. Are P/J6601 and P/J6501 properly connected? Go to step 2. Reconnect the connections, then go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Disconnect P/J6601 on the IP Board, and P/J6501 on the Wireless Board. Is each cable of the Wireless Harness continuous? Go to step 4. Replace the Wireless Harness. 4. Replace the WiFi Board. Does the error persist when the power is turned on? Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Complete.

Code: 024-340
Description: CPU Detect Internal Error MCU firmware error detected.
Causes: • MCU Board, PL7.2.2
Troubleshooting Guides: 1. 1. SaveNVM to ESS 2. Replace the MCU Board 3. LoadNVM from ESS Does the error persist? Perform the Electrical Noise check. Go To Step 2. Complete. 2. Does the error persist? Contact your designated field support for assistance.

Code: 024-360
Description: Download Error MCU firmware download error detected.
Causes: • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Send MCU FW data from Downloading tool. Does the error persist? Go to step 2. Complete. 2. Reseat all connections on the IP Board and MCU Board. Does the error persist? Go to step 3. Complete. 3. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Does the error persist? Perform the Electrical Noise check. Go to step 4. Complete. 4. Contact your designated field support for assistance.

Code: 024-371
Description: MCU – Image Processor Board Communication Error Communication has failed between the MCU and IP Boards.
Causes: • IP Board PL7.1.9/7.1.16 • MCU Board PL7.2.2 • Image Processor Harness PL7.2.12
Troubleshooting Guides: 1. Reseat the cables in the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Check the Image Processor Harness continuity. Disconnect the IP Board P/J402 and the MCU Board P/J22. Is the harness damaged? Replace the harness. Go to step 3. 3. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 024-946
Description: Cassette Detached The Paper Cassette is not detected.
Causes: • Paper Cassette
Troubleshooting Guides: 1. Insert or Reseat the Paper Cassette. Does the error persist? Go to step 2. Complete. 2. Pull out the tray, and check the shape of the actuator located at the rear of the tray. Is the actuator dislocated or deformed Go To Step 4. Go To Step 3. 3. Test the sensor in diagnostics. Does the state change when the actuator is moved? Replace the MCU Board Replace the sensor. 4. Replace / reinstall the Actuator. Does the error persist? Go to step 3 Complete

Code: 024-958
Description: Paper Size Mismatch The size of paper in the MFP (or PSI) does not match the specified print size. AAAAAA: Paper Size BBBBBB: Paper Type
Causes: • Registration Sensor, PL2.3.5 • Registration roller bushing(s) and spring(s)
Troubleshooting Guides: 1. Check the Regi Sensor in diagnostics. Does the display change when the actuator is moved? Go to step 2. Replace the Regi Sensor. 1. Check the registration rollers. Are all the rollers in contact with even pressure on each side? Are the registration pressure roller bushings and springs correctly installed? Go to step 3. Correct the registration roller installation issue. 1. Is the transfer roller mounted correctly and not binding? Replace the MCU Board 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Correct the transfer roller mounting issue.

Code: 024-963
Description: No Suitable Paper The MFP (or PSI) has run out of paper or the size (or type) of paper does not match the specified print size (or type). XXXXXX: Paper Size YYYYYY: Paper Type
Causes: • Registration Sensor, PL2.3.5 • Harness Assembly RKN SNS, PL2.2.25 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Check the Regi Sensor in CE Diag. Does the display change when the actuator is moved? Go to step 2. Replace the Regi Sensor. 2. Check the Registration Rollers. Are all the rollers in contact with even pressure on each side. Are the registration pressure roller bushings ad springs correctly installed? Go to step 3. Correct any Registration Roller installation issues. 3. Is the Transfer Roller mounted correctly and not binding? 1. SaveNVM to ESS 2. Replace the MCU Board. LoadNVM from ESS. Correct any Transfer Roller mounting issues.

Code: 026-722, 026-723
Description: USB Memory Write Protect Error / File Path Limit Error The USB Memory is write protected or the file path name is too long.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. 026-722 – Initialize (format) the USB memory device on a computer with one of the following file formats and attempt to perform the operation again. • Supported file formats: FAT12, FAT16 (FAT), FAT32 Note: – NTFS and software encrypted UDSB devices are not supported. Does the error persist? Contact your designated support center representative. Compete 2. 027-723 – Verify the USB device is fully inserted into the USB port and the USB device is not removed while the printer is accessing the USB device. Does the error persist? Go to step 3. Complete 3. Verify the USB device and the file on the USB device are accessible by the computer. Can the device and file(s) be accessed by the computer? Turn the printer off, unplug the printer from the wall for at least 30s, plug back in and turn on. Attempt the print/scan job again. Format the device in one of the following supported formats – FAT12, FAT16 (FAT), FAT32. Retry accessing the USB device on the computer then attempt the scan or print job again. 4. Does the error persist? Go to step 5. Complete. 5. Reload firmware from www.xerox.com. Does the error persist? Go to step 2. Complete. 6. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 4. Complete. 7. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 026-750, 026-751, 026-752
Description: Scan Communication Fail Communication failed during a scan job. • 026-750: Scan Communication Fail 026-750 Scan Job Failure Press OK <I/O Manager Detects Unknown Command Or Protocol From Network Link> • 026-751: Scan Communication Fail 026-751 Scan Job Failure Press OK <Network Link Is Disconnected While Sending Data Or Status> • 026-752: Scan Communication Fail 026-752 Scan Job Failure Press OK <I/O Manager Cannot Send USB Data>
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Verify there are no TCP/IP communications issues; • No duplicate IP addresses. • Printer is not set to DHCP and a static assigned IP address is in the printer network settings. Save new settings and restart the printer and computer if TCP/IP setting have been changed. Does the error persist? Go to step 2. Complete 2. Verify firmware and upgrade revision if needed. Does the error persist? Go to step 3. Complete. 3. Verify all cables are securely connected at the IP Board, external USB board, and attempt the job again. Does the error persist? Go to step 4. Complete. 4. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Go to step 4. Complete. 5. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 027-446
Description: IPv6 Duplicate Duplicate IPv6 address detected upon startup.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Check the SMB settings in the Address Book or CWIS. Does the error persist? Go to step 2. Complete. 2. “MCU Board” on. Does the error persist when the power is turned off and on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 027-452
Description: IPv4 Duplicate Duplicate IPv4 address detected upon startup.
Causes:
Troubleshooting Guides: 1. At the printer’s Control Panel, press the Menu key. Using the Up Arrow, Down Arrow, and OK keys, navigate to Admin Menu > Network Settings >TCP/IP > IPv4 > Get Address. Is Get Address set to Panel? The printer is trying to use an address that is being used by another device on the network. Change the printer’s address. Another device is trying to use the printer’s address. Find the other device and resolve the problem by changing the other device’s address.

Code: 031-521 … 031-558
Description: A SMB error is detected. • 031-521: SMB Error 031-521 Scan Login Error Press OK <SMB Login Error> • 031-526: SMB Error 031-536 Scan Name Resolve Error Press OK <DNS Name Resolve Error> • 031-529: SMB Error 031-529 Scan Login Failed Press OK <Share Folder ID ERROR or Illegal PASSWORD> • 031-530: SMB Error 031-530 Scan SMB Path Error Press OK <SMB Path Error> • 031-533: SMB Error 031-533 Scan File Make Error Press OK <SMB File Make Error> • 031-534: SMB Error 031-534 Scan Folder Make Error Press OK <SMB Folder Make Error> • 031-535: SMB Error 031-535 Scan Delete File Error Press OK <SMB Delete File Error> • 031-536: SMB Error 031-536 Scan Delete Folder Error Press OK <SMB Delete Folder Error> • 031-537: SMB Error 031-537 Scan Disk Full Error Press OK <SMB Server Storage Full> • 031-555: SMB Error 031-355 Scan Connect Error Press <Detects SMB Link Is Broken> • 031-556: SMB Error 031-556 Scan Write Error Press OK <SMB Write Error> • 031-557: SMB Error 031-557 Scan File Duplication Press OK <SMB File Duplication Error> • 031-558: SMB Error 031-558 Scan Connect Error Press OK <SMB Connect Error>
Causes: IP Board, PL7.1.9 MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP). Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 031-571 … 031-598
Description: FTP error is detected. • 031-571: FTP Error 031-571 Scan Connect Error Press OK <Detects FTP Server Link Is Broken> • 031-574: FTP Error 031-574 Scan Name Resolve Error Press OK <Domain Name Resolving Failure> • 031-575: FTP Error 031-575 Scan Server Address Error Press OK <Scan Server Address Error> • 031-576: FTP Error 031-576 Scan Server Not Found Press OK <Can Not Open FTP Server For Accessing> • 031-578: FTP Error 031-578 Scan Login Failed Press OK <FTP ID ERROR or FTP PASSWORD Illegal> • 031-579: FTP Error 031-579 Scan FTP Path Error Press OK <FTP Path Error> • 031-582: FTP Error 031-582 Scan File Create Error Press OK <Can Not Create File Name> • 031-584: FTP Error 031-584 Scan Connect Error Press OK <Can Not Create Directory> • 031-585: FTP Error 031-585 Scan DEL Command Error Press OK <Can Not Delete File> • 031-587: FTP Error 031-587 Scan RMD Command Error Press OK <Can Not Delete Directory> • 031-588: FTP Error 031-588 Scan Write Error Press OK <Data Can Not Be Written Onto FTP> • 031-589: FTP Error 031-589 Scan Disk Full Error Press OK <FTP Storage Full> • 031-594: FTP Error 031-594 Scan TYPE Command Error Press OK <FTP Command Type Incorrect> • 031-598: FTP Error 031-598 Scan APPE Command Error Press OK <FTP APPEND Command Error>
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 033-503, 033-513
Description: FAX Memory Error
Causes: • Package Assy Fax Lt, Pl7.1.15 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 033-517, 033-518, 033-519
Description: Fax Administration Errors. • 033-517: Password Error 033-517 Fax Job Failure Press OK <The Password Of The PC Fax Job Is Different From Password Of The Fax Service Lock When The Fax Service Lock Setting Is “Password Locked”> • 033-518: Region is not Set 033-518 Fax Job Failure Press OK <Fax Country is not set correctly> • 033-519: Function is Disabled 033-519 Fax Job Failure Press OK <Machine Receives A PC Fax Job When The Fax Service Lock Setting Is “Locked”.>
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 033-787, 033-788
Description: Memory Full Fax Job Failure • 033-787: Memory Full 033-787 Fax Job Failure Press OK <Calling Table Full> • 033-788: Memory Full 033-788 Fax Job Failure Press OK <Register Page/Band To Flash Memory Failed For Receiving Data From PC Host> Note: The scanned images will be transmitted out and the report will show only successful transmission with the stored pages. The message will be cleared after Job Fault time out.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 034-700 … 034-768
Description: FAX Communication Errors. • 034-700: Busy 034-700 Fax Job Failure Press OK <Fax Busy> • 034-701: No Dial Tone 034-701 Fax Job Failure Press OK <No Dial Tone> • 034-702: No Answer 034-702 Fax Check Line Connection Press OK <No loop current for FAX modem> • 034-703: Communication Fail 034-703 Fax Job Failure Press OK <Interrupted TX at receive end> • 034-704: Communication Fail 034-704 Fax Job Failure Press OK <No answer at receive end> • 034-705: Communication Fail 034-705 Fax Job Failure Press OK <TX redial failure> • 034-706: Communication Fail 034-706 Fax Job Failure Press OK <TX ID timeout> • 034-707: Communication Fail 034-707 Fax Job Failure Press OK <FTP RMD command error is detected> • 034-708: Communication Fail 034-708 Fax Job Failure Press OK <Received data not written to FTP> • 034-709: Communication Fail Fax Job Failure Press OK (Remote polling disabled) • 034-710: Communication Fail Fax Job Failure Press OK (Remote polling or RX unavailable) • 034-711: Communication Fail Fax Job Failure Press OK (FTP APPEND command error is detected) • 034-712 through -727: Communication Fail Fax Job Failure Press OK • 034-750 to 034-768: Communication Error (RX communication error is detected)
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the Fax Board. Does the error persist Go to step 3 Complete. 3. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 041-340
Description: NVRAM Error The operation error of NVM (read/write check error etc.) is detected.
Causes: • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Perform the Electrical Noise test. Does the error persist? Go to step 2. Complete. 2. Download and install firmware form www.xerox.com. Go to step 3. Complete. 3. 1. Save NVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Does the error persist? Contact your designated field support for assistance. Complete.

Code: 042-325
Description: Motor Error MCU detects an error from the Main Drive Motor.
Causes: • Main Drive Assembly, PL6.1.2 • Main Motor Harness, PL6.1.7 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Check the Main Drive Motor in CE Diags. Does the Motor run? 1. SaveNVM to ESS. 2. Replace the MCU Board. 3. LoadNVM from ESS. Go to step 2. 2. Check the connections between the MCU Board P/J16 and the Main Drive Assembly P/J160. Are the connections secure? Go to step 3. Reconnect the connectors, then go to step 4. 3. Does the error persist? Go to step 4. Complete. 4. Is the Main Drive Assembly installed correctly? Go to step 5. Reseat the Main Drive Assembly, then go to step 6. 5. Does the error persist when the power is turned off and on? Go to step 6. Complete. 6. Check the Main Drive harness continuity. Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly to check continuity. Is the harness damaged? Repair the harness. Go to step 7. 7. Check the power to the Main Drive Assembly. Disconnect connector P/J16 on the MCU Board. Are the voltages across ground at P/J16-2 and P/J16-4 approximately +24 VDC when the Interlock Switch is closed? Replace the Main Drive Assembly. 1. SaveNVM to ESS. 2. Replace the MCU Board. 3. LoadNVM from ESS.

Code: 042-358
Description: Fan Motor Failure MCU detects an error from the Fan Motor.
Causes: • LVPS, PL 7.2.1 • Fan, PL 7.1.2 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Test the Fan in CE Diag (see “Fan”). For the 6020: Test the Fan with the “Fan”. Does the Fan function normally? Go to step 2. Go to step 3. 2. Does the error persist? Replace the Fan. Complete. 3. Check the connections between the FAN and LVPS. Is P/J205 on the LVPS securely connected? Go to step 4. Complete. 4. Disconnect P/J205 on the LVPS. Is the voltage across ground at P/J205-1 approximately +24 VDC when the Interlock Switch is pushed? 1. SaveNVM to ESS. 2. Replace the MCU Board. 3. LoadNVM from ESS. Replace the LVPS.

Code: 042-372
Description: DEVE Mode Change Failure DEVE Mode Change failure is detected.
Causes: • Feed Solenoid, PL6.1.10 • Switching Sensor • Harness Assembly RKN SNS PL2.2.25/26 • Developer Drive Assembly, PL6.1.6 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Does the error persist when the power is turned on? Go to step 2. If there is more than only the current error in the fault history, go to step 2. 2. Test the K Mode Solenoid: Enter diagnostic mode and select Engine Diag > Motor Test > K Mode Solenoid You can also use the CE Diag Tool to perform this test (“K Mode Solenoid”). Does the Feed Solenoid function normally? Go to step 4. Go to step 3. 3. Check the P/J10 connector on the MCU Board. Is P/J10 connected correctly? Replace the K Mode Solenoid. Reseat the connector. 4. Does Gear C rotate and engage the drive train when the K mode solenoid releases it? Go to step 5. Replace the developer drive assembly PL6.1.6. 5. Test the color mode sensor in diagnostics. Does the sensor function correctly? Go to step 7. Replace the sensor PL2.3.5 Then go to step 6. 6. Does the sensor function correctly in diagnostics after replacement? Complete. Go to step 7 7. Check the connections between the MCU Board P/J12 and the Feed Sensor P/J122. Are the connections secure? Replace the MCU Board. Reseat the connector.

Code: 061-370
Description: LPH Failure Printer Code:xxxxxxxx Restart Printer <LPH Failure>
Causes: • IP Board, PL7.1.9 • LED Driver Board, PL7.1.5 • HEAD ASSY-M-K, PL3.3.4
Troubleshooting Guides: 1. Check the connectors at the LED Driver Board P/J2, 3, 4, and 5 and Xerographics Assembly P/J6, 7, 8, and 9. Are the connectors securely connected? Go to step 2. Reconnect the connectors. 2. Does the error persist when the power is turned on? Go to step 3. Complete. 3. Print the test pattern ASIC. Put the printer in diagnostic mode and select Test Print > Test Pattern ASIC. You can also print the test pattern from the CE Diag Tool. See “Test Print” on. Is the image printed correctly? Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Replace the LED Driver Board.

Code: 062-321
Description: Carriage Motor Error.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Perform Scanner Test 1 in diagnostics. Does the scanner motor run? Go to step 2. Replace the Scanner Assembly. 2. Reseat the connectors between the scanner and IP Board. Does the error reoccur? Go to step 3 Complete. 3. Temporarily connect a replacement scanner. Does the error reoccur? Replace the IP Board. Install the replacement scanner.

Code: 062-322
Description: Scanner Drive Calibration Failure Scanner drive calibration failed.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • Scanner, PL8.1.1
Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Does the error persist? Replace the Scanner for WorkCenter 6025 MFP or for WorkCenter 6027 MFP. Complete. 3. Replace the IP Board Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 3. Complete.

Code: 062-360
Description: Image Processor related error occurred. System Restart
Causes: • IP Board, PL7.1.9
Troubleshooting Guides: 1. Check the connectors on the IP Board. Are the connections secure? Go to step 3. Securely reconnect the connectors, then go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board; Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Complete.

Code: 062-790
Description: Copy Limit Unable to continue due to copy limitation.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 075-100
Description: Jam Errors The Registration Sensor is not turned ON within the specified time.
Causes: • Feed Roller, PL22.4 • Feed Solenoid, PL6.1.10 • Registration Sensor, PL2.3.5 • Main Drive Assembly, PL6.1.2 • Registration Clutch, PL2.3.7 • Harness Assembly RKN SNS, PL2.2.25 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Are the Feed Roller and Separator Pad installed correctly? Go to step 2. Install parts that are not correctly installed. 2. Does the Feed Roller rotate smoothly and the tray lift so that the paper contacts the feed roller? Go to step 3. Go to step 7. 3. Does the paper feed to the nip point of the registration roller? Go to step 4. Replace the feed and or separator rollers. 4. Enter diagnostic mode and run the Regi Sensor test (see page 2-136). You can also use CE Diag Tool to perform this test (see page 2-110). Lift the Main Paper Tray Chute (PL3.3.3), this pushes on the actuator, does the number on the display change each time the Main Paper Tray Chute is lifted? Go to step 5. Go to step 6. 5. Disconnect the MCU Board P/J21 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Go to step 6. Repair or replace the harness. 6. Disconnect the MCU Board P/J21. Is the voltage across ground and P/J12-1 +3.3VDC? Replace the Registration Sensor. 1. SaveNVM to ESS. 2. Replace the MCU Board. 3. LoadNVM from ESS. 7. Enter diagnostic mode and run Main Motor on Full (see page 2-123). You can also use the CE Diag Tool to run this test see ‘CE Diags Tool’. Does the Main Drive Assembly function correctly. Go to step 8 Go to step 10 8. Enter diagnostic mode and run the Feed SOLENOID test. You can also use the CE Diag Tool to run this test see ‘CE Diags Tool’. Does the Feed Solenoid function correctly? Go to step 9. Replace the Feed Solenoid. 9. Enter diagnostic mode and select Engine Diag > Motor Test > Regi Clutch. You can also use the CE Diag Tool to run this test see ‘CE Diags Tool’. Does the Registration Clutch function correctly? 1. SaveNVM to ESS. 2. Replace the MCU Board. 3. LoadNVM from ESS. Replace the Registration Clutch. 10. Check the connector of P/J19 on the MCU Board. Is the connection secure? Go to step 11. Reconnect the connector, then go to step 15. 11. Does the error persist? Go to step 12. Complete. 12. Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly. Check the continuity of the cable. Is the cable damaged? Repair the cable. Go to step 13. 13. Disconnect the MCU Board P/J16 and check that the voltages across ground at P/J16-2 and P/J16-4 are +24 VDC. Are the voltages correct? Replace the Main Drive Assembly. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS

Code: 075-921
Description: Insert Output To Tray The sheet on which to print an odd-numbered page has not been loaded in the Paper Cassette /Bypass Tray when manual duplex printing is performed.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then cycle system power. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP). Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 077-100
Description: Paper Remain at Regi Paper remain was detected at the Registration section (or Paper Tray/Bypass Tray section) of the printer. Applicable Error
Causes: • Registration Sensor, PL2.3.5 • Harness Assembly RKN SNS, PL2.2.25/26 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Is the trailing edge of the paper past the registration sensor actuator? Go to step 3. Go to step 5. 2. Enter diagnostic mode and run the Regi Sensor test (see page 2-136). You can also use CE Diag Tool to perform this test (see page 2-110). Lift the Main Paper Tray Chute (PL3.3.3), this pushes on the actuator does the number on the display change each time the Main Paper Tray Chute is lifted? Go to step 3. Replace the Registration Sensor (Phaser 6020 and WorkCentre 6025 MFP, Phaser 6022 and WorkCentre 6027 MFP. 3. Disconnect the MCU Board P/J21 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Repair the harness. Go to step 4. 4. Disconnect the MCU Board P/J12. Is the voltage across ground and P/J12-1 +3.3VDC? Reconnect the connectors, then go to step 2. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS 5. Is the ROLL REGI PL 2.3.1 installed correctly and in full contact with ROLL ASSY PINCH REGI PL 2.3.2. Go to step 6. Repair the mechanical issue with ROLL REGI. 6. Enter diagnostic mode and select Engine Diag > Motor Test > Regi Clutch. You can also use the CE Diag Tool to run this test (see ‘CE Diags Tool’). Does the Registration Clutch function correctly? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Replace the Registration Clutch.

Code: 077-104
Description: Regi Jam The paper does not pass through the Registration Sensor within the specified time.
Causes: • Registration Sensor, PL2.3.5 • Registration Clutch, PL2.3.7 • Harness Assembly RKN SNS, PL2.2.25/26 • Main Drive Assembly, PL6.1.2 • Harness Assembly Dispenser MOT, PL6.1.7 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Check the installation and operation of the Registration Roller and the Registration Pinch Roller Assembly. Are the Registration Roller and the Registration Pinch Roller Assembly installed properly? Go to step 2. Replace the relevant part, then go to step 2. 2. Check connectors P/J12 and P/J120 between the MCU Board and the Registration Sensor. Are the connectors secure? Go to step 3. Reseat the harness in the connectors, then go to step 3. 3. Does the error still occur when printing? Go to step 4. Complete. 4. Enter diagnostic mode and run the Regi Sensor test (see “Registration Sensor” on). You can also use the CE Diag Tool to run this test see. Lift the Paper Tray Chute (PL3.3.3), does the number on the display increase by 1 each time the Paper Tray Chute is lifted? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 5. 5. Disconnect the MCU Board P/J21 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Go to step 6. Repair the harness. 6. Check that the voltage across ground on the MCU Board P/J12-1 is +3.3 VDC. Is the voltage correct? Replace the Registration Sensor (Phaser 6020 and WorkCentre 6025 MFP, Phaser 6022 and WorkCentre 6027 MFP. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS 7. Check connectors P/J16 and P/J160 between the MCU Board and the Main Drive Assembly. Are the connectors secure? Go to step 9. Reconnect the connectors, then go to step 8. 8. Does the error persist when printing? Go to step 9. Complete. 9. Enter diagnostic mode and run the Main Motor test see. You can also use the CE Diag Tool to run this test. see “Main Motor” on. Does the Main Drive Assembly function normally? Go to step 14. Go to step 10. 10. Check the Main Drive Assembly for proper installation. Is the Main Drive Assembly installed correctly? Go to step 12. Reseat the Main Drive Assembly, then go to step 11. 11. Does the error still occur when printing? Go to step 12. Complete. 12. Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly. Check the continuity of the cable. Is the cable damaged? Repair the cable. Go to step 13. 13. Check the MCU Board P/J25 for proper connection. Is P/J25 securely connected? Go to step 15. Reconnect the connector, then go to step 14. 14. Does the error persist? Go to step 15. Complete. 15. Disconnect P/J16 on the MCU Board. Are the voltages across ground at P/J16-2 and P/J16-4 approximately +24 VDC when the Interlock Switch is pushed? Replace the Main Drive Assembly, then go to step 16. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 16. 16. Does the error persist when printing? Go to step 17. Complete. 17. Enter diagnostic mode and run the Regi Clutch test. You can also use the CE Diag Tool to run this test see “Registration Clutch” on. Does the Registration Clutch function correctly? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Replace the Registration Clutch.

Code: 077-106
Description: Jam at Exit The paper does not reach the Registration Sensor within the specified time.
Causes: • Registration Sensor, PL2.3.5 • Registration Clutch, PL2.3.7 • Harness Assembly RKN SNS, PL2.2.25/26 • Main Drive Assembly, PL6.1.2 • Harness Assembly Main MOT, PL6.1.7 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Check the installation and operation of the Registration Roller and the Registration Pinch Roller Assembly. Are the Registration Roller and the Registration Pinch Roller Assembly installed properly? Go to step 2. Reinstall/replace the relevant part, then go to step 2. 2. Check connectors P/J12 and P/J120 between the MCU Board and the Registration Sensor. Are the connectors secure? Go to step 4. Reconnect the connectors, then go to step 3. 3. Does the error still occur when printing? Go to step 4. Complete. 4. Enter diagnostic mode and run the Regi Sensor test (see. You can also use the CE Diag Tool to run this test (see. Lift the Paper Tray Chute (PL3.3.3), does the number on the display increase by 1 each time the Paper Tray Chute is lifted? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 5. 5. Disconnect the MCU Board P/J12 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Go to step 6. Repair the harness. 6. Check that the voltage across ground on the MCU Board P/J12-1 is +3.3 VDC. Is the voltage correct? Replace the Registration Sensor (Phaser 6020 and WorkCentre 6025 MFP, Phaser 6022 and WorkCentre 6027 MFP. Go to step 7. 1. SaveNVM to ESS 2. Replace the MCU Board 3. LoadNVM from ESS Go to step 7. 7. Does the error persist when printing? Go to step 8. Complete. 8. Check connectors P/J16 and P/J160 between the MCU Board and the Main Drive Assembly. Are the connectors secure? Go to step 9. Reconnect the connectors, then go to step 9. 9. Does the error persist when printing? Go to step 10. Complete. 10. Enter diagnostic mode and run the Main Motor test (see). You can also use the CE Diag Tool to run this test (see “Main Motor” on. Does the Main Drive Assembly function normally? Go to step 15. Go to step 11. 11. Check the Main Drive Assembly for proper installation. Is the Main Drive Assembly installed correctly? Go to step 12. Reseat the Main Drive Assembly, then go to step 12. 12. Does the error still occur when printing? Go to step 13. Complete. 13. Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly. Check the continuity of the cable. Is the cable damaged? Repair the cable. Go to step 14. 14. Check the MCU Board P/J25 for proper connection. Is P/J25 securely connected? Go to step 15. Reconnect the connector, then go to step 15. 15. Does the error persist when printing? Go to step 16. Complete. 16. Check the power to the Main Drive Assembly. Disconnect P/J16 on the MCU Board. Are the voltages across ground at P/J16-2 and P/J16-4 approximately +24 VDC when the Interlock Switch is engaged? Replace the Main Drive Assembly, and then go to step 17. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 17. 17. Does the error persist when printing? Go to step 18. Complete. 18. Enter diagnostic mode and run the Regi Clutch test. You can also use the CE Diag Tool to run this test (see “Registration Clutch” on. Does the Registration Clutch function correctly? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Replace the Registration Clutch.

Code: 077-108, 077-109
Description: Exit Jams The paper passed through the Exit Sensor earlier than the specified time or the paper does not pass through the Exit Sensor within the specified time.• 077-108: Paper Jam 077-108 Printer Jam at Exit, <Exit Jam> Early pass • 077-109: Paper Jam 077-109 Printer Jam at Exit, <Exit Jam> No pa
Causes: Fuser, PL5.1.1 MCU Board, PL7.2.2
Troubleshooting Guides: 1. Remove the fuser exit guide see. Are any torn off pieces of paper present? Remove the paper. Go to step 2. 2. Check P/J18 on the MCU Board. Is P/J18 connected securely? Go to step 3. Reconnect P/J18, then go to step 3. 3. Does the error persist? Replace the Fuser. Go to step 4. Complete. 4. Does the error persist? Replace the MCU Board. Complete.

Code: 077-304
Description: Rear Cover Open The rear cover is open.
Causes: • Rear Door, PL1.1.6 • Rear I/L Switch Assembly, PL1.1.12 • LVPS, PL7.2.1 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Visually inspect the Rear Door for damage. Is the Rear Door damaged? Replace the Rear Door for Phaser 6020, or for Phaser 6022, or for WorkCenter 6025 MFP, or for WorkCenter 6027 MFP. Go step 2. 2. Enter diagnostic mode and run the Cover Open Sensor test (see. Does the number on the display increase by 1 each time the door is opened?. Go to step 4. Go to step 3. 3. Replace the Rear I/L Switch Assembly for Phaser 6020, or for 6022, or for WorkCenter 6025 MFP, or for WorkCenter 6027 MFP. Does the error persist? Go to step 4. Complete. 4. Replace the LVPS. Does the error still occur when printing? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 077-900
Description: Exit Jam Paper is remaining at the Exit section of the Printer.
Causes: • Fuser, PL5.1.1 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Remove the fuser exit guide see. Are any torn off pieces of paper present? Remove the paper. Go to step 2. 2. Check P/J18 on the MCU Board. Is P/J18 connected securely? Go to step 3. Reconnect P/J18, then go to step 3. 3. Does the error persist? Replace the Fuser. Go to step 4. Complete. 4. Does the error persist? Replace the MCU Board. Complete.

Code: 077-901
Description: Registration Jam Paper is detected at the registration section of the Printer.
Causes: • Registration Sensor, PL2.3.5 • Harness Assembly RKN SNS, PL2.2.25 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Check the installation and operation of the Registration Roller and the Registration Pinch Roller Assembly. Are the Registration Roller and the Registration Pinch Roller Assembly installed properly? Go to step 2. Replace the relevant part, then go to step 2. 2. Check connectors P/J12 and P/J120 between the MCU Board and the Registration Sensor. Are the connectors secure? Go to step 3. Reseat the harness in the connectors, then go to step 3. 3. Does the error still occur when printing? Go to step 4. Complete. 4. Enter diagnostic mode and run the Regi Sensor test (see “Registration Sensor”). You can also use the CE Diag Tool to run this test (see. Lift the Paper Tray Chute (PL3.3.3), does the number on the display increase by 1 each time the Paper Tray Chute is lifted? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 5. 5. Disconnect the MCU Board P/J21 and the Registration Sensor P/J120. Check the Harness Assembly RKN SNS for continuity. Is the harness damaged? Go to step 6. Repair the harness. 6. Check that the voltage across ground on the MCU Board P/J12-1 is +3.3 VDC. Is the voltage correct? Replace the Registration Sensor (Phaser 6020 and WorkCentre 6025 MFP, Phaser 6022 and WorkCentre 6027 MFP. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS 7. Check connectors P/J16 and P/J160 between the MCU Board and the Main Drive Assembly. Are the connectors secure? Go to step 9. Reconnect the connectors, then go to step 8. 8. Does the error persist when printing? Go to step 9. Complete. 9. Enter diagnostic mode and run the Main Motor test (see. You can also use the CE Diag Tool to run this test. (see “Motor Test”). Does the Main Drive Assembly function normally? Go to step 14. Go to step 10. 10. Check the Main Drive Assembly for proper installation. Is the Main Drive Assembly installed correctly? Go to step 12. Reseat the Main Drive Assembly, then go to step 11. 11. Does the error still occur when printing? Go to step 12. Complete. 12. Disconnect P/J16 from the MCU Board and P/J160 from the Main Drive Assembly. Check the continuity of the cable. Is the cable damaged? Repair the cable. Go to step 13. 13. Check the MCU Board P/J25 for proper connection. Is P/J25 securely connected? Go to step 15. Reconnect the connector, then go to step 14. 14. Does the error persist? Go to step 15. Complete. 15. Disconnect P/J16 on the MCU Board. Are the voltages across ground at P/J16-2 and P/J16-4 approximately +24 VDC when the Interlock Switch is pushed? Replace the Main Drive Assembly, then go to step 16. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 16. 16. Does the error persist when printing? Go to step 17. Complete. 17. Enter diagnostic mode and run the Regi Clutch test. You can also use the CE Diag Tool to run this test (see “Registration Clutch”). Does the Registration Clutch function correctly? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Replace the Registration Clutch.

Code: 091-402
Description: XERO Near Life The Printer (Xerographic) is approaching the replacement time.
Causes: • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Turn the printer off and then on. Does the error persist? Go to step 2. Complete. 2. Is the print count close to or greater than 30k prints? Go to step 3. Contact your designated field support for assistance. 3. Does print quality meet or exceed guaranteed print quality specifications? Complete. Replace any component(s) related to the print quality issues.

Code: 091-441
Description: XERO Life Warning The Printer Xerographic Assembly (Imaging Units, Developers and Transfer Belt Assembly) have reached end-of-life, refer to the manual. Note: The error cannot be cleared once the printer has reached EOL. Printing will not be inhibited; however, print quality is no longer guaranteed.
Causes: • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Turn the printer off and then on. Does the error persist? Go to step 2. Complete. 2. Is the print count close to or greater than 30k prints? Go to step 3. Contact your designated field support for assistance. 3. Does print quality meet or exceed guaranteed print quality specifications? Complete. Replace any component(s) related to the print quality issues.

Code: 092-310, 092-910
Description: Check Unit (ADC) Sensor The CTD (ADC) Sensor has reached the Cleaning time or the CTD (ADC) Sensor needs to be cleaned. • 092-310: Check CTD Unit <CDT Sensor Contamination> • 092-910: Check CTD Unit <CDT Sensor Contamination>
Causes: MCU Board, PL7.2.2
Troubleshooting Guides: 1. Disconnect P/J14 on the MCU Board. Is the voltage across ground at P/J14-1 and P/J14- 9 on the MCU Board +5 VDC? Go to step 2. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 2. 2. Does the error persist? Contact your designated field support for assistance. Complete.

Code: 092-651
Description: CDT (ADC) Sensor Error CTD (ADC) sensor error is detected.
Causes: • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Clean the ADC sensor. Does the error persist when the power is turned on? Go to step 2. Complete. 2. Disconnect the harness at MCU Board P/J14 and at Xerographics Assembly P/J140, and check the harness for continuity. Is the harness continuous? Go to step 3. Repair the harness. 3. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Does the error persist? Contact your designated field support for assistance. Complete.

Code: 092-661
Description: ENV Sensor Error The Environment (Temperature/Humidity) sensor detected the temperature anomaly. 661: Code:xxxxxxxx Restart Printer <Environmental Sensor Error>
Causes: MCU Board, PL7.2.2
Troubleshooting Guides: 1. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Does the error persist? Contact your designated field support for assistance. Complete.

Code: 093-423 … 093-426
Description: Toner Cartridge (X) Near Life The Toner Cartridge (X) is approaching the replacement time. When all the toner cartridges are simultaneously approaching the replacement time, a warning is indicated in the following order: 1)Black 2)Cyan 3)Magenta 4)Yellow • 093-423: Ready to Print 093-423 Printer Y Cartridge is Close to Life • 093-424: Ready to Print 093-424 Printer M Cartridge is Close to Life • 093-425: Ready to Print 093-425 Printer C Cartridge is Close to Life • 093-426: Ready to Print 093-426 Printer X Cartridge is Close to Life
Causes: • Harn assy dckr, PL4.1.2 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat the Toner Cartridge. Does the error persist? Go to step 2. Complete. 2. Check P/J13 on the MCU Board. Is the connector secure? Go to step 4. Reconnect P/J13, then go to step 3. 3. Does the error persist? Go to step 4. Complete. 4. 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Does the error persist? Contact your designated field support for assistance. Complete.

Code: 093-919 … 093-922
Description: (X) Toner Low Density • 093-919: Low Density 093-919 Printer Check Y Cartridge Now • 093-920: Low Density 093-920 Printer Check M Cartridge Now • 093-921: Low Density 093-921 Printer Check C Cartridge Now • 093-922: Low Density 093-922 Printer Check X Cartridge Now
Causes: • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Clean the ADC sensor. Does the error persist? Go to step 2. Complete. 2. Check that MCU Board P/J14 is securely connected? Is the connection secure? Go to step 3. Reconnect P/J14, then go to step 3. 3. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Contact your designated field support for assistance.

Code: 093-926
Description: CRUM ID Error, Toner Cartridge (X) Detached An unsupported cartridge is detected or the indicated Toner Cartridge is not installed in the printer. If no toner cartridge has been installed in the printer, a warning is indicated in the following order: 1)Yellow 2)Magenta 3)Cyan 4)Black • 093-926: CRUM ID 093-926 Reseat K Cartridge
Causes: • HARN ASSY DCKR, PL4.1.2 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Are the Toner Cartridges installed in the printer Xerox Toner Cartridges? Go to step 2. Complete. 2. Disconnect P/J13 on the MCU Board and unlace the harness. Inspect the harness for damage. Is the harness damaged? Repair the harness, then go to step 3. Go to step 3. 3. Disconnect P/J13 on the PWBA MCU. Is the voltage across ground to P/J13-3 on the MCU Board approximately +3.3 VDC? Repair the Harness Assembly DCKR. Go to step 5. 4. Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 093-930 … 093-933
Description: Replace Toner Cartridge The indicated toner cartridge needs to be replaced.
Causes: • Harn assy dckr, PL4.1.2 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat the appropriate Toner Cartridge. Does the error persist? Go to step 2. Complete. 2. Does the error persist when the power is turned off and on? Go to step 3. Complete. 3. Check P/J13 on the MCU Board. Is the connection secure? Go to step 5. Reconnect P/J13, then go to step 4. 4. Does the error persist? Go to step 5. Complete. 5. Disconnect P/J13 on the MCU Board, and inspect the harness. Is the harness damaged? Repair the harness, then go to step 6. Go to step 7. 6. Does the error persist? Go to step 7. Complete. 7. Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 4. Contact your designated field support for assistance.

Code: 093-950, 093-951, 093-952, 093-925
Description: Toner Comm Fail. • 093-950 Y Cartridge Error • 093-951 M Cartridge Error • 093-952 C Cartridge Error • 093-925 K Cartridge Error
Causes: • HARN ASSY DCKR, PL4.1.2 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat the Toner Cartridge. Does the error persist? Go to step 2. Complete. 2. Check the connection at MCU Board P/J13. Is the connection secure? Go to step 3. Reconnect P/J13, then go to step 3. 3. Does the error persist? Go to step 4. Complete. 4. Disconnect P/J13 on the MCU Board and unlace the harness. Inspect the harness for damage. Is the harness damaged? Repair the harness, then go to step 5. Go to step 6. 5. Does the error persist? Go to step 6. Complete. 6. Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 7. Complete. 7. Does the error persist? Contact your designated field support for assistance. Complete.

Code: 093-960 … 093-974
Description: CRUM ID Error, Toner Cartridge (X) Detached An unsupported cartridge is detected or the indicated Toner Cartridge is not installed in the printer. If no toner cartridge has been installed in the printer, a warning is indicated in the following order: 1)Yellow 2)Magenta 3)Cyan 4)Black • 093-960: CRUM ID 093-960 Reseat Y Cartridge • 093-961: CRUM ID 093-961 Reseat M Cartridge • 093-962: CRUM ID 093-962 Reseat C Cartridge • 093-970: Insert Print Cart. 093-970 Printer Insert Y Cartridge • 093-971: Insert Print Cart. 093-971 Printer Insert M Cartridge • 093-972: Insert Print Cart. 093-972 Printer Insert C Cartridge • 093-973: Insert Print Cart. 093-973 Printer Insert X Cartridge • 093-974 Insert Toner Cartridge
Causes: • HARN ASSY DCKR, PL4.1.2 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Are the Toner Cartridges installed in the printer Xerox Toner Cartridges? Go to step 2. Complete. 2. Disconnect P/J13 on the MCU Board and unlace the harness. Inspect the harness for damage. Is the harness damaged? Repair the harness, then go to step 3. Go to step 3. 3. Disconnect P/J13 on the PWBA MCU. Is the voltage across ground to P/J13-3 on the MCU Board approximately +3.3 VDC? Repair the Harness Assembly DCKR. Go to step 5. 4. Replace the Toner Cartridge (C, M, Y, or K). Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 116-210, 116-395
Description: System USB Port Error • 116-210: System Restart Printer Contact Support If Message Returns <System USB Port Error> • 116-395: System Restart Printer Contact Support If Message Returns <System USB Port Error>
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat the connectors on the IP and MCU Boards then turn the printer back on. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 116-314, 116-355
Description: ESS Network Errors. • 116-314: <ESS Network MAC Address Error> • 116-355: <ESS On Board Network Fatal Error>
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board: Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Go to step 3. Complete. 3. Does the error persist? Contact your designated field support for assistance. Complete.

Code: 116-323
Description: Checksum Error (Fax) Checksum Error for Fax parameter is detected.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the PACKAGE ASSY FAX LT PL7.1.15 Does the error persist when the power is turned on? Replace the IP Board: Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Complete.

Code: 116-324, 116-326, 116-343
Description: Firmware Errors The firmware download to the printer failed. • 116-324: Controller Error Restart Printer <Controller Error> • 116-326: NVM checksum error (Scan section) <Checksum Error (scan)> • 116-343: ASIC Error Restart Printer <ASIC Error>
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2 • LED Driver Board, PL7.1.5
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the LED Driver Board. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS

Code: 116-325
Description: Checksum Error (Other) Checksum error for (Other) parameter is detected.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Reseat all connectors on the IP Board and the MCU Board. Does the error persist? Go to step 2. Complete. 2. Replace the IP Board Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist when the power is turned on? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 116-703
Description: PostScript LANG Interpretation Error (PS/PDF) There is a problem in the PostScript data and an error occurred in PostScript grammar interpretation or language interpretation. Note: This Status Code is not related to any hardware fault.
Causes:
Troubleshooting Guides: 1. Correct the job data. Does the error persist? No. Complete.

Code: 116-720
Description: PCL Memory Low, Page Simplified There is a problem in the PostScript data and an error occurred in PostScript grammar interpretation or language interpretation. Note: This Status Code is not related to any hardware fault.
Causes:
Troubleshooting Guides: 1. Change the print job data size; smaller image file, document, or other job file size and try the print job again. Does the error persist? Change file size or type. Complete.

Code: 117-331 … 117-343
Description: Image Processor related error occurred. System Restart
Causes: • IP Board, PL7.1.9
Troubleshooting Guides: 1. Check the connectors on the IP Board. Are the connections secure? Go to step 3. Securely reconnect the connectors, then go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Replace the IP Board; Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? Complete.

Code: 124-333
Description: ASIC Failure Restart Printer
Causes: • LED Driver Board, PL7.1.5 • LED/MCU Cable, PL7.1.6 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Check connectors P/J23 and P/J1 on the MCU Board and LED Driver Board. Are the connections secure? Go to step 3. Reconnect the connectors P/J23 and P/J1, and then go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Disconnect the MCU Board P/J23 and the LED Driver Board P/J1, and check the LED/MCU Cable continuity. Is the cable damaged? Replace the LED/MCU Cable. Go to step 4. 4. Replace the LED Driver Board. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

Code: 134-211
Description: Fax Card Modem Error.
Causes: • IP Board, PL7.1.9 • Fax Board, PL7.1.22 • Fax Harness. PL7.1.22 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Disconnect the Fax Harness at P/J2 on the IP Board and the corresponding P/J on the Fax Board. Check the Fax Harness for continuity. Is the cable OK? Go to step 2. Replace the Fax Harness. 2. Replace the PACKAGE ASSY FAX LT PL7.1.15 Does the error persist? Replace the IP Board. Complete.

Code: 191-310, 191-311
Description: XERO Life Over (Counter) The Printer (XERO DEVE LPH BELT ASSY) has reached the replacement time. • 191-310: System Restart Printer Contact Support If Message Returns <XERO Life Over> • 191-311: XERO Life Over (Counter) <XERO Life Over>
Causes: • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Turn the printer off and then on. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete. 2. Contact your designated field support for assistance. Complete.

Code: 193-700
Description: Custom Toner Mode The printer is in custom toner mode.
Causes: • IP Board, PL7.1.9 • MCU Board, PL7.2.2
Troubleshooting Guides: 1. Loosen the screws on the IP Board, then tighten the screws to reseat the board. Check that all the connectors on the IP Board are secure. Does the problem persist? Go to step 2. Complete. 2. Replace the IP Board (Phaser 6020/6022 and WorkCentre 6025 MFP, WorkCentre 6027 MFP. Does the error persist? 1. SaveNVM to ESS 2. Replace the MCU Board. 3. LoadNVM from ESS Complete.

– Get more error code list with quick guide to fix printer product, click here

– About get help with reseting Epson inkpad or others, click here

– Get more information about Epson XP 15000 troubleshooting, click here

Xerox printer reset software introduction:

Notes before resetting Xerox printer:

– Identify accurate version, serial and crum of Xerox printer.
– How to get Xerox printer model info: Click Here
– Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
– It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
– And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
– This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

How To Run Firmware Fix Xerox printer

1. Connect the printer to the computer and turn it on.
2. Wait until the printer is ready for work.
3. Drag and drop *.hd to usbprns2.exe file.

Run Firmware Fix Xerox B205

4. The reprogramming process starts automatically.
5. Wait until the printer reprograms (10-20 minute) and restarts.
6. After that the reprogramming process is finished, restart the printer.
– Fix Xerox B205 Toner Empty Error, click here

Contact us to get support with Xerox Phaser 6020 Error case

Telegram: https://t.me/hyperaktiv
Facebook: https://www.facebook.com/dngnm/
Or click here to get more ways.

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Сообщения об ошибке на панели управления

Многофункциональный принтер Phaser® 6128MFP

159

*3 NNN указывает цифровое значение.
*4 XXX указывает одно из следующего: желтый тонер (Y), голубой тонер (C),
малиновый тонер (M) или черный тонер (K).

Ошибка входа на SMB
031-522

Неверное имя для входа или пароль.
Проверьте информацию в адресной книге.

Ошибка SMB
Сервер не найден
031-528

Неверный IP-адрес в адресной книге.
Проверьте IP-адрес или имя DNS сервера SMB.

Неверное сетевое имя
031-525

Имя общей папки неверное или данная папка не существует.
Неверно заданы параметры общего доступа к папке.

Не найдена папка
‘Сканировать в’
031-530

Неверно указан подкаталог. Символ «/» использовать нельзя.
Данная папка не существует или неверно задан путь.
Используйте символ «». Укажите короткий путь к папке на
сервере FTP. Например, если файлы сканирования нужно
сохранять в папке «colorscans», которая содержится в общей
папке, введите colorscans.

Ошибка подключения SMTP
016-764

Принтер не находит указанный сервер эл. почты.
Проверьте адрес сервера и данные для входа.

Недопуст. адрес в поле ‘От’
016-768

Обратный адрес эл. почты недопустимый или неверный.
Адрес должен содержать @ и .com.

Сервер не найден
013-576

Если сканирование на FTP выполняется на компьютере
Macintosh, значит не включен общий доступ к FTP. Неверный
адрес сервера.
Проверьте адрес сервера.

Ошибка при входе
в эл.почту
Ошибка при входе на SMTP
Ошибка 016-507

Неправильно указаны данные для входа.
Неверное имя для входа или пароль.

Ошибка при входе в
эл.почту
Ошибка 016-506

Неправильно указаны данные для входа.

Сообщение

Условие/Причина/Действие

Источник

Hi there,

years ago I install the scan for users. Long time I had no problem with that till we got windows 10. At some of windows 10 (not all of version) when I do scanning I have an SMB error 031-528 on the screen of xerox 6505. I did the same setup what I use for long time. I read many many forums to try to figure out what can cause this thing. Now I will try to write all the things what I setup on the problematic windows 10 PS-es.

This is how I setup network scan:

network scan.jpg
(already tried simple user name as Orsi)

1.) Made a shared «Scan» folder on C: (full access for «Orsi» user)

2.) setup network scan as seen upper

Usually dont need any further setup. But I have 031-528 error then I did the next setup more:

1.) Navigate to Control Panel, System and Security and Windows Firewall —> Advanced settings —> Inbound Rules —> New Rule. Add the port — protocol (TCP or UDP) — port 139 — Allow the connection in the next window — all network type.

2.) I configured the following Group Policy settings:

Computer configurationadministrative templatesnetworkLanman Workstation «Enable insecure guest logons»

3.) Went to Control Panel -> Programs and Features and in the upper left-hand-corner click on «Turn Windows Features On or Off» ..Scrolling down until see SMB 1.0/CIFS File Sharing Support and click on «+» symbol (actually I did it on all of the SMB what I found)

4.) Navigate to Services.msc and turned on the next services to Automatic (Delayed Start):

— DNS Client
— SSDP Discovery
— UPnP Device Host
— Function Discovery Resource Publication
— TCP/IP NetBIOS Helper
— FDPHost
— Network connections (NetMan)
— Peer Name Resolution Protocol (PNRPSvc)
— P2PSvc
— P2PIMSvc

And still have 031-528 error. Please let me know what I have to do more fixing this error. Thanks for advance!

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